All AudienceView Reviews
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Hillary
Verified reviewer
Performing Arts, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2019
an excellent box office with expanding development tools
Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.
PROSI appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360* participation from first RSVP, to package buyer, to donor.
CONSThe "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like.
Reason for choosing AudienceView
We wanted something "industry standard" that new job applicants might already know, and something that could grow with us.
Reasons for switching to AudienceView
We were establishing our first box office.
Vendor Response
Hi Hillary, Thank you so much for the review and for the feedback about the Communications Tool. That is definitely a feature that we are looking to improve so I will share your feedback with our product team. Thanks again!
Replied August 2019
Penn
Arts and Crafts, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Vineyard Theatre OvationTix review
The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.
PROSThe software is super easy to use and, for the most part, logically/intuitively organized.
CONSThe reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.
Reason for choosing AudienceView
Primarily cost and ease of use. DonorPerfect doesn't offer ticketing support.
Vendor Response
Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :)
Replied August 2019
Lisa
Entertainment, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2019
This service is horrible
Not very good.
PROSNothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.
CONSThat if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.
Vendor Response
Hi Lisa. We're sorry to hear you haven't been having a great experience with OvationTix. We'd like to try to make things better! Your Customer Success Manager will be reaching out to you shortly.
Replied August 2019
Meredith
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Great Service for Patrons and Companies Alike!
We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.
PROS- Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets - Easy to add packages, products and donations to the offerings - Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions - Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales) - Ability to sort donors by category or campaign - Ability to have multiple donor campaigns for multiple projects - The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud
CONSThe ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.
Vendor Response
You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.
Replied September 2016
Ann
Performing Arts, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Right size, right price, excellent customer service
OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.
PROSEasy to use and train others to use; Customer service is super-responsive and they talk to you like human beings; One piece of software for both ticketing and development; It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it; Clear, easy reports that you can save and/or automate; OvationTix is willing to work with us to create new solutions for our unique business model.
CONSWe've had some hiccups with customer service over terminology; The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc. I wish the automated receipts and acknowledgements for patrons were a little prettier.
Reason for choosing AudienceView
We did consider other products, but for the functionality what we wanted, they were all more expensive and more complicated to use.
Reasons for switching to AudienceView
Patron Manager, while very complete, was just too big for us. We found it difficult to navigate and pull reports from. And because it's built on a Salesforce platform, it's just wasn't capable of adjusting to our unique situation.
Vendor Response
Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you!
Replied August 2019
Steven
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Perfect! Stellar support, intuitive features, scales with us
Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless.
PROSEase of Use Quick Set-Up and On-Sales Integration with Email and Website Platforms Great Support Helpful and Ongoing Upgrades Call Center for Ticket Buyers by Phone Private, Custom Branding No Up-Front Cost: we only pay OvationTix when we sell tickets.
CONSWe aren't a non-profit company, so all the fundraising features in the solution don't really apply to us. This is not a complaint really, but those tools are probably of great use to other companies. We just don't use them.
Vendor Response
Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs.
Replied February 2017
Jamie
Arts and Crafts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Best Customer Support!
We love Ovationtix. Their customer support team helps us with every and any problem we have. Even if they don't have the answer right away, they get back to you within a very reasonable time frame. Everyone is always friendly and willing to help. They fully support and listen to our ideas about improving the system, in order to meet our specific needs and requirements.
PROS-ease of use -easy to follow layout -everything in one spot (subscriptions, tickets, donations)
CONS-Theatre Ed Class registrations are difficult -no way to flag certain patrons on a who's coming list -Patron Holds from patron profile would be nice so you are not going back and fourth from the hold page to the profile page.
Vendor Response
Thanks so much Jamie! Our support team is always happy to hear such praise and I will pass along your requests for further enhancements to the Who's Coming report and hold functionality too. And please keep an eye out for some enhanced reporting features rolling out over the next few quarters. You'll hear about them in our monthly newsletter.
Replied November 2016
Jen
11-50 employees
Used daily for free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
OvationTix Review
Overall, Ovationtix is very easy to use and client friendly. They have a great support team that is easy to reach and very helpful. For a small company such as ours that does not have a stationary box office, their phone line is a great way for us to offer box office service to our patrons. It's online functionality, allowing us to use anywhere we go, is great, as we are an itinerant theater company, and need to set up a new box office area for each show, somethimes in areas that are not as conducive to a theater environment.
PROSThe software is easy to use, allowing our patrons easy ability to purchase tickets through our site. It is also flexible, so we can adjust it to our needs as an itinerant company. We can make our subscriptions customizable to each space that we are in.
CONSThe reporting function is not as straightforward as I would like. Sometimes it takes some extra finesse and creativity to pull a report with the exact information that you need. It is not as straightforward as a database as it is a ticketing software.
Vendor Response
Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy
Replied September 2016
Heather
Entertainment, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
I've been with Ovation for nearly a decade!
There are many pros to ovation - the fact that they mirror your website, the fact that you can choose how the fees are charged (i.e. to the client or out of the ticket price), the ease with which it allows you to take credit cards, the great customer service, I could go on and on!
CONSI do wish (and maybe this is coming in the future) that I could set a limit on the number of discount tickets I set for a specific performance, i.e. there are 10 tickets at 50% off for Tuesday night - and the software would stop selling them once 10 have sold. Other than that I haven't got many complaints!
Reasons for switching to AudienceView
At the time one of my biggest concerns was making it look like the buyer was on my own website - it sort of tricked them in to thinking they were buying directly from me - since I was having trouble selling advance online. Now I have no problems.
Vendor Response
Hi Heather, Thank you so much for your review and being a partner a long standing partner. As far as the discount codes...you can put a limit on how many of those are sent and all types of other parameters (i.e ticket limits, specific dates, specific sections), etc. I will follow up with you separately to walk you through it. Thanks again.
Replied August 2019
Patrick
Performing Arts, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Great product and even better customer service!
Overall, we are very happy. It is a complicated software that takes some time to get used to but is very flexible.
PROSWe went with OvationTix for the 2019-20 season and have been very happy. Their sales team has been super helpful in setting up all of our data. Whenever we have questions, they customer service team is knowledgeable and very patient and helpful. I would highly recommend going with OvationTix for your ticketing needs.
CONSWe have had issues with the new roll out of their seating chart. Unfortunately, our seating chart seem to be too big for the newest system and we are stuck with the legacy version. They are working on an update but we haven't heard anything yet.
Reason for choosing AudienceView
Price and flexibility
Vendor Response
Hi Patrick. Thank you so much for the positive review. We are definitely working on improving the seating charts for larger venues and should have that rolled out this fall. Thanks again!
Replied August 2019
Saima
Performing Arts, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
The customer service is top-notch.
Very professional, very courteous, never left me hanging when I had a question but always got back to me within a business day. Reliable, excellent service.
PROSIt was very easy to use, and the communication was always timely and professional. My account rep was phenomenal. It was the start of my theatre company and my very first production, and they made sure I understood how everything worked, and were there for any questions I had throughout my show's two week run and beyond.
CONSNothing! It was great. I really have no complaints about it at all. I would use it again immediately, no question.