Great product: good collaborative efforts, some room for growth.

I am still learning so there are many buttons I don't know what they do and so many places to find your communications. I get a little confused.

The tagging function between colleagues is very convenient. Overall, the interface is also very pleasant and easy to use.

Very user friendly and so helpful when you are managing a high volume of emails in a day.

On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.

It's very intuitive to talk with the team and get back to customers/prospects with an answer. A win win and great investment for company that works digitally.

I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer.

The modern UI and feature set are both great and this software is extremely helpful in executing our day to day communications through all of our customer-facing channels.

Shared inbox is  very useful to assign specific conversations or issues to the correct person to action. Templates and tags are also great to save time.

Seems like a decent platform but they ask too much trust in their pricing model, don't recommend.

I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing.

HOWEVER, the use of @ symbol is different than the other communication software we use (Slack). Can be confusing when using the two.

Front allows us to automate a lot of our communication and integrates seamlessly with our workflow systems. It has kept my team organized and efficient.

I use it to reply tickets for customers every day. It's a solid helpdesk and on par with the best helpdesk out there.

In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time.

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

This has been a terrible onbaording process, terrible. Zero support, everything is by email and comitments made were not follwoed through.

Terribel support and onboarding proces. The handoff from sales to cusotmer supprot has bene horrible.

In addition, it does have trouble loading every once in a while, and requires a hard reset.

Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

It could integrate with 3rd party data utilizing JSON or XML which makes it extremely versatile.

It is a great way to reach citizens that do not utilize social media/website. I have had outstanding service with the FWI team since I started in this position in our organization.

It is flexible and powerful and constantly being improved.

I felt that it was easy to configure and the price of training was good too. I like that they allow you to do online training.

The ease of use and ability to  customize the service how I need it.

Overall I think Four Winds is the best choice of software for my companies needs. I would not suggest Four Winds to a small company as it is a steep price to get started.

Powerful in Wayfinding and integration with database. Complete online documentation from wiki.fourwindsinteractive.com (manual and video tutorial).

There is a lot of flexibility, fantastic resources and free templates. Customer service reps are always very sharp and have been able to resolve any issue i've encountered.

This may be ignorance on my part, but the limits of available fonts and graphical options when working within Live Data and Wayfinding can be cumbersome to work around.

No matter what the project required, I was able to get it done with FWi. They have some of the best features available for data integration, content playback, performance, and network management.

It is a little difficult to fully grasp all the controls from the administrative side.

I Like that I can reach the tech support at anytime and get a quick response. We are a hotel so things happen at super early hours or super late hours of the day.

The ease of use and reliability makes Four Winds easy to use. Their customer service and tech support has been outstanding.

It is a great place to build a sandbox and test different themes. It is fully configurable and can be fine tuned to address any eventuality.

Many past problems I have run into including documentation, etc are being actively addressed by the company with enhancements coming to the customer portal.

Scheduling - not being able to batch delete outdated interrupts and recurrences.

The piece that is missing, is a faster way to deploy the same graphic to multiple signs.

Everyone has been proactive, helpful and understanding. I find the webinars and KB articles immensely helpful.

Great Product and Exceptional Customer Support.

The strongest aspect of FWI signage software is the ability to integrate with so many sources of data, including RSS, XML, SQL, and JSON.

My version relies on IE for HTML which has caused several problems. I understand the updated version has the option of chromium though.

Ease of use, and flexibility. Being cloud based also provides the ability to make changes quickly and on the fly as needed.

I like the freedom to add images, power point slices and be able to free type. For me I like to personalize my groups so I can always type a personalize message to my groups.

US Dollar

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Signature Management

Quality Management

Surveys & Feedback

Meeting Management

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

Text Analysis

Performance Management

Customizable Reports

Activity Tracking

Shared Inboxes

Customer Segmentation

SMS Messaging

Video Chat

Employee Directory

Customer Service Analytics

Workflow Configuration

Real Time Editing

Order Management

Single Sign On

Calendar/Reminder System

Rules-Based Workflow

Knowledge Management

Communication Management

Brainstorming

Customer Database

Call Recording

Calendar Management

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Shipping Management

Batch Communications

Template Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Email Templates

Self Service Portal

Email Distribution

Contact Management

Audit Trail

Version Control

Notes Management

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

On-Demand Communications

Transcripts/Chat History

Performance Metrics

Routing

Discussions/Forums

Multi-Channel Communication

Whitelisting/Blacklisting

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Employee Database

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Network Monitoring

Data Visualization

Reminders

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Chat/Messaging

Customizable Templates

Calendar Sync

Business Process Automation

Team Management

Customer Management

Response Management

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Event Calendar

Macros/Templated Responses

Team Chat

Dashboard

Spam Blocker

Alerts/Escalation

Customer Engagement

Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

11-50

51-200

201-500

501-1000

1000+

Front

In Person

Live Online

Webinars

Documentation

Videos

FWI provides a cloud-based, enterprise-grade content management solution for digital signage. This platform is ideal for large organizations with simple or complex content scheduling and publishing needs and multiple digital signage application types across multiple locations.  Key features include multiple screen display, media library, application authoring, and remote device management. 


The FWI platform solution lets administrators create role-based workflows for users and manage localized data across various endpoint devices. Content contributors use the intuitive platform to update and deploy predefined templates, democratizing the content contribution process. Further, it helps customers monitor content status and implement updates in real-time. 


The FWI platform integrates with third-party applications such as Salesforce, Microsoft Exchange, SQL Server, Office 365, Twitter, LinkedIn, Google Calendar, Instagram, SAP Netweaver, Oracle, Opera, Epicore, and more. Pricing is available on request and support is provided via phone and email. 



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