All ArcTitan Email Archiving Reviews
1-14 of 14 Reviews
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Robert
Verified reviewer
Chemicals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Quick and easy Email archiving
We moved form Lotus notes email on premise and needed a way to have access to more mail more easily than in the Outlook 365 environment. We also needed to ensure every email was captured in a single searchable location.
PROSIt a real set and forget system It was easy to configure and setup. Once the new
CONSIt was not straight forward to assign different email accounts to other users. Also having to switch accounts to privieledged to do a full archive search could be a little better handled.
Reason for choosing ArcTitan Email Archiving
It had the best combination of features, price and support. It did everything we needed for a very reasonable price. The buying process was good.
Lane
Staffing and Recruiting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
great product
great support staff. love the product. we tried to use in place archiving with O365 but it seemed to cause more headaches for end users. arctitan is very simple to use and you can retain emails forever, even after an employee leaves, at no additional cost as arctitan does not charge a license if there is no associated O365 license being used. thats a bonus!
PROSvery easy to use. much better search tool than Microsoft E-discovery when searching for emails. once in place, users can safely delete, clean up their mailboxes knowing that ArcTitan has a permanent record for them to search.
CONSthe setup took a little longer than we liked.
Reason for choosing ArcTitan Email Archiving
barracuda was too expensive and Zix was built on older tech.
Reasons for switching to ArcTitan Email Archiving
other product was problematic for end users.
Aaron
Mechanical or Industrial Engineering, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
Good simple email archive
It just works, minimal set up for Office 365
CONSSome users have difficulty finding emails, but they can always be found
Reasons for switching to ArcTitan Email Archiving
it was too old and out of date
Egil
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
We are very happy with ArcTitan
Very good experience, it works "out of the box"
PROSIt's easy to use and setup and the mailbox reader work great to import current mailbox
CONSThe Outlook "Integration" is is difficult to mass deploy to users.
Reason for choosing ArcTitan Email Archiving
The possibility to "be forgotten" delete mail in mail archive.
Reasons for switching to ArcTitan Email Archiving
Want to switch to Cloud solution with better search functionality
Callum
Information Technology and Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
ARC Titan for our Clients
I like the experience of administering the product for our client. I found it was enough to setup and police with policies that our clients needed.
PROSSupport are always there to help with any issues and there is a fantastic knowledge base area to find out what we need if we are ever stuck.
CONSWe've not really hit any issues with the product.
Reason for choosing ArcTitan Email Archiving
It was a 3rd party solution. 365 had the emails already. If something happened to Microsoft then it would all have been lost. If it is in 2 places then the data is better protected.
David
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Email Archiving Made Easy
We had a need to put in place an email archive for regulatory requirements. ArcTitan made it easy by meeting our regulatory needs & offering a competitive price. Implementation was straight forward & support was on hand for any questions we had.
PROSEmail search is fast and easy with the multiple search options available. If I can't find it, it's not in the archive.
CONSNone that I can think of. The product just works to our requirements.
Reason for choosing ArcTitan Email Archiving
Data residency & cost.
Eric
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Solid Product that delivers Solid Results
The ease of deployment and integration with our on Prem Exchange environment made deployment and ongoing maintenance a breeze.
CONSI only wish the Outlook addin was a bit more developed. Installing to a local workstation or laptop works great, but a large portion of our environment utilizes a RDS farm and the addin doesn't play particularly well there. It works, but requires a reactivation from time to time.
James
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Archive Product
ArcTitan has worked well and serves the purpose for which it was intended. It works so seamlessly that I sometimes forget it is working in the background.
PROSIt is simple to setup. Begins archiving mail almost immediately. The fact that all activity is logged is also a nice feature. A user cannot just go and start looking at everyones email without that activity being logged for accountability. This could be a very important feature for some industries that need this kind of product.
CONSIt isn't immediately clear how to view archived emails. It took a little bit of direction from support to figure out how to use the archive, but after it was explained it was pretty easy to find what was needed.
Reason for choosing ArcTitan Email Archiving
Pricing
Steven
Business Supplies and Equipment, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Amazing time saver and easy past email access
We love Arch titan and have come to depend on it. Import all your Past PST archive files and you will never go back.
PROSMy sales staff and customer support department have become dependent on AtchTitan. When a contract dispute or service contract cant be found we have discovered it is 100 times faster to search for the email on the topic then to actually look through hundreds of folders. It is also awesome when a customer says "We never said that" . i can rapidly find the message where they did say that.
CONSThe key word search is a single box. It would be nice to have a "Near" function or "Does not contain"
Ciarán
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
An archive solution above the rest
- Cost - Features and functionality - Customer Support - The array of on-boarding solutions
CONSNothing bad to say about ArcTitan. The UI is slightly dated, however I believe there is a new improved UI being released as I type this out.
Damir
Building Materials, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great tool for email archiving
We have been using ArcTitan for 2 years now and we had no issues at all. As described above, setup was quite easy and compared to other providers Titan itself is bit cheaper. Highly recommended.
PROSVery easy to setup, support is great and responsive, import is easy too.
CONSnone at the moment, no bugs, no glitches, great tool.
Reason for choosing ArcTitan Email Archiving
Ease of setup and price.
antonio
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Very powerfull product
Facility, powerfull, secure and the time to setup
CONSNothing cons for this product. The software work very good
Dave
Retail, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Arctitan Initial Experience
Arctitan is providing us with the peace of mind of knowing that all company mails, without exception, are being captured and archived. This is all being done without any impact to mail performance and with an incredibly straight forward implementation.
PROSThe ease of use and peace of mind that Arctitan provides.
CONSNo real complaints. We've only had the product for 6 months but so far its been working very well for us.
Christian
Information Technology and Services, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
FUNCTIONALITY
3
Reviewed July 2023
Easy and does what it says
Setup is a bit complicated, but then when it's launched all is well.User interface needs to be more intuitive.
CONSSetup was a hassle and needs to be simplified