About Tripleseat

Tripleseat is a web application specifically designed for hotels, restaurants, and special venues to help manage sales and events. These tools help users oversee the catering business planning process by allowing detailed tracking of all aspects of the event. Tripleseat also offers the ability to accept payment, which eliminates the need to own a separate system for this functionality.

Users can prepare and customize general, sales and financial reports in order to gain insight and target potential customers. Additionally, the software integrates with iCal, Microsoft Calendar, Fishbowl.com, Google, Constant Contact, and MailChimp for automatic calendar synchronization.

The system also comes with electronic signature func...


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13 Reviews of Tripleseat

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October 2018

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Lauren from Weber Grill Restaurant

Verified Reviewer

Company Size: 201-500 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

October 2018

The system every Private Dining Sales person has been waiting for!

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered. I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Pros

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Cons

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

July 2019

Kathryn from Ruth's Chris Uptown

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Gather is the ONLY program for me!

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Pros

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Cons

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Reasons for Choosing Tripleseat

It really is the ease of use!

Reasons for Switching to Tripleseat

Took too much time and didn't integrate well with other products.

August 2017

Timothy from Zenith Vineyard

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Functionality

1.0

August 2017

Extremely bad customer service, buggy software

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

June 2019

Meg from The Lobby

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

LOVE Tripleseat!

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

Pros

I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

Cons

There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Reasons for Choosing Tripleseat

We liked the interface better and thought the systems they used were more in tune with what we needed.

March 2020

Lisa from Rock Island Lake Club

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Excellent

It’s awesome. As a banquet and catering software it’s the best I’ve ever worked with

Pros

This is a super user friendly cloud based software me and my team utilize. It is so much better than previously used platforms that were. Less modernized

Cons

Sometimes there are glitches and it is hard to get ahold of someone ASAP to help rectify. It does have added options that I’d like to use but I’m not sure all the kinks have been ironed out all the time yet

Reasons for Choosing Tripleseat

The user portal, cloud based capabilities, multiple user options and overall modernized look and feel

November 2019

Courtney from Fernando’s

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Best Catering Booking Software

Always great. The customer service if I ever have a question or issue that needs sorting is quick and helpful. I use this software daily and I love using it. It makes my job and my day more efficient.

Pros

Ease of use. I can easily train other employees quickly on how to book orders. I love the customization and ease of adding new menu items. The reporting is excellent for keeping track of sales and other marking tools.

Cons

I wish that it had the ability to auto populate a packing slip for the kitchen. I.e. when fajitas are ordered for 10, it would populate on the kitchen sheet the exact amount of food by oz or quarts the kitchen would need to prepare.

Reasons for Choosing Tripleseat

When we met with the sales representative, we felt like it was the perfect fit for our small company. It had everything we needed to book, keep track of sales and scheduling for in the restaurant as well as our off site catering, and the tools to easily communicate easily with customers.

April 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Gather Rocks for Event Planning!

From the get-go, the Gather team has been a pleasure to work with. Their representatives were very well informed and knew their products, helping me make a decision to switch over to them. They helped me set up the program, and input all of the information, and they respond almost immediately any time I have a question.

Pros

This program has turned our event planning into a very easily streamlined business. It is so easy to book groups, send menus, send invoices, and even collect payment. The calendar portion makes it to where I can have my entire staff have access to seeing when dates are booked, without them seeing any other details, so they don't have to come to me to ask if a date is available. It also makes it very easy to track clients and to use as a database.

Cons

There are just a couple tweaks that could be made to make the mobile app a little more user friendly, but all in all, it is a great program.

Reasons for Choosing Tripleseat

Gather streamlined everything into one program, and made it worth the investment.

July 2019

Heather from Caviar & Bananas

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Review of Gather software.

Being able to check in on other/all locations Speed of producing proposals to send to clients.

Pros

Use of templates and ease of data transferring within system, reports, etc. Customer service is on point! 'live' edits

Cons

Not being able to change titles of some items. Being more in line for full service and not catering how we do. Not being able to save locations for deliveries with notes. Having to export items to excel to get reports Not having a 'product mix' report of menu items

Reasons for Switching to Tripleseat

Need for new system after going from Full service to Gourmet to Go. Wanted a fresh start and something quicker.

August 2019

Liz from Empire Eats

Company Size: 501-1,000 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Gather rocks!

Gather has so many benefits for the guests, myself, and my team. The real-time updating while the guest refreshes the page is the best. My guests LOVE the confetti when they approve BEOs on Gather.

Pros

I love using Gather for the ease of everything from creating contacts to confirming final guest counts.

Cons

My only complaint about Gather is the inevitable few and far between glitches with occasional product updates. The issues are always resolved quickly, and the customer service is top-notch!

Reasons for Switching to Tripleseat

Caterease was just too clunky. There were too many documents to print sign and send back for everyone involved.

August 2020

Charles from Smith & Wollensky

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

August 2020

A User Friendly Necessity for Event Managers

I have always had success with Tripleseat. You can be confident using it to communicate with prospective clients and clients with future bookings.

Pros

Tripleseat's program format is very user friendly. It was developed to make creating and editing BEO's very simple. Loading your banquet and catering menus is very simple. Event quotes, contracts and payment details are all accessible without a lot of extra effort.

Cons

There's an occasional delay in menu/ pricing updating and a lot of daily emails for your team.

Reasons for Choosing Tripleseat

Format is perfect for banquet managers, support staff and clients

December 2017

Kim from Il Fornaio Corp

Company Size: 501-1,000 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

December 2017

My corporate office pays for it and I can not comment on the value as I do not know what they pay.

organization and the ability for anyone in my company to edit, make notes, check something for a client if I am out

Pros

being able to go back with ease and see all the clients past events here and easily rebook without having to put it all in again. I also really like the way the leads are laid out so I can scan the list and easily find and filter I get a lot of calls so its nice to be able to pull them up fast

Cons

I would like to have a place if there is more than one person as the contact on the event so I can look it up under either name

February 2019

Andrea from Hakkasan Group

Company Size: 1,001-5,000 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great for Group Dining Needs

Just great!

Pros

Easy to use , clean website, great for merging documents

Cons

I really do not have any complaints but I do wish there chat services worked

March 2021

Vanessa from The Powerhouse

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

March 2021

Tripleseat Review

Overall I would recommend for any future event planners especially in a larger company

Pros

Its a great database for event management in the hospitality industry and great tool to communicate with clients or potential future clients.

Cons

Was a bit tricky to navigate the first few times however the tutorial videos were a great help in the learning process.