My biggest gripe about Emergency Reporting is that there isn't a section for vehicle information in the reporting section of it.

The ease of use makes this software the best that I have used. I have been in the fire service for 16 years.

Easy to operate and access from anywhere. Data repository is awesome backing up any data put into the library.

The transition was seamless. Support and training were excellent.

We have had zero problems with the actual program.

The best part of this software is the ease of use. Our previous program required a strong understanding of databases.

No Customizable reports. Cost of having a report built is extremely restrictive.

Our overall experience with emergency reporting has been nothing but good. This software is so much better than other reporting software we have tried in the past.

I have attended 2 conferences (highly recommended for the new user) and can tell that each and every employee of ERS is very invested in seeing the end users succeed.

The reports that are included make reporting to the district's board of directors easy and gives them an excellent picture of how we deliver services.

ERS is easy to set-up and use. The ability to use it anywhere there is an internet connection makes it easy for our personnel to access and enter information.

Ease of use, low cost for features included, and impact on operation with the data collected.

Overall we are extremely happy with the product and service we have been provided.

The customer service provided by Emergency Reporting and their entire team is AMAZING, and probably the best that I have ever experienced from a company.

There are many canned reports to meet most needs, but the inability to create custom queries and reports is a drawback.

This is a great product and the customer service is amazing.

Nothing was left out in the design of the system, and the reports that the system generates are required by our state property insurance association, which is an awesome feature.

SOOOOO GLAD I DID!!!  The program is responsive, easy to use, clean looking, modern, I honestly can't say enough good things about it.

Additionally, their responses and updates to my questions have always been prompt and consistent. Thank you ER Support Team.

The basic scheduling and employee management is very user friendly and easy to teach new users. I do like the chat feature, that has always been very helpful to me as well.

Good product and support. Happy that the company's focus on  wanting to improve the product.

The ability of the software to be agnostic in integration is exceptional.

The staff is extremely pleasant, polite and professional to work with; always listening and looking for feedback on ways to better their software program.

Mobile view is confusing and does not include all features of the desktop site.

All scheduling features easy to navigate and view. Simple communication with company schedulers.

The basic scheduling system and employee management is user friendly.

This software in my opinion is top notch, However the truly best part is the customer service.

The customer support team is always available, friendly, and responds quickly to resolve issues.

Our long term goal is to  perform complete integration to allow our supervisors to approve time card and perform all validation in ePro rather than in two systems.

It’s been a great tool for our company for 17 years. We hope to continue to utilize the program for all it has to offer.

It drops at least 2-3 punches a week. Overall, not a great program for the employee, though management seems to love it.

Overall, I have been very pleased with EPro and their customer service to is outstanding to helping me whenever I call. I think that's the best service to have no matter what issues you may be having.

All in one package with easy to use interface, with capabilities to filter data fields.

Limited options for complex PTO policies & only has bi-weekly accruals.

Honestly we have not had any users give negative feedback.

I love being able to see the big picture when scheduling our building usage. It keeps everything organized and everyone on the same page.

Product is easy to use and is accessible. Like the idea that the company is pushing many improvements and is investing in making it even more user friendly.

Scheduling, ease of use, maintains certifications for employees.

The software has also improved our ability to effectively and consistently communicate with our employees through the many useful modules such as messenger, tracker, and continuing education.

Scheduling and employee access from anywhere is great. We utilize it for a true business management solution on the operations side.

However, from the crew member/employee side, it is very frustrating. Every punch in or out needs a note in addition to name and password.

The program has been adequate for our needs. But I would like to see better response to issues and better reporting.

US Dollar

Emergency Reporting is a cloud-based fire department and emergency medical service (EMS) solution that helps businesses manage records, budgets, audit trails and fire incident reports in compliance with national fire incident reporting system (NFIRS) regulations. It enables organizations to issue permits, log pre-incident planning data and upload occupancy-related files on a unified platform.


The application offers a notifications platform, Rover, which allows responders to quickly send availability statuses and receive turn-by-turn navigation details. The vision risk assessment module lets departments analyze risks and generate vulnerability assessment profile scores for all occupancies for specific response areas. Additionally, Emergency Reporting helps stakeholders directly extract data from local dispatch systems.


Emergency Reporting comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Aladtec, Active 911, Netduty, Fire Recovery USA, First Due and more. Pricing is available on request and support is extended via phone and email.



LongDescription

File Management

Incident Response Checklists

Status Tracking

Billable Items Tracking

Fuel Management

Document Storage

Access Controls/Permissions

Activity Tracking

NEMSIS Compliance

Supply Management

Electronic Signature

Attendance Management

Timesheet Management

Patient Database

Calendar Management

Geographic Maps

Shift Management

Scheduling

Data Import/Export

Facility Management

Compliance Management

Fleet Management

Training Management

Event Scheduling

Email Management

Customization

Inspection Management

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Automated Scheduling

Work Order Management

Event Calendar

Alerts/Escalation

Monitoring

Equipment Tracking

Instructor Management

Live Chat

Document Management

Search/Filter

Incident Management

Contact Emergency Reporting for detailed pricing information.

Email/Help Desk

Phone Support

Chat

2-10

11-50

51-200

201-500

Emergency Reporting

In Person

Live Online

Webinars

ePro Scheduler Plus is an employee scheduling solution that helps EMS operators, fire departments, emergency dispatchers and other sectors, streamline operations related to time tracking, online scheduling, certification management and more. The shift scheduling window allows employees to submit weekly and monthly availability, trade shifts and track open shifts on a centralized platform.


ePro Scheduler Plus comes with online time clocks, which allow staff members to use a fingerprint scanner to submit clock in and out timings. Supervisors can report employee tardiness and unauthorized absences, send warnings and take disciplinary actions. Additionally, managers and leaders can generate payroll reports and import the files to external applications for payroll processing.


ePro Scheduler Plus facilitates integration with third-party applications, such as ADP, Quickbooks and PayCheck. Pricing is available on request and support is extended via documentation, phone, email and video tutorials.



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