I have had a very positive experience working with the Lexbe eDiscovery Platform and their employees

The software is very helpful in making Discovery easy for processing, review and production. It allows me to easily handle most jobs individually with the option of offering services to assist on larger or more difficult cases.

Pros

Some of the great advantages of using Lexbe include vast data types supported, multiple options for data processing and production, and a user friendly interface allowing for easy document review. Lexbe offers amazing customer support including training and monthly webinars as well as a very knowledgeable staff that goes out of the way to meet your firm's needs. They also offer great rates to be flexible with your firms storage needs and no additional charges for uploading and other common fees that you would incur if using a competitors platform.

Cons

Depending on site traffic, data formats, and file sizes sometimes the data processing can be slightly time consuming for uploading collections or downloading productions. However, this is the case with any program and the Lexbe support experts are very helpful in moving the process along.

EXCELLENT CUSTOMER SUPPORT!

Lexbe can be a great & inexpensive way to handle a good sized document case and review/sort/tag documents for easy grouping and call back. It can be glitchy and you need to get significant training to really be able to maneuver the software but once you learn, it is a asset!

Pros

*Lexbe has very responsive customer support. *You can make recommendations for changes to the platform and they take them under consideration and often implement them. *They are very responsive to requests for assistance. * *Overall it is pretty reasonably priced and can be billed back. *They offer a lot of webinars to get proficient. *Review sets are a great way for attorneys to review documents with attachments in a quick & easy way but staff generally needs to set these up for them. It is the only such software that I am aware of that is accessible with Screen Access Software (Like Jaws).

Cons

*It is not an easy to pick up software, particularly for running productions. *They offer a lot of online tutorials and webinars but to really learn it, a live trainer is the way to go. (Just ask). *The billing for support is not always transparent. They say you will know if you are being billed but that is not always true. If you disagree that you shouldn't have been billed, they will generally credit some or all to you. *It can run slow for no apparent reason and the document viewer will not load so you end up waiting for this. They will instruct you to clear your browser, but that doesn't always help.

I use Lexbe mostly for producing discovery; despite some hangups, it makes my job a lot easier

Pros

Simple, easy to use interface, especially since latest update Document production & bates stamping quick and easy

Cons

Search functionality is imprecise: occasionally returns false positives Batch document uploading can be a headache, esp. if produced outside of Lexbe; often has to be handled by Technical Services (who are always helpful)

Non-User Friendly and Not Worth the Cost

This software was not practical or user friendly for a law firm. It made the discovery process much more complex than it should have been for production of 50,000 documents. Additionally, we were charged an hourly rate for support (with no disclosure of the fees) when we needed help correcting issues the software created.

Pros

The best thing about this software was the demonstration during the sales pitch, which made it seem like an incredible software which would be highly user friendly and beneficial to my clients and practice.

Cons

* Review of documents did not flow smoothly - lots of time scrolling and clicking to review * For production it forced us to produce the native PDF as well as the bates numbered PDF (confusing for counsel and duplicative) * On PST files, attachments were loaded into the bates numbered documents as "placeholders" leaving opposing counsel to guess which native email each bates numbered email went to in order to locate the attachments. * Opposing counsel could not open the files from the production links

I like that the program processes the data at a rapid pace.

Pros

I like that the program processes the data at a rapid pace while grouping emails and attachments together. It makes reviewing documents easier with many shortcuts!

Cons

Too many clicks in the document review process. The way the platform looks now is not appealing to the eye.