Voyage

RATING:

4.4

(12)

About Voyage

Designed for businesses in the retail industry, Voyage is a cloud-based SMS marketing solution that helps streamline customer communication processes related to campaign creation, segmentation, and conversions. It lets staff members build drip campaigns based on multiple factors such as target audience, triggered events, and customer attributes. With Voyage, team members can access the built-in dashboard to view insights on active subscribers, customer purchases, revenue generated, and follow-up campaigns. Marketers can access A/B testing reports, create personalized click-to-buy links, and schedule campaigns based on specific time zones. Additionally, it enables administrators to configure role-based user permissions, monitor click-through rates (CTR), and export sub...

Voyage Pricing

Starting at $0.01 for SMS / $0.02 for MMS + carrier fees

Free trial: 

Available

Free version: 

Available

Voyage create campaigns or access analytics
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Voyage Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Voyage

1 - 5 of 12 Reviews

Haily

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

High Conversions

PROS

Voyage is a great platform for SMS marketing. I have seen higher conversions than I've ever seen. List growth is super quick and easy, especially with the use of keywords.

CONS

The platform is not for small businesses who just want to send small text campaigns. It's designed for enterprise companies and requires time to get to know all the functionalities.

Reason for choosing Voyage

The team at Voyage is amazing. I get a white glove service to help me set-up the account and launch my first campaign. If I ever run into problem, they are available right away.

Geoffrey

Wine and Spirits, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Great product

It has been great so far.

PROS

Voyage offers more deep e-commerce features than any other product on the market. The ability to segment, and create customized lead collections is like no other.

CONS

Still some work to do on data and tracking but they move fast and new features are released often with great customer service and they really listen to their customers.

Reason for choosing Voyage

Focus on e-commerce companies instead of fast causal

Jeff

Furniture, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2022

Very Incompetent Team - STAY AWAY

Very poor experience. Worst mar tech platform I’ve used in the Shopify ecosystem.

PROS

Absolutely nothing. It’s bug ridden. And backend CMS is poor.

CONS

Everything about this software is poor. I’d stay far away from it. And their team is incompetent at answering why their technology constantly breaks.

Reason for choosing Voyage

Lower price but boy did we learn what a mistake using Voyage SMS was. I wish we stayed far away from them.

User Profile

Luciano

Verified reviewer

Information Technology and Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2022

Conversational Commerce using SMS

PROS

You can build delightful subscriber experiences sending personalized messages across the customer lifecycle. Campaign and automations are easy to configure and use.

CONS

It is not easy to find the costs related to the various plans, it would be great to see this platform open up to other instant messaging channels

User Profile

Ahmad Idzuan

Verified reviewer

Medical Devices, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed December 2021

Good software for SMS marketing

PROS

Voyage has a good turnover for a SMS marketing that we are launching and it can send many SMS at time easily.

CONS

The learning curves is quite high with this software as many of the feature is very different than the feature that i have use on other software. After i am familiar with all the feature, everything is quite smooth.