It has been good

The UX is very good Most features are very plug and play.

There really isn't any. They have made many improvements

From the very beginning we were given focused support with plenty of training and assistance to pull off a major event in a short period of time. The platform and service are solid but, what sets vFairs apart are knowledgeable support team members and individualized handholding. Truly bar none!

To say the support received is the best would be a gross understatement. Many products and platforms offer exciting and engaging virtual experiences but the individualized and immediate support we receive with vFairs has left us totally impressed.

We are able to customize several aspects of the platform but there are a few minor items that would help ensure a flawless event. Nothing critical but as an example, a hybrid admin/attendee persona would be helpful for us.

We approached vFairs with a view to delivering 3 events for us over a 3 month duration. The initial impression of the platform was very good, and whilst aesthetically it looked a little dated, it was technically capable of replicating the key aspects of our events in a virtual environment. However, the reality is that vFairs completely failed to deliver the service and functionality promised. On the day, the platform wasn’t finished; several of the key features didn’t work, and the UX and client experience was completely unacceptable. On a call, a member of staff intimated that in trying to exploit the rush to virtual events (as a result of the Covid pandemic) vFairs have severely over-stretched their capacity. This was certainly reflected in our experience, and it is clear that the resources vFairs allocated to the project has not been adequate. 4 weeks prior to delivery we highlighted severe reservations about our project management, and the UK team (who negotiated the sale) had escalated our concerns to senior management and the [SENSITIVE CONTENT HIDDEN], but despite assurances that additional resources would be committed, they still failed to deliver a functioning platform on the day of the conference.

Theoretically, vFairs as a platform is able to replicate the key value of our conferences in a virtual environment. It can: 1. host content, presentations, Q&A and panels, 2. facilitate business engagement between buyers and sellers, 3. Provide delegate interaction. The problem is that these functions simply didn’t work properly.

On the day of the event, the platform wasn’t finished and critical features were missing or dysfunctional: the exhibitor booths were incomplete, the chat function didn’t work properly and the competitions didn’t run as instructed. The content delivery was also unacceptable: vFairs streamed the video content in such low resolution that the text and graphics on many of the slides was illegible, while some speakers were barely recognisable. There was not enough vFairs staff to run the event properly, and those that were in charge of hosting the content weren’t properly briefed and equipped to do their job. The vFairs staff didn’t understand the times and format of the sessions; the presentation videos weren’t ready at the required time, and in multiple cases vFairs staff didn’t even seem to know they were hosting the session. In one instance a vFairs representative announced to one of our clients that not only had they failed to get the video ready, but their bandwidth was so low that they weren’t confident they could download it in time for the session starting. Events are all about the user experience, and unfortunately the functionality and service standards were so poor that the UX was severely compromised.

We are planning a first year conference in a virtual environment. vFAIRS has been there every step of the way with us, even though we've been working out a lot of logistical details on our end. Their professionalism and patience has been invaluable in bringing this event to life. Our account rep [sensitive content hidden] has been extremely responsive and helpful with all of our questions.

As someone with a web development background, I am more comfortable with a lot more backend control, but for the average user I think the platform is perfectly suited.

Our vFairs team is flexible when meeting our requests and also able to offer guidance to help us build a more user friendly platform for our organization's needs.

I have no complaints about vFairs. If there were ever any issues, they were resolved quickly.

Overall, our experience was largely so excellent because of the work we did with our Project Manager, [sensitive content hidden]. She was a continuously reliable source of information and support as we put the event together, so the event truly wouldn't have happened without her. We can't wait to hopefully work with her again in the near future!

The vFairs platform was incredibly easy to use for our virtual career fair event this year! We love that its features allow participants to feel that they're gaining all the benefits of attending a career fair without physical/distance barriers to attending one. The ease of use was, again, a major highlight, but the backend support we had in making the event happen was phenomenal. We can also pull valuable analytical data from this event, which makes a huge difference for the work our organization does!

I think everything went incredibly smoothy, so there weren't really any issues that I could consider when using the platform.

The staff is very helpful and supportive in getting you set up in the site.

Nothing! Everything so far has been great

Through the VFairs platform's feature, we had the opportunity to create an easy and engaging virtual environment that facilitates interactions and networking opportunities between our partners and our members. Working with the VFairs Team was very inspiring. Their attention to detail and proactive approach to problem-solving have been invaluable assets in overcoming any challenges that arise during the planning and execution phases. [sensitive content hidden] and her Team consistently go above and beyond to ensure that our ELSA Career Fair events exceed expectations and deliver maximum value to attendees. There was constant support from her, and thanks to her, the event was tailored based on all our needs in every easy and fast way.

Some features of the mobile app should also be included in the desktop experience.

The staff is attentive and helpful and the product is easy learn.

We haven't had any negative experience with vFairs.

Very satisfied with the overall experience

Great customer service this time. Our experience this time far surpassed the experience last fall

We did not have anything we did not care for.

We had a great experience with vFairs and would absolutely consider using them again in the future if our event is entirely virtual next year. They really helped us to recreate the in-person event experience using all of the different features and visuals - it was about as close as it could come to an in-person in this world right now and that for us was very important. We would definitely recommend over their competitors.

There was such a wide variety of features and options available to make it really your own event. The support staff was incredible, our vFairs rep helped us every step of the way and provided us with so many options to really help to create the event we were visualizing. We also really liked the ease of use of the backend for admins. For users we got feedback that it was a very intuitive platform and easy to use/get around 'inside' the event, and that for us was key as the virtual event world is new to so many of us.

The webinar connection to Zoom felt a bit clunky and I didn't feel as prepared for issues that came up as far as people not fully understanding how to operate the webinar using their host capabilities. I think that could have been explained better during the pre-webinar technical checks. I also wish the chat feature were more engaging. That's a difficult one during these times and I don't know how to accomplish it, but maybe more features to get people talking or involved in conversations? Including the gamification aspect in there as well maybe? It felt like the only part of the event that didn't capture the 'in-person' recreation as much as the rest of the platform did. Some of the additional features also felt overpriced, for example the Scavenger Hunt.

Overall we were very happy! Great platform, great price, and mostly a good experience working with their management BUT it could have been better. There were some hiccups and fires that needed to be put out ahead of time that caused A LOT of stress for myself who was making sure everything was ready day-of. Again, overall, we would use this software again if they would provide a more helpful/responsive management team on their end.

Ease of use was most important to us as our attendees are mostly older and we were looking to streamline the conference login and participation for our attendees. This platform nailed it! Login was simple, accessing all virtual areas was easy, and watching the sessions was simple for everyone. It was also great to have some help on the vFairs end, as they provided a team to assist with creating and launching the event. And the integration with Stripe proved to be a great bonus.

The "clunky" parts were the chat room, the area was separate from the rest of the platform and in a separate tab, also the integration with Stripe didn't quite integrate with the registration form as well as I would have hoped but it still worked out well. Additionally, the vFairs "team" we were working with was slow and we seemed to have some language barriers when explaining what needed to be updated or fixed prior to launching everything live. Without that part of the experience, everything would have been excellent.

The vFairs project team displayed exemplary dedication and professionalism, were knowledgeable not only about their platform, but design and managing virtual events. We were assigned a dedicated project manager who walked us through each phase of the development and ensured tasks were completed on-time. If we had a functionality request that was outside of the box, he would take it to the developers to see how it could be accommodated.

vFairs has experience developing and managing online events. It is not a start-up company that tried to convert a mobile application to a virtual event platform when the events industry was forced to move face-to-face events to online when COVID hit. There were existing integrations that we were able to take advantage of (Zoom, Interprefy).

When we used the platform, the manner in which speakers were associated to a session and that sessions had to be built in multiples for a multi-lingual event was labour intensive and cumbersome. We provided this feedback to vFairs, and they indicated that it was something their developers were working to fix.

[SENSITIVE CONTENT] is awesome! He is great to work with, so helpful! I would highly recommend vFairs to anyone looking for a virtual or hybrid platform!

The platform is customizable, easy to use and navigate. It is also easy to use if you are an administrator.

I cannot think of anything. The platform is very easy to use.

Outstanding customer service and initially (4 years ago) was concerned about the time difference but they team working with us worked our hours and was extremely responsive to our requests and needs.

I have been using vFairs now for 4 years to manage our virtual events where we showcase third-party add-ons for our existing ecosystems of partners that sell the products and customers wo can buy them. We initially reviewed 5-6 platforms. All had basically the same functionality but vFairs was exponentially more affordable especially if you are doing multiple events. The platform is flexible and the customer service from the team is top notch! Would highly recommend!

With Zoom being integrated into the platform I now have no detractors for the platform.

We have just finished our second virtual trade show in 6 months using the VFairs platform. The project team assigned to our second event, [SENSITIVE CONTENT HIDDEN] were outstanding. They listened to our brief, implemented all our requirements and ensured our event went live on time. On the run up to the event and during the live days both project managers reacted quickly and professionally to any technical questions/requirements from our exhibitors. They also moderated all of our live sessions in the virtual auditorium which were all delivered without any issues and all recordings of our live content were provided swiftly to upload as on demand content for visitors who may have missed a particular session. Even after the live days the project team was still on hand and available to assist with the event which stayed open for a further 30 days. This meant visitors could return to the virtual event at any time to re-visit the exhibition hall(s)or access any of our on demand content in the auditorium which added value to our event and extended exposure for our sponsors, exhibitors and speakers which you wouldn't get with a physical event.

The seamless visitor journey from registration to attending the event on the live days and being able to log back in to the event for up to 30 days. The virtual event environments can be fully branded which provides additional opportunities for sponsors and exhibitors. Self service option where exhibitors can design and build their own trade stands. They have a selection of stand templates which they can customise and brand themselves to replicate a physical trade stand. The virtual stands also allow exhibitors to upload documents ,videos and add URL links to external content. Data. The VFairs software provides endless amounts of data for exhibitors, including who visited individual stands and contact information which is all GDPR compliant. As a organiser we also have access to reports and all the event data which provides a valuable insight into the event and if we achieved our objectives.

Email communications from the VFairs platform tend to land in junk folders which hinders communications with registered visitors when providing updates about the event. The live and private chat room functions have a slight lag on updating and require having a separate page open in your browser for the duration of the event. Engagement is key with any virtual event so these features need to be enhanced to improve the experience for all participants.

vFairs helped us deliver an engaging online event as close as possible to the real thing during the coronavirus pandemic. The benefit it gave us in terms of audience reach is something we are taking forward as we look to plan for in-person events to return. A hybrid approach is likely to be the direction we go in, after launching our annual summit in person and having the second year online we have realised the pro's and con's to both approaches and will look to address this in our third annual event. We would highly recommend their services to anyone looking to create a visually pleasing and engaging online event.

- A great solution that allowed us to adapt and press on with an important event - the platform included all elements of our summit when we couldn't be in person, we made use of the auditorium, exhibition hall and networking lounge - as well as linking off to other platforms including an art gallery. - Holding the webinars and exhibition online meant that we could reach a much wider audience, making the summit much more inclusive and enabled us to reuse and repurpose the content for longer unlike at an in person event. - Being able to link to Zoom made life much easier as we were familiar and comfortable with running webinars on this platform. - The project team were always on hand to resolve any issues and found ways of working around any challenge we presented - issues we did come across seemed to be in progress/ under development. - Overall the backend system was simple and straightforward to use. - The animation was great and added another dimension to the online event - we received some great feedback from attendees on this.

- The initial options and build of the platform could be more thorough and include everything that is possible to create - working from a blank sheet was quite daunting when we were pushed into the online events landscape during the first lockdown. There were a couple of occasions when we came across this issue (for example, wanting the event to go into people's calendars but at the point we realised it was too late to build this function in) - if this function was in the initial options we would have ticked yes to include. - Not being able to edit and manage the content on the event landing page lead to a lot of wasted time and miscommunication - our event agendas are constantly in need of updates so this was a weakness of the process. - We quickly realised that we needed to show our audience what to expect before we could promote which meant we had to have a demo video created. This delayed event promotion, and couldn't be achieved without some initial design being completed on the platform. A generic video to promote the platform that event planners could use in promotion would be really helpful. - There is a lot of work that goes into setting up the event in the backend of the programme and training on the platform was challenging for some users and exhibitors. Some set emails and instructions explaining how to use the platform would be useful up front.

In the end, we were highly satisfied with the vFairs platform and plan to use it again to host our hybrid conference next year. If it were not for the initial issues with abstract management/notification, they would have earned a 10/10 ranking for recommending to a colleague. During the conference itself, our experience with vFairs was perfect.

This is a company that really cares about their users' experience and satisfaction. Our project manager ([SENSITIVE CONTENT]) was absolutely outstanding. This was our first hybrid meeting (having been online in 2020 and 2021, and previously only in-person). It was a great success. The support team during the event was fantastic, and the hybrid aspects flowed seamlessly. The website/conference platform had an extremely professional appearance and were easy to navigate. We could make edits and download on the backend ourselves, or these were made quickly upon request to vFairs.

We had difficulty with the abstract management system, which was a new feature that vFairs was rolling out (and therefore did not charge us to use). In brief, the abstract submission form was not ready in a timely manner, requiring us to set up our own submission system. We then imported these submissions into vFairs, which generally worked (one field was missing from some entries), but then the abstract notification emails did not all send, which required additional manual work. However, we have communicated with vFairs about these issues, and we expect them to improve in the future. Setting up the conference platform for the first time was quite labor-intensive, as there were many decisions to make and these were unfamiliar to us, but vFairs customer service (specifically [SENSITIVE CONTENT]) was outstanding and helped us through every step of the way.The 4-star rating for features/functionality is due to the very slow search feature in our poster hall. There are some other features that are less flexible than might be ideal, but these were definitely workable for our needs once they were understood (and many things were quite flexible, just not everything).

Overall, we had a positive experience with VFairs and their format. They were very responsive to us. We were able to deliver a much larger online job fair event than we could have at an in-person event especially during the Covid-19 pandemic. We are hopeful that VFairs will implement some of the suggestions we made as well as continue to improve their product so we can continue to provide this in the future. Good product that just needs to continue to fine tune some aspects. Definitely would recommend it.

We were very pleased to be able to deliver a virtual job fair to over 50 education employers. VFairs worked with us over a two month period to help us put on our event. The platform was able to accommodate over 50 employers and their staffs along with over 800 registered job seekers. We liked the ability to connect job seekers to employers in this virtual environment instead of an in-person location that could only handle a limited number of employers and job seekers. Graphics were great and the booth set up for employers was also relatively easy.

We did experience some technical issues that prevented us from using the video interview feature for our event. Several of our employers set up Zoom calls outside the platform and that worked but we'd prefer they not have to do that in the future. We also like to see a potential waiting room where once a job seeker is selected to be interviewed by employer, those interviewing and find them easily in that waiting room. Need to be able to email booth admin and attendees directly from the platform instead of downloading to a spreadsheet and then uploading to a 3rd party mail client Registration with Stripe - Candidates could “register” without payment but weren’t able to log back in and be redirected to finish payment if they came back later. Had to be deleted from the system entirely in order to get back in. Our company was seeing different amounts of job seekers in the chatrooms. Ex. 40 in one but another person sees 150. Chat Feature with Appointments didn’t seem to work well or an improved notification system for employers/job seekers when the appointment time arrives would be helpful. Chat room - Always scrolling which made it hard for some employers to find the person they were talking to. Downloadable spreadsheet of vacancies that employers post to share with job seekers

vFairs' price was what made our decision for us. Not only was their bid lower than other vendors, their package included features that would have been extra on other platforms. Their team was capable, responsive, and patient. Although vFairs has hosted academic conferences before, they were less familiar with humanities conferences. Our experience with them certainly would help to move their maturation process along. Indeed, it was such a pleasure to work with them that our organizing committee offered to provide them with free advice if they intend to expand their conference clientele.

vFairs understood our conference needs and they were more than able to provide the essential support and leadership. The platform was tremendously customizable and, together, we were able to convert a business-oriented framework to fit our academic conference needs. Their support through out the entire process was top notch. Emails were replied quickly and problems addressed right a way.

If there is ever an instance of an embarrassment of riches, it would be vFairs platform. There were so many options that figuring out where a particular adjustment lied was not always intuitive. However, we chalk this up to their lack of experience with humanities conferences. Once our vision was made clear, they were more than able to modify the platform for our purposes.

Overall their team is always ready to help and are open to customizations and suggestions. They are available at all hours of the day and are capable of making very quick changes!

This is a great way for customers to experience a conference or expo virtually! It is very visual and a great experience for the user. There are many customization options available. First you have the homepage which can have basically any content and can be created on a vfairs domain or on a subdomain of your usual website. Once inside you have the lobby which is an outside view of the expo building. From here customers can quickly go to different areas of the event - main hall, auditorium, or information desk. In the main hall are your booths which you can customize with colors, logos, images, and links. Inside each booth you have the ability to include videos, documents, links, and more. From here you can also access the chatrooms which is a great and instant interaction between customers and vendors. Over at the information desk brings customers to the chatroom where they can have their questions answered quickly and in the auditorium customers can watch live talks and webinars. These live talks and webinars are customized based on your itinerary and utilize zoom meeting software.

With so many options and customizations available, compiling all the information needed to produce the event can be a daunting task depending on how large your event is and how many employees you have working on it. Also with so many options and possible areas to explore, customers may have a hard time navigating and finding specific information they are looking for.

We set out to create a virtual conference which included live speakers, deeply customized interactions and critical content for our business. vFairs consistently delivered for us. They were responsive, especially at critical moments of the project, flexing their schedules to meet our timelines. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] (our key POCs on the project) were clearly experts at putting on events like these. Their consultation on how to achieve a successful event, especially at the start of the process when we were unsure how the site worked, was critical to our success. I personally work with a lot of vendors on projects, my interactions with vFairs have been some of the best I’ve had with a vendor. We have plans to work with them on multiple upcoming projects. I can’t recommend them enough!

-Powerful reporting from a vendor team willing to go the extra mile to customize for your business needs. -Extremely responsive service. We had a critical error on the day before the conference and they stayed up all night to make it right for us. -Adaptive/customizable interfaces. We worked with vFairs to full customize the site to align to our brand, look and feel without any pushback.

-I really have to say nothing. This event was one of the most seamless interactions with a vendor I have expeeienced. We asked for a LOT of customization and new functionality. They were always willing to go the extra mile, even if they hadn’t done a specific integration or ask before.

It was a pleasure working with them even though there were some hiccups along the way. The sales staff was an immediate draw for me. He sold it without being pushy and was available to answer questions even after the agreement was signed and paid for. Thank you, [SENSITIVE CONTENT HIDDEN]. I had weekly Zoom calls with our project manager. This helped a lot because I could view the step by step process. Lots of emails back and forth, too. Communications were always open between us. Thank you, [SENSITIVE CONTENT HIDDEN].

Attendee perspective: Easy to navigate. They loved the look! Most have not seen a platform similar to vFairs. Having a lobby with a dashboard was a favorite feature. Scavenger hunt and leaderboard are great tools for member satisfaction. User perspective: If you want to impress your attendees/exhibitors, use this platform.

You must give yourself plenty of time to complete the project. Less than 3 months is not an ideal situation. We did it but it was a lot of work that included weekends. A lot of deliverables for it to happen; do all possible to meet the deadlines set by vFairs. I think the administrator should be able to do simple revisions/updates in the backend. Maybe in the future. However, after writing my comment, I understand that vFairs needs to keep the integrity of their platform; user might mess up their work.

We love vFairs! Again, they are a great partner to have. What we've learned by using vFairs and because we started using them prior to the 2020 Covid lockdown, it was an immediate and easy instinct to just use vFairs to continue our events without a blip in our business. It was an instantaneous decision to move from in-person to a fully virtual event in 2020, so while others were struggling, we were just fine and we owe that to vFairs. As a micro-business/social enterprise, they helped us maintain "business as usual" during a very difficult time for all.

They software is easy to use, and if you need any help vFairs will assist. But more importantly is their professionalism and easy of working with the staff. They are all very helpful, friendly, and will ensure your event will run smoothly. And if any hiccups do occur (it happens with technology), be assured that they will be right by your side as everything gets worked out.

Actually, I don't have any "cons." I was able to recreate an in-person experience for our attendees in a virtual environment... this is not easy to do and keep the audience engaged. All of the vFairs components were sensory, visual, and allowed the participant to navigate through the virtual environment with easy as vFairs helps us simulate human action and the steps any person would take when they are attending an in-person event. In the end, it was seamless for the attendee.

Overall I enjoyed working with the vfairs team on the planning and orchestration of our events. We would communicate aspects of our program that needed to be present, and the team would offer us solutions as to how that could look in a virtual environment. Overall, in looking at what other institutions have done with the move to online events, I can see that the product we offered our students is top notch, not just in design but also in mimicking an actual in person event.

I liked that this product allowed our students to attend a virtual event as if they were there in person. The platform is set up to mimic users entering rooms, watching presentations and engaging with staff members present at the event. I also liked the back end analytics feature of this platform. It allowed us to determine how many entered the platform, what presentations they viewed and overall their actions within the platform. For us, this is crucial to the informed decision making and direction of our future orientation programming.

One thing that this software could improve upon is to create more creative and life like ways for users to engage with other users and staff members. Currently, the engagement that exists is in the form of a chat box, with no emoticons. They could add opportunities for users to gain face time with others as well as the professionals that they are chatting with.