There are so many benefits to this software. It asks all the right questions and allows our artists to know all of the facts about their shows.

I really love how the software integrates with Google Calendar and Google docs. Saves so much work.

Some things are really difficult to configure and I am constantly calling on support to do things that are complicated. And sometimes Gigwell can't do it. There are some features I don't use because I can't figure out how they work.

I love being able to put details in there and customize how everyone in the team can view and access it. It does however is expensive, and our clients always complain of hidden charges when they pay using the platform. There are also non-customizable features that I think should be, especially event services and management differ for every company

The software has all the details we, and the artists need to refer to in terms of venue, rates, timing, etc.

It's not user friendly for someone who is just starting. It took me 6 months and more to get accustomed to it

It's good for a very basic contract experience however other than entering a contract I've outsourced all other features. It's too difficult to use the other features, etc. I wish that it could do a bit more.

Entering a basic contract is simple and it's pretty easy to navigate around the software.

It's hard to use for any other features. The software also doesn't do currency conversions easily, which is a big problem for my business. Accounting features are too difficult to use. I basically just use it to enter a simple contract that I download and send manually, nothing else. For this it's great however would be great if it could do a few more things.

It has been an improvement from Overture, although there are definitely areas for improvement.

I like that I can filter all of my events to quickly gauge which promoters have paid and which ones haven't.

The querying ability to look back on previous events is very challenging. This could definitely be improved. I want to be able to quickly query past events by artist, city, venue, promoter.

Gigwell has been very prompt with their customer service, and in working with us to create new features that meet our needs. [SENSITIVE CONTENT] is the best!

The interface is very clean and easy to navigate. The fact that it is cloud-based software is also a huge plus as it's easy for our remote employees to get set up with. Certain features such as auto ticket count reach out, contract issuing/reminders through Hellosign, the ability to pre-save terms/phrases, infinite filters/data points in searching/creating reports, integration with Google and the artist roster pages are timesavers. The management/artist view (for non-users) is also very efficient and helpful for our teams that use it.

The fact that Gigwell Track does not integrate with Gigwell Book is frustrating as it creates extra work. The inability to use multiple currencies in one booking (in the example of US artists playing international dates) requires us to use inefficient work-arounds, and is becoming a larger issue as we increase our number of international bookings. All reports are pulled via CSV, but it would be nice to be able to pull any report, at any time as a pdf with our company logo on it, instead of needing a custom template for every type of report (although the Gigwell team has been helpful with creating these templates for us!). Finally, there are a couple deal structures that Gigwell does not have a way of accurately inputting in their system.

Excellent. Staff is terrific in responding to issues and fielding questions. System is easy to use. My issues noted above that would help me streamline for my business.

Gigwell has stood out from the beginning for its support. Love the staff! I get responses immediately if something is not working, and they pay attention to my requests for improvements to the product, if it's viable to implement.

Noted above -- would prefer a few more "Roles" feature (Community Engagement, Executive Director). would prefer a date-delineated notepad that augments the Notes feature in Contact files.On itineraries, would like to see "Activities" separated out from "Ground Transportation". My artists often do school visits, or other community engagement, and it muddies the Itinerary to have that grouped with car rentals, etc.

Helps us keep everything together. Really acts as a glue to hold things together and driver to push booking forward.

The integration with google and other software, invoicing and payment features.

The calendar integration and onboarding of artists was always a little tricky, oftentimes for the artists.

The staff at Gigwell rock. The customer support specialist is absolutely amazing. He is attentive, patient and always finds a solution to any issue. I just wish they had phone support and 10 more representatives.

*Love that it's web based so that all my team members can utilize the program from their local work locations *Love the itinerary functions *Love that you can issue out receipts for payments posted to buyers *Love that it integrates into google calendars

Because of its flexibility and enormous power, it seemed a little overwhelming and complicated at first. But once you get an understanding and use it daily, it gets easier.

I enjoy the contract management and automation. Saves a lot of time. The invoicing is easy and helps me keep track of payments.

Would like the CRM to be more. Would like to send single invoices not attached to deals. Would like to track merch better. Have a way to send messages to some people on the artist tab instead of all of them.

An efficient, productive team who enjoy their work

The team and I love the dashboard - it's easy to use and stores everything relative to bookings. The ability to have only bookings at particular stages of the bookings process is very useful.

It's lack of cross-market functionality. As an Australian company there a few features which would be useful to the Australian market including specific door deal splits, production supplies (as not all promoters provide full backline)

Overall, it serves it's purpose well and I like that we get regular system improvements and

I like that deal cards and contracts are editable in preview. I also like the analytics feature.

The Book system can't communicate with the Track system. If they could share info, it would save us a lot of time and effort with building ticket count reports. Also, there is no differentiation between Booking Agent/Territorial Agent and Responsible Agent, which makes it difficult to use the dashboard search filter settings to search for shows within a specific agent's roster or pull reports. If we could assign a responsible agent or agents to each Artist, we could filter or pull reports based on that agent's roster as opposed to just shows they booked themselves.It would also be nice to be able to do a flat addition or subtraction from Gross/Adjusted Gross/Net/Walkout in the deal calculations which is not currently possible.

Overall the experience is pretty easy. The software makes sense and has a lot of great features. I really appreciate the fast customer support and I enjoy using the software. I think it's really great.

its pretty easy to use, customer support is great.

It would be great if when inputting promoter expenses, it would actually work correctly. There is a spot to put both the estimated cost and then the final cost and when entering these numbers, they automatically revert to the final cost. It would be great if we could get this feature fixed. it's been flawed for a while now. Also sometimes after muting a radius clause violation it will not go away even it the violation has been cleared.

Overall the support has been great. There are many features that seem simple that the product can't do, but more specifically for my business. It's an extremely nice software for booking agencies looking to book a handful of artists, as the focus is artist rich as opposed to venue rich.

Gigwell is definitely feature rich, and well thought out for Booking Agents

It's very cumbersome for my role as a talent buyer booking 15-30 local shows a week for 20+ venues and 50 artists.

I like the layout and the fictionality of Gigwell. it makes sense and is quick to pick up.

yeah its super easy to use & the customer service is always great if I ever get stuck with anything. Its super fast to contracting & invoice clients. Managing the whole booking process from contracting to advancing is really well organised and easy to use.

Id really like there to be a good way of using Gigwell as crm database as well.

Overall Gigwell has been very helpful with staying organized. A system like this is very necessary for a company that looks after over 100 artists. It would be too difficult to keep track of everything otherwise.

I like the multi-functionality and the fact that I can input certain info into templates (contracts and invoices, for example)

Sometimes it takes very long to load certain things, or I have to refresh the page a few times in order to get to the page I am trying to get to.

Been there from quite early. [SENSITIVE CONTENT] and customer service are top notch helping troubleshoot if any issues.

Simple to use, great customer service. Very well thought-out layout and details.

More than 1 admin/user included would be nice for smaller companies. Start paying for more users if there are 3 or more.

Their customer service is outstanding first and foremost. Secondly, using the basic software for my contracts and invoices has saved so much time in my average day.

I never feel that the search engine is working 100% correctly and there are still some functions that need adding.

Easy to set up profiles. Gigstream that can be customerised for each venue or artist. Roster flows out to everywhere previously set up.

I love that I can very quickly set up a profile and it automatically flows out to the everywhere such website and facebook etc. I love that you listen to our feedback and make updates which make our lives heaps easier.

Would like the gigstream photo to link to the artist profile. Would like to be able to invoice the artist for our 10% commission. This is probably just for the Australian market

Positive so far! We're still getting used to it here and have not fully made the switch over yet, but despite a bit of clunkiness here and there, we're warming up to the software and are extremely pleased with their support team.

Their customer support is truly fantastic. Personalized, open to feedback, quick to assist, just wonderful.

Many features are specialized more for popular music gigs than for classical music concerts and tours. Their team is doing a lot to try to personalize the software for our needs, but there are a few spots where it still gets a bit clunky when we try to include repertoire, concert engagements with multiple performances, etc. It's all there, just not always in the most intuitive way.

Would be difficult to run this business without Gigwell

I came from an agency where we used our own (VERY EXPENSIVE!) proprietary software. When I researched several other solutions from around the world and even went through the demos....I decided on Gigwell. I haven't been disappointed. It's been a complete delight from signup to implementation to support....the Gigwell team has been stellar. I can't say enough good things about them and I recommend them to everyone who may have a need for this kind of software.

There were a couple of features that we would have liked to see in the software, but before we could mention it....Gigwell had already added those features. It's like they could read our minds.

Love the experience, absolutely changing the game for our agency

Intuitive design on all accounts, love the flow

perhaps too many things to learn to make it truly wok

It takes a lot of admin time off my plate By streamlining the contract and payments. I do t have to waste as much time customizing things manually. It was all done up front. Also, as I’m getting it figured out, the team is very quick to respond to questions and help me customize to fully suit my needs.

The Only drawback for me is the lack of CRM capacity however, it doesn’t claim to have that service.

the support is really good and it's getting easier day by day to use it fully.

That's value for money. It has a lot of features and it's easy to use.

My desires can be different then others and several features haven't developed yet, but hope they will roll out soon.

Its been mostly great, good customer service, constant webinars, good insight about events in each country which is really helpful.

Customer Service is really one of the most things we like about the software. Also booking procedures make things a lot more professional on a starup company.

Sometime it crashes a little bit and changes seem to take a little extra time to adjust properly.

Wonderful...

His way of doing practical and streamlined work. It has all the necessary tools to carry out bookings and close negotiations with the necessary conditions.

It was ideal to have direct access to TOUR IQ contacts from Productivity Suite