Proactive Campaigns

Proactive Campaigns for Zendesk is a cloud-based solution that enables sending mass emails and follow-ups directly from the Zendesk Support platform. You can create email campaigns there and send them to test recipients before they launch. The one incredibly vital feature is mossed by Zendesk - creating target groups or data segmentation. Therefore, selecting only the necessary contacts to send emails is inconvenient. However, Proactive Campaigns for Zendesk compensate for such a gap and proposes Lists. In short, you add conditions, and the app filters users, tickets, or even organizations. Next, agents easily send bulk emails to such lists. Another way to create your target group is to upload a CSV file that contains the contacts you selected for mass email campaig...