All Ncontracts Reviews
1-25 of 146 Reviews
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Burke
Verified reviewer
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Terrific software with an even better support team behind it!
The highlight of using OnSemble has been the team at Passageways. [SENSITIVE CONTENT HIDDEN] was an absolutely invaluable resource and helped solve virtually every one of our business needs and "wins" we wanted for launch. She was full of ideas for solving problems and made herself very available for assistance. On the support side, [SENSITIVE CONTENT HIDDEN] has also proved to be a massive help and great resource. Always willing to help and fixed our tickets in a very quick timeframe. The people and team alone make OnSemble a great choice!
PROSThis product is very easy to get set up, using a mixture of basic HTML and drop-n-drag elements to build pages in minutes. It's definitely feasible to build out a department in minutes and hours, through a pretty user friendly interface. You also don't have to sacrifice a lot of control for the ease of use, as you can easily code in what's needed, or can adjust templates on the fly. It allows a ton of customization as well, which gives your team a lot of options for set up and functionality. There's also a lot of features included in the price, which really raises the value when comparting to similar options.
CONSOur issues mostly have been with some of the specific modules called "islands". Some are more robust than others, and we were not able to replicate everything that we wanted given some restraints of the islands. They also prove to be difficult to work with in a few cases. Calendars, for example, offers some nice features but has some quirks that has prevented us from utilizing it for the whole organization. That being said, these islands get updated and changed over time, so some of our issues could get fixed.
Kathy
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Fostering team info and collaboration
OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it!
PROSWe were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.
CONSOne of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.
Reason for choosing Ncontracts
We chose OnSemble because they have expertise in working with financial institutions.
Reasons for switching to Ncontracts
The product was being sunset.
Vendor Response
Thank you for taking the time to review OnSemble! I am so glad that you were able to really make it your own, and it's great to see that you made it a central hub for everyone. If you ever need anything, your Customer Success Manager is always there too.
Replied September 2019
Lauren
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
Middle of the line software
Overall, we have had issues with the support from OnSemble. It started with the initial launch and even the follow up now doesn't happen. We will be notified that our contacts are looking in to items and we won't hear back from them. It's a constant follow up on our end.
PROSThe look and concept is good and more modern.
CONSThe set up and use is cumbersome and many different locations need to be updated in order to change user access. (Not as user friendly on the administrative side.)
Vendor Response
Thank you for taking the time to review OnSemble! We definitely appreciate the feedback and are continuing to work towards making things easier for you. I will 100% bring this up to our Support team as well to get you taken care of.
Replied December 2019
Audra
Banking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
OnSemble, Our Most Reliable Team Member
With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out.
PROSThe document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.
CONSMost of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.
Reason for choosing Ncontracts
OnSemble was the total package we were searching for, at the right price. We were able to stick with a state local company, who provided the services we were seeking for document retention streamlining.
Ryan
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Ncontracts Software Application Suite
Enterprise risk management including audit management, business continuity planning, cybersecurity assessments, risk assessments and vendor management.
PROSEase of use and integration points between the various software applications.
CONSLack of custom report writing options available to the administrator.
Reason for choosing Ncontracts
Ease of use and great reference experiences.
Reasons for switching to Ncontracts
Poor implementation, support and training options. The software was a BEAR to use compared to Ncontracts.
Kristen
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Look No Further - OnSemble is the Intranet Software to Pick!
Overall, I absolutely love OnSemble! The software itself is pretty amazing. The ease of use and vast amount of modules offered made this a no-brainer decision for us. The people that work at Passageways are some of the nicest, most supporting people I have ever dealt with. They have made the whole process (setup, implementation, maintenance, etc) the best experience. You can't really ask for more when working with a third-party vendor!
PROS1) Easy to learn how to create/build 2) Amazing Support Team - every person/department I've dealt with has been ridiculously helpful 3) Minimal training time - OnSemble is very easy for staff to adapt to. 4) The built-in modules are amazing and help with pretty much any need we've had with our Intranet. 5) Did I mention the people? Because I really enjoy working with everyone at Passageways!
CONSThe only thing I don't like about this software is the responsive web design. When moving between different screen sizes - some islands on the page overlap.
Reason for choosing Ncontracts
OnSemble was the better pick for us for a few reasons, the biggest one being ease of use. Whether you are a design expert or someone brand new to the game - the software is extremely easy to learn and build.
Sean
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Loving our new intranet
The modules and islands. Not only can you choose your site's functionality, but the options on a single content page allowed us to reconfigure our navigation and provide more useful content per page.
CONSNot much of anything bad to say. The platform works smoothly, is a huge improvement over our previous platform, and the support is spectacular.
Reason for choosing Ncontracts
Functionality, modular building blocks, simple interface
Reasons for switching to Ncontracts
CSI platform had limited functionality, plus their search feature vendor went out of business so we lost a major functionality for nearly a year.
Rebecca
Management Consulting, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
OnSemble Customer Service is fantastic
The customer service has always been amazing. The Team is always there to reply and help as quickly as possible. [SENSITIVE CONTENT HIDDEN] in particular is an all-star who goes above and beyond what it takes to get stuff done. We're really appreciated having her work on our file.
PROSI like that you are able to restrict access to different parts of your Portal. This is a wonderful customization feature that allows us to connect with users in different ways.
CONSThe back-end can be restrictive when trying to design pages. I also wish that it was easier to move documents around from folder to folder and that the folder icons were larger.
Reason for choosing Ncontracts
We needed a platform that wasn't only for Boards, but was also good for building customized Intranets.
Floyd
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
An Onsemble Ambassador
The overall experience has been amazing as indicated above. But the lion share of my praise goes to the Implementation Manager. Without her I highly doubt that our Portal would have launched or without a doubt significantly delayed. Her knowledge base of the Onsemble platform and her attention to detail is astounding. As much as I get praised for creating an immersive Intranet, I know it's partly due to her support. She's an asset to the Passageways Organization...and to our team. The support team is nothing like I have ever experienced. Their response time and follow through is indeed a standard for the industry of IT support, this deserves 100% not 99% satisfaction.
PROSWow!... I can spend literally hours writing about my extreme satisfaction with the team and the software. It has allowed our organization to experience another level of engagement with our staff. The ease of use and the “drag and drop” design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!
CONSA missing mobile platform and the non responsiveness to different screens for the desktops version.
Vendor Response
Thank so much for taking the time to review OnSemble! I'm thrilled to hear that there are no issues. As for responsiveness and mobile, we are actively working on that. If you need anything in the meantime, let us know.
Replied September 2019
Tanja
Verified reviewer
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Can be both functional and beautiful, with assistance.
[SENSITIVE CONTENT HIDDEN] really saved us through implementation. There's so much to learn with the portal and she holds all of that knowledge in her head and was gracious enough to share it with us through countless meetings.
PROSI love the abundance of modules that we can use that streamlines processes. We've implemented help desks throughout many departments in our organization which has helped speed up requests and allow the ability to track tickets. And, when it doubt, it's nice to have the PTE island to be able to customize how we wish.
CONSOur organization cares a lot about things looking nice - and unfortunately, the drag & drop functionality doesn't inherently look 'pretty' without a bit of work. We had to do a few workarounds to get the site to be responsive and oftentimes need to pop into the HTML code, which many average users aren't familiar with. Also, the calendar doesn't work well for signing up for events like volunteer opportunities and is extremely difficult to report on. I've already submitted a feature enhancement request for this.
Reason for choosing Ncontracts
The product was presented to us as very easy to use. We also plan to utilize permissions extensively in phase two.
Reasons for switching to Ncontracts
We were on an old version of InfoShare that was being phased out and were looking for other solutions.
Vendor Response
Thank you for taking the time to review OnSemble! I know there can definitely be a large learning curve with the software, but I'm glad you are reaching out and that you are enjoying your portal. Please continue to submit those feature requests.
Replied December 2019
Kara
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
User Friendly and Great Support
The support has been wonderful. My CSM is very personable and interested in how we use the platform
PROSThe ease of use of the software is great as I do not have a background in web development. I am able to share my knowledge and train other "power users" very easily. Overall this platform is user friendly. The software has numerous add-on applications and has integration capabilities which is very helpful.
CONSWays to share streaming media can be tricky. We often have to use outside services to host streaming media and then come up with creative ways to present it on our portal. Otherwise hosting it directly on the platform's server can cause long loading times or strain on the systems performance. Our end users often request changes to the native document search on the platform. There can always be improvements in that aspect.
Jamie
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
You get More than what you pay for with Ncontracts.
Great vendor to work with. Has helped with more than we could have expected. Always willing to answer questions about the software or make necessary enhancements. We started using just Nvendor about 10 years ago and has now turned into pretty much the whole suite of products. We also used QuestSoft for Fair Lending, CRA, and HMDA, which was recently acquired by Ncontracts. That vendor was also great to work with. But the future abilities that they have in the works for those products is going to be great.
PROSThe ease of use with the software and ability to integrate with what we currently use. Training is top notch, but it helps that the software is user friendly.
CONSThe only downfall that we are having is the single sign-on. We are still having trouble implementing that piece into our intranet to get the Complaint button to work.
Ryan
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Outstanding Customer Service
We want to use the intranet portal to connect with our employees across San Antonio, provide support and answers to their member service requests, and show how their roles tie into our larger mission as a credit union. OnSemble has allowed us to do that. We have all of our resources and procedures posted in a searchable format. We highlight recognition and team photos to help everyone feel the "team" environment, and offer opportunities to participate in community events. The OnSemble portal has been a key part to delivering on these goals, and the team at OnSemble was incredibly supportive to us making this possible!
PROSWhat I like most is the outstanding customer service behind the software. The people at Passageways go above and beyond to help you and make sure that you're happy. We have been long-time customers and they went out of their way to help us with a re-design of our portal, asking nothing in return. I am new to my role and I had not worked with them before, but they didn't mind my endless amount of questions! They were truly on our side and wanted the project to succeed.
CONSNothing! I can't think of one thing I do not like...
Vendor Response
Thank you for taking the time to review OnSemble! I'm so glad things are going well for you. I will definitely pass along the great feedback to our Customer Success and Support teams as well.
Replied September 2019
Jonathan
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
Always ask for assistance if needed
Overall, Onsemble can deliver what you are looking for. I would not classify them as top tier yet, but if things keep improving then I may change my mind. Tech support is the best system support I have dealt with in my professional career. Their response time is fast and I know anyone that has an issue with the portal appreciates that.
PROSI was thrown into our portal from day 1 and had to learn how to access a lot of it on my own and by attending the annual Passageways conference. It is safe to say, I feel a lot more comfortable now than I did 2 years ago. Something may break, but tech support does an amazing job of reaching out and resolving it for you. If the problem cannot be resolved through email, they have no issue with hopping on a call with you to resolve it.
CONSWe are not on the most updated version right now. However, going forward I feel that the portal could use a more modern look to it. We have run into a couple issues of not being able to do something exactly the same way in Chrome as we can do in Internet Explorer, which is not a huge deal, but can be inconvenient for staff at times.
Reason for choosing Ncontracts
I was not on the implementation team, but I know cost played a big factor in why we selected Passageways.
Ellen
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
OnSemble Review
We've come leaps and bounds in our communications since using OnSemble. Our News Feed and announcement islands have helped consolidate and streamline communications. The search feature and document listings make it easy for staff to find what they are looking for, and the Help Desks have been extremely beneficial.
PROSOur organization loves the set up and functionality. The user set-up, workgroup access, and island options have really helped us to increase our communication between locations and to engage our employees. What I love most is that our portal gives a landing page for our staff to come together, share information, resources, and feel connected.
CONSI think some of the islands and features are still a little clunky and some of the designs look a little out-dated. It would be great of the site was more responsive to different devices, and if there was a mobile option for both iphone and Android. We'd also like to see improvements made for document sorting/display on list islands. It would be great if there were options to organize accordion drop-down menus for files, and if you could choose how uploaded documents would be displayed.
Vendor Response
Thank you for taking the time to review OnSemble! I'm glad to hear that the portal is really helping to build a community at your bank. We definitely appreciate the feedback, and I will pass it along to our Product team.
Replied September 2019
Samantha
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Easy to Use and Super Convenient
OnSemble has made communication between departments and bank wide much more efficient. Before OnSemble, we had to email people directly for flyers, policies, memos, etc., but now it is all located in one location making it easier for all! We are a small community bank so we did not think this was something we needed, but after having we are thrilled and can't wait to see it evolve.
PROSThis software is very easy to use and user friendly. I have no background in building/maintaining an Intranet (nor have I ever used one) before and OnSemble made it so easy to maneuver. There is so much you can do and customize to make your own and if you're experiencing any issues Support is there to save the day!
CONSWhile there is A LOT you can customize and make your own, there are some things that cannot be changed/altered and it can be frustrating. There are definitely ways to work around it though!
Reason for choosing Ncontracts
OnSemble seemed very user friendly and easy to maintain/build while also being cost efficient. These were the two main factors we considered before making a purchase and going through with an Intranet site all together.
Vendor Response
Thank you very much for your review of OnSemble! I'm so glad you are finding it easy to use and a real game-changer for your bank. If you ever have questions or feel like you need additional training, let us know.
Replied September 2019
Angela
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
The people at Passageways, from the CSMs to the tech support staff are AWESOME.
I love that the possibilities nearly endless. How my portal looks and feels is completely up to me. I love that when I have a question, i can always get a quick answer from Tech support, without them making me feel like an idiot or that I am bothering them.
CONSHa! Its the same as the most in some respect. Starting with a completely blank page is so intimidating. I think it wouldve been easier for us during the initial design if we had a few pre-built templates to choose from that we then could've customized. The modules that are configured within the island itself are definitely easier for novices. I would really like better control of permissions. For instance, I would like to have permissions for a particular page rather than the entire workgroup. Possibly even specific islands within specific pages. I would like for more customization that it currently controlled by a CSS to be integrated into the portal so that people without design experience can more easily make those custom changes.
Vendor Response
Thank you for taking the time to review OnSemble! I'm thrilled to hear that the Support and CSM teams are really doing it for you. If you ever feel like you are in need of additional training or for any new team members, let us know!
Replied September 2019
Robert
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Passageways OnSemble Review
1. Overall Quality - We've had the Employee Portal for a very long time. We've seen different versions come and go. 2. Ease of Use - Super easy and friendly web interface. Don't need to be an HTML expert to customize the Portal. 3. Features & Functionality - Has everything we need internally from Employee Directory, procedures, to Helpdesk. 4. Customer Support - Is the best. Always willing to assist whether it be by phone or email. Definitely the best service out there! 5. Value for Money - Very affordable and the ROI is very much worth it
PROS1 stop shop for all of our internal needs
CONSNicer navigation/theme icons. I'm currently customizing our Portal with icons I get from a 3rd party. How about having an icon library where we could choose which navigation icons to use for our layout.
Vendor Response
Thank you for taking the time to review OnSemble! We really appreciate your positive feedback on this software. As for the icons, please connect with your Customer Success Manager, who might have a better idea on what to do for these.
Replied September 2019
Andrew
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Almost everything you need in an intranet
We have most of our company documents centrally located now, and departments are able to manage their own content, rather than channeling all requests through a single point of contact.
PROSThere are several modules that are available for you to make your intranet as simple - or complex - as you need it to be. The portal flexibility is helpful.
CONSSome of the modules may be too simple, or not fully customizable in the ways you expect - but Passageways Support and Consulting are available to help craft solutions that fit your needs.
Reason for choosing Ncontracts
We had experience using Passageways' board portal solution, OnBoard, and were pleased with how it worked compared to our previous board portal solutions - so when the time came to redesign our intranet, we transitioned towards their employee portal.
Cheree
Banking, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Love everything about Ncontracts!
I would recommend Ncontracts to anyone. Nvendor and Ncontracts are very easy to use and can utilized as much or as little as you like and still be extremely effective. We love having all of our vendor information and due diligence in one easy place that all contract administrators have access to. Any vendor updates flow over to our Business Continuity Plan in Ncontinuity, so our BCP always has the most recent vendor contact information. We upload an employee data report monthly, so the BCP is always current with our call lists and crisis teams. During the past year with COVID and wildfires in CA, Ncontinuity has been invaluable.
PROSOur bank has used Ncontracts for over eight years. We absolutely love the executive critical vendor summaries in Nvendor, most especially the SOC Report summaries. We start with those summaries and add our CUEC responses. Auditors and regulators love them!
CONSOur least favorite feature of Ncontinuity is the difficulty of updating our information and then printing the final Business Continuity Plan. It has taken a lot of practice, but we are getting there.
Reason for choosing Ncontracts
We liked the contract review and the vendor due diligence executive summaries.
Reasons for switching to Ncontracts
Ncontracts acquired Scout.
Shane
Human Resources, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Easy to use product, with exceptional customer support!
The OnSemble software and team have been a very large part of my job day in and day out. From the software itself, to each and every OnSemble employee, I couldn't be happier!
PROSThis software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos.
CONSIf I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently!
Vendor Response
Thank you for taking the time to review OnSemble! I am so glad that ease of use is really coming across, and it's great to see that you found our Resources section to help you. If you ever need anything, your Customer Success Manager is always there too.
Replied September 2019
Shaylan
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
OnSemble Review
I have been working with OnSemble for years and overall have a good experience with the system.
PROSI like that there are so many different modules within the system. It's ability to do so many different things on one "website".
CONSAlthough many improvements have been made to the newest version sometimes it does still feel a little clunky. It would be nice if they were able to develop it into a more modern system that allows users (that don't know a whole lot about web design) to be able to create a modern looking site for their institution. Example:Wix.com
Vendor Response
Thank you for taking the time to review OnSemble! I'm glad you are happy with the more recent improvements, and we are working towards others. If you need anything or help creating a page, our team is more than happy to assist.
Replied September 2019
Garrett
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great Staff and very easy to customize
This team isn't just another company. They actually care about you, your team, and your project. Thank you to the OnSemble team!
PROSThis software is very easy to learn, use, and adapt to. You could be very simple with this, and get the job done, or be more advanced and create some amazing work. NOTE: The support team was very responsive to us with any upgrades, issues, or questions.
CONSThere's not a lot you CAN'T do with this software. They are always coming out with upgrades, which is actually going to fix some minuet requests / issues.
Vendor Response
Thank you for taking the time to review OnSemble! I'm happy to see that you are finding new ways to work with the software. If you ever feel like you are in need of additional training or for any new team members, let us know!
Replied September 2019
Brad
Banking, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
OnSemble has been an amazing tool for our bank to unify employees and build a strong culture.
The primary benefits have been culture building and information dissemination. This has cultivated a family atmosphere among employees at all levels of the bank and pushed us forward in accomplishing organizational goals.
PROSWe love that OnSemble allows us to connect every employee across the bank from tellers all the way up to our executives. Employees feel more involved in each others' lives which cultivates a sense of family and increases buy-in across the board for our bank's mission and vision.
CONSWe have no complaints. The customer service has been absolutely fantastic and Passageways is a top notch company. As we move forward, we will definitely continue with them.
Vendor Response
Thank you for taking the time to review OnSemble! I'm glad to hear how it's making you feel connect across your bank. I will definitely pass along those kudos to our Support and Customer Success teams too.
Replied September 2019
Heidi
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great way to get all employees on the same page
I am constantly learning new ways to utilize all of the tools for our company and our employees. Our CSM is very collaborative and gives excellent guidance. The support team is extremely responsive and quick.
PROSThe ability to customize it to our branding, our needs and wants.
CONSIf possible, having some ready-made css or html scripts that could be made available for use would be great.
Vendor Response
Thank you for taking the time to review OnSemble! It's great to hear that the customization is coming across nicely for you. If you ever feel like you are in need of additional training or for any new team members, let us know! I will definitely pass along that compliment to your CSM too.
Replied September 2019