All eWorkOrders CMMS Reviews
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Jeff
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
A Chevy Corvette in a Ford Focus package
Positive to outstanding.
PROSThis software has an ease of use and covers so much of what's needed. We run our business on it and it has performed flawlessly. It has so much "bang " for the buck. This software performs with or better than any other CMMS software on the market. The initial set-up and implementation was super fast and all questions arising from it being new to my team were answered within minutes of reaching out to customer support. If price was no object, we would still use eWorkorders. I have customized it with no issue and train new people all the time. Fantastic Software and Customer service!!!
CONSCons are few. I would add a picture and document function into the original package and charge for space beyond a certain limit. Add a color option for text in the work order so you can highlight or bold things you want to stand out. Add a lock function to the notes. This would prohibit anyone changing a note and date for nefarious reason (CYA). That's about it.
Reason for choosing eWorkOrders CMMS
After consideration and use, this product will do what ANY other CMMS product will do, but, with less strain on your wallet. Customer service is top notch!
Reasons for switching to eWorkOrders CMMS
OT was hard to use and since they use an Explorer primary platform system, you are stuck with explorer glitches as well. Spending an hour trying to figure out why the printing fields are right is a waste of time and productivity nightmare.
Chris
Biotechnology, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Most Cost Effective and Easy to use CMMS on the Market
Very user friendly and intuitive. Very easy to self administrate. Their implementation team and technical support are very helpful. No hidden costs!
PROSAbility to create multiple workflows and GMP features. Extensive self administration capabilities. No Hidden costs!
CONSCan't say anything negative! If I had to pick one thing, it would be the fact that I can't replace their logo with my companies. We have to have both on the working pages.
Reason for choosing eWorkOrders CMMS
Features that help us meet FDA/GMP workflow requirements. Cost effectiveness. Their team is very professional and extremely knowledgeable.
Chris
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2011
EWorkOrders. Rocks. Period..
To reiterate.. ABOVE ALL: INFORMATION PROFESSIONALS' CUSTOMER SERVICE/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE.. We started off using EWorkOrders for one department and have been steadily configuring functions for use by various groups. In 3 short months it has become the center piece that our business model now functions through. And we're still expanding with it.. If your company is in need of a fantastic software package, with impeccable support, I ABSOLUTELY RECOMMEND EWORKORDERS. UNEQUIVOCALLY.. BRAVO GUYS!
PROSWhere do I begin?? I'll try to be brief.. EWorkOrders is a powerhouse of full featured functionality, to say the least. There is a robust amount of config options that are all extremely flexible - give or take a few minor caveats.. That being said, implementation/customization does not require a degree in rocket science. AND ABOVE ALL: THEIR CUSTOMER/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE..
CONSJust to be fair: Although the guys at EWorkOrders are very available and more than willing to explain everything and anything that one would have questions about, a more in-depth Help section is most definitely needed.
Bob
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
CMMS - A Major Decision
Great to work with during our fact-finding process to determine what system to use. The eWorkOrders team has also being very available when there are questions on how to setup something - e.g. adding new equipment in a new satellite facility.
PROS1. I was familiar with the system at another facility that I consulted with. 2. Ease of Use: setup is easy as well as general maintenance of the system. 3. Features: many that most high cost have (and don't) 4. New features/enhancements being added monthly. 5. Our IT department was satisfied with the connection to our facility.
CONS1. I can't think of any other than allowing more customization of welcome screen.
Reason for choosing eWorkOrders CMMS
Value, Ease of Use, and features that were available to our facility.
Tony
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great CMMS!
Very professional and helpful support. Easy implementation. Easy to learn.
PROSEase of training and use. Customizable. Price point.
CONSNothing to dislike. This system offers everything we need and more.
Reason for choosing eWorkOrders CMMS
Equal features at lower cost. Excellent support.
Tyler
Industrial Automation, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Excellent CMMS software in eWorkOrders
One thing that I like the about this software is that it is user friendly and easy to use. Another thing that I really like is that the customer service is outstanding. Any questions we may have, they have all the answers and solutions. Very easy to work with!
CONSWe currently don't have the need to use all of the features that eWorkOrders has to offer, but with what we do use, there hasn't been much to dislike.
Reason for choosing eWorkOrders CMMS
We went with eWorkOrders over other products because the implementation suited us best, it was the most user friendly, and the best price point for us.
Cindy
Oil & Energy, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
eWorkOrders - great product
We use eWorkOrders to generate bi-yearly work orders for maintenance on equipment, then other work orders can be generated from those if an issue is found. It makes the scheduling of PM's and failure work orders easier.
PROSThe customer support is outstanding. "How to" videos are included in the software which make it easier to get started using.
CONSUnderstanding how different parts work together took a little time to learn, but after being in the system it comes easier.
Reasons for switching to eWorkOrders CMMS
We needed a database that everyone could see and work orders would be generated from.
Starr
Biotechnology, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Essential Business Improvement
Celgene has been a customer of eWorkOrders CMMS solution for over 15 years. Our industry which develops and commercializes medicines for cancer and inflammatory disorders has very strict guidelines and regulations to follow. So the vendors that we engage with have got to be at the top of their field. Our teams are spread out throughout many locations around the world and they give eWorkOrders the highest possible rating for the easy to use, support team and their high quality CMMS software solution. Implementation throughout our many locations has been seamless. Employees love it. With the eWorkOrders Enterprise Asset Management (EAM), we can effectively manage and schedule preventive maintenance and resources without any disruption to our business operations and prolong the lifecycle of our assets. Top managers love the fact through reports and dashboards, they get real-time information on our maintenance operations. We recently began integrating our inventory application with Grainger so that we can easily manage inventory levels, costs and more through our existing system. It is a real plus that eWorkOrders is a system that grows with any size organization.
PROSEasy to use by technical and non-technical personnel. Ease of configuration, personalization and customization. Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week). Meets our PM and Demand Work Order needs right of Out of the Box, without the need for “add ons or consulting” Meets the diverse needs of the various department types above, not just Facilities. Immediate service from the on-call developer team for custom requests, tech support or general assistance. Less expensive than other CMMS Maintenance teams have access to historical data, manuals and other pertinent data from their phones and iPads. Unlimited number of requestors and users accounts Requestors do not need accounts. Web-based, making it easily be accessible from all devices on or offsite. Instant notifications to in-house staff and outside service providers. Advance Preventive Maintenance reminders to in-house staff and outside service providers. Several hundred standard reports, KPIs, metrics, analytics and dashboards. All customizable upon request. No coding Required to personalize or customize. How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests. Single sign on available for staff who need to log in to their user account. Predictive maintenance technologies, such as meters.
CONSSystem Not offered in foreign languages (although you can create the Work Order request page in any language) Mobile version is not available while offline (no internet/wifi/mobil access)
Sandra
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Eworkorders review
We recently were asked to find a software that has the capability of our customers to create a work order request on line. Low and behold we already had it. After finding out about that, it took very little time to have it set up to our specs and was in use in very little time. That is what is so great about Eworkorders is that they have so many aspects of their software that I am still finding out new things, and that is after 10 years of using it.
PROSI have been using Eworkorders for 10 years. I took quite a while back then looking at different softwares for our workorders when our other software became outdated and not very easy to use to begin with. This is when I came upon Eworkorders. After talking with their representative and looking at their formats and the east to customize it, I realized this was the software I was looking for. I haven't looked back. If for any reason I have a question or needs something added that I don't have the capability to do, they will help me in anyway. They have a fantastic team to work with. Again, the ease of using the software, the customization to my specifications and so much more is the reason I have stayed with them for so long. I hope to be one of their customers for many years to come.
CONSI have no cons to speak about with Eworkorders. Their ease to accommodate my specific needs is awesome.
John
Industrial Automation, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Review of CMMS System by Connell Industries
Our deployment has been steady over the years and the support from the eWorkOrders staff has been unwavering to help us along. The reason is that the end user of eWorkOrders operates in a bureaucratic manner and there are times when things slow down or grind to a halt and then pickup again.
PROSThe level of customer support was very good as well as the IT support when we requested custom work that needed to be done. All the personnel at eWorkOrders are very knowledgeable, responsive, and most of all pleasant to work with.
CONSI think in my experience, that the 75 character limitation on item descriptions has been a bit problematic plus the fact you can't have items with the same description even if they are in a different stockroom or location. However there is a work around that can be used.
Reason for choosing eWorkOrders CMMS
There were no alternative sources of supply being considered.
Brandon
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Reich LLC
Again, having eWorkorders has been an absolute game-changer from a PM perspective.
PROSHaving the automated PM functionality has been a game-changer for our Maintenance department.
CONSIt would be nice to have a more dashboard/cockpit view.
Vendor Response
Hi Brandon, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our PM functionality. Our dashboards can be configured to meet your needs, please feel free to call your account executive or our technical support team, who can help you out with your specific requirements. Our goal is to always provide our customers with the highest quality CMMS and the best customer service.
Replied March 2022
Pam
Government Administration, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
A Work Order System without all the Work
As the Facilities Systems Manager for the US Senate Sergeant at Arms, we found eWorkOrders very user-friendly and comprehensive enough to meet our needs. With our very high security standards, we were very impressed with the preventive measures that the eWorkOrders team has in place to protect our data and our CMMS related processes. Working with the eWorkOrders team has been a great experience. The team always picks up the phone and accommodates our requests, no matter how crazy the request may be.
PROSI liked that I didn't need to be a computer programmer to use eWorkOrders.
CONSI don't have any cons with regard to eWorkOrders to pass along.
Jeff
Pharmaceuticals, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
EWORKORDERS REVIEW
General ease of us whether it is general work orders , PM management asset management or work order tracking. WE LOVE THE ENTIRE SYSTEM. We have been using this product for 14 years. It is miles ahead of any other CMMS software I have used previously or have been exposed to on other sites.
CONSI really don't have any dislikes with e work orders. If you encounter a problem or have a feature you would like to add the e work orders tech support is OUTSTANDING.
Juan Carlos
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Easy to use, easy for control and easy data retrieval
Excellent
PROSCloud-based application, run in every device, easy and flexible reporting structure. Possibilities to save documentation (procedures, manuals) in the cloud and expansion to other tasks other than maintenance, ex: sanitation.
CONSSome of the reports I could not export in pdf I have to save as pdf. Not a big deal
Reason for choosing eWorkOrders CMMS
We just liked the cloud capability
JUSTIN
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Customer focused, excellent customer service, easy to use, customization is awesome.
Customization, historical data on repairs, reports, communication with the maintainers in the field.
PROSThe software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.
CONSI do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.
Eric
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Very Intuitive and Snappy Work Order System
It's very quick, efficient, and intuitive. The best part for me are reports. Just a phone call and they'll make a custom report for anything I need.
CONSDoesn't really work for fleet vehicle mileage and parts tracking.
Karen
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2019
Easy to navigate
It is easy to navigate around the program to put in work orders and print them
CONSSometimes finding a specific work order it difficult because the type filters that are offered
Vendor Response
Hi Karen, Thank you for your review! You should have the ability to filter on every field related to a work order so that you can easily find any that you are looking for. We'll have someone reach out to you this week to make sure you know how to do this.
Replied March 2019
Jim
Restaurants, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
eWorkOrders CMMS Review
Fantastic service. Great support from the tech team
PROSEasy of use. Easy to read reports. Customization is available for a nominal fee
CONSService catalog menu names need to allow more characters
Ginny
Philanthropy
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2015
Excellent product!
The product is extremely user friendly, easy online access, and excellent overall results. The vendor always responds to our needs within moments; very accommodating and always carries a high level of professionalism; and great technical support. We have 320 employees who have access/user ability to the software, we have not had any problems with the software or user complaints.
CONSWe have no complaints. The product is excellent for work order tracking and reporting. All levels are able to use the product with ease. The facility directors seem to be very happy with the work order system.
john
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
EXCELLENT CUSTOMER SERVICE...CONSISTENTLY.
It does everything that I want it to do and when I require a change the staff at eWorkOrders makes it happen every time.
Mario
Farming, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Eworkorders Review
We have been able to get a master list on our asset including vin numbers , registration dates , and employee using them . Also , we are have the ability to keep records of our PM's in a more efficient manner while giving technicians more accountability . Keeping track of our expenses by assets and programs has been one of the main issues we have solve, the reports are clear and give upper management an easy glare at everything that is happening on the maintenance department.
PROSIntegration process was easy and straight forward , program is easy to use and learn, the program has multiple reports which gives you the ability to look at your expenses from different angles.
CONSI believe the creation of new parts on the inventory could get easier but so far I got no problem with it.
Tim
Non-Profit Organization Management, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
eWork Orders great support team!
Great experience.
PROSEWorkOrders has been very useful for our team to send maintenance work orders in. The customer support is excellent.
CONSNo complaints, I am well pleased with eWork Orders.
Reasons for switching to eWorkOrders CMMS
eWorkOrders is a better value and easy to use.
JoJo
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2010
eWorkOrders is the best system out there
Highly recommended. Especially for high volume companies that send many Work Orders. This system is easy to track and get exactly what you are looking for when you need it. Highly compatible if you enjoy a paperless office.
PROSThis system has really made creating, editing, tracking and sending work orders extremely easy. We have used other systems before and nothing compares to eworkorders. All management screens are user friendly and do not require much data entry. Email, Fax or print from your desktop directly to work order recipient. Many fields and reports were custom designed to our needs. Customer Service is always available and any technical questions are answered immediately, usually within a couple of minutes. Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.
CONSOnly Con is that we tried so many other Companies before finding this awesome system.
John
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2009
Excellent product and support
It was hard to come up with "cons" for this product. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality than is delivered by this product.
PROSCould get it up and running same day Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they tood the time to understand my business, not just shill their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use.
CONSThe graphics interface could be a bit "sexier". It's OK, but it's not as smooth and stylish as some.
Liberty
Pharmaceuticals, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
The ease of use of the system is great!
Ease of use is great; Captures all user requests easily; Report generation is great for trending information; great way to reconcile requests, at the end of a given period.
PROSOur users easily are able to create Work Orders for all of their controlled document requests for issuance, retrieval, and archival.
CONSSetting up the parameters for the application isn't intuitive. I did have to call support to guide me through the process.