All Voyage Reviews
1-12 of 12 Reviews
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Haily
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
High Conversions
Voyage is a great platform for SMS marketing. I have seen higher conversions than I've ever seen. List growth is super quick and easy, especially with the use of keywords.
CONSThe platform is not for small businesses who just want to send small text campaigns. It's designed for enterprise companies and requires time to get to know all the functionalities.
Reason for choosing Voyage
The team at Voyage is amazing. I get a white glove service to help me set-up the account and launch my first campaign. If I ever run into problem, they are available right away.
Geoffrey
Wine and Spirits, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great product
It has been great so far.
PROSVoyage offers more deep e-commerce features than any other product on the market. The ability to segment, and create customized lead collections is like no other.
CONSStill some work to do on data and tracking but they move fast and new features are released often with great customer service and they really listen to their customers.
Reason for choosing Voyage
Focus on e-commerce companies instead of fast causal
Jeff
Furniture, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2022
Very Incompetent Team - STAY AWAY
Very poor experience. Worst mar tech platform I’ve used in the Shopify ecosystem.
PROSAbsolutely nothing. It’s bug ridden. And backend CMS is poor.
CONSEverything about this software is poor. I’d stay far away from it. And their team is incompetent at answering why their technology constantly breaks.
Reason for choosing Voyage
Lower price but boy did we learn what a mistake using Voyage SMS was. I wish we stayed far away from them.
Luciano
Verified reviewer
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2022
Conversational Commerce using SMS
You can build delightful subscriber experiences sending personalized messages across the customer lifecycle. Campaign and automations are easy to configure and use.
CONSIt is not easy to find the costs related to the various plans, it would be great to see this platform open up to other instant messaging channels
Ahmad Idzuan
Verified reviewer
Medical Devices, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed December 2021
Good software for SMS marketing
Voyage has a good turnover for a SMS marketing that we are launching and it can send many SMS at time easily.
CONSThe learning curves is quite high with this software as many of the feature is very different than the feature that i have use on other software. After i am familiar with all the feature, everything is quite smooth.
Ellie
Apparel & Fashion, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Awesome service, awesome people
I love the ease of Voyage mobile — the first day I was playing around in the dashboard I already understood how to set up my campaigns. Since then, the functionality of the program has only become better and more sophisticated, as a result of a re-design. It truly feels that their team takes all feedback to heart and constantly find ways to grow and improve their service.
CONSI had trouble with the reporting side of the dashboard in the beginning, but this was re-designed and improved after only a few months. They are a fairly new brand, so we knew we'd be learning and growing alongside them in the beginning :)
Patrick
Computer Software, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
An intuitive SMS platform with market segmentation
Voyage Mobile's functionality for segmenting audiences and scheduling SMS-based marketing campaigns is unparalleled. With near-instantaneous engagement feedback and remarkable conversion rates, this platform is a no-brainer for marketing decision makers in ecommerce.
CONSImprovements to the speed of the user interface could be made but updates seem to be progressing rapidly and I'm sure they'll have these issues resolved in the near term.
Garrett
Consumer Goods, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Voyage
Voyage has given us a huge opportunity to leverage SMS marketing as a key channel in our mix, driving great ROAS and CTRs.
PROSVoyage offers both one-time and drip SMS campaigns, plus a wide variety of opt-in methods. List segmentation has also been incredibly valuable.
CONSSometimes the UI can be a little counter-intuitive, but the team is always making improvements for ease-of-use and better functionality.
Mark
Wine and Spirits, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Holy Conversion!
We have seen a precipitous decline in the efficacy of our outbound email drip campaigns. This platform has been highly effective at getting high conversion for our eComm products and engaging with our best customers.
CONSSome feature sets forthcoming, but customer team is more than willing to find short term work arounds.
Troy
Consumer Goods, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Growing Platform That Cares About Their Customers
Very attentive support team that really helps with strategy, modal design and more. And the product functionality just plain works. We've seen SMS take the lead over email since starting to use Voyage.
CONSSome features/tools are really best left to the Voyage team to configure.
Alex
Music, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great for startups
We've been using this to communicate with our fans and contacts. Really nice interface.
CONScould be a bit less expensive. also would be nice if they add RCS soon
Darren
Consumer Goods, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
A growing company that cares for its customers
The team at voyage has been very hands on with the setup and implementation of text campaigns. At every step of the way they have provided spot on advice and worked to help us achieve our goals! They have also worked with us on new features as they have built out the offering.
CONSWe joined early on and the product was a little feature light. But as I said, they have worked hard and fast to build a very robust platform that now we can't live without.