All Spotler Activate Search Reviews

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User Profile

Truong

Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Very easy to use and to start

PROS

They really listen to clients and adapt their tool on their feedback. They are continually developing their tool, which make it a very good tool for now and the future. With the A.I. Aspect it’s futureproof!

CONS

Nothing actually, because it does what they promise

Vendor Response

Dear Truong, many thanks for leaving us a review! It's a pleasure to hear of your positive Sooqr experience. Thanks again and happy findings!

Replied March 2020

Max

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Easy and very complete search with fast setup

Within Mediq we had the problem of a old system with a slow search. With Sooqr we could really easility implement a new and fast search in our old system. Also the customer service is really good. Fast reply and they want to help with possible unqiue problems.

PROS

Sooqr is really easy to setup but still keeps a wide range of functionalities. Whit a easy .js snipped with a open mind for external input you can go all the way.

CONS

There are strings attached. If you want to have some unique special request then it is a bit more difficult because the build is not in your control.

Reason for choosing Spotler Activate Search

Easy and fast implementation, and also the product itself. Also major in the decision was the good contact with the people from Sooqr.

Vendor Response

Dear Max, thanks a lot for leaving a very detailed review! We're pleased to hear you're having a positive experience with our tool. Stay tuned for new features and updates and happy findings!

Replied April 2020

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2020

Increased conversion rate

We have increased our conversion rate with 20% since using Sooqr.

PROS

Sooqr has a clear back office with numerous configuration possibilities. At the frontend, I find the speed of presentation of the results particularly important, Sooqr does that perfectly.

CONS

Downside is that I can't integrate Sooqr fluently into our design/branding. Sooqr can design a template for this at extra cost. I would like to have more options available here.

Vendor Response

Dear reviewer, Thanks a lot for reviewing us! Happy to hear Sooqr has done well for your conversion. We're glad to let you know we're currently working on new features (such as integrating AI within our Sooqr tech), as well as upgrading existing ones. Stay tuned for more. Again, many thanks and happy findings!

Replied February 2020

Raymond

Insurance, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Sooqr: excellent choice

Working with Sooqr is very smooth, fast follow-up, thinking along etc. In short: we are very satisfied!

PROS

Product works fairly simply and gives excellent search results. Very quickly displays the search results in a legible way. Easy to set yourself what you want at the top and the possibility of banners. Filter to be set by the visitor If there are no results, you can decide for yourself what to display: for example Call us Synonyms can be set

CONS

Nothing I can think of, we're satisfied with Sooqr

Reason for choosing Spotler Activate Search

Contact with Sooqr worked great

Reasons for switching to Spotler Activate Search

They gave to many (irrelevant) results

Vendor Response

Dear Raymond, Thank you so much for reviewing us! We're very pleased to hear you're so satisfied with Sooqr. Our team keeps working on continuously improving our product to make your experience even better. Stay tuned for upcoming releases. Many thanks and happy findings!

Replied February 2020

Jonathan

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Great Software and Great Company

Great experience - initially implemented on our main UK website and have seen huge improvements in our conversions from visitors that use search. So much so that we have now started rolling it out across our other sites and are seeing the same improvements each time.

PROS

Assistance and knowledgeable staff helping when we set Sooqr up on our sites. The search functionality itself is so fast and easy to use it's increased our conversion rates hugely since implementing.

CONS

Nothing immediately comes to mind. Everything from on-boarding to the functionality itself to support has been great.

Vendor Response

Hey Jonathan, thanks a lot for taking the time to review us! We're delighted Sooqr is serving as a reliable conversion booster for you. It's a pleasure to assist you every time. Happy findings!

Replied February 2020

Maarten

Retail, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Looking for a easy to implement on site search tool, Sooqr is an affordable solution!

Fast and professional service.

PROS

out of the box features, easy to implement and speed

CONS

synonym function. Sometimes words are not being understood. and there is no ongoing optimisation based on behaviour.

Reason for choosing Spotler Activate Search

price and out of the box features

Reasons for switching to Spotler Activate Search

remove old search option implemented new one

Vendor Response

Dear Maarten, Many thanks for the review, we appreciate your feedback! Great that you highlighted these points. We're glad to let you know we're currently working on new features: integrating AI within our Sooqr tech, making it smarter and ultimately self-learning. Stay tuned for more! As for our synonym function, this might be something our support team can help you with. Let me know if you'd like us to arrange a call for you. Thanks again and happy findings!

Replied February 2020

Michel

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2020

Excellent search tool

Everywhere, Sooqr is just the tool you should have, when you want to improve your search on the website / webshop!

PROS

The ability to quickly integrate it into Magento.

CONS

The control panel can be renewed. so that it is clearer.

Vendor Response

Dear Michel, thank you for the review! We're glad to let you know we're currently working on new features, as we're integrating AI within our Sooqr tech, making it smarter and ultimately self-learning. And a new interface for our backend is also underway. Stay tuned for more and happy findings!

Replied March 2020

Shanna

Marketing and Advertising, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Recommended Search tool for any kind of website!

PROS

We have recommended and implemented Sooqr for a lot of our clients in the last year (in online marketing). Sooqr makes it easier for our clients customers to navigate trough their websites. Overall, the results have been great and that is the reason why all of our clients decided to go trough with Sooqr after the trial periods. In addition, the Customer succes team is always friendly and willing to help.

CONS

Sometimes when a website has custom CMS, implementation can take up a bit more time.

Vendor Response

Dear Shanna, many thanks for the review! Awesome that you and your customers happy with Sooqr. Thanks again and happy findings!

Replied March 2020

Miranda

Marketing and Advertising, 201-500 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Experience Sooqr

Higher conversionrates in the search engine and better usability on your website within the search engine.

PROS

Easy to use and increase fast the usability of the search engine and a higher conversionrate from the search engine on your website. Easy to work with.

CONS

No, when something is more difficult you can contact Sooqr and the help you fast with your issue.

Reason for choosing Spotler Activate Search

Good quality/price, easy to use,

Vendor Response

Dear Miranda, many thanks for reviewing us! Awesome to hear that you're satisfied with Sooqr. Happy findings!

Replied March 2020

Anonymous

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Extended search function

PROS

There is very much possible compared to a standard search function. Things like synonyms, alternative keywords and much more. It is also possible to adapt the search function to your own design.

CONS

The instructional videos are not very clear. Fortunately, this can be solved by telephone training.

Vendor Response

Dear reviewer, Thanks a lot for your feedback! Great to hear that you're enjoying the functionality of Sooqr. You have a valid point about the instructional videos - we're actually working on new ones as well as putting together a webinar schedule for better onboarding. Stay tuned. Again, thank you and happy findings!

Replied February 2020

Boris

Consumer Goods, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Why are you not using Sooqr yet?!

With Sooqr we are able to show every visitor a search result, no matter the search query. This leads to a better customer experience, less bounces and more sales. The longer we use Sooqr, the less work we have to put in the back end to maintain .

PROS

Sooqr is easy to use and works straight out-of-the-box. Without any coding knowledge i can adjust anything in Sooqr's back end to my own preferences. The dashboard shows my quick wins and the support is beyond great.

CONS

We often visit our own website which leads to extra traffic for Sooqr. This makes the data, for example the click-through ratio, in de back end less trustworthy. They are working on a solution for this.

Reason for choosing Spotler Activate Search

Pricing, implementation, out-of-the-box solution.

Vendor Response

Dear Boris, great to hear Sooqr has been able to provide a better shopping experience and ultimately boost sales for you! Thanks for your review and happy findings!

Replied February 2020

Dennis

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2020

Great product. Good value for money

PROS

- easy to use - gives you a better search engine - features

CONS

- the investment - complexity during implementation.

Vendor Response

Dear Dennis, thanks a lot for the review! We're happy to hear of your positive Sooqr experience. Happy findings!

Replied March 2020

Gijs

Program Development, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

The ease of implementing and use

Great people, nice support en pricing is very competitive

PROS

The integration is very easy and user friendly

CONS

Some extra features needs customization.

Reason for choosing Spotler Activate Search

They really think along with you and are willing to help with the best solution

Vendor Response

Dear Gijs, thanks a lot for reviewing us! We're pleased to hear of your positive Sooqr experience. Happy findings!

Replied March 2020

Showing 1 - 13 of 13 Reviews