Shopper Approved staff have all been very knowledgable, helpful and care a lot about our company's success.

Easy to implement with Shopify. Most customers are happy to provide feedback and we are able to use that feedback to make improvements in customer services, processes, website in near realtime.

I don't like adding extra steps for customers at checkout, but the feedback is so critical and valuable that the benefits way outweigh the exceptional few (customers who really don't like that you asked them for feedback). 99.9% do not react negatively to being asked for feedback and we take the feedback gathered very seriously and it is a huge net benefit to both our customers and our organization.

I'd say it's worth the cost, I know it helps us generate more sales than we would if we didn't have it.

- I love the Stars integration that my google ads would get. - The badge icon really does look good and help validate our legitimacy, we always refer our clients to our ShopperApproved to see our validity.

- I'd like more to do, and if they have a more user-friendly dashboard. It is a bit clunky, kinda hard to find what I'm looking for sometimes. But, it works fine.

Overall, Shopper Approved is a decent product for the price point. It is very affordable, so we overlook the inconveniences.

The reviews from Shopper Approved integrate nicely into our site, providing our customers with both overall site reviews and product reviews. The fact that all of the reviews are from authorized customers is also a benefit.

It would be VERY helpful to be able to tell Shopper Approved that an item has actually shipped, and send out the follow-up email based on actual ship date, rather than based on an overall estimation. From time-to-time, we have items that are on backorder, and Shopper Approved sends out the survey before the product is received, causing confusion and frustration for our customers.

The software, team, and customer satisfaction!

Nothing really, we love using Shopper Approved!

Good company to work with.

We use this software to gather customer insight into their experience using our website. Some of our customers are directed to review in Shopper Approved and some are sent a link to leave us a review on google. This is a great feature and has helped us get over 200 honest reviews on our google page.

It all works fine. I do not have dislikes about this software.

Excellent!

Easy to use, transparent, easy for businesses to respond to review.

That Google does not accept initial customer reviews. Overpriced on sitejabber syndication.

We have been using Shopper Approved just over a year and already have over 7000 reviews. These reviews definitely give customers to confidence to shop on our site and we can easily justify the cost with the additional sales it has generated.

I can't think of anything that I don't like about this product.

Fantastic. After a few initial bumps getting it installed and working properly (customer support was great to work with), this has been functioning really, really well for us.

Shopper Approved has boosted our Merchant, Product, and Google Business reviews by huge numbers. The Google reviews was especially helpful because despite our overwhelmingly positive customer feedback, a few upset customers left us negative Google reviews and we were having a hard time directing others there to balance them out. Shopper Approved made it super easy and our Google ratings are through the roof. The Customer Care/Resolution process is also a really nice touch, enabling our customer service team to proactively engage with customers that were not totally satisfied.

The default styling on displaying reviews on a product page is a little gaudy - BUT we have the ability to customize it, so I can't complain too loudly.

Support and service are top notch, great job Shopper Approved team.

Nothing we do not like. Software works great!

Shopper Approved has really expanded their offerings and ability to use the review information they collect from consumers to help link this to other review sites so that the consumer gets the full picture of a company and doesn't just see the people that wanted to take the time to leave bad reviews.

The features that are most beneficial to us are the review syndication, product reviews and SEO optimization of product Q&A. As an online retailer we know that the only people that take the time to leave a review about your company on a site that they're not asked to do so are the customers that are angry or had a bad experience. SA allows us to us our great reviews in their system on other systems as well to be able to give an overall customer experience. Product reviews are great for ECommerce so customers know about the product itself and see it first on Google which brings them to us instead of another supplier. Q&A being SEO optimized is very important because it helps us to bring in the free traffic on search engines that may be looking for something we sell just because they asked Google a question in general.

One thing that I would really like to adjust in SA is the cart integration and review request timeline after they place their order. You are forced to choose from a day time range after the order is placed and I would really like to be able to select for the full review request to be sent within a certain number of days after the order is moved to shipped status instead. This is minor and we have worked around this for years but it is something that I would like changed.

We are very pleased with the software. We are probably under utilizing some of the features.

It is very user friendly. I feel it's a great value for the price. It's also a well known review software so many customers have heard of the company which helps validate the reviews.

I didn't like the full year having to be paid upfront. Currently they made an exception and allowed a quarterly plan for me. Starting out, it was a bit of a turn off to have to pay the full year up front.

Integration is quick and easy, and custom form setup is done through the platform itself. Overall, ShopperApproved is fantastic at gathering reviews - mostly due to its design of getting customers to click on 1-5 stars upon checkout and hitting submit. Quick way to build up a rating on Google.

Content, content, content. Again - ShopperApproved is great at collecting star ratings. But as Google moves to giving more weight to "testimonial" reviews over a 3 word response - we've noticed ShopperApproved reviews not being displayed on our Google Merchant Profile. Compared to other review platforms, ShopperApproved isn't able to capture good review content from customers.

I feel that my store's reviews on Shopper Approved help overall with our SEO and to increase consumer confidence in our small company.

It pops up only after the shopper completes their purchase. It is only a few simple questions. Shoppers don't need to give their full name or opt in to the complete survey. All of this makes it easy for the shopper to submit a quick review.

I would like the ability to veto more reviews if possible.

GREAT TOOL AND CUSTOMER SERVICE.

EASE OF USE AND THE ABILITY TO COMMENT ON REVIEWS

HAVE NOT FOUND ANYTHING THAT WE DO NOT LIKE

Very good - no issues.

Getting started with Shopper Approved completely revitalized our review platform at a critical time for our e-commerce business. The amount of reviews we received increased significantly and this has made a big difference in our organic traffic as well as helped with acquiring new customers. Shopper Approved also provided some best practices that helped us get started and these practices help to continue our growth today.

Would love to have an account person to check in with more frequenly.

Overall experience is good. We recommend this product to other companies. Proof of concept for our customers is extremely important and Shopper Approved provides us with a platform to do so. We have over 500 views and are able to update the views of the customers on our website see. We also really like being able to "counter" reviews that do not apply to our product or are non-customers that are angry and trying to spam.

Integration was a little bit difficult, but we were able to figure it out with the implementation team. Probably it is easy to use and dashboard is extremely friendly. We have upgraded our software with Shopper Approved once already!

Implementation was difficult. We have had issues with Google showing our stars.

Amazing....All questions or concerns easily resolved. Great interaction by phone or email. Simple onboarding.

I like the simplicity and ability to easily customize to our shopping experience.

Would love to see additional syndication oppertunities of our reviews. Otherwise very satisified with the product and the way it is displayed on our website and the elegant and simple use of the backend.

We are still pretty new with shopper approved, but so far we are getting a lot more reviews than we were before. They have a lot of great tools that have helped us grow our reviews. Their new Q&A feature is great too!

As of now nothing. I will update this if anything comes up.

We were fortunate to be with Shopper Approved from their beginnings. Since then everyone in our industry has jumped on. They are helpful implementing and helping shape using the product correctly.

Ease of management and communication interface. Love the ability to customize the questions.

None, software is easy to use and understand. A little slow to load at times.

Shopper Approved is very user friendly and their support is top notch. I like being able to reach out to the customer and while I'm waiting on their response, the review is hidden. This gives our company time to correct any issues.

Access to some of the badges and tiers can sometimes be difficult, but overall I am happy with the service.

My experience has been excellent and rarely need support since the software works well.

I like that it works seamlessly and user friendly

There is nothing that we don't like, however, they just need to be up to date with latest review technologies

They are easy to work with, quick to respond and invaluable to my business.

The fact that it's verified shoppers giving real reviews form order placement to follow up. The program adds validity and a real voice to potential customers that we're a brand/site/company/people you can trust.

I have no complaints about the software at all. always working.

It has a very positive impact on our business

Ease of use Ease of implementation Bold presence on the site

Negative review is like a weapon and sometimes used very undeserved . It would be nice to filter it if it addressees problem with shipping, for example.

Discovery and implementation phases were great. Gave me the confidence to move forward with reviews. Now that we have the reviews implemented on our site we have had a tremendous lift in traffic.

Great job all around. Not sure what could have been done better