I have found paper trail to be really useful for gathering data and it allowing staff and their manager access to see this information where ever they are. And also that certs can be stored so they can also gain access to these at all times. It has helped me with reporting and keeping onto of what I have / haven't done and also gives space to ad comments where needed.

Quick and easy to use Gives a quick overview at a glance Able to add features that are personalised to what we need it for Ability to manage tasks via the portal Staff very helpful along with the guidance sheets that can be found

At first I felt it didn't show a true picture as the options were either valid or invalid. After speaking with [SENSITIVE CONTENT HIDDEN] I found out we were able to add other options such as 'awaiting certificate' 'NA at present' 'New training request' which now give a full honest view of training records. Reporting feature had a few technical issues at first - again these have been resolved

Papertrail has been excellent, easy to use and a constant source of information about PPE.

Easy to use, the staff will help you transition your old record system into it.

I would like to be able to completely delete old users rather than just 'archive' them.

Great app for get in/get out tracking PPE.

Populates most existing PPE used for rope access.

Would like to be able to customize specific equipment with our own checklist for records.

very good overall system once you understand how it all works

the facility to move multiple equipment items to diffrent operating accounts

problems with moving equipment from one account to another on occasions,

Very good, the support team are great and very responsive

Ability to maintain a digital inspection record, ability to remotely monitor Inspections

Cost, for a small organisation it is too expensive to have multiple users which stops me rolling it out across our whole organisation.

After using an Excel spreadsheet to manage 2500 items of plant, Papertrail will streamline all our processes managing the use, movement and inspection of all equipment.

Very capable system that becomes fully intuitive with guidance and use. It can save days of labour over a year and allow for a comprehensive record of all plant and PPE

Nothing really. Confusing at first until Papertrail helped understand the system better.

In the past our PPE records were maintained in an Excel spreadsheet and there were datapoints missing and no notification of inspections due, it also made inspections monolithic. i.e. on this date all X type equipment needs inspecting, because that's how the spreadsheets sorted, rather than Papertrail's system which means that if you've got a quiet day you can clear of due items slightly earlier and have the next due date automatically move, or if items become overdue and you inspect them a week late as you didn't need to use them that week and had more urgent tasks the due date automatically moves ensuring inspections are more spread out and therefore more achievable. Papertrail also makes it easier to predict when you will need to order replacement gear.

It encourages good record keeping, it is very easy to make sure you record all the relevant details of an item of equipment. It has lots of ways of keeping you clearly up to date on what needs checked when. It gives clear pictures of trends so you have a macro picture of all your equipment, whilst also making it easy to have a trail of inspections, comments and photographs for each individual piece of equipment.

Probably it's relative expense in comparison to using non-dedicated (e.g. excel or google sheets) or free options, but it is vastly superior to anything I could find for less.

Every problem none to man. its equipment tracing and iv used it as a health and safety manament system for risk assessments so i dnt have to remember review dates i did a national diploma in health and safety and the equipment tracking system helped also when we have audits the auditors love it i can do random checks on kit when ever needed its a simple management system and the support is great i do only speak to [SENSITIVE CONTENT] as im not fan of dealing with different people for same thing i do this with most companies.im sure they are all the same standard but [SENSITIVE CONTENT] is the favorite . if we was to change to another company it would have to start all over again and dont think i would get the same level of service. on another note i should put kids birthdays in the system and anniversary so i cant forget ha ha ha

Its straight forward and i always get help from [SENSITIVE CONTENT] when im stuck becasue im not great with computers

cant zoom in on pictures that you upload

Great! Well supported platform with eager team members who are willing to help.

All of your PUWER, LOLER, FA and stock in one place, easily adaptable and the support staff are always on hand to help.

Not all products used in our industry are searchable, this is not Papertrail in general, its the manufacturers issue. Given that we have so many users, sometimes there can be some issues with inspections not being included when a full account sync is initiated, again, not solely Papertrail, user error can be blamed.

I have had a good experience with Papertrail to date and would like to continually develop more departments with the software.

The software is quick to use and the support for learning new developments is fantastic.

The inability to complete the same amount of features on mobile devices s a laptop or pc.

We are happy with the product and not looking to move to anyone else

We have used Papertrail for sometime and it has really helped us transfer from paper to online recording. Much easier for our staff to all log into one place

Restricted users came in recently with a change and that has been more difficult as we try and navigate around who has access etc

The support from Papertrail has been excellent. Not that we have needed much as most problems have been easily solved.

Ease of use. The ability to tailor it to meet our needs. The ability to add features and details as you go.

There is Very little to dislike about Papertrail.

Papertrail have always been prompt and professional in all aspects from troubleshooting to development to communication. Well done Papertrail.

It is easy to navigate both the web and App versions of Papertrail. Managing our equipment has never been easier thanks to Papertrail.

Some of the icons on the mobile app are too small, its easy to press the wrong icons.

This app allows me to keep on top of PPE and other H+S inspections which is important as this is only a small part of my job (in terms of time allocation) but has a massive impact on the quality of my students' learning experiences as they alway shave the right kit which is checked and compliant.

It has mobile and desktop apps so it doesn't matter what device I'm using in all situations, and allows flexibility to add/modify team permissions on the go.

Nothing to dislike really. This box won't let the form submit without more characters in.

I has already paid for itself this year! I had some equipment that was not lasting as long as it should have and after much back and forth with the manufacturer I was able to get it all replaced after showing the maintenance and inspection history for those items.

Having all my necessary information in a single place! At first I thought it was a bit expensive and unnecessary to pay that much for the software - I was wrong. I was wrong! The task manager is a fantastic addition!

The reporting at times doesn't give me what I need but seems to be improving.

Very good, friendly and supportive staff. A great product and user friendly. I have multi nationalities working for my company and they all find it easy to use despite some language difficulties

The system is very easy to use once you get the hang of it. Good at reminding when inspections are due. I have not used any of the LOLER forms yet as not required for my purposes but seem a very good tools as well. Easy to add to if you need more kit

The RFID set up took some working on to get it correct and sometimes if not used for few months then a software update prevents it from working. Would be good if Software updates could be emailed or message and put on the system so vendors are aware RFID readers need updating. Would be a great system for companies with huge amounts of kit

Ease of use and the ability to integrate with our staff offshore and the ability to work offline during inspection of equipment. The support from Papertrail has been excellent. This is what separates them from from their competitors.

As with all new software people are often resistant to change and learning new things. The support /assistance from Papertail has helped to alleviate this issue.

Spot on [SENSITIVE CONTENT HIDDEN], [SENSITIVE CONTENT HIDDEN], [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have always been helpful

Its a great interface and the customer service is impecible

Just not being able to copy and paste assets - You can clone but have to go in individually to fix

How easy it is to manage inspection intervals.

More focus could be put into evidence, i.e mandatory options for photos or report uploading

First class company.

Ease of use. Excellent support function. Excellent people with good product knowledge and an ability to come up with solutions to client needs. Time saving.

There's nothing I dislike about this software.

Fabulous and the support team and super quick and helpful!

This is easy to use, clear and excellent for keeping all kit itemised, logged and with full history and bespoke reminders for any specific items set to customised frequencies.

Occasionally if you click out of the working area you can lose inputted data for the single item you are currently inputting.

My PPE (Personal Protective Equipment) has to have a documented inspection at least once a year. With Papertrail that inspection is made alot easier beacuse I have all documentation and previous inspection protocols in the system. That saves a lot of time and frustration.

In my work as an arborist its important to trust my equipment. By using Papertrail I can be sure I have checked all my gear according to local legislation. It also provides or holds all manuals to my equipment and provide alot of checklists to make my inspections even more reliable.

Papertrail is a complex system with a lot of features. That makes the learning a little slower but still alot easier than other Excel based systems I've used before.

It’s ease of use and capabilities. It’s great being able to use it on mobile

It would be good if you could add checklists yourself rather than having to send off to the company to get one made

Overall really easy to get on with, simple tabs, lots of detail in the logs too

Easy to use, great that it has a phone app too!

Still seems expensive, although we do use it for lots of items.

Very easy to use and intuitive. Excellent back office support. 10/10

Same small snagging issues, for examples having to add a tag before removing one or you will have to remove it twice