I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.

There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.

Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage. The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.

The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.

The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs. It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.

1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports

1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided

We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

A huge waste of my time and resources! went through all this ridiculous training (4-6 weeks of module after module and calls etc) on the system only for most of it to not even work or be used. We're cancelling the product and now having to look for a new payroll system because they've ruined keypay since they took ownership too.

I liked the idea that our onboarding could be hosted in one place and seemlessly integrated with our payroll platform.

I hate that it reverts to obsolete settings and constantly messes with the payroll integration. We've actually had to turn it off. The help desk is worse than useless. their 2fa is buggy and you can't get hold of anyone when you need to. Employees don't like to be told that their pay can't be processed because we've lost access to the program and no one will either restore it or call us back.

Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.

Easy to use. Engaging for our employees. Integrated Australia HR advice.

Support queries take a long time to get a response.

The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.

A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.

You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.

Versatility - you can use it for data storage, compliance, values base rewards, tender bidding, etc Useful across many internal functions of a business.

would like more customisation areas - however, I am aware this is available more so at higher levels and may change over time in the development of the software.

Overall we didn't really need to spend the money and purchase the product, but now we have its good that we can keep everything together and the fact its linked to automatically update polices etc is great

Employment Hero is easy to use, keeps everything in one place - updates policies automatically - plus there is the added bonus of all the benefits

I don't like how Employment Hero doesn't communicate back and forth with Xero, its only one way and is frustrating as it doesn't always work when staff update EH files

Zero star experience so far with HR and LMS implementation. Started much later than we clearly said that we needed. Was auto enrolled into hours of webinars with two days notice with no regards for our full calendar and business travel commitments. Am currently considering dropping down to the minimum number of employees to see out my contract and then putting my team in another software solution - and that includes LMS and Payroll. We expected a lot more from conversations on the sales calls. Hasn't lived up to promises in Payroll either. Xero has better payroll system with more functionality and better value. There are much better value LMS systems out there as well. (TalentLMS)

Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.

The setup process has been a disappointing experience.

The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.

I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!

Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

Despite making repeated attempts to address the ongoing issue through email since October, unfortunately, a resolution has not been reached. It's worth noting that, during this period, the company continued to accept our payments despite our non utilisation of their platform even though EH had previously confirmed that they would discontinue these charges. While we have sought reimbursement for the funds, our requests have gone unanswered, adding to the frustration. A more responsive approach and transparent communication would greatly enhance our overall experience and confidence in the company's services.

Absolutely nothing! They promised us a service so we could sign the contract and we later found they actually don't have that service in place. Over 6 months we have been paying for a service that we cannot use!

The worst customer service I have experienced in my professional career. A service that was over promised and under-delivered. The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a sale. We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying to figure this all out.

As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Stable platform, it works and is simple for staff to comply with

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

The onboarding team were amazing! Very easy to get along and use the software.

Integration with payroll. API capability. Ability to brand the portal to our own branding. Electronic paperless processes. One stop shop for HR management.

Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero.

Mixed. The role out of SWAG was difficult as employees got confused between HR and payroll. Also payroll did not set up our employees in SWAG properly.

Keeping compliance documents in one place with reminders when they are due

Employment Hero doesn't sync with payroll

Good functions and an easy to use platform don't compensate for lack of support or customer service.

Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

Amazing support and the developments just keep coming.

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

I think the email notification settings need improvement

Payroll management system and the ability to see all the labour cost at one glace in the dashboard. Love that feature.

Not able to copy and paste an employee's shift to he next day is something that bothers me a lot. Maybe I haven't found this option in the interface yet but having to search hard for something so small is not a great experience.

Employment hero has reduced the time and effort of onboarding by about 75% Employment hero has reduced payroll administration by about 75% Employment hero means our staff induction is documented Employment hero means our staff qualifications and training are documented and tracked.

Allows us to track staff qualifications and licenses and make sure they never expire The inbuilt employment documents and templates are up to date and compliant with legislation which provides peace of mind Clean user interface and dashboard that is highly intuitive Fast and works well

The app doesn't have all of the features yet.

Onboarding our employees is a simple and easy process. All HR records are kept in one place and we are able to keep paper files to a minimum.

Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types

The overall experience with Employment Hero was incredibly disappointing. Overly complicated. Lacking proper support and a waste of money. We ended up cancelling our agreement with Employment Hero (another disgusting experience thanks to their terrible copy and paste customer service) and going to a new provider ADP who delivered us a wonderful service and who continue to improve and upgrade their platform.

We were really looking forward to getting employment hero up and running for our business. We were sold a story of "easy to use" and paid additional for "supported implementation".

The entire process was poorly managed by the employment hero team. The additional fee we paid for a managed implementation was entirely wasted as we were told time after time "no you have to do that yourself" additionally we were told we would not be charged whilst we were not active on the platform and there was "no rush" to complete the implementation process only to discover that we had been charged for 6 months worth of use when we were still in the set up phase and not using the platform at all.

Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.