Payroll is simplified.

Very easy set up, features are very convenient and precise. Employees enjoy the convenience and payroll becomes a breeze.

Not many bad things about this product, perhaps GPS accuracy can be tweak a bit but I thin k that may have deal with devices being used on as well.

We use this software for my husbands small business. Overall, it's good value for the price, but definitely needs improvements. It has all needed for us functions: creating locations, clocking in and out, GPS.

It has all functions needed for our business: creating locations, clocking in and out, GPS. recent conversion to a cloud was a good change since it can be accessed from anywhere.

It's not very intuitive in use, doesn't always identifies locations correctly. It took us a while to figure out how to download timesheets in Excel format, and when I tried emailing the customer support, I got no response.

I really like being able to track hours and records, and run customized reports. I also like that we don't have to bring the clocks in to collect the hours.

The thing I like least about the software is the updates. Every time it updates, another problem is created. I am not a person who gets frustrated easily, but after years of bad experiences with customer support I tend to get frustrated easily when I have to talk to them. We usually run into problems while doing payroll, and then we have to wait for them to call us back. After they call back I have to spend a couple hours on the phone trying to troubleshoot the problem, at the most inconvenient time. We purchased the software in 2011, and so we know how it works and what reports are available because we have been using the same functions and reports for years. If something breaks and I call in to support I am frequently told that has never been an option and if it was than it was a flaw in the program, or that we have been doing things wrong and we shouldn't be doing our payroll the way we are doing it.

Its a great application and it has all good features and hence prevents delays and errors.

1. Its an excellent tool to track time 2. Its quick as it saves lots of time 3.As it provides real time data hence there is no possibility of errors and hence its accurate and reliable 4.Its secured, accurate and easy to use features results in no issues with payments.

1.The use of app draws around 14% of the battery per day 2.To use it one needs to wait until job numbers are set up from office.

Quickly knowing who is where, and sycning records to QB

The interface is easy to use. I like the simplicity of adjusting time and making changes. For the most part the user interface is intuitive. The crew seems to like the independence and simplicity. For instance, if someone is picking up at a lumber yard to start the day they can clock in there, rather than waiting til they get the job site and using a hornet. Before they had to beg me to adjust their time...which was hard to remember. Everyone often forgot, but just a quick photo plus the geotracker component and I can see that they were, indeed, at the lumber yard.

There is a very big con, which is the lag time that occurs when using Linx software to move the Time Summit data into QB. When everything was l hard-drive based this was a seemless interface. Now, with the Linx being hard drive based and the Time being web based I have interminable delays. It's very very frustrating. There are other related problems too, such as before if I checked a box for time, but synced or uploaded to a different company, then the time would not go through. Now, the time goes through and gets put into QB for the wrong company. It's a problem.

It super handy having it on my phone for clocking in and out from job site to job site.

As of late it seems to be clocking me out automatically. Always at noon. Why?? [SENSITIVE CONTENT HIDDEN]

Offers web, iOS, and Android options for time entry, can work in online or offline mode when you don't have good coverage

Expensive to integrate with, unstable, breaks frequently (particularly custom integrations), no REST API.

Once payroll has a handle on the software and has faith in the software. It does make payroll faster to process.

It integrates with QuickBooks. The reports that we use are vital to billing our clients since they are billed on a time and material basis. The ability to go back and look at individuals time sheets makes it easy to research any ones time worked.

There is a learning curve. It is not an easy process for individuals that are not computer literate. They do have good support staff.

Each employee is in full control of their own hours- no more blaming managements, or their foreman.

All of the features in the program itself are great. We like the geo-fence a lot for tracking where guys punch, and the selfie is great for accountability.

The software patches are glitch-y at times- as is the case with most patches. We have had issues almost every other month with some portion of the patch

The GPS pin function was the best part of this software; you knew when an employee was at a specific location and for how long.

The reports in ExakTime are not excel friendly at all, and they cannot be customized in any way. Reports are cookie cutter and not flexible.

I like that you are able to leave comments on the actual timecards, it saves a lot of time from the field notes. I also like that you can see where the employees are clocking in and out from. I wish it would automatically ask them .. "Why are you clocking in here outside of the geotracker" so that they have to answer or say it was a mistake and they meant to clock out earlier. I also like all the different security settings.

The part that I least like about it is that when I am adjusting the time records, it can be very slow. Also, there are way too many report options and it is hard to figure out the right one you want and it takes too long.

none

worst customer service would not recommend them for anything -product cannot be used after set date until over inflated fee for non existent maintenance is paid -

We had purchased product for 5 years apon Exact time upgrading system and the day before our payroll we were locked out of our time clock employees time data therefore blackmailing us to pay annually fee of 4000 dollars to retrieve It Worst customer service ever

Mobile phone app is useful and works well event hough the tools available are limited

Editing and adding punches to a timesheet is terrible. Updates don't appear on screen until a long time has passed. The software often screws up punches so they overlap. It defaults to the wrong items all the time forcing more edits. Often displays confusing warnings saying it will discard changes even after updating and recalculating. Recalculated and saved changes do not display for 10-15 minutes making it extremely inefficient to verify edits and add punches.

Product and software worked fine for 2 plus years.

Clocks are outdated and company did not prevent clock from going down. As others have said they hurried and got our money for service contract for year before we had clocks going down. We ordered new and received a few and had bad ones that have RMAs and have to wait for replacements. At this time we are manually entering about 150 hand written time cards in to website and it is very costly.

The ability to quickly add employees to the system is nice since they chanced to a subscription model.

Limited features and VERY limited customization options. The program is what it is, and you need to make your business work around it. The worst part of this is that employees can't see how many hours they've worked from the phone app. It would be nice for employees to see their hours at the very least, and possibly even get alerts at set increments.

Easy to use...user friendly. Anyone can navigate through the software to all the different available options without having to go through a tutorial or manual. Also, the customer service is top notch (not that we've needed much).

So far I haven't notice anything that's super terrible but one thing I think that can improved upon is the reporting features and options...or should I say not many options. I feel they could offer more reporting options based on all the different types of data that is collected. I'm sure there are many different needs for different companies, so that may be part of the reason why there aren't a ton of reporting options.

Accurate input of information/time from the carpenters in the field and also the ability to see in real time where and what the carpenters are working on. Plus, the report to enter into payroll computes accurately.

That all of the reports tally correctly. Not all software does which was an awful surprise to us! sorry

I cannot print a report using Safari but have to switch to Firefox. But, now that we know it is easier.

This move to the web has made things a lot better, and the support has been fantastic!! The live chat and response time/efficiency of the support team has made things far easier for our entire team!!

tracks time well bread crumbs

would like geotraker to continue to run as long as ppl are punched in even if they close the app would like a few more customization options, but pretty good overall

I called inquiring an ExakCare Renewal e-mail we had received. Jeremy was very helpful in explaining the prorated amounts per Hornet as well as updating our account information as we have recently moved to a new location.

It is mostly user-friendly and even when I come across certain components I have trouble with, calling the customer service line usually does the trick!

Only one thing I've come across where I have a hard time with the software is obtaining original clock-in/clock-out times once they've been edited. This is minimal and we've created a process where there is no need to locate the original times, but an easier way to access the original employee's time card with clock-in/clock-out times would be great!

Every Time I have needed extra knowledge about using a feature ( pulling reports, time issue..etc ) I received instant response via live chat or a phone call back within minutes.

I have the ability to make changes myself as office support to time cards, locations and add field notes.. The Map Summit feature is wonderful for double checking employee location clock in. QuickBooks and ExakTime work well together.

Does not have the ability to print field notes with time records.

We find ExakTime easy to use and affordable. All 3 of our companies now use it. We find that ExakTime pays for it self plus more. We are super pleased with it.

Easy to use, know the location of my employees and if they are really at the site or half way home.

nothing i would change

Great time clock management and reports. Easy to use for the field guys.

Accurate GPS time punches on an individual employee or group of employees. Ability to separate by job code and location

Needs to integrate with Procore. The user interface should update more frequently on users phones. (when we create a new job it does not appear on the employees time clock for a day or two unless they manually update.

We tried it for a month, but it did not offer any functionality above our existing application that our guys are already trained to use.

ExakTime is a simple, intuitive time tracking app. It is easy enough for our plumbers to use in the field. It allows for a single touch of a button to clock them in and out. The user interface is clean and modern. This is the best UI that I have seen in the market. Taking a picture of the person clocking in allows for validation that the employee is the one clocking in. This is great!

It is not much different than other time tracking software.

I was very happy to see a technician take ownership of this task I had of migrating the software off a pc and putting it on a server. The person was professional and proficient.

It's supported excellently and work exceedingly well.

I believe we save money on hours. My guys often used to drive home early and write down 8 hours.

I like the accountability and reassurance I am not paying people who are not on site. I like the ability to set a geo fence around the jobs

I often can not see where the guys are working or if they are signed in or not on the team view function.