All Elite EXTRA Reviews
1-25 of 135 Reviews
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Bharat
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Distribution Dispatcher
The portal works smooth and i enjoy working on it.
CONSThere are no flaws observed of now for the portal and meets the expectations.
Brian
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Good Product
So far the system is very good for it's intended purpose. It allows to the sales person and the delivery to plan the route together. The real time tracking and the route tracking of each driver is very good and helps to plan the day and the up coming days. Having a dot on the map showing where something needs to be delivered is also another way to create the best route for each driver. Overall it is a good product once you figure out all the little icons.
PROSBeing able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly.
CONSOne draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV.
Reason for choosing Elite EXTRA
Integration with the current ERP system was easy.
Kenny
Automotive, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Elite Extra Review
That it ties into ACDelco Connection for buyers to see.
CONSVery robust program and not always easy to navigate as well as drivers ETAs are never right. Also, need to work on the geo fencing.
Reason for choosing Elite EXTRA
That it ties into ACDelco Connection for the buyers to see.
Dylan
Logistics and Supply Chain, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Elite has Helped scale our business
Overall a great tool that has helped scale our business and grow a lot!
PROSIt has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.
CONSThe driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them
Calvin
Automotive, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Elite Extra - a strong third partner business partner via ease of use and service
While my exposure was limited, it was one of the best third party pieces of software to work with. It was seldom down, and when it was, the cause was of the failure was usually pretty easy to track down and correct.
PROSElite was already an established process within the organization when I joined. My role was to add new warehouses to the process and to assist the office staff in managing the behind the scenes file processing when a failure occurred at some point in the process. What I liked most was that the process was logical and easy to interact with throughout the process (in reference to third party processes).
CONSTechnical support. I know first hand that the user community enjoys a robust interactive support system, but having to the product late I did not have a strong relationship with Elite's technical staff. That seldom created a problem as the process to interact with Elite was intuitive and very straight forward.
HUGH
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Elite review-cps
Has been a great relationship between our company and Elite for many years. We have grown along with Elite over the years having intertwined our businesses beautifully.
PROSI like the whole package. Couldn't imagine our company running without this product
CONSWish could take and store pics at time of delivery and store with tracking/delivery information like ups/fedex.
Reason for choosing Elite EXTRA
We chose this at the time because it really was a more complete product at the time for a very reasonable amount of money.
SANTANA
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Parts Delivery
We love the live tracking and proof of delivery options. Being able to take photos that are automatically saved under the invoice number allows for a secondary check system to ensure the correct parts and quantities got delivered if a discrepancy arises, allowing us to better take care of our customers and dealership.
CONSThere are lots of options with reporting that we love. But they are set reports with only a few filter options. When reporting our profit, with driver mileage with customer info etc. I have to pull a few reports and combine them in excel. Would like to see more filter or include options.
Paul
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Just get it!
We were told when we were first talking about using elite EXTRA to just get it and I would mirror that sentiment. If you are on the fence DO IT.
PROSHaving proof of delivery including GPS points and photos has helped us to not lose money when a customer claims to have not gotten a delivery.
CONSElite EXTRA has so many capabilities that have to be "turned on" and sometime we were not even aware that it was available. This is becoming less common because all the videos and emails are great.
Joseph
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great Product Easy to Learn and Use
Since implementation we have become more efficient. Set up of routes is fast and easy.
CONSTo be totally honest. We have found no cons.
Cynthia
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Definite thumbs up!
Personally, I feel this system makes it much easier to route, update, communicate and make any needed changes, ultimately allowing us to better serve our customers.
CONSNot sure about the timing of updates, and the changes they bring.
Richard
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
EliteEXTRA is the best technology partner I have ever worked with
EliteEXTRA is by far the best technology product and partner I have ever worked with. Implementation was easy, support is excellent, and their product has become a critical part of our organization.
PROSVery user friendly. Once you start using it, you can't function without it because it's so good!
CONSThe system does not have a great process for handling orders delivered manually (outside of EliteEXRA).
Reason for choosing Elite EXTRA
More user friendly. Better mapping technology. Met our business needs exactly.
Michael
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great Product and Support.
It has been a awesome experience working with Elite Extra. The ease of use of the product is easy to train new staff, as well as a quicker reference for order control and order management.
PROSI love the ability that we have to view and take pictures of our product as it is delivered. This helps helps with accountabilaty towards the driver as well as the customer. This one feature alone has saved us thousands of dollars per month.
CONSRoute developement with future customers or customers not in the system is not available to be done easily. And sometimes using android phones at the driver level, sometime the system is glitchy, however the apple phone users have 0 issues.
JAKE
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Great Tool
It is nice to be able to track drivers and what they have on their truck in real time.
CONSThere are features other competitors use that we haven't been shown how to use yet. Example would be our customer being updated as well on delivery status and what invoice they are bringing them.
Rashun
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Elite Extra
I like the ability to see where the drivers are moving to and from. The ability to also send on-time messages is also key.
CONSThat there is a slight delay in their actual location, thus delaying pickups or additional information that might be prudent.
Dominic
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
All European review
Just the overall ease of use. Anyone can pick it up and start using it!
CONSVehicle tracking. Sometimes if a driver has been logged in on a different device, it'll track the device not in use and not the one currently being used.
Kristina
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Elite Extra, including electronic DVIR
The Elite Extra team are readily available, open to one-off needs for interface with our Oracle system for data management tools, and are constantly seeking to add features to meet our needs. This tool has been easily and quickly adopted by all of our locations.
PROSMultiple capabilities for dispatch, plus inclusion of electronic DVIR, although the readily available live support is also outstanding.
CONSTakes initial training, as it is not intuitive initially for a self starter; however, this is not unlike most software platforms.
Matt
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Small time user
The entire team that we dealt with made the process so simple. They took our inputs and turned it into a wonderful final product. They didn't just simply turn it over to us and make us figure out how to use it. They offered multiple training sessions and made sure we were comfortable with the product before we went live with it. They even followed up after we were live to see if they could provide any more support.
PROSThey customize the software to do as little or as much as you want. We are a small time user just getting going with the product and it works great.
CONSHaven't run across any issues with it yet.
Matthew
Warehousing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Good Stuff
Very satisfied with this program. Generally works in a way that is beneficial to the operation.
PROSEasy to use and very clean to add users.
CONSThe tracking is sometimes disconnected or delayed from where driver actually is.
Tony
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Tony g review
Very good, it is truly the leader in the industry, provides all the bells and whistles needed
PROSProvides a lot of routing and delivery data
CONSNeeds more sales tools, more data defined by each route set up
Jared
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great addition to our fleet
We are so pleased with the results and would recommend this to anyone that has to put delivery routes together that change constantly. You will save time and money.
PROSElite has helped us manage our drivers, time spent delivering, and images of delivered product has saved us hundred if not thousands of dollars.
CONSCan be cumbersome to get all the data into elite.
Lacey
Automotive, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Fantastic Tool!
They have fantastic customer service and are always very quick to respond to questions.
PROSElite Extra gives us the ability to track deliveries, assign drivers, keep track of COD monies, and retrieve POD's.
CONSIt looks a little scary to those without much experience using computers or apps, but once they see how easy it is, it's no problem.
Bryant
Environmental Services, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
EXCELLENT & EASY SOFTWARE TO USE
Highly Satisfied. The use of the software daily makes its very manageable to ensure the courier are meeting the client's needs as they arrive and while they are on site at, the times they are needed.
PROSComputer friendly even for someone who isn't comfortable with technology.
CONSit's got a minor delay but nothing that hinders the user from real time tracking
Luke
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Game Changer
I do not know how we could have been happier.
PROSThe ability to know when and where every order is at all times
CONSSmall fonts and icons. Getting old is a bummer.
TYLER
Business Supplies and Equipment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2024
Excellent Source
Overall a fantastic experience. It has helped me a lot.
PROSI love being able to check when my delivery is going to arrive to my customer and also when it arrived and who signed for it. So many times customer ask where the part is and this has saved me.
CONSSometimes the route times lag a little bit.
PAUL
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
BEST ROUTE SYSTEM
GREAT. I COULD CHECK ON MY DELIVERIES ALL DAY
PROSUPDATES AND GETTING THE RIGHT TIME FOR OUR CUSTOMERS
CONSGETTING REAL TIME AND MORE UPDATES OR US