All Sendcloud Reviews
1-25 of 88 Reviews
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bart
Mechanical or Industrial Engineering, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
sendcloud i'm loving it
i recommend it to all my friends, starting webshops, small and big businesses it's just soooo much better to have everything in one place
PROSMassive time saver, where i used to have multiple accounts at different shipping services i have almost all of them at one place, can combine labels (saves a lot of paper!) overview of all shipment statuses, automatic C23 paperwork, it works like a charm and if it doesn't the team is there to help you asap even with the free account
CONSI wish that small businesses could use the benefits of the larger ones as well that's a bit of a downside for me but hey let's stay realistic, it's already a winner compared to what i used to have to do when making labels, better pricing and most of all speeeeed another small thing is the hidden costs that sometimes might arise (i blame you Bpost!) they charge 70 cents if you bring a package to a pickup point instead of paying them for the pickup service or bringing everything to a sorting centre yourself, this does not show up when calculating the cost and leaves you with a surprise of 70 cents, if you do 50 packages before you notice that and switch to DPD you already lost. And the whole Brexit thing could go a bit smoother when making shipping labels I guess, but I'm sure that will be sorted with time (DPD NP and DP stuff, a bit confusing)
Reasons for switching to Sendcloud
saw an advertisement on facebook and saw that i could try it for free and with an invoice! no more having to pay 5 times a day because everyone always orders right after you made your last label
Ingrid
Food & Beverages, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Sendcloud will save you time & money while keeping it personal
-We saved time efficiency. - we have the best shipping rates. - Finally we can have an organized administration. - integrated to our webshop and can be integrated to other platforms. - sends personalized and detail information to my customers. - gives me peace of mind
PROSThe biggest issue I was having with my business is that we did everything manually. We used an excell sheet to keep track of addresses, names, shipping companies -pricing and we even created a formula to sort them per country. This was time consuming, because after costumers would place an order, we would have to, AGAIN, send a manual email with all the info. Once we had shipped orders, again our minds would have to remember to send the shipment information to each customer. Because of this super antique method, we spent hours and wasted mornings and nights trying to send the purchase and shipping details to our customers. We were exhausted With sendcloud, not only did we get the most competitive price out there, I also got praise from my customers across Europe since now they have better prices and more "weight freedom" with their shipment (up to 20 kilos keeping the same price). Also, all customers receive a notification once the labels are created. Yes, labels that are made by sendcloud (included in my webshop) I don't have to send manual emails anymore . And wait, there's more: sendcloud will tell you if our customers have written a wrong address, by typo or just forgottent any detail. It will let you know immediately so we can fix it before shipping. Sendcloud also allows us to print all labels at once, even if they're not from the same provider (e.g PostNL or DHL). My customers are happy, I am happy! I’m spreading the word now!
CONSI’d like to have an app to use on my phone so I can track all orders with more ease. Once I have shipped all orders, I take a rest and use my phone only, so an APP would be nice.
David
Computer Hardware, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2021
Good software, Awful delivery of the service they market.
Been using Sendcloud for 3 years Been using Sendcloud for 3 years, have been putting recently over 12,000 EUR of shipping fees per month to their company, the service for such customer size is a joke. This service was clearly meant for smaller fish in the sea. I have had issues with pick up reliability since 1.5 years, we have had daily pick ups planned via contract on Monday, Tuesday, Thursday and Friday. We have had to contact them nearly every week, about the fact that DPD is not picking up, and everytime they do their awful process of asking how many packages there are, and they would even sometimes ask if we have a regular pick-up (which used to work for 1.5 years before) where we explain we do Monday to Friday even though we have been contacting them every week. Absolutely crazy. The next best part is that everytime we contact them it is some random in chat that always just does the same thing, ask us the same questions, and then call DPD and then nothing happens anyways. I am sure we have cycled through each live-chat customer supporter that is available at Sendcloud. The more worrying part is that only at a higher monthly fee does one get a personal advisor which makes 0 sense if we are putting such high monthly sums of shipments into the company, for 30 EUR more a month we get a personal contact person but at 10k-ish a month we do not?
PROSSoftware worked well and there were no IT problems
CONSDisconnection from the courier, denying responsibility for all cases possible.
Reason for choosing Sendcloud
Because I needed to save time with my back then woocommerce site.
Reasons for switching to Sendcloud
Needed easier IT solutions.
Danie
Cosmetics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
My daily dose of labeling
It labels and tracks our shipments.
PROSIt is all what we need. Easy to use and integrate. This is my main point for the shipment.
CONSSimplicity and integration. It is not necessary to be a developer and everybody can use it daily.
Luuk
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great way of sending goods!
We have not experienced any problems yet, I work with it every day! I am very satisfied.
PROSThe easiest way to ship. It works in sync with the API (Bol, Amazon, Real etc)
CONSEverything works fine!! smooth and easy
Reason for choosing Sendcloud
Its' the easiest way to ship. It works in sync with the API (Bol, Amazon, Real etc)We have not experienced any problems yet, I work with it every day! I am very satisfied.
Linda
Consumer Goods, 1 employee
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2021
Makes my work as a webshop owner easier
I own a webshop and SendCloud makes my work a lot easier. I use it as a plugin for WooCommerce so when a customer places an order in my shop, all I have to do is go to SendCloud, print the label, stick it on the package and it's ready to go.
CONSI have had to install a plugin from another company because I wanted to use a different shipping method. One price for orders between € 0,- and € 39,-, another price for orders between € 40,- and € 79,- and free shipping over € 80,-. And I wish it was cheaper to send via SendCloud but it costs the same as when I go to the postoffice.
Rick
Food & Beverages, 1 employee
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Sendcloud good system!
Sendcloud is very easy to intergrate with your webshop. Its done in a few clicks. Making sending labels is very easy.
CONSI am using this software only a few days now and I don't have anything that I don't like at this moment.
Angels
Wholesale, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Very good and easy to use
Very easy using system. Till now no problems
PROSI was looking for a good system . Then I discover send cloud. I am very happy with it. So i surely recommend it.
CONSSorry nothing till now. Maybe it will come. But I am really satisfy.
Reason for choosing Sendcloud
Good price and easy to use
Dorine
Food Production, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
easy to use
easy to print labels payments easily arranged until now, no dislikes. We have been using several times, maybe we still have to discover
PROSeasy to print labels payments easily arranged
CONSuntil now, no dislikes. We have been using several times, maybe we still have to discover
Jana
Verified reviewer
Food & Beverages, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Essential tool for every organization who wants to ship goods!
Very useful tool that makes it easy to manage the chipment of your goods in your region as well as around the world.
PROSVery stable and reliable interface that links your sales DB and CRM with the shipment providers in your region. Also the auto-creation of labels works very well and speedy!
CONSAlthough the UX interface is already quite good, the process to create tickets and send packages could be a bit more intuïtive.
Pierre
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2020
Support is ver te zoeken, problemen oplossen ook!
Telefonisch totaal niet bereikbaar. Wij vinden het te belachelijk voor woorden dat alles over mail moet worden besproken. De support is een afschuifsysteem voor problemen die niet opgelost willen worden! Als er bijkomende kosten voor de klant worden gemaakt, wil Sendcloud daar niet in tegemoet komen. Alles wordt afgeschoven op de vervoerders. Zelf wordt geen verantwoordelijkheid genomen! Onze samenwerking eindigt per direct!
PROSAls alles naar behoren werkt, is de keuze van vervoerders makkelijk.
CONSMoeilijk te bereiken en telefonisch al helemaal niet bereikbaar! Support niet naar behoren.
Vendor Response
Goedemiddag Pierre, Wat vervelend om te horen dat je de samenwerking stop wilt zetten. Dat vinden we uiteraard erg jammer! We zijn direct even gaan kijken naar de betreffende case. Voor zover wij kunnen zien is alles netjes afgehandeld; alle via Sendcloud gemaakte kosten worden namelijk gecrediteerd. Onze collega van Customer Service is verder in jullie case gedoken en heeft afgelopen dinsdag contact opgenomen met je collega. Hieruit bleek dat de communicatie over de mail helaas niet volledig duidelijk was voor jullie. We hebben de case opnieuw toegelicht en samen gezocht naar een oplossing. Hopelijk kunnen we in het vervolg alsnog de samenwerking naar tevredenheid voortzetten! Namens ons excuses voor de ontstane verwarring. - Senna
Replied November 2020
Jordi
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2022
Zeer slechte klantenservice
Probeer al 3 maanden een case opgelost te krijgen m.b.t instabox pickup kosten die worden berekend terwijl we hier niet om hebben gevraagd. Klantenservice is heel slecht wordt van het kastje naar de muur gestuurd.
PROSProbeer al 3 maanden een case opgelost te krijgen m.b.t instabox pickup kosten die worden berekend terwijl we hier niet om hebben gevraagd. Klantenservice is heel slecht wordt van het kastje naar de muur gestuurd.
CONSProbeer al 3 maanden een case opgelost te krijgen m.b.t instabox pickup kosten die worden berekend terwijl we hier niet om hebben gevraagd. Klantenservice is heel slecht wordt van het kastje naar de muur gestuurd.
Richard
Food & Beverages, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
Probly parcel stolen
very bad after long time (weeks) they hide behind rules of another company DPD they dont help you in case of problems they do not refund the damage they made even not if probly a package stolen. pity your package is outside our terme of use bye bye money
PROSPakket waarschijnlijk gestolen maar wel markeerd als afgeleverd, klacht gemeld bij sendcloud maar die zeggen achter de voorwaarden van DPD te schuilen vervolgends naar DPD gaan vragen, deze zeggen dat zij de deal hebben dat sendcloud zelf zijn eigen schades oplost, dus wie is er de klos de verzender, als het pakket gestolen is dan sponsord sendcloud diefstal. er is nog een heel gat in de markt waarbij dit soort praktijken legaal gemaakt worden. de overheid zou hierin moeten ingrijpen en bedrijven zouden dit niet moeten willen zoals sendcloud ik laat het er niet bij zitten
CONSNo investigation, poor costumer service, hide behind rules of other companys
Thomas
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed August 2021
Arnaque
Terrible, évitez à tout priw
PROSSendcloud facture les étiquettes créées et non expédier et refuse de le rembourser. Je vais porter le litige devant les tribunaux français.
CONSService client roublard, ils ont tenté de m’arnaquer
Vendor Response
Bonjour, Navré de ce malentendu. Le support client Sendcloud vous a déjà contacté pour vous expliquer la situation et vous apporter une solution. En effet, vous êtes facturé à la création d'une étiquette, mais si vous l'annulez car vous ne l'avez pas utilisé vous êtes remboursé automatiquement dans les 42j. Cependant il faut payer la facture émise. Aussi vous avez contesté des surcharges que vous deviez payer sauf que dans ce cas nous ne pouvons rien faire car c'est le transporteur qui les appliques, et vous aurez été finalement remboursé si votre contestation est validé par le transporteur. Dans ce cas là nous Sendcloud sommes des intermédiaires et dépendons des CGV des transporteurs. J'espère que c'est plus clair. Merci de votre compréhension Sendcloud
Replied February 2022
Marieke
E-Learning, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2021
Easy to use, love it
I like that it's easy to set up with my woocommerce shop, that the prices are a lot cheaper for sending and that it's so easy to use. I use it daily, works and integrates perfect and I love it.
PROSIt is so easy to set up and use. Like, really easy.
CONSIt took a while to figure out what the best printer was to use with it and how to set it up.
Reason for choosing Sendcloud
Because SendCloud has much better rates for small shops and it's by far easier to use.
Kees
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
easy to use software
I have a webshop and use Sendcloud for all my shipments
PROSWorks really fast, easy to use and cheaper than my previous vendor
CONShave not found anything negative on this product
Reason for choosing Sendcloud
More possibilities, lower price.
Reasons for switching to Sendcloud
Better integrated with my new webshop software
Lindsay
Supermarkets, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Easy to use top product
i use sendcloud 5-10 sending in a week
PROSEasy to use and fast sending package the choice for sending is big
CONScant work with one.com for shop syncro .
Reason for choosing Sendcloud
its easy and a friend show me sendcloud now i cant use another alternative.
Cathy
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Easy to use
Easy to use and helpful. Would definitely recommend.
CONSSo far, nothing. I have been using it since a month and haven’t come across any diffuculties.
Arlinda
Retail, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Nice service for easy sending of your packages
I can easily send my orders with sendcloud, the address of my customers are automatically appearing at my sendcloud dashboard.
PROSFree for small companies, and easy integration in webshop
CONSNo option for sending letters, the price for small customers are sometimes higher.
Reason for choosing Sendcloud
I like to pay at a monthly base, and i do not want to type the addresses myself.
Sjoerd
Verified reviewer
Retail, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Nice integration tool with your webshop and easy printing labels
Very easy to use tool. This will save me time and money.
PROSEasy to use is the installation and api integration with your webshop. Also easy printing labels
CONSLeast I like the comparison of the shipping rates in one overview. So from all the forwarding agents. But the rates are in the solution.
Michael
Food & Beverages, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed June 2021
Excellent Service & Integration
Time saving - Not having to manually update each order with shipping confirmation and tracking numbers.
PROSThe integration with Wix. Saving of time
CONSNothing to report as yet. The service has no issues.
Reasons for switching to Sendcloud
The integration with Wix
Marek
Design, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Nice support in onboarding
Very good!
PROSGreat support in the beginning. Personal approach and explanation. Onboarding offered.
CONSNothing, we were impressed by personal contact and approach explaining how it works and answering all our questions
Aymie
Retail, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Very good service
Very good 10/10
PROSIt was really easy to use. Found my way around the site extremely easy
CONSNothing it was really easy to use especially doing it from a phone
denise
Wholesale, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2021
Sendcloud
great, quick en good price
PROSeasy to work with, the prices ar good and quick sending
CONSi have nothing to mention, everything is good
Anonymous
1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
easy to use, effective and efficient solutions & great customer support
how clear, easy to use, easy to find information. printing labels and finding the right shipping partner at the right price was extremely easy. Customer support was quick with the chat function, helpful and clear.
CONSlack of squarespace integration; billing system not easy to find.
Reason for choosing Sendcloud
location in Belgium x NL.
Reasons for switching to Sendcloud
more options, cheaper, and platform (dashboard) easier to manage using different shipping partners.