All Spotler Activate Search Reviews
1-13 of 13 Reviews
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Truong
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Very easy to use and to start
They really listen to clients and adapt their tool on their feedback. They are continually developing their tool, which make it a very good tool for now and the future. With the A.I. Aspect it’s futureproof!
CONSNothing actually, because it does what they promise
Vendor Response
Dear Truong, many thanks for leaving us a review! It's a pleasure to hear of your positive Sooqr experience. Thanks again and happy findings!
Replied March 2020
Max
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Easy and very complete search with fast setup
Within Mediq we had the problem of a old system with a slow search. With Sooqr we could really easility implement a new and fast search in our old system. Also the customer service is really good. Fast reply and they want to help with possible unqiue problems.
PROSSooqr is really easy to setup but still keeps a wide range of functionalities. Whit a easy .js snipped with a open mind for external input you can go all the way.
CONSThere are strings attached. If you want to have some unique special request then it is a bit more difficult because the build is not in your control.
Reason for choosing Spotler Activate Search
Easy and fast implementation, and also the product itself. Also major in the decision was the good contact with the people from Sooqr.
Vendor Response
Dear Max, thanks a lot for leaving a very detailed review! We're pleased to hear you're having a positive experience with our tool. Stay tuned for new features and updates and happy findings!
Replied April 2020
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2020
Increased conversion rate
We have increased our conversion rate with 20% since using Sooqr.
PROSSooqr has a clear back office with numerous configuration possibilities. At the frontend, I find the speed of presentation of the results particularly important, Sooqr does that perfectly.
CONSDownside is that I can't integrate Sooqr fluently into our design/branding. Sooqr can design a template for this at extra cost. I would like to have more options available here.
Vendor Response
Dear reviewer, Thanks a lot for reviewing us! Happy to hear Sooqr has done well for your conversion. We're glad to let you know we're currently working on new features (such as integrating AI within our Sooqr tech), as well as upgrading existing ones. Stay tuned for more. Again, many thanks and happy findings!
Replied February 2020
Raymond
Insurance, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Sooqr: excellent choice
Working with Sooqr is very smooth, fast follow-up, thinking along etc. In short: we are very satisfied!
PROSProduct works fairly simply and gives excellent search results. Very quickly displays the search results in a legible way. Easy to set yourself what you want at the top and the possibility of banners. Filter to be set by the visitor If there are no results, you can decide for yourself what to display: for example Call us Synonyms can be set
CONSNothing I can think of, we're satisfied with Sooqr
Reason for choosing Spotler Activate Search
Contact with Sooqr worked great
Reasons for switching to Spotler Activate Search
They gave to many (irrelevant) results
Vendor Response
Dear Raymond, Thank you so much for reviewing us! We're very pleased to hear you're so satisfied with Sooqr. Our team keeps working on continuously improving our product to make your experience even better. Stay tuned for upcoming releases. Many thanks and happy findings!
Replied February 2020
Jonathan
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Software and Great Company
Great experience - initially implemented on our main UK website and have seen huge improvements in our conversions from visitors that use search. So much so that we have now started rolling it out across our other sites and are seeing the same improvements each time.
PROSAssistance and knowledgeable staff helping when we set Sooqr up on our sites. The search functionality itself is so fast and easy to use it's increased our conversion rates hugely since implementing.
CONSNothing immediately comes to mind. Everything from on-boarding to the functionality itself to support has been great.
Vendor Response
Hey Jonathan, thanks a lot for taking the time to review us! We're delighted Sooqr is serving as a reliable conversion booster for you. It's a pleasure to assist you every time. Happy findings!
Replied February 2020
Maarten
Retail, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Looking for a easy to implement on site search tool, Sooqr is an affordable solution!
Fast and professional service.
PROSout of the box features, easy to implement and speed
CONSsynonym function. Sometimes words are not being understood. and there is no ongoing optimisation based on behaviour.
Reason for choosing Spotler Activate Search
price and out of the box features
Reasons for switching to Spotler Activate Search
remove old search option implemented new one
Vendor Response
Dear Maarten, Many thanks for the review, we appreciate your feedback! Great that you highlighted these points. We're glad to let you know we're currently working on new features: integrating AI within our Sooqr tech, making it smarter and ultimately self-learning. Stay tuned for more! As for our synonym function, this might be something our support team can help you with. Let me know if you'd like us to arrange a call for you. Thanks again and happy findings!
Replied February 2020
Michel
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2020
Excellent search tool
Everywhere, Sooqr is just the tool you should have, when you want to improve your search on the website / webshop!
PROSThe ability to quickly integrate it into Magento.
CONSThe control panel can be renewed. so that it is clearer.
Vendor Response
Dear Michel, thank you for the review! We're glad to let you know we're currently working on new features, as we're integrating AI within our Sooqr tech, making it smarter and ultimately self-learning. And a new interface for our backend is also underway. Stay tuned for more and happy findings!
Replied March 2020
Shanna
Marketing and Advertising, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Recommended Search tool for any kind of website!
We have recommended and implemented Sooqr for a lot of our clients in the last year (in online marketing). Sooqr makes it easier for our clients customers to navigate trough their websites. Overall, the results have been great and that is the reason why all of our clients decided to go trough with Sooqr after the trial periods. In addition, the Customer succes team is always friendly and willing to help.
CONSSometimes when a website has custom CMS, implementation can take up a bit more time.
Vendor Response
Dear Shanna, many thanks for the review! Awesome that you and your customers happy with Sooqr. Thanks again and happy findings!
Replied March 2020
Miranda
Marketing and Advertising, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Experience Sooqr
Higher conversionrates in the search engine and better usability on your website within the search engine.
PROSEasy to use and increase fast the usability of the search engine and a higher conversionrate from the search engine on your website. Easy to work with.
CONSNo, when something is more difficult you can contact Sooqr and the help you fast with your issue.
Reason for choosing Spotler Activate Search
Good quality/price, easy to use,
Vendor Response
Dear Miranda, many thanks for reviewing us! Awesome to hear that you're satisfied with Sooqr. Happy findings!
Replied March 2020
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Extended search function
There is very much possible compared to a standard search function. Things like synonyms, alternative keywords and much more. It is also possible to adapt the search function to your own design.
CONSThe instructional videos are not very clear. Fortunately, this can be solved by telephone training.
Vendor Response
Dear reviewer, Thanks a lot for your feedback! Great to hear that you're enjoying the functionality of Sooqr. You have a valid point about the instructional videos - we're actually working on new ones as well as putting together a webinar schedule for better onboarding. Stay tuned. Again, thank you and happy findings!
Replied February 2020
Boris
Consumer Goods, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Why are you not using Sooqr yet?!
With Sooqr we are able to show every visitor a search result, no matter the search query. This leads to a better customer experience, less bounces and more sales. The longer we use Sooqr, the less work we have to put in the back end to maintain .
PROSSooqr is easy to use and works straight out-of-the-box. Without any coding knowledge i can adjust anything in Sooqr's back end to my own preferences. The dashboard shows my quick wins and the support is beyond great.
CONSWe often visit our own website which leads to extra traffic for Sooqr. This makes the data, for example the click-through ratio, in de back end less trustworthy. They are working on a solution for this.
Reason for choosing Spotler Activate Search
Pricing, implementation, out-of-the-box solution.
Vendor Response
Dear Boris, great to hear Sooqr has been able to provide a better shopping experience and ultimately boost sales for you! Thanks for your review and happy findings!
Replied February 2020
Dennis
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2020
Great product. Good value for money
- easy to use - gives you a better search engine - features
CONS- the investment - complexity during implementation.
Vendor Response
Dear Dennis, thanks a lot for the review! We're happy to hear of your positive Sooqr experience. Happy findings!
Replied March 2020
Gijs
Program Development, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
The ease of implementing and use
Great people, nice support en pricing is very competitive
PROSThe integration is very easy and user friendly
CONSSome extra features needs customization.
Reason for choosing Spotler Activate Search
They really think along with you and are willing to help with the best solution
Vendor Response
Dear Gijs, thanks a lot for reviewing us! We're pleased to hear of your positive Sooqr experience. Happy findings!
Replied March 2020