All Syxsense Reviews
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Kerry
Verified reviewer
Biotechnology, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
A worthy tool in any seurity arsenal
Very satisfied with the product and it has been instrumental in our security program
PROSI like the ability to see statuses at a qucik glance and this product provides that. No time wasted searching. Easy to use. Many, many features and more keep getting added
CONSSome of the more advanced features coulds do with better documentation
Reason for choosing Syxsense
All the features we needed. Strong support. Better value
Reasons for switching to Syxsense
Unable to manage remote systems with our previous solution
Paul
Wholesale, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2020
Additional features and reduced costs.
My over experience with Syxsense Manage has been excellent. When I came into this role there had been a lack of follow up from my MSP on why patches where failing and as a result the estate wasn't patched to a level I was happy with. It only took 3 months with Sxysense Manage to get every machines completely 100% patched, including some key 3rd party applications not just Microsoft and Apple Mac OS patches.
PROSIt has allowed me to have a granularity over my estate patching that I never had when I had a Managed Service Provider patching my estate for me. The remote control function is good in that all a device needs is to have an internet connection for us to be able to fix issues. This has helped us fix VPN issues, remotely. Reporting, the detailed reporting is invaluable to prove the system is doing what I expect and when.
CONSRemote control tools is a little "flakely" over lower bandwidth connections.
Reasons for switching to Syxsense
As a department we got access to more features than our MSP was prepared to give us via Datto. It gave us far better control of our patching and patching black-out windows. The business had been paying an MSP to patch our estate, removing the MSP and taking the patching in house with the help of the Syxsense team was a massive saving to the business.
Won
Biotechnology, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
Syxsense makes sense if you are a small company who needs almost one stop management
The ability to do almost everything one would need in IT administration.
CONSBugs with remote connectivity and control, website issues with site rendering. Lack of ability to transfer more than one file at a time from a target system
Reasons for switching to Syxsense
Ease of use.
Michael
Information Technology and Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great for SMB Remote/Mobile Companies
Our deployment team at Syxsense went smoothly with the team giving us the best practices and setting our environment up.
PROSIt allows for our IT team to easily scan and patch Windows(desktop and server) and MacOS with OS and 3rd party updates. No need to manually upload updates, the full update catalog is done by Syxsense. We have a fully automated system scanning and patching schedule with different groups receiving patches at different calendar days. There are also tools included such as ability to view event logs on a machine, view the serial number of a device, and a big one, upload and remotely deploy software that our org didn't have before. A fair amount of our team of about 150 people are traveling or working remote which made a solution like Microsoft's SCCM or WSUS not practical. In addition, we don't have to have a separate management solution for Apple devices. We have the Syxsense agent on cloud hosted servers in Azure and AWS also. Lastly it is very easy to setup patching groups and windows as well as manually scan and patch if needed.
CONSThe remote screen desktop connection tool could be a little more polished.
Reason for choosing Syxsense
Cost, east of use, support of 3rd party patches, extra features.
Reasons for switching to Syxsense
We were departing from a managed software service company.
Patrick
Hospital & Health Care, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Good Cloud Patch Management
This solution helped us get back on top of patching including 3rd party patches. It solved the problem of patching systems outside out network.
PROSIt is fully cloud based with an agent install. That was a requirement. It can also setup dynamic patching schedules based of when Patch Tuesday comes on the calendar. That was a requirement for us.
CONSThe base solution (without Cortex) is adequate at doing patches and tasks, but it is quite expensive for lacking some basic functions I would expect it to have that are in Cortex. For example: running a task only runs on the systems online in that moment. If the system comes on a minute after the task started, it will not run. With Cortex, the agents check in to the cloud to see if there are any tasks for it and runs it as soon as coming online. This should be part of the base patch management solution.
Reason for choosing Syxsense
Price and features.
Reasons for switching to Syxsense
Needed a solution that can patch from the cloud.
Ajet
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2020
Good system for patching servers
we are using them for almost 2 years and are very satisfied. Are able to patch 1000+ remote servers.
PROSIts easy to setup, cloud based so you don't have to setup and configure any on-prem infrastructure, can patch servers without being connected locally to them i.e over vpn or on same subnet
CONSNot much, it works really well, sometime when they have new features they might break some tasks and support is not fast in fixing them but that does not happen very ofthen
Reason for choosing Syxsense
It was the only product at that time that could patch a remote server without having VPN to it or local network access.
Adam
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Syxsense has made management of remote users a breeze
Our company had a problem with management of users working from home. If they did not connect to VPN there was not a lot we could do to keep the machine patched and secure. Ever since we installed the Syxsense agent on all our machines we can keep them up to date and connect to them with one click from the dashboard.
PROSBeing able to connect to remote machines easily was a big need for us and syxsense makes it very simple for the administrator and the end user. Patching computers automatically and being able to see the inventory of computers is very useful for me.
CONSThe amount of steps you have to go through to create a task I feel could be improved.
Reason for choosing Syxsense
It had all the features we needed in one solution instead of purchasing multiple different products to achieve the same thing.
Reasons for switching to Syxsense
Syxsense had more useful features for our current situation.
Wilfredo
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Mid size company using Patch Manager to manage Desktop/Laptop updating policy
Outlook windows updates were causing issues and since wsus packages these we could not manage the updates with out a tool, since CMS we are not able to verify the update before deploying.
PROSThe ease of use, we have spent less time managing the program and less time assisting with issues since the deployment of CMS/ Patch Manager.
CONSNot sure yet seems to work fine on all aspects and functions
Reason for choosing Syxsense
Easy to use, easy deployment and the customer service/ feed back from their team. Great job.
Reasons for switching to Syxsense
Updates were causing issues to machines, no simple way to manage updates with WSUS.
Derek
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
My review on SyxSense
My overall experience is great. This has become my go to application and is used daily for me. I enjoy the ability to connect to a users machine without approving the connection. This is very handy when troubleshooting with non technical people. Last, I also enjoy that the connection last even when the computer is not signed in. This has been very handy as I can restart a machine, connect to it, and log back in to complete the troubleshooting steps I am doing.
PROSI love the software overall. There are a few things in particular I use the software for: Remote access, Viewing a computer's inventory (Installed applications, computer information, logged in user, disk space, and patches). I love the ease of connecting to a users machine. I love the ease in packaging the software.
CONSThere are a few glitches that need improving with the software. First, the remote access option works well. But, switching between the monitors is not so great. I have found that our users working on a wifi connection do not allow us to swap between monitors. If the user is on a wired connection, it appears to work fine. When we first began using the software, swapping worked great. Then, after the last update, it stopped. Also, I noticed that there was a box added to the recipents computer that shows when we connect and offers a disconnect option in the center of the screen. Users have been disconnecting the session as that was the first time they saw that box and they panicked. I am not sure if this should be removed, but relocating it when the connection is established would be great. It should not pop up in the center of the screen and disturb their work. I liked the version before that came in the taskbar and had to be clicked to open the disconnection box. Also, it did not pop up in the middle of the screen in interrupt their work. If this could be moved, it would be great.
Reason for choosing Syxsense
The features. It allows us to manage and maintain all of our products from one central database. The ability to patch and work on these machines remotely has been increasingly important during the pandemic. Our company has done alot of remote work and this tool has been 100% effective to allow us to maintain our company standard, from home.
Reasons for switching to Syxsense
InTune was not very user friendly and did not offer all of the features SyxSense does.
Paul
Verified reviewer
Wholesale, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
An essential tool for any IT Department
Overall I would recommend this for anyone trying to stay on top of the security element of their network. Its is an essential tool for any IT Department.
PROSThis software allows you, at a glance to see exactly where you are with your patching on each device.
CONSSometimes and rarely you may get sync issues but support have always been on hand to resolve the issue and quickly.
Reason for choosing Syxsense
It was cheap and offered everything we wanted out of a patch management system.
Rick
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Constantly listening and improving
Being able to monitor inventory, processes, patching and queries in real-time have really helped keep our environment secure and up to date. This has been very important as remote working has increased across the board. This is my personal opinion and does not necessarily reflect the opinion of my company.
PROSEach major update seems to improve the UI and simplifies existing processes within the system. I've been using this for over two years and can't be more pleased with how the company listens to it's clients and level of support whenever questions or issues may arise. Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic. This is my personal opinion and does not necessarily reflect the opinion of my company.
CONSOverall, the good far outweigh the bad here. The only issue that pops up now and again is running into duplicate device IDs for end user machines. Support has helped us track down why this happens, and does an amazing job of detailing what causes the issues. However, it seems to come back every so often due to our changing environment. I'd also like to see a right-click option to install applications on a per-machine basis. This is my personal opinion and does not necessarily reflect the opinion of my company.
Reason for choosing Syxsense
Web based, ease of use, intuitive, level of support during the trial from both technical support and the sales team.
Reasons for switching to Syxsense
Anyone that's used SCCM would understand. It required constant attention and was cumbersome.
Dan
Staffing and Recruiting, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Time saver!
It has been a real lifesaver especially since everyone has been working remotely since covid, being able to keep all of client machines up to date has been easy and caused us one less headaches to worry about.
PROSEase of use, We found the interface so easy to navigate and was very intuitive. We were creating patching policies in minutes. Being able to push out software has been great also especially while everyone was working from home.
CONSThink the interface for managing multiple tasks could be improved would love to be able to quickly edit schedules from 1 screen rather than having to go into each task. Also would the start time and end time that are displayed after task is run never appears to be correct. At the moment it appears that you push the patches/scans from the console with the tasks.. I would much rather that the client pulled and pushed these back.. too often a machine might miss the task we run , would be great if when that machine came back online it would auto report back to the console with its patch status. Wouldn't mind some more comms when new patches are released like Microsoft send out. Reporting could be better.
Paul
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
One of our key tools
We use Syxsense to quickly associate and end user with a device, for remote control of devices and of course to maintain patching on all devices
PROSWe really like the user friendly interface. It gives us a quick view of all of our devices and access to them using the remote control element.
CONSThis may be operator error but there seems to be a gap in assessing and deploying patches to machines that need them. For example, if we see that a particular machine needs a patch it would be useful to know which other machines need the same patch. The only way I know to do this is to note the patch # and then look up that patch under Patches and create a job from there. IT would be very helpful to see and do this right from the patch view under the an individual machine. Another wish list item would be regarding asset mgmt. While this gives us some asset mgmt ability it falls short of a complete solution
Shannon
Legal Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Pleasure to deal with
Its a great tool that I use daily and wouldnt be able to do my job without it!
PROSI LOVE this software. In our organisation it is used as an assets DB, Remote control tool and its our patching tool too. As we have offices all over the country its not convenient to go down to the offices every times there is an issue nor is it cost effective for the business, so using CMS is great as we can connect the PCs/ Laptops in seconds to resolve issues and manage machines. The support staff are excellent at resolving any problems quickly and do a thorough job to make sure everything is resolved before closing down the ticket. The training staff are great too! No question is too silly and they are always happy to help with what ever issues / queries we had - IE setting up software deployments and using patch manager. I would highly recommend CMS for small and large business. Other Verismic products are just as high quality as this one.
Nichollas
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Syxsense helped me learn
Being a young professional, I learned with Syxsense how much important a patch update is and how they affect the workstations, most of time helping dealing with issues with previous patches. Moreover, it makes the environment much easier to take care of having so many useful functionalities that help us in a Daily basis.
PROSThe software have a broad range of functionalities that help an IT environment that goes from letting you check a PC information through inventory to updating patches, creating specific tasks like installing a software and having security options to help maintain your environment as safe as possible.
CONSThe pop up window whenever I am creating a task looks weird for having to side scroll to view some information.
Jason
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Syxsense Review
The main reason for jumping to Syxsense over a internal Wsus server was the fact that everything is cloud based and we didn't have to rebuild a Wsus server every year.. also to view a visual overview of the health of our environment without running huge Enterprise software's like SCCM etc.
PROSSome of the key features we love about Syxsense would be the Built in Remote tool, the Site health overview, and the easy to read dashboards.
CONSInterface has its slow days still, the one thing that annoys me the most is the Search field (i get it had to query information but some days it gets to the point where you type 1 letter, wait 10 seconds then type the next letter..)
Reason for choosing Syxsense
the support team was much more helpful and prompt. Cloud Management Suite was also packed with more features that we were lacking in the past so it was a no brainer.
Ètienne
Legal Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Syxsense patch management is instrumental in making telework happen
A couple of years ago, our organization saw a need to move its patch management technology, which was on-prem, to a cloud solution. As we started to transition to a mobile workforce, we quickly realized that we needed to have the same visibility into the laptops as we had into our desktops and servers. We vetted several companies. None offered the capability and simplicity of the Syxsense.
PROSSyxsense is much more than a patch management solution. Syxsense gives us the ability to deploy software and provide remote assistance to our employees no matter where they are in the world. Amid the COVID-19 pandemic, with more and more of our employees being required to work from home, Syxsense has been instrumental in making telework happen for our organization.
CONSHaving a cloud solution is a huge benefit over what we were using, which was on-prem. There's nothing I like least.
Kim
Utilities, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
The way of the future
We have been able to bring in all of our member offices and view their device health through the same console that we use to manage our corporate devices. The ability to setup patch scans and patch deploys based on different offices and different operating systems has helped relieve a lot of stress and worrying for us.
PROSWe were starting to see issues keeping our devices up to date prior to Covid but when Covid hit and we were no longer seeing devices in the office Syxsense was a life saver! It has allowed us to keep eyes on our devices and ensure that they are fully patched against vulnerabilities. The remote control feature has allowed us to get to devices that we can't access via VPN.
CONSThe interface can be a little slow and quirky occasionally and we do run across strange issues with devices from time to time but I have to say the support team has been very helpful in following up quickly to our tickets and working with us to understand and resolve the issues.
Liam
Wholesale, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Patch Management Made Easy
Overall, the product is helping us save time, and be more efficient when it comes to patch management. It also makes sure that our devices are up-to-date and secure against the many new threats that come about.
PROSOne of the main pros of this software is the ability to easily see the status of your devices in one place, to easily pick out devices that need updating. Being able to click on the device and view a fully detailed view of the device and the patches available for it saves so much time for us as in IT department. Another pro is the ability to schedule patch installations to avoid downtime during the day. The report feature is also very useful for auditing and tracing purposes.
CONSI am happy with the product and can't think of an improvement at this time.
Jim
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent customer service
cuts down on the time it takes to resolve problems
PROSThe support you get from Syxsense is unmatched.
CONSdue to it being in the cloud, it tends to sometimes be a bit slow going from task to task and updating properly on screen.
Reason for choosing Syxsense
the excellent price they gave us from regular price and the support they had after you purchase the product was unmatched.
Dustin
Hospital & Health Care, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Still Implementing but so far Impressed
We have a unique environment where we have 11 total sites and fairly slow links to some of our more remote locations. Pushing windows updates across these links was next to impossible. Cloud Management Suite helps us to fix this issue by allowing the system updates to come down over our faster internet connections at these sites instead of trying to push it across our much slower ELAN.
PROSThe ease of deployment was a huge selling point for my organization. We have been able to include the client on our images which wasn't an option with some of the other solutions that we looked at before purchasing Cloud Management Suite. We also really like the fact that we can upload our own custom install packages into the cloud and push them down to our clients at our 10 remote locations.
CONSThe web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again. I think that this is fairly common with web consoles though and is a huge hindrance to our overall workflow.
Reason for choosing Syxsense
Cloud Management Suite offers the best combination of cost point with functionality that we found on the market. Working in healthcare IT you quickly find out that every dollar counts. Cloud Management Suite provided us with the functionality that we have been sorely lacking at a price that our Physicians could live with.
Nick
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
That solution that works perfectly
I love that the software just works and you can set schedules for all patching needs. I have Sxysense setup to be fully automated. A huge pro for this is that Syxsense can patch devices that are connected to Home Wifi when users take devices home.
CONSI have no big cons for dealing with the software.
Wajji
Mining & Metals, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Best and Easy to Manage
Syxsense is a lot easy to use and has all the features that I was looking for for a while. I have been using it for more than a year now and it has been the best product I have ever used when it comes to manage organization devices.
CONSI never disliked anything about this software. Whenever I had questions, I would open up a case with their technical support team and they would reach out right away to help me out with anything.
Sean
Hospital & Health Care, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Patching rescue to Covid-19
I've been able to address Windows patching for staff who no longer come into our network due to Covid-19, as well as software patching capabilities. Remote management has also been helpful as well as basic system review/maintenance in the background without the user's input(CMD/Powershell).
PROSThe software allows us to easily manage the Windows/software patches to our fleet of users forces to work remotely due to Covid-19. the software was easy to deploy and fairly intuitive to use.
CONSSo far I haven't found any drawbacks to the system.
Reason for choosing Syxsense
I needed a solution and Syxsense had the solutions.
Christian
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Excellent all round
From my vendor research, Verismic was the only product that fitted all of our requirements to patch our operating systems as well as 3rd party software all from a solution we don't have to host or look after. I can now remotely deploy patches to my users working from home in Australia, from my desk in the UK - can't get any better than that!
PROSThe product is exactly what we were looking for from a patch management solution. It is flexible, salable and cost effective as well as easy to manage and maintain. When you do come across an issue or have any questions the support and account management teams can't be any more helpful - Generally I see replies to my support cases in a matter of minutes and have never had any issues that are left unresolved. I have monthly calls with our account manager who is always well informed of anything you have raised with them. Full training was provided and the team are willing to complete further training for our growing team.