All Mailgun Reviews
1-25 of 103 Reviews
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Albert
Non-Profit Organization Management, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed February 2024
mailgun Review: Accurate and reliable email platform
Lucas
Verified reviewer
Information Technology and Services, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
Bare-bones but super reliable and easy to use.
I use several different email service providers, each for a different reason. I use Mailgun almost exclusively for inbound mail processing. The inbound processing also offers a preliminary spam filter so that at least most of the spam isn't sent further down my process chain. It's super easy to set up inbound routes using specific strings or wildcard matches that will accept mail and forward to multiple different recipients. These recipients can be either proper email addresses or webhook endpoints. I often use the address forwarders in combination with the SMTP outbound service to build a system where Gmail users can use their free gmail.com account to receive and send emails from their small business domain without having to sign up for and configure a proper G Suite account. I use the webhook forwarders in combination with Zapier and Integromat to receive any emails that need to be processed and automatically acted on. Mailgun normalizes all the different types of email and attachment encodings and packages the message data into an easy-to-parse JSON package that makes it super easy for me to grab what I need and reliably act on the normalized data.
PROSInbound mail processing with spam filter Free tier offers great sending limit SMTP and API integration for outbound messaging
CONSThis product doesn't offer any sort of backend mail building or sending functionality. It's only an engine for sending messages. This means you'll have to build your messages somewhere else and integrate them into your sending code.
Reason for choosing Mailgun
The pricing structure for Mailgun was a much better fit for my specific needs of inbound mail processing. Mandrill provides inbound mail as part of a much larger and more complete service offering that was not necessary for my use case. I simply wanted a service that would accept, process, and forward messages without all the other tools built into Mandrill.
Chandan
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Helps you land into prospect's inbox
Mailgun is a comprehensive email marketing service that provides businesses with the tools they need to create effective email campaigns and ensure deliverability. Its advanced features make it a popular choice for businesses of all sizes looking to improve their email marketing efforts.
PROSThe DMARC record validation and domain verification process is so smooth and generous that it increases your chance of landing in your prospect's inbox by almost 100%.
CONSThe pricing is higher than any other competitor products.
Reason for choosing Mailgun
Higher rate of mail deliverability to the inbox
Reasons for switching to Mailgun
to try out new features and increase the deliverability.
Anonymous
1 employee
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
Waste of time and money
I've worked for quite some time with Apollo where they referred me to use a mailing service such as Mailgun to expand my email sending cap to over 200 emails/day. So I did. I created the account on Mailgun, ran a couple of tests, got familiarized with the API, and developed a standard operating process around it, took me 1 week.Everything went well in the testing phase.After sending my first batch of emails LIVE (oh the timing) I got my account temporarily disabled. I get to fill in a completely irrelevant form that was supposed to confirm the "legitimacy" of my business. My business is 100% legit. I got my account permanently suspended, because why not, and who cares? It is not illegal in any country to send cold emails. I haven't received any explanation, there was no warning before starting to use the app. Waste of time and money.
PROSYes, there are not too many things left to like at the end of the day.
CONSTakes a lot of time to set up and requires a serious time investment compared to its competitors.Docs are messy and outdated/inaccurate.Extorsion tactics.They disable your account for no reason.There is no support.
Reason for choosing Mailgun
Obviously my mistake.
Samuel
Verified reviewer
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Developer friendly transactional email service
We are solving transactional email needs for a startup I work as a CTO, does a great job there despite pricing not being flexible enough.
PROSMailgun is a service that was created by developers for developers. Their top-tier documentation and code is self-explanatory and should present no issues to integrate in just a few minutes. The service itself is reliable and has the latest bleeding edge features. Their customer support is very effective and can get issues solved promptly.
CONSMailgun's pricing has only gotten pricier and pricier with time. They are not even able to provide discounts that are not in their scheme and it is up to you to simply accept that when there are many competitors on this market. The service itself is very robust but this inconvenient made me think about other options after some above-base level features were needed.
Reason for choosing Mailgun
Documentation looked robust and easy to work with.
Paul
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Excellent, powerful service
Different SMTP users (not able to log in - if someone was to compromise a system and get the SMTP user details)
CONSSMTP user passwords are auto generated, which in 9 out of 10 cases is fine, however some routers don’t allow an SMTP user password this long.
Reasons for switching to Mailgun
More features - however, we still use SMTP2GO due to password length issues.
Cristian
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
Simplify your email sending
We use mailgun for all of our transactional email. We manage, from a single account, a lot of our domains. We always have detailed insight into what is happening with our email deliveries. When things go wrong, there is enough information to find the cause.
PROSEase of setup. Transparent pricing. Free tier goes up until a really high scale. Can use it via API or smtp, whatever you need.
CONSSupport is a little slow for non paying plans, but that is expected. There are no alarms in place for when something starts going wrong unexpectedly.
Reasons for switching to Mailgun
Mandrill changed policies, and at the time the cost/benefit ratio of staying there was not good.
Chetan
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Best In Class Email Software
It was a nice experience with the Mailgun so far.
PROSMailgun is the one of the best email software, from validation to deliverability, parsing to SMTP, and much more. It's the great tool with all in one email solution.
CONSI believe it's the complete solutions and having all sorts of features and functionalities.
Reason for choosing Mailgun
I choose Mailgun because it's the best tool in Email industry, will all sorts of access to rich features, which others tools don't have.
Reasons for switching to Mailgun
Mailgun is the all in one solution, so we can do all the work all at one place, and no need to use different tools.
Sushant
Verified reviewer
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
Consider Mailgun if you want to increase your email delivery rates
Overall it's a great tool to start with if you are a startup doing an initial setup for transactional emails. Just keep an eye on pricing as you scale as we migrated to AWS SES once we started hitting like 50k emails per month because it was cheaper than Mailgun.
PROSThe integration is smooth, and it's very easy to get started. I felt Mailgun has the best success rates. It keeps giving good suggestions with reporting dashboard to improve the delivery rates.
CONSThey had changed the pricing plans and removed the free plan, so if you are starting, it's not free anymore. It just has a free trial of 90 days and after that, you need to upgrade the plan. Customer support can be improved as well. I had one issue with my account that got sorted out in about two weeks.
Norbu
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2023
One of the best available email API service
Good and the best among the tried ones yet
PROSEasy integration, and well-defined logs which helps always for better tracking when some issues arise
CONSThe regular change in the interface and the toughness to find options with new ones
Reason for choosing Mailgun
The robust design of the API and higher support for transactional traffic
Reasons for switching to Mailgun
Technical and traffic limitations
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
Very user friendly and highly recommended
The process from the very start was very straightforward and allowed myself and fellow marketing and development team members to grasp the intricacies and entire tool set within the platform.
PROSThe ability to connect to our internal platform to send transactional email and monitor activity are features that really stand out and directly address our needs in terms of email deliverability, activity tracking and technical solutions.
CONSThe ability to migrate from the legacy to the newest version of the platform has not been the simplest process. While the workarounds have suited our needs just fine, it hasn't been the simplest process to migrate over from the legacy version.
Efezino
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
Easy Integration and Value for your money
Mailgun is a powerful and effective email service that can help businesses and organizations streamline their email communications. Some of the benefits of using Mailgun include:Ease of use: Mailgun is relatively easy to set up and use, even for individuals or organizations that are not familiar with email services. The intuitive user interface and comprehensive documentation make it simple to get started with Mailgun.Scalability: Mailgun is designed to handle high volumes of email traffic, making it a good choice for organizations that need to send a large number of emails on a regular basis. The service can easily be scaled up or down to meet changing needs.Features: Mailgun offers a range of advanced features, including tracking and analytics, email validation, and integration with other tools and services. These features can help organizations optimize their email communications and improve their overall effectiveness.
PROSMailgun allows users to send and receive email from a variety of different platforms and applications, making it a versatile and flexible solution. This can be particularly useful for organizations that use a mix of different systems and tools
CONSWhile Mailgun is a solid email service, there are some potential drawbacks to consider. For example, the cost of the service can be a barrier for some organizations, and the advanced features may not be necessary for all users.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Fast, Reliable and Affordable Email Provider
We use Mailgun for almost 80% of our email system, we stopped providing email directly from our servers due to DDOS and mailgun really helped us out!
PROSThe best would be their free tier, they recently changed their free tier but you still get free 1k+ emails per month. This is thier "pay as you use" tier. Very usefull if you're still new as you get all the features of a paid service. Very cheap even when you exceed the free emails.
CONSI wish they have a lower tiered plan like $5 or $10 a month for low traffic sites. As a developer not all sites needs 10k emails a month.
Reason for choosing Mailgun
Faster response to support inquiries.
Reasons for switching to Mailgun
DDOS
Adrian
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Mailgun is awesome
Easy to deploy, they even have an iOS SDK. I use it to deliver automated emails for my app (welcome emails, password reset, announcements, etc).
CONSThere are currently no cons for me with this software.
Reason for choosing Mailgun
Easy to deploy and very cheap for start-ups.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2021
Unacceptable
Unreliable. The one thing that an email services cannot be.
PROSNot worth my time to post any pros with their software. Same functionality as competitors.
CONSOur email has been down this whole morning. No explanation or response from Mailgun. After many unsuccessful attempts to log in to our Mailgun account, we got a popup saying "We are migrating some systems" -- no warning of this in beforehand either. Email is a very critical part of our business. We assumed Mailgun would be a reliable partner — apparently not. Please stay away from Mailgun. I can’t recommend this to anyone having a serious business. There are more reliable and cheaper alternatives out there.
Gonzalo
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2019
Finally, emails reaching their destination.
Overall great value for the free tier, 10.000 emails for free plus great deliverability and integration, great for Wordpress users.
PROSWhen developing a custom PHP app or using Wordpress you often face the issue of your notifications and customer emails getting stuck or not passing the mails filters. This is a big issue, when for example you are sending out important information like an order confirmation or a ticket for your event and your users are not getting your emails or they are arriving into their SPAM folder. Mailgun has proved superb on improving email deliverability and their logs are super helpful as well, you can track what went wrong if anything. Their interface is easy to use and to the point. Moreover, their free tier gives you 10.000 emails for use, for free. Something great for companies doing product research, I found their API easy to use and easy to integrate with my projects, Wordpress being the easiest: a plugin + an API key/secret. Regarding Wordpress I found Mailgun the best amongst options tried for email deliverability.
CONSCost of the paid tiers is pricey if you compare with the alternatives. Everything in Mailgun goes through their API, so if you need a Full UI alongside the API this might not be the best choice.
Jessica
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2023
Exceptional email software. You must try!
The ability to connect to our internal system to send transactional emails and monitor activity are genuinely exceptional features that fully meet our criteria for email delivery, activity tracking, and technological solutions.
CONSI have many complaints that come from not understanding the technical aspects of the software, which are too difficult for me to comprehend. I am unable to give a thorough opinion on the advantages and disadvantages of using the software or its user interface.
Christopher
Verified reviewer
Photography, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Most reliable yet
We've used a lot of solutions, we're a mid-sized business and don't send enough for our own IP, however, every other provider has not had great delivery due to that. Mailgun has been the first shared-IP provider to give us unbeatable performance.
CONSNot being able to schedule emails more than 3-days in advance is a little bit of a downer, however, workarounds are simple.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Reliable
I'm using mailgun for transnational emails and I'm very happy I never encountered any problem, the interface is very good and simple, I like the fact we can setup multiple domains in the same account. All in all it's the best!
CONSMailgun didn't notify me when my account was suspended for a verification and in that time I lost many emails that may have resulted in contracts if they were delivered! You need to check you account regularly to make sure everything is OK!
Héctor
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2018
Need email notification support? This is the one
Is easy to use, has great support and customer care is THE option for email notifications in your App/WebApp.
PROSEasy to use! Supports integration with a lot of languages including PHP and Rails, we were able to use it in no time, They provide you with free mails monthly for when your startup is starting and is blazing fast, much better than connecting the app to a conventional email.
CONSNothing at all, hoping they can implement PWA notifications soon.
Ted
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Cheap and reliable emailing service
It helps our bisness with providing our core services.
PROSIt is cheap and reliable. There is no downtime.
CONSIf logs can be searchable by email content that would be great
Ivan
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
One of the best email marketing solutions price wise
We send email marketing to our user base through Mailgun, monitor results, and save money when compared to other solutions that are more manual..
PROSWe use Mailgun to send to large email marketing lists because it's more affordable than many alternatives. The UX is pretty solid and the reporting tools are nice.
CONSSometimes there are things in the report that don't make sense like an open rate dropping considerably one day and then back to normal. We can't really tell what caused that. Also the open rate is lower than other tools that are not marketing based. So perhaps they're tagged as marketing server. Not sure there's any way around that and they take email server health seriously
Dimitri
Verified reviewer
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed June 2023
Paid for a service, denied because suspicion of fraud
Wanting to send only notification emails to our users through Mailgun, our very bad experience with the support team killed any interest for the product.
PROSMailgun was easy to set up, straight from Heroku. It worked well for some time.
CONSDespite a paid plan and all the proofs the Mailgun staff could need, they restricted heavily our ability to send mails to our users through SMTP.
Scott
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2018
Decent Transactional Email Service with Great Dashboard and Logs
Easy to set up; attractive log and web dashboard UI that makes it easy to track and identify bounces and errors
CONSCost isn't as attractive as some other similar alternatives (i.e. SparkPost); customer support is sometimes hit and miss on the level of helpfulness/knowledgeably they provide
Rahul
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2023
Quality review of Mailgun
- good option to create multiple Email alias- great Apt options to manage with Other App integration
CONS- Bit of struggle with UI but time to time will be used to with it.