All Topsec Cloud Solutions Reviews
1-25 of 64 Reviews
Sort by
David
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Topsec Review
From day 1 Topsec and the team have made everything seamless for us and our clients. As a reseller we rely on top level products with support services to match and Topsec delivers this! I would not hesitate to recommend both them and their products to anyone looking to improve their security.
PROSTopsec software has proved itself time and time again. Their portal is easy to use and security is second to none.
CONSNot had a single problem with any of our installs.
Vendor Response
Thanks David for such a great review. Really delighted to hear from you that we are doing a good job and that service and support is up to scratch. We have some nice new features coming shortly so i will be in touch to bring you up to speed. Anything else you need as always just pop us an email.
Replied March 2019
Sean
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
User Review
Overall it is a very good product which does give a level of peace of mind to know a lot of potentially dangerous emails are blocked before getting to our domain. From previous discussions with the team at Topsec, the cons mentioned above will be addressed in the new portal to be released soon. We look forward to having that new portal.
PROSSPAM checking and filtering done by TOPSEC which weeds out a lot spam mail before it gets to our Exchange. The ability to quarantine \ hold up incoming emails based on attachment size and type. The ability to maintain and modify our own blacklist of email addresses Trustwave for its functionality to check new URL's accessed for their authenticity \ safety.
CONSThe inconsistent session duration – sometimes can stay logged in all day, other times can get prompted to login again after a very short period. The inability to download \ zip multiple attachments in emails which are held up (e.g. Having to manually download 20 attachments as opposed to a single .zip of them). Trustwave at times can be slow to load / process URL’s. When going into the message viewer sometimes we get inconsistent results with “long running scripts” message appearing which results in having to restart whichever browser we are using (happens in IE11 and Chrome). This tends to happen most when quarantined emails contain larger attachments (15-20 MB+) or a large number of attachments.
Vendor Response
Hi Sean, Thanks for the review and for the positive feedback. We took on board all the feedback we got from our users , you guys being a key part of that and have rectified each and everyone one of them in the new version due for release in July. We'll be up to see you shortly and be able to give you a progress report and ideally demo the new customer portal for you. Thanks Again .
Replied April 2019
Patrice
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Top Sec Email Security
I have a very good experience with Topsec. Staff are always on the ball and very helpful
PROSSecurity of our internal systems are well protected as emails with virus are blocked before entry to the system.
CONSShort length of time that an blocked email is held for.
Vendor Response
Hi Patrice, Thank you for taking the time to leave us a review. It's always great to get positive feedback but we also like hearing about issues our users may be encountering . I'm not fully clear as to what you mean by the Cons . Could you give us is call in the office on 01-4263300 and we can go through it with you as I feel we have a function in place already that will alleviate that problem you might be having. Thanks again and talk soon ______________________________________ Thanks for taking our call, it was great we were able to explain that the issue you felt you had actually wasn't an issue at all. We are always happy to provide training and insure you are maximizing the service. Thanks again Patrice, glad we could help.
Replied April 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Topsec Blockmail
Managing corporate email security is an ongoing challenge, and even a security aware end-user base, human errors happen. With TopSec Blockmail we have an effective method of helping to protect our email environment before mail hits our mail servers. We have been using the service for several years and found it to be an extremely useful mail screening tool.
PROSProbably the most significant element of any product for me is the aftersales support, the guys in Topsec are second to none, extremely efficient and knowledgeable in their field. The product itself is very effective at stopping email borne malware. Simple, intuitive interface with easy to understand and implement. Very easy to develop granular rules to block, quarantine or allow email based on a whole range of criteria including sender, content etc. . Building on pure email filtering, we have also engaged topsec to provide Trustwave link repudiation which adds an additional layer of security.
CONSEMail filtering is time consuming but necessary task for many IT departments. however, the time spent releasing emails pales in comparison to the time spend mopping up a malware incident and therefor we consider Topsec Blockmail a critical part of our security defense strategy
Vendor Response
Thank You for the review. It means a lot to all the Topsec team. If there is anything you need from us please give us a call or pop an email to any of the guys & gals who will be only too glad to assist you..
Replied March 2019
Des
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Excellent Product
Topsec Email Security has been our spam filtering system of choice for the last 3 - 4 years and we continue to recommend it.
PROSWe have been using this product for a number of years now and recommend it to all our clients for the email filtering. It is very easy to setup - Topsec configure and manage the rules as required. Our clients can manage their own quarantine and whitelists or we can manage these for them as needed. URL filtering for links in emails adds an extra level of protection. The support from Topsec is excellent.
CONSVery little. Can only access the portal from specified ip addresses which can be a bit restrictive when we are out of the office.
Vendor Response
Thanks Des for all the positive feedback, we really appreciate our longstanding partners taking time out of their schedules to leave reviews for other potential clients. With regards to IP Address restriction we see this as an additional security feature but we have listened to you and our other partners , we recognize the difficulty this can cause you guys so as part of the new platform in July the restriction on IP Address can be lifted should you wish. Hope this helps, see you soon. Ger
Replied April 2019
Alexander
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Topsec Email Security
The product does what it needs to do which is block most of the rubbish that is sent through email.
PROSThe product does its job seamlessly and transparently. Like all such products there are always the occasional false positive but these are easily retrieved and having addresses or sender domains whitelisted is straight forward. The support service is easy to contact and deal with and make any required changes (such as IP addresses) to the service so there is no risk of the user messing up the setup.
CONSAlthough the service has a comprehensive control panel some settings which you might expect to be able to control yourself, such as whitelisting of an address is not fully available.
Vendor Response
Thanks Sandy, really appreciate all the positive feedback and we take on board fully the items we can improve upon. With our new platform which is being released in July you will have a brand new customer portal with improved functionality , better reporting and enhanced features that you can manage yourself . This will alleviate all the minor issues you might be having Thanks again and talk soon
Replied March 2019
Diana
Legal Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Achieving peace of mind with top email security that you need
Top email security for our business Excellent customer service & Support Topsec has always taken customer opinions & needs into account and has taken serious steps to improve customer experience.
PROSEmail Security Best Practices Email Security Options Continual threat updates for email security/ rules to keep company's data safe Excellent Customer Service & Customer Support Daily & Monthly Reports - Email Security Awareness and Usage Report
CONSSometime (but not very often) a legitimate email can be stopped by Topsec. But then it is safer to stop these, rather than running the risk. These emails can then safely & easily be released by using the Topsec user-friendly Dashboard.
Vendor Response
Thanks Diana for taking the time to leave a review, it means a lot to all the team to get such positive feedback. Even the cons we appreciate as we are always evolving to try improve on the total offering. We work so hard to give a quality service and with that we must give quality support, it is great you notice the support being offered and can appreciate its value. Thank you again
Replied April 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Out of the box
support is exceptional. Does what it needs to do.
CONSwe still see some spam getting thru, but I think that will always be the case.
Vendor Response
Thanks for the review. As you rightly point out Spam is ever changing and is proving more difficult to combat on a daily basis . Thankfully we have the means and the ways along with the team to do our utmost . Often tweaking rules and policies can do the trick and bring further improvement so please get in touch to chat with us and see if we can do more for you.
Replied March 2019
Mark
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
TopSec Email Security
The support and staff in general have all been fantastic. I would highly recommend TopSec to anyone who was considering going with a new Email Security provider.
PROSTopsec Blended Threats provides uncompromising security, which was just what we was looking for, furthermore with no management overheads.
CONSNothing to date, the support has always been fantastic if we have any queries.
Vendor Response
Cheers Mark for the positive review, we really do appreciate it. Blended Threats is a super addition to the email security service , many of our clients choose to ad this on and the results have been excellent to date. I will be in touch soon with details of the new platform. Thank again
Replied April 2019
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Email Security
We have had a reliable and secure relationship with Topsec for a very long number of years and hope to continue to do business with them for many more years.
PROSIt does what it promises and hasn't let us down.
CONSThere isn't really anything we didn't like.
Vendor Response
Excellent Review , thanks you for taking the time out to write it. If you want to email me directly I can thank you in person. Regards, Ger
Replied April 2019
Nick
Civil Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Topsec email security
Working with Topsec Security for over 12 years we have been delighted with the level of service and look forward to the next 12!
PROSWith 24/7/365 service Topsec email security provides us piece of mind knowing we have a front line of defence protecting us allowing us to concentrate on our business. With pro active support we know these guys are always looking out for us what ever the time day.
CONSTopsec email security is highly scalable and expands and contracts as our company evolves. We have yet to find something we don't like with the software or level of service we get from Topsec.
Vendor Response
Thanks Nick for the excellent review . It means a lot to all of us here in Topsec especially given the exceptionally long term relationship we have with you guys. As per usual should you need anything or like to see anything in particular in the new releases you have all our contacts. Here's to next 12 years ! Regards, Ger
Replied May 2019
Shaum
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Review
The main feature and benefit is secure mail filtering and web link checking
PROSCaptures all suspected spam, malware and the ability to release an email to alternate email address. The different types of emails captured Technical supports quick response to make change to accounts and setting changes
CONSDoesn't allow specific users to just release requested emails without seeing high lever emails
Vendor Response
Thanks for leaving the review Shaun , great to hear you are happy with how things are going. With regards to the release requests our support will be happy to do this for you upon request , you'll be delighted to know there is more control for our partner coming in the new platform which will be released shortly . We will be in touch in the coming weeks to give you an update and chat about all the new stuff . Thanks Again for taking the time to leave the review, we really do appreciate it.
Replied March 2019
Suzanne
Security and Investigations, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Topsec Email Security
Attacks can severely impact your business operations and affect your data. Topsec email security effectively protects your emails against inbound malware, spam, phishing, and Denial of Service attacks.
PROSPortal is easy to use Service made very simple by knowledgeable support team Excellent Value for money Does everything we need from an email security service
CONSNone of any note. I would rather have to send an odd email to have an email we need released than have out system attacked.
Vendor Response
Thanks Suzanne for taking the time out to leave a review. Great to hear you are happy with all the relevant features of our service. I will be in touch over the coming weeks to show you our brand new platform which has loads of excellent new features we chatted about previously. All the best & thanks again, Ger
Replied April 2019
Susan
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Topsec - provide excellent service for our IT department
The amount of time spent checking if emails were spam or not, checking staff emails for Virus was huge. Topsec have eliminated the need for that and done this at a very reasonable cost!
PROSTopsec's system is easy to use and the service the Topsec lads provide is second to none. We used to receive a huge amount of spam and the risk from Virus infection was huge but Topsec have eliminated all that for us.
CONSI can honestly say that there is nothing I don't like about Topsec's software or service.
Vendor Response
Susan thank you so much for the excellent review. We value our clients feedback and to get one as positive as this really does mean a lot. We will continue to keep up the good work and keep the bad stuff out for you. Talk soon and thanks again.
Replied March 2019
Jennifer
Staffing and Recruiting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Highly Recommended
TopSec is reliable and easy to use. TopSec has caught all potential viruses and threats. When an email is quarantined, the relevant employee is immediately notified. From an admin perspective, the portal is straightforward to use and allows you to review quarantined messages prior to releasing them. On the very odd occasion I have had to call the customer support team, they have been more than helpful and efficient.
CONSThere is nothing I would class as a 'Con'.
Vendor Response
Thank you so much Jennifer for the excellent review,it is very much appreciated by all of the team here at Topsec. Our support guys do a super job so I will be sure to pass on your comments. Thanks again
Replied April 2019
Conor
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
TopSec Secures our Clients
We find this solution is great to offer our clients. It enhances our products we currently provide and the support from Topsec is excellent.
PROSEasy to manage software, does what it is meant to do, stop all the illegitimate emails getting through
CONSSetting up a individual rule, but the team in Topsec do that for us, so it really is not a problem
Vendor Response
Thanks Conor, We really appreciate the feedback and we're delighted to hear all is going well with the service and the support. It's a small thing and as you said we do it for you but on the new platform coming in a few weeks time you guys will be able to do more of the changes around rules and policy should you wish . We will continue to do it for you should you prefer that option. Thanks again, Ger
Replied May 2019
Oliver
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Excellent Product and Support
For a large organisation with high volumes of email traffic it provides reliable email filtering and for all levels of support staff the administration GUI is easy to use.
CONSNothing so far that has caused any issues
Vendor Response
Oliver, We really appreciate you taking the time out of your busy schedule to leave a review . Given the size of your organisation we recognize time is very much of the essence when it comes to email and getting the information you need when you need it. Having you on board for such a long time is testament to both organisations working well together over the past 10 years. Our relationship with the HSE is something we all take great pride in. Thanks again , see you soon
Replied March 2019
Andrew
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Email Security
From the outset the move from our old provider to Topsec was made very easy . Dedicated account manager and tech support buddy to bring you through the transition. Once set up and functional we weren't just left alone to operate ourselves. We have regular interactions with support and receive nice market trends updates from their sales & marketing team . All in all a very accessible company who I'd happily recommend
PROSEase of use , client portal , value for money , little extra functions provide in the standard service and the excellent support.
CONSInterface could do with an overhaul but not a deal breaker as functions are there
Vendor Response
Andrew, Thank you for the recent review , all very positive . We do pride ourselves on the support and general service we give our customers so it nice that this is recognized. We have some nice new features coming on stream in the coming weeks that we feel will future enhance your overhaul experience . I will be in touch in the coming days to update you first hand. Many thanks again for taking time out to leave the review.
Replied March 2019
Annie
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Excellent Product with fantastic Support
The main thing I like about the software is that "It Works". The efficient and friendly support team in the background make sure any queries are dealt with promptly
CONSI cannot fault this software or the support team.
Vendor Response
Hi Annie, Great to hear from you and delighted you are happy with the service and support. I will pass on the feedback to all the Topsec team. As a network engineer yourself your positive feedback means a lot as us saving you time through our efficient service allows to provide an efficient service to your own clients . We become an extension of your tech team. All the best.
Replied April 2019
Lawrence
Building Materials, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Excellent Support
Excellent service. Outstanding support
PROSI have been using Topsecs blockmail to protect SMEs for over five years and it has never failed me. The quality of the support offered is what makes this a standout service
CONSI've never really had anything to dislike about it.
Vendor Response
Thank You Lawrence for the review, these mean a lot to us especially considering you are such a long standing client. Plenty of new features coming soon with the new platform, Tim will be in touch to fill you in over the coming weeks.
Replied March 2019
shane
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
review of topsec
topsec support is excellent and support are extremely prompt in getting back to us
PROSThis product is easy to manage and is highly effective in blocking spam and virus infected emails
CONSi have no issues with this product . at the moment it is fulfilling our requirements
Vendor Response
Top Man Shane, Thanks for taking the time out, really appreciate the positive feedback and delighted to hear all is going well. I will pass on the feedback to the support guys and the team.
Replied March 2019
Philip
Information Technology and Services, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Review of Blockmail service from Topsec
In general, I find the system very good to use, but it too me a while to understand hoe the rules operate and the different levels of security involved.
PROSThe system is quite easy to use and retrieve a list of what has been blocked.
CONSIt could be made easier to see which emails have been blocked and which have been released. Some times, I have to click in the mail Information to conform the status of the mail. Maybe colour coding could be used.
Vendor Response
Thanks Philip , great to hear you are happy with how things are going . As a longstanding client we take your feedback very seriously as it helps us insure we continually improve. Our new platform which will be along very shortly will give you lots of new options and informative features that will help you when looking for information pertaining to emails , quarantined etc . We will be in touch in the next few weeks to bring you up to speed. Thanks Again.
Replied March 2019
John
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Excellent Product - Excellent Support
Excellent in every way
PROSEasy to useEasy to setupGreat Product SupportGreat Account Management
CONSNope - like it all - excellent products!!
Robert
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Topsec
It is the ease of use. You work away without any inconvenience and the software does its job in the background
CONSNot a downside to the email security service.
Vendor Response
Hi Robert, Thank you for leaving the recent review, it means a lot to all the staff here at Topsec and we are delighted to see and hear all is going well with the service and the support we offer. Should you need anything , as ever just drop me a line. Regards, Ger
Replied May 2019
Erika
Entertainment, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Ruboust and reliable
The support teem is always helpful. They helped a lot when we did the maintenance on our system.
PROSIt is Easy to use and the support is great.
CONSWebsite looks a bit dated, slow to load.
Vendor Response
Thank You Erika, Good to hear all is well with the system and the support our guys/girls are offering is being recognized by our clients. We always note our clients feedback so you'll be glad to know a brand new customer portal is part of our new platform coming in July. Talk soon, Ger
Replied April 2019