All Cypher IQ Reviews
1-15 of 15 Reviews
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Adam
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best Tool in our Toolbox
Service has been amazing and their understanding of business and commercial needs helps provide the best solution for our unique business.
PROSEase of set-up, customisable to our business and work processes, great value for money, amazing customer service from Australian based team, and high user adoption amongst our team.
CONSI can not fault the product or the service.
Jono
Civic & Social Organization, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Finance and marketing overhaul
Very positive. Proactive management team with thorough understanding / appreciation of our business processes has allowed for implementation to be pain free and
PROS- built forms to streamline our new employee recruitment applications - streamlined onboarding new clients to database - provide financial oversight of purchase orders, reimbursements & invoice generations - tracking and form search capacity/functionality - ability to imbed all forms into website for improved user experience - workflow customisation capacity
CONSChange management. More an internal learning. Like any time you introduce a new system or process the change of employee behaviour is integral. It’s something we’ve learned and ensure we focus on when implementing new ways to do things.
Reasons for switching to Cypher IQ
Limited functionality and customisation opportunities. Much improved business specific workflows and processes now in place.
Frances
Non-Profit Organization Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2020
CIQ
Very good, support is excellent and overall system is easy to use.
PROSEase of use and span of capabilities. Allows electronic approvals of all items being processed in CIQ
CONSminor requirements for our company - order of screens could be better for end users
Jamie
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
AIDA Cypher IQ partnership
Amazing company to deal with and very good at getting the best efficiencies for your business. overall, they just get it.
PROSThey listen to our needs and somehow have come up with our custom-built CRM that caters all our business requirements.
CONSNothing as yet and we have been with them from the start.
Reasons for switching to Cypher IQ
It couldn't do everything we required it to do.
Luke
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Do business the way you want
The only system that matches your current processes. No need to learn new procedures. This makes the system easy and intuitive to follow.
CONSNothing. As if we find something that we don't like, its a simple conversation and the issue get removed or changed.
Reasons for switching to Cypher IQ
More flexibility, better integration with other systems.
Marg
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Summary
In 3 years I have not had a problem that [SENSITIVE CONTENT HIDDEN] and his team could not fix.
PROS[SENSITIVE CONTENT HIDDEN] has been with me every Step of the way, without his support this process would not have been as easy. When I researched toe product it was not easy to get a system that could handle our delegations. we are an NGO coming under the banner of Health, so we have certain obligations to meet. This company and [SENSITIVE CONTENT HIDDEN] accommodated all our requirements.
CONSI Don't have any, Cypher IQ and the team have resolved any small issues that came up during it implementation process, All in all there was nothing major.
Reason for choosing Cypher IQ
They accommodated all our requirements, if I did want to change something, it was not a problem.I was the one that researched this system, . I was required to present all options, with my recommendation, Pros & Cons to management and the board, [SENSITIVE CONTENT HIDDEN] supported me through the whole process.Our [SENSITIVE CONTENT HIDDEN] has changed and introduced new processes to Cypher IQ, they have delivered every time.
Matthew
Mining & Metals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
IQ Cypher - The total package a game changer for Mainstream Industries
Mainstream Industries was consistently won awards for Best WHS Management System since implementing the Cypher IQ digital platform into the business. [SENSITIVE CONTENT] and team have worked with Mainstream Industries to assist in evolving the digital platform to accommodate the ever changing needs and wants off not only Mainstream Industries business but the reporting needs of our clients.
PROSThe ability to assist in the compliance processes for ISO Accreditation especially for business enterprises of all sizes. The ease of use especially for employees of all levels of education and knowledge. Security features for assigning access and ease of using reporting tools.
CONSTutorial videos need to be updated as the platform advances.
Reason for choosing Cypher IQ
The ability to tailor the product to the needs of the business.
Phil
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Cypher IQ and Workflow Automation - Have a look
Fantastic, it has improved our workflow and increased our interactions with clients in an automated and structured setting.
PROSCustom solution to our situation and business objectives. Person interaction, face to face consultation around designing the software to suit our needs. Customer focused.
CONSHard to visualise concept to introduction initially.
Reason for choosing Cypher IQ
Customer focused, face to face, local Australian company with flexible approach. Value for Money
Phillip
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Seamless Finance workflows
It has been a journey for both parties however we would now not be able to function without these workflows. Our timing was fortunate as the workflows were put in place pre COVID and we would not have been able to function during that period without them. This has contributed to our paperless Finance section. Any changes have been integrated and the system improved over time. A pleasant experience overall.
PROSTheir understanding of our requirements. Designing and customising processes that meet our needs in an organisation with staff placed in many locations, a number of which are remote.
CONSThe only con would be the odd snag, however these have been dealt with in a timely manner.
Chad
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Forsythes Training
API integration , customisable workflow, dashboard
CONSDocumentation of the system for training new staff
Lisa
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
CIQ is a great customised product that meets our needs
The ability for data to interact with our accounting software. This has reduced our data entry significantly and our role has changed to verification/checking of data.
CONSCIQ was a new system/product when we came on board so we have kind of paved the way when implementing new concepts/processes. Whilst there is greater flexibility and freedom, it isn't always clear what is available until we ask.
Reasons for switching to Cypher IQ
We found the Colourworks PO system was not very flexible or customisable. When looking at a system for the submission of staff/Credit Card/Entertainment Benefit claims, we knew Colourworks would not suit our needs.
Lisa
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Cypher
We process petty cash for around 150 houses and Cypher has reduced processing time by up to half a day which is fantastic. I use the system for money requests and can see easily at a glance which are to be actioned and which are waiting for information to be uploaded
PROSI love how I can easily locate information i need, it is easy to use for our staff in services across the country. I can view in the one area and easily process for uploading in Finance System we use.
CONSThe filing cabinet. I would like to be able to see more detail without having to drill in
Reason for choosing Cypher IQ
Simplicity of the program allowed us to see how easy it would be to roll out to the entire organisation, not complicated, just user friendly
Luke
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Order Automation
Cypher IQ has automated our ordering system. The system has removed most errors and has greatly improved stock control. The team is very experienced in process control and they were able to assist us making our current systems better.
PROSEasy to use. Easy integration into our existing systems. Support is second to none. Great team to work with.
CONSNone so far. All of our expectation have been met.
Kathy
Construction, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Cypher IQ - WHS System Automation Review
Every interaction myself or my clients have had with [sensitive content hidden] and the Cypher IQ team has been professional and efficient. If you are looking at automating any of your businesses processes make sure you call the Cyper IQ team to discuss your needs.
PROSI like that Cypher IQ is a workflow management system that adapts to many applications within any business. The ability it gives businesses to be able to customize the system to their compliance and management requirements is second to no system I have used for WHS management.
CONSThere is not anything I can say I dislike about Cypher IQ.
Taryn
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Review
User friendly for our on-site staff Simple to navigate for our office staff
CONSThat the program is often slow to load and process data. We have found that it is not mobile friendly on a Samsung and Google phone. However, it is okay on an Apple device.
Reason for choosing Cypher IQ
The flexibility that was offered with the program.
Reasons for switching to Cypher IQ
We wanted a program that could consolidate all of our current programs.