All FieldServio Reviews
1-25 of 31 Reviews
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Michael
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Makes my life easier
This is a super easy to use product. I like the customization aspect and the widgets in particular, you can build your own work flow. The software works for the user rather than the other way around. Oh yea, and the customer service? AMAZING. They are not just helpful but have a very positive attitude.
CONSI discussed this w/ [SENSITIVE CONTENT] in his onsite visit. It needs a better way to track cycle counts retroactively in spreadsheet exports.
Reasons for switching to FieldServio
Because it was not best for application, their customer service was terrible and the software looked like something from the 90's.
Vendor Response
Hey Michael, Thanks for the review. We're happy to hear that you find FieldServio easy to use and enjoy our customer service. We also appreciate the feedback on cycle counts. This has given over to our development team to improve the product!
Replied October 2022
Carla
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Review
The most beneficial parts of the system are that it is intuitive, provides an all inclusive system to support Ops, Finance, and Management needs to be able to grow the business effectively, and FieldServio's willingness to develop new solutions to make processes faster and more efficient for the business. Also, the support team is incredibly responsive and knowledgeable of the product to be able to figure out solutions quickly and efficiently.
CONSAs with any software there could be more automation, but overall it is a good system to manage work flows, invoicing, purchases, and the financial aspect that goes along with those.
Reasons for switching to FieldServio
The switch was made to combine all data into one system that worked for the Ops and Finance Teams.
Vendor Response
Hey Carla! Thank you for the feedback! We're happy that you're enjoying the end to end functionality of FieldServio. We'll also pass along your feedback to our support team. Thank you also for the feedback on wanting additional automation. We'll let our development team know of your request. We appreciate your input in helping guide FieldServio's development.
Replied September 2022
Corinne
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed October 2022
Review
Great everyone is really easy to work with.I do wish phone calls were an option something talking things out help s with issues than back and forth tickets.
PROSEasy to navigate, lots of modules that integrate with each other.
CONSI don't think our company utilizes everything it can to be more successful
Vendor Response
Thanks for the feedback Corinne, We're glad that you're enjoying the modules and ease of navigation. We also appreciate the feedback that your team may not be utilizing the system to its fullest extent. Feel free to reach out to our team for additional information or training on areas you think would be beneficial to your team. Additionally we have our customer help center available with lots of documentation and tutorials on FieldServio best practices. We'll be in touch soon!
Replied October 2022
Anita
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Asps FS
Been very good, I have enjoyed FS employees collaboration and assisting.
PROSIt's ability to run / view the business from start to finish (A-Z)
CONSCommunication/notification. As major events or statuses occur, send email to these employees.
Reason for choosing FieldServio
Up until recently used Salesforce for CRM and FS for every thing else. Now I have incorporated FS CRM
Reasons for switching to FieldServio
[SENSITIVE CONTENT] worked closely with FS in the beginning development
Vendor Response
Hey Anita! Thanks for the feedback. We're glad that you're getting value from the end to end business functionality of FieldServio. We also appreciate the comment about notifications and communication. We'll pass this feedback along to our development team. Thanks for taking the time to give us a review! We appreciate your business partnership.
Replied September 2022
Jessica
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent Product
I was involved in the decision to purchase FieldServio and after doing demos with countless companies, it was a no brainer. They even provided us a reference so we could talk to other companies in our industry that had been on the system for 2+ years. This system is not bolt on packages that you Band-Aid together and make work for your business. It is designed specifically for service, parts, rental, sales and accounting. The implementation and training process that FieldServio provided was on point. They communicated and provided a well constructed plan. I helped pull all the data for the conversion and their team provided all the tools we needed while answering questions along the way. When we first went live, their support team was there to answer any questions we had. I send tickets to the support team daily whether for advise, suggestions, questions or issues and they are awesome to work with. They are very timely and do their best to provide detailed information. No system is perfect but I believe most of the issues we have with FieldServio are process and/or training related. However, if there is a legitimate issue, the FieldServio team steps up and gets it done. They make enhancements to the system frequently. The staff is amazing to work with, excellent overall product.
PROSThe menus are very easy to navigate for new and existing users. Web based is a huge plus.
CONSThere is nothing I specifically dislike about the software but I do wish we had the ability to customize it more such as adding additional reportable fields.
Reason for choosing FieldServio
It was tailored to our industry
Reasons for switching to FieldServio
We were using multiple systems and wanted an all in one solution
Vendor Response
Thanks for the review Jessica! We appreciate your feedback and are happy that you enjoy the FieldServio ease of navigation. Thank you also for the feedback on wanting additional reportable fields. We'll pass this along to our development team!
Replied September 2022
Cara
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Crowder - Servio review
Overall experience is very good. There is always kinks to work on but that goes with anything. The ability to reach out for help is very easy and the team is great with responding. You might not always get the answer you want but they explain the reasons and are always there to help.
PROS1. The ability to search in Servio in different ways is a huge plus. Everyone has there own way of looking into things. 2. It is also very user friendly and easy to learn. 3. For scheduling, the drag feature is very smooth and easy as well as dragging documents. 4. Being able to have personalized widgets is also a very nice feature. 5. Integration was quiet easy and smooth. Most or all of the work was done via the StandPoint team.
CONS1. The biggest complaint overall is when Servio is slow. This happens more then we would like. 2. In regards to invoicing, clicking the "save" button on the time tab is not super efficient. If you don't click save then you have to go back and redo it. 3. If the promise date is on the job and a part is added to the existing job, the job status reverts back to the previous stage instead of waiting on parts.
Reasons for switching to FieldServio
Company made the switch. Servio had better features for our industry vs ideal & word of mouth.
Vendor Response
Thanks for the review Cara, We appreciate the feedback on the Fieldservio features. Thank you for the feedback on system performance as well. I'll pass this along to our development and infrastructure team.
Replied October 2022
Sandra
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
FieldServio
We are happy with the software and the implementation process. We really like that FieldServio is evolving and taking our future needs into acount in that evolution. We love the help desk, those guys are great.
PROSIt handles all of our business needs, equipment rentals to our customers, large equipment sales projects with many stages, PM Maintenance contracts for multipke units/sites, keeps our inventory and handles all of our invoicing and accounting processes. Also the fact that they are willing to look at other requirements that we have and help us to make changes to our processes or the system in order to meet all of them.
CONSThey need to make some improvements in the Credit Memo area. It is easy to void and invoice and just redo it and that is how the system was designed but if you only want to do a credit it is not reported in all areas of the system.
Reason for choosing FieldServio
Best value for the modules included and their management's williness to accomodate our needs
Reasons for switching to FieldServio
Our owners wanted a web based ERP.
Vendor Response
Hey Sandra, Thank you for the review and feedback. We're happy that FieldServio is handling all of your business needs. We also appreciate the feedback on credit memos. We'll pass this feedback to our development team. We're always looking to improve the product. Thank you again!
Replied December 2022
mark
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Fieldservio
It is easier to go with the flow of data input that FS is designed around rather than molding it to your existing processes. Write the processes down, and share with your team so it is followed by ALL.
PROSWe like that it ties sales, accounting, and service into one platform. No multiple passwords. All "talk" to each other into a seamless solution. We generate scorecards weekly, and the data is at our fingertips.
CONSAs we went through implementation, must start with good data in to get good data out. Because it is all tied together, bad input can spread from sales to accounting, etc.
Reason for choosing FieldServio
It was the one solution that effectively tied in the 3 x pillars of our business....
Reasons for switching to FieldServio
Because none of our systems tied in with the other effectively. There were patch options that cost more than the implementation of FieldServio. And - it cut down on IT support costs with a "canned" product.
Vendor Response
Hey Mark, Thank you for the review. We appreciate the feedback and are happy that you're enjoying the all in one platform of FieldServio. We also appreciate the feedback around implementation and data. This is extremely important and we appreciate your insights to call this out. Thank you again!
Replied November 2022
William
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Air Centers of Florida
Outstanding its changed our business
PROSEase of use And functionality. Great program
CONSContract module needs more functionality And functionality
Reason for choosing FieldServio
Recommended by others
Reasons for switching to FieldServio
Outdated
Vendor Response
Hey William! Thanks for the feedback. We're happy that you find FieldServio easy to use. Thank you for the feedback around Contracts as well. We're continuing to build out this functionality and your business insight will continue to be very important in making sure that we meet your business needs. Please make sure to send any ideas to our support team. Our development team loves to hear this feedback to ensure we're meeting your business requirements.
Replied September 2022
Janet
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
How our business has grown
I find the system compatible with our business structure. Easy to teach others to use. Great product support when needed and timely responses. Being able to restructure views and reports are a great feature.
PROSThey way this product can be adaptable to our business structure. Easy to use and understand. Updates are critical to our business and this product delivers update. "Enhancements" are a great tool.
CONSBilling Overrides need to improve OR be more flexible. We have had the system for 4 years and we haven't had much "cons" to using it.
Reasons for switching to FieldServio
After less than a year we found that system did not cater to our business needs, at all. We had another Vendor suggest FieldServo to us and we decided to try it (we kept it) and never looked back!
Vendor Response
Thank you for the feedback Janet, We're happy that you're enjoying the ease of use and updates in FieldServio. We also appreciate the feedback on billing overrides. We'll forward this to our development team. Don't hesitate to let us know if you have any other ideas for improving the product. We're always open to new ideas!
Replied October 2022
Sam
Machinery, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Solid Out of the Box and Grows With Our Organization
Intuitive, easy-to-use interface. The support team is unparalleled and the continued development of additional features provides a huge benefit as we continue to grow.
CONSAs part of a public company, we have a lot of reporting requirements that private companies do not. On day 1 with the system the reporting was a little difficult to put together, but FieldServio has worked with us to expand the capabilities and make our routine reporting/processes much more efficient.
Vendor Response
Hey Sam! Thanks for the feedback! We're glad that FieldServio has been a partner as your public business has scaled. We're also happy that we've been able to expand our reporting capabilities to meet your teams requirements. We're continuing to update and create new features and greatly appreciate your partnership in growing FieldServio's capabilities.
Replied September 2022
Jessica
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
One platform for ease of use
Overall this system is a great fit for us. Behind this platform is wonderful customer service that does a fantastic job of responding to any issues.
PROSSince this platform is the same across our sales, accounting and service in the field we can easily access information. Training is much simpler because we are all speaking the same language. It has reduced where information is stored so less confusion when pulling job history or where information should be. Due to the real time communications from the field, we also have more work captured that allows us to better handle our billing and customer service requests.
CONSSome minor adjustments could be made to reducing keying items.
Vendor Response
Hey Jessica! Thanks for the feedback and the review. We're excited that you're enjoying the end to end functionality of FieldServio. We also appreciate the feedback about being able to reduce the amount of keying items. Please feel free to reach out to us and provide all feedback to be passed to our development team.
Replied September 2022
Kiel
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Evolve
Very satisfied.
PROSTransparency. Operating out of (4) offices, FieldServio makes it able for us to function as if we are all in the same office. We are just scratching the surface as to how we can implement the system in every function we perform.
CONSWe struggled on utilizing FS on our larger projects, progress invoicing and overall management of the larger projects. Based on what I have heard about Build Project. I feel these issues are being addressed.
Reason for choosing FieldServio
Great fit for our operations. Big step forward from the previous methods of spreadsheets and Quikbooks.
Vendor Response
Hey Kiel! Thank you for the review and feedback. We're happy that FieldServio gives you the transparency to operate out of 4 offices. Thank you also for the feedback around build jobs. This is something our development team is currently working on to address your business requirements. We appreciate your partnership and guiding us in the right direction to meet your business needs.
Replied September 2022
Diane
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Great Service is Key
The Field Servio team is easy to work with and very respectful. I have dealt with my share of IT people that talk down to you but this team is always polite and patient.
PROSWhen we have a question or problem, the response time is phenomenal! They listen to how we use the system and consider our input when making updates to the software.
CONSThe controls, ability to enable/disable particular functions. For example, being able to close customer billing without closing accounts payable would be valuable. Also, the ability to review and set our own security/tasks would add a lot of value.
Reasons for switching to FieldServio
To have one software that operated everything from sales to service/rentals to accounting.
Vendor Response
Hey Diane! Thanks for the review. We're glad that you've experienced great service from our team. Thank you also with the feedback for around controls. We'll pass this along to our development team!
Replied September 2022
Karl
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Karl Hulsberg
Exceptional
PROSIt is extremely efficient and easy to use
CONSThere isn’t anything I dislike. I think the system and support are great
Reasons for switching to FieldServio
Need a more productive system
Vendor Response
Thanks for the feedback Karl! We're happy that you find FieldServio easy to use. We'll also pass along the positive feedback to our support team. They enjoy working with you!
Replied September 2022
Robert
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Complete Field Service Management software
We run our entire business with Fieldservio and feel that it makes us more efficient that our competitors. The support staff is very helpful and responsive anytime there is a need we have.
PROSThe system was built for the service industry and allows our company to transparently manage all aspects of our business in Sales(CRM), Rentals, Service, Parts, and Accounting. It is a very complete solution that allows for you to customize to your needs!
CONSThere could be a easier customer interface to build our own custom reports
Vendor Response
Thanks for the feedback Robert! We're excited that you find FieldServio a complete solution for your entire business. Thank you also for the feedback on customer reports. Our development team will continue to improve this functionality. Don't hesitate to reach out to us for any ideas or requirements that your team has.
Replied September 2022
Gretchen
Warehousing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great All-In-One System
I'm been working with this system for 5 years and have has a positive experience. Easy to use and exceptional support.
PROSField Servio is the answer to the perfect solution for your business. One system that combines every function for success. This ERP has multi-departmental functionality - Service, Parts, Accounting, Sales, and CRM. One login and your ready to get things done!
CONSWould like to see a wild card (*) in the search engine.
Vendor Response
Hello Gretchen, Thank you for the feedback and review. We're glad that your enjoying the multi departmental functionality of FieldServio. We also appreciate the feedback requesting the wildcard search. We'll let our development team know. Thank you again!
Replied November 2022
Patrick
Information Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
P-A Industrial Services
Excellent
PROSUser friendly and customizable. Self contained finance and service management is critical.
CONSSales proposals and CRM could use improvement. Contract creation and management needs to continue to improve.
Vendor Response
Hey Patrick, Thanks for taking the time to give us your feedback. We're happy that you find FieldServio user friendly and enjoy its end to end capabilities. We also appreciate your notes on the CRM. We're continuing to build out this functionality and greatly appreciate your business insights. We want to ensure it meets the demands of your business to the fullest capability.
Replied September 2022
Johnathan
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Daily User
Work in progress items, pricing updates, invoicing, purchase orders, job builds, item templates updates/building templates.
PROSConstant upgrades to make the system more efficient.
CONSSometimes finding things in the help center are difficult. Have to use specific terminology to find things.
Vendor Response
Hey Johnathan! Thanks for the review and the feedback. We're glad that you're enjoying the constant upgrades we're making to FieldServio. Thanks also for the feedback on confusing terminology. Be sure to let us know any terms you find confusing. We're always looking to make the system more intuitive.
Replied September 2022
Richard
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Avis d'un vendeur d'équipement
J'ai quand même un bien meilleur suivi de mes opportunités. Il est aussi possible de trouver différentes interventions sur un équipement, un client, etc.
PROSFlexible, Intervention rapide du soutient technique et dernièrement il nous demande conseil pour des améliorations au logiciel
CONSPas vraiment conçu pour des soumissions d'équipements avec de longue description. Pas possible de gerer les retours de courriels de clients par opportunité
Vendor Response
Hey Richard, Thank you for the feedback. We're happy that you're enjoying the flexibility of FieldServio and our technical support. I'll pass along the feedback on managing email opportunities from the CRM to our development team. Thank you!
Replied October 2022
Erika
Machinery, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
customer review
User friendly and easy to train new hires on.
PROSEasy to use and user friendly. Great use of a CRM and business management system. Easy to update equipment and customer records.
CONSAnytime that there is an update it seems to adjust something in the system
Vendor Response
Hey Erika, Thanks for the feedback. We're excited that you're enjoying the Sales/CRM and the ease of use on equipment and customer records. Thank you for the feedback!
Replied November 2022
Ron
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Field Servio
8
PROSEase of use age and flexibility of system
CONSMore detoxed sales reports and better contact accessibility with rentals
Reason for choosing FieldServio
Price and customer service
Vendor Response
Hey Ron, Thanks for the feedback. We're excited that you find the system flexible and easy to use. We also appreciate the feedback on sales reports and rentals. We're continuing to improve these areas and greatly appreciate your insight to making sure this meets your business needs.
Replied September 2022
Erika
Machinery, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
User Friendly and Easily Accessible
I really like how user friendly it is and how easily accessible it is. I think the search functionality is probably my most liked feature because there are a lot of options.
CONSThe AP system. It isn’t friendly and shouldn’t tie that hard into inventory.
Vendor Response
Thank your for the feedback Erika! We're glad that your team is enjoying the ease of use and search functionality of FieldServio. Thank you also for the feedback on the AP system. We'll pass this feedback to our development team. Don't hesitate to contact our support team to let us know any other feedback or ideas you have!
Replied September 2022
Joe
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Joe N review
Overall my experience has been very positive.
PROSThe functionality and the level of support from FS personnel when customization is needed.
CONSIt's not the most intuitive software when you're first learning it.
Vendor Response
Hey Joe, Thank you for the feedback and the review. We're happy that you're enjoying the level of support and your positive experience. Thank you also for the feedback on intuitive nature of the software. We're always looking for feedback and ideas to make the software more user friendly. We'll pass this along to our development team. Thank you again!
Replied November 2022
Pete
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
I am new to FieldServio but my company has had it for about 1 year.
Changing the work behavior of what we did before to what we need to do moving forward with new SOPs
PROShelping us start a workflow for all jobs with an SOP. Has the ability to reduce paper shuffle and keep us on a linear path of life cycle of sales - service (field or shop) - parts sales - service contracts
CONSThe CRM for Sales is a little weak but seems to have some improvements rolling out in the future.
Reasons for switching to FieldServio
I was not hear for the decision