We were drawn to Aspire for its robust features and integrations with other systems we were already using, such as Quickbooks, Go iLawn, and others. With Aspire we've been able to streamline some of our processes and eliminate the need to copy information from one system to another. When looking at other systems, we couldn't find anything else that had all the features and capabilities of Aspire - CRM with email integration, estimating, scheduling, invoicing, job costing, timekeeping, payroll, and more. With all these features already built-in, we knew Aspire was going to be our forever software. It had the features we needed now to help us grow, and the built-in processes that will be crucial to maintaining efficiency with higher sales and more crews.

A major disadvantage to Aspire is their app - it kinda sucks. The features within the app are very limited. However, we understand that Aspire is working on developing a new and improved app that will hopefully be rolling out within the next year. Also, the implementation process is tough, especially for a small company that doesn't have a person, or team of people, who can devote themselves to learning and setting up the program. I feel like the timeline Aspire gives for the implementation process is grossly misleading. Please DO NOT think you will be up and running with this system after the 3 month implementation period! There is a lot of homework that has to be done outside of the virtual implementation sessions. It took us closer to 5 months before we could discontinue our contract with our previous software provider and start estimating and scheduling within Aspire. And even now as we're working within the system full-time, we're still getting templates set up and continuing to familiarize ourselves with the many features and all that this software can do.

Positive and continually improving. We are now 95% paper free and have eliminated a large percentage of manual tasks (recurring scheduling, invoice assistant, employee time tracking, route management, customer relationship management etc etc.)

We made the transition from LMN to Aspire a year ago. The ticket management system allows us to seamlessly schedule and make quick operational changes from the start of an estimate to the receivable balance. There is less room for error in each department and a system that keeps our billing on track.

Initial implementation - It took a lot of time to set up and train employees to use (customizing to our operations vs. Aspire implementation/help with setup) The cost was an investment and commitment.

Overall i think Aspire is a good fit for our application. i think it provides a good system for job estimating and job costing.

The aspire software offers a lot of solutions we needed for our business. The fact that the billing ties to QB is invaluable in my opinion. The PO system has saved us hundreds of thousands in unauthorized / or incorrect billing. Deployment was a nightmare at first, we definitely didn't make it easy on our consultant, but he also did a pool job of guiding us in the correct direction. We had a change in consultants about half way through and she got us back on track.

There are small issues that are annoying... when you email a PO to a vendor it doesn't save a record on the opportunity or work ticket it's associated with, also it doesn't recall any email addresses, so you have to type in address every time. super waste of time. in the scheduler i sometimes have issues finding the work tickets i want to schedule (not sure if that's user error) Often times a work ticket will report committed costs against purchase receipts that have been received and approved making EOM procedures difficult, especially if the purchase receipt was approved ina closed month. I don't thnk the payroll function works for us... (not certain bc i don't do payroll)

We enjoy using Aspire and have recommended it to others. The company listens to users and makes updates based on the users recommendations.

Integration of the primary production functions of our landscape company. Ease of use compared to other software. Continued improvements that Aspire is committed to.

It is costly and there are some limitations

We are happy we made the change. The pros have defiantly out wayed the cons. It is just a beast of a program and a lot to learn. We still need a lot of training.

Job Costing Running Multiple Branches Easier Estimating-easier to train sales Communication between field and operations

CRM! It is horrible to write general notes! It took us a long time to receive a CSM.....I expected the customer service to above and beyond and it felt like we were rushed to graduate and then we had to bag for a CSM.

overall, I would give Aspire a 90 out of a 100. If you asked me this question 18 months ago I probably say 60 out of a 100. But watching the videos and contacting support has been a great help. Your Customer Support team gets a 100. They always get back and help right away.

estimating is streamline now for us Job costing is awesome since using Aspire our profit margin has gone up which is great

I do not like that you can not edit the lines on the invoices. We have a few clients that I have excel sheets setup for invoicing because I can't edit the line on invoices for a maintenance contract. I

Overall, we were very pleased with the conference, great job by everyone who put in the monumental effort to pull it off! We'll be attending the next one.

Interaction with other Aspire Users and the variety of breakout sessions and workshops. We're a new user and still learning a lot about the product, but very pleased with what we learned about where the product is going and different ways we our company ca benefit from it.

I would point out three negative comments about the conference, to try and improve it for next time: Power point has it's purpose, but there was not enough hands-on/live demo of the product in the breakout sessions. We would suggest that at the next conference, there are areas set up, similar to the sponsor booths, where we can interact in person at our leisure with Aspire personnel. It's not practical to try and squeeze in line with other attendees for five or ten minutes at the end of a break-out sessions and overload the presenters (who were always available and gracious with their time) discussing our individual company applications or questions. We were most disappointed by the lack of ability to spend some quality live/in person time with Aspire personnel (while looking at a live system if necessary) and get away from email and zoom calls. In addition to meeting other users, this was the main reason we attended the conference, and feel we missed out on that personal interaction entirely. Having vendors/sponsors presenting in the general sessions was a turn off, because their products do not have relevance to all attendees. It would be preferrable to leave them to their booths and individual break out sessions.

Very happy overall with the day to day use of the system.

To me, it feels like it does what it should do when it should do it. Everything is in sequence and goes to the next logical place.

It is difficult for users who dont have a strong background in software usage to use the software beyond its basic features.

Overall, I think Aspire is great. It has helped our business grow and gain better insight into the true costs on a job by job basis.

Aspire can seem very daunting at first glance, but if you take the time to really dig in and learn it, Aspire is fantastic. I like that it updates in real time. That you can track productivity on a ticket by ticket basis. The ability to apply all costs to individual tickets to better understand the job profitability. And you can build pretty much any report you could ever need.

There are work arounds when it comes to billing set up (like getting the bill to info to match a certain Management Groups needs). I would like to be able to use a customer's email more than once, because of billing work arounds.

Aspire is an all-in-one system for landscaping companies.

When you need important enhancements to the system, it takes a while for development to correct/fix little and big updates.

Our experience has been a very positive one. Customer support during implementation was very good. Ongoing support for users is excellent with very fast response times and knowledgeable representatives. Aspire is constantly making improvements to the system based on user recommendations and so far, each new version release has improved our user experience.

Intuitive user interface. Logical data query format makes finding granular data very easy. Reports are easily customized and shared with other users. Customer support during implementation was very good. Ongoing support for users is excellent with very fast response times and knowledgeable representatives.

Initial concern was pricing. Aspire appears expensive when compared to similar systems but it actually saves our organization money through better management of the sales and production process, resulting in better gross margin and revenue per employee.

All encompassing, thorough, web based, cost is congruent with success of the business

Implementation was bad. Aspirecare can sometimes give generalized answers and not directly answer the question, expensive, doesn't have easy way to have a garden center/retail encompassed

Aspire is innovative and best in class for the critical functions. I am confident they will continue to provide updates to the product.

Job costing, estimating/pricing, systemizing sales and production. Great data. It is scalable and a true enterprise solution.

All of the accounting functions are cumbersome, yet powerful. There is a sharp learning curve. Only part of the software is available on mobile. Site audits and client communication are somewhat limited.

Personally in the accounting arena, I have loved the ease of invoicing. Tracking time and running payroll is much easier than the old system we had been using.

We were always struggling to do job costing using Excel and QuickBooks and now the information is all contained in the opportunity. The invoicing saved so much time and has significantly improved our cash flow.

The integration and switch over were intense but the Aspire team was there to help with any questions and their training was great. I think there are little gripes with all software but the benefits far out way any issues we have encountered.If you don't hire people with strong computer skills, they may struggle a little.

Tremendous!!! I have loved creating processes and procedures to better analyze data in order to make educated decisions that impact the success of our businesses.

Never ending improvements to help our industry become more efficient in data input and analysis.

CRM-Need more visualization and allow reporting based upon P&L sales as opposed to individual performance. Some Filters and Displays need to be added to List functionality to reduce the need to export into other systems.

Overall Aspire has allowed us to manage based on the numbers and choose which types of work are the most profitable for us.

Timely data, hours and profitability. Using the purchasing assistant to make sure everything is ordered

Not being able to easily turn on and off options for customers on proposals without creating new versions and losing old versions. Not getting all payment details onto invoices. Scheduling large jobs is a little hard to reschedule because you can't just click and drag the start of the job back and have it automatically move the other days.

POSITIVE. Definitely have gotten our return on the investment to the bottom line.

The overall customer, employee, and document management.

It is initially complicated and cumbersome to implement. But the complexity of setup supports the broad spectrum of functions associated with ASPIRE. Pain upfront, glory in the rear.

All the critical data to perform daily tasks such as time entry, proposal making, etc. are all in one place.

Some areas of Aspire that we think would work a certain way do not work that way or work backwards from how we think it should.

User friendly, customer support, efficiency of implementation and employees that know the software through and throurgh.

All systems have glitches, but once they are resolved there are usually no problems

Aspire requires "power" users to understand and fully implement the system for the team. If has a lot of possibility and getting it to all work for you or modifying your processes to fir with Aspire take real time and effort. But for the average user who is putting this to work on a day to day basis the software is fairly easy to use.

Aspire's greatest weakness is the client facing side. The lack of easily changeable email templates is really a disappointing part of the software and certainly an area that they need to work on.

Aspire has enabled our company to eliminate overhead positions from time keeping to estimating. Operations team can track efficiency in real time and sales team can estimate quickly.

Ease of use from updating pricing structure to getting real time P&L information at the push of a button

Running Sales Reports and Portfolio Reoccurring Reports can be challenging at times selecting correct criteria etc.

I like the ability to customize the software to fit our needs. Its all in one.

I would like to see a time off requesting feature built into Aspire.

There was initially a giant learning curve with how the system works but 3 years in, I feel confident using the aspects that pertain to my role day to day. One thing I enjoy is that there constantly seems to be a new way or different approach to gathering and utilizing information on the platform.

I appreciate the readily accessible information pertaining to all portions of the workflow. Being able to estimate, win, and schedule for upcoming work on one platform has been an absolute game changer for the way we do business.

The mobile interface, especially the app could use some work. The latest version of aspire mobile is a great step in the right direction but is still missing components that are important. The ability to access overhead tickets has been a an issue that we would greatly like resolved.

consistency within estimating & the fact that it forces you to do things the correct way

the customer support is poor which is a big deal. There needs to be either support that can be reached via phone or an account manager that you can work with and schedule a zoom meeting. there are problems i'm having but put off because getting to the answer will take so much effort