Why would theatre people want to work with anyone other than theatre people? We wouldn’t, and OTS is the best there is. Not only do they understand the industry at a professional level on down to a small community theatre level, the team at OTS is actively working to make our main job easier - doing excellent theatre. I cannot recommend them enough, and I always recommend them new colleagues in the performing arts world.

It’s ease of use; ANYONE can learn how to use On The Stage quickly and effectively. From box office transactions to creating events to important analytics, OTS does it all easily. And guess what? If I can’t figure a feature out the AMAZING OTS support teams are always there with an answer.

Event registration is a new feature, and right now is it the absolute best? No, HOWEVER, given our past history with OTS this system will grow and change based on ease of use. Overall, I have no negative comments or thoughts about OTS.

My experience with On The Stage has been incredible. I feel valued by the team and I've been over the moon checking out the customization and fundraising options. It's an incredible program backed by one of the best and most communicative teams in the industry.

On The Stage is an easy to use platform that is absolutely perfect for small companies that perform in traditional spaces. You can create your own customized website with a few clicks, easily sell ticket, create seating charts, integrate merchandise and fundraising, and even put out a high quality program for your show. I really can't recommend this site enough for any traditional theater companies or spaces.Also the team behind On The Stage is incredibly kind and attentive. They WANT you to succeed and are happy to help you get there. They are also always on hand to answer any questions, fix any problems, and listen to your requests for new options and features. Several new features have been created even in the short time I've been using this product.

As a non-traditional company ourselves we've realized that On The Stage isn't our best fit. We don't often produce shows on a stage. We create immersive and interactive shows where we need audiences to be part of the zoom experience, or where we need multiple showtimes in a single night because we're doing short immersive phone calls that have months long runs. I don't necessarily think that our problems should be something fixed, I just think this platform is for someone who isn't us. I still 100% recommend On The Stage to anyone doing traditional shows. I have suggested it to all of the small traditional companies in my area. It is an absolutely amazing product and service.

ON THE STAGE has helped me promote and sell tickets for my dance projects.

The customer service and support from OTS staff is great. They are very helpful and professional.

More design features and options for the ticketing website would be great, like changing font types, etc.

Our overall experience has been great. They are very committed to raising the quality level of the online experience for even the smallest of theatres.

On The Stage makes online ticketing a breeze regardless of the size of your venue or event. OTS is extremely user friendly and their customer service is top notch. My company has used OTS for several years now and we couldn't' be happier with the product. They are constantly striving to improve an already great product, and on top of that they are a company that truly cares about your success. The wide array of features they offer make it your one stop shop for everything your theatre needs online, form ticketing, to programs, to fundraising. You can do it all at On The Stage.

Honestly there is very little we don't like about OTS. It has been super easy to integrate into our current website, and is very easy to use on the backend. Every time there has been something we had an issue with or thought might be improved on, we have mentioned it to the staff at OTS and if they aren't already working to improve it they take note and have seemed to address it in the future.

On The Stage has definitely provided a one stop show for our scheduling, ticketing and marketing purposes. It always looks good and is easy to navigate for our customers as well as our staff. As a small theater it feels good to know that our work looks good and compares well to the larger houses!

I wish we could automatically collect more data and upload contacts into our separate data base.

Even with some of the notes above, I still appreciate the site and plan to continue use.

Love the relative ease of setting up ticketing, love the look of the individual ticketing site. Love the Cust Experience.

The platform is geared a little toward the middle of the road, trying to please both professional theatres, schools, community theatres and more. This can be frustrating at times; I need to have the professional tools, not the summer camp tools or the more youthful oriented things. Eventually, I think you'll have to split the services into a Pro and a School version with a different set of needs, ESPECIALLY around ease of use for reporting after a show has closed.

I've been a user since the beginning and I've never even considered going back to any previous vendor.

The responsive nature of the team and the agility that they demonstrate is only surpassed by their collective commitment to development and growth for their clients.

It isn't the cheapest option. It is by FAR the highest quality. The cost of quality is real. You get what you pay for...

Mostly, setting up tickets for each show saved me a ton of time, I can check ticket sales anytime day or night at at glance, and questions were answered immediately. It is so easy, clear and quick.

I was so impressed with the ease of set up. Step by step instructions were logical and easy to follow. Personal assistant is amazing for quick answers to any questions.

There is NOTHING about it to dislike. We were a little hesitant about the price, but it is so worth it.

Good and user friendly

The Virtual capabilities allowed me to execute a smooth and good looking project.

I couldn’t obtain a copy of the livestream performance on tape

Overall, I feel On the Stage works incredibly well for ticket sales and fundraising for organizations that don't have a lot of time to commit to either function.

The customer service has been the best feature of On the Stage. Everyone has been wonderful to work with, and is very responsive to questions.

I wish I was able to use the program for communication with our donors and patrons, outside of ticket sales and fundraising.

Always great and support is always available

Ease of use! I love that we don't even need to see a ticket from the customer. Everything is on the site.

I wish there was a website component. I think a website would make this product top tier.

On They Stage has completely allowed us to have an on-line ticketing presence that is easy for us to manage and easy for our patrons to use.

On The Stage has so many great features. As a small community theater, OTS handles so many functions that a full-time box office staff would normally handle. The features I like the most are ease of setting up an event, website hosting, payment processing, reports, marketing tied into social media, and fundraising. The OTS team has been wonderful every step of the way! The onboarding was wonderful and when new features are introduced the onboarding continues. Every time I have a question, one of the OTS team follow up with me quickly. We never feel alone when using this product!

There is very little that I do not like about On the Stage. One thing I wish was a little more maleable in the marketing messages tied into social media and email. I would like a little more control over when those posts happen and what the posts say. After almost 2 years, the messages are pretty much the same. Changes to the messages would allow us to be more fresh in out content.

OTS is the ticketing platform of choice at a great cost. I would recommend to any arts organization.

Our College switched to On the Stage this past year and we could not be any happier and pleased with the software and what OTS has to offer both for the internal and external customer. The Client Support is Superb with great communication from your account manager. The system provides layouts that make it easy to build events for your next show that look great online and easy to navigate by your guests to purchase tickets. Automated e-marketing which is a plus for all your events and they offer merchandise which is amazing as well as easy to use. All around a great ticketing platform that is easy to use by all.

I would appreciate updated and more efficient reports that generate from the platform for the shows.

Has made ticketing much easier and customer friendly.

Reliability, ability to have multiple users entering data simultaneously, features that enable us to provide good and individualized customer service

zoom in/zoom out function on seating chart is way too sensitive and results in screen getting shrunk or expanded to ridiculous proportions. Accessing some functions can be unnecessarily cumbersome and/or unintuitive.

The autonomy found with this platform is wonderful. In the past we have experienced the inability to finish or edit things in a timely manner because we had to wait on a third party. But being able to have someone savvy in the platform from our internal team to make these edits has helped tremendously! Our industry moves so quickly and we have to change things on a whim. This has allowed us to do those things on a high level without waiting for another company to do it for us.

When researching the right product to use for our company I came across On the Stage and put it on my list to look into. I narrowed down our selection and scheduled a consult. Right off the bat the welcoming environment of all the team members I worked with solidified our choice. They were inviting, funny, and listened to our needs to see if we would be a good match for each other.After signing on their customer support and our account manager has been able to navigate us through the platform quickly, and make edits with me in our ever changing industry! What an amazing team.

As always the only feature that we are missing is one that integrates with our current CRM. It is through no fault of On the Stage, but our software will not integrate with the program. Something that would be helpful for performing arts management would be the ability to pull and send reports, cast lists, allow ticketing purchases, etc. between the platforms. We are a dance studio of around 700 kiddos and would love to have integration between these platforms.

I did above, but I'll reiterate here:

For us, On the Stage was a no-brainer. We were doing ticketing and donor management and all of the other things on this list by hand before we transitioned to OTS, which was not only time-consuming and cumbersome, but also prone to human error. OTS has increased our efficiency and reach in ways that we could never have imagined. It makes ticketing and running reports and tracking show data SO EASY. It is very user-friendly and intuitive, even for Luddites like me. And don't get me started on customer service. Fast, friendly, highly responsive, and smart! I have recommended OTS to EVERY SINGLE THEATER GROUP I KNOW since we started. We at Black Swamp Players LOVE LOVE LOVE On the Stage!!!

Honestly, there is nothing I really dislike about OTS. When there is a new feature, I have a bit of a learning curve, but that is more me than OTS.

It is wonderful to have emails and social media posts go out automatically. Our volunteers have their hands full with all aspects of production, and the auto marketing is terrific! Also fantastic to know that any questions we might have are promptly and skillfully answered.

We are a small community theater. On The Stage has been very helpful for us in managing our online ticket sales at a very reasonable price. They are continuously adding new features, have some terrific resources and educational opportunities, and the customer service has always been responsive and helpful.

While we haven't found anything missing, we haven't taken full advantage of all of the features, as we are all volunteers and learning/implementing new features takes time, which is at a premium. One suggestion I would have is to allow the cast to be listed without character names. We have performances where there are no named characters - cabarets, etc...

I spent a year reviewing ticketing services and felt like OTS was the best fit for us. They fill spaces I didn't even expect them to - like automated emails, merch, and virtual programs. I recommend them to all small theatres in the community.

On The Stage makes it so easy to create ticketing and fundraising for our shows, and access reports for our projects. It's a very intuitive site, and helped us through and after the pandemic.

I would offer a few adjustments for the reports and ticket management as well as ticketing and discounting options. With that said, they're constantly releasing new options, so for all I know those options are about to be released!

overall it has been amazing. the team has always been responsive and wonderful!

Great service. worth the cost. easy ticket sites easy reporting and customer retention tools!

When it comes to the CONs i dont have any. Its a wonderful product.

I've honestly seen our return ticket purchases increase and our continued growth has been attributed partly to OTS.

We were able to implement On The Stage with little assistance, and have continued to use the system for every show (4 per semester) plus special events with ease. The system is robust and I'm not sure we even use every piece of it to the best possible, but I do know we use it and LOVE it! We don't do reserved seating much, but setting up our seating charge was SUPER simple and we loved how easy it was for our guests to use as well.

I have not found anything I like "least" about OTS, but I would love to see more show options automatically populate for the various productions "show art".

Their customer representatives are very helpful and will work with you to help you understand their products and services.

We switched a couple years ago from another software ticketing company and highly recommend On The Stage. They offer a professional quality product that is customizable to our needs.

We have our own website that we intergrate with On The Stage's system and don't need to use their landing page for our company. I think their landing page could look more professional. However, it isn't something that we need.

Since I was introduced to this software I have found new ways to implement it to make my workflow easier on a regular basis. What started out as a simple change to save a couple cents for my audience allowed me to make visually pleasing websites, collect money for fund raising, and even give me a full suite of tools to help me properly budget for the future!

I wear many hats in the organizations that utilize ON THE STAGE, and being able to know that ticketing is being done right without having to spend a significant portion of my time baby sitting it is really important to me.

I wish for registration and fundraising (specifically selling ad books) there was a way for the purchaser to input data / upload files.

OTS has allowed us to track customer purchases, provide a stable ticketing platform, and handle marketing all in one!

It is easy to use and fully customizable.

At times it can be hard to reach someone by phone.

I have enjoyed my time with OntheStage and will continue to use the product for the foreseeable future.

The OntheStage system is a one stop shop for all the ticketing, marketing, and fundraising needs of groups operating on limited resources. It is easy to learn. Easy to implement, and easy to maintain. The staff is friendly, knowledgeable, and very eager to help you succeed.

There are some database integration features I wish were possible without third part software.

Prior to this we have only done the old fashion tickets from a printer that the kids went out and sold. This has really made it a lot easier to keep track of tickets, names, dates, and money. [sensitive content hidden] was fantastic as she walked us through this program and they have kept in touch every year with me as we head into our season.

Ever since we decided to use On The Stage it has really made ticketing a breeze. We have a lot folks who buy tickets for our dinner theatre through this program and it is really easy to see how many people, the history of those who have bought tickets, sending out emails to returning customers, and so much more. The website is fantastically easy to design and build so my students can easily take charge of this task.

The only complaint we have ever received is about the fees (which really aren't that much). We remedied this by folding them into our ticket price and have had no problems since.