All Hellotracks Reviews
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Gertruda
Verified reviewer
Logistics and Supply Chain, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2020
Small price for main feature
We started our jobs with confidenced that all routs are under control. And this sofware hellped us to grow. So now we need more functions and switched to orher product.
PROSThe price is very low if you need only the planning, tracking and optimizing the routes. Very good snd easy app for driver. They love to see the excact time window to artive.
CONSVery few functions and no possible to customize.
Reason for choosing Hellotracks
Great pricd
Patrick
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Best Field Staff Management tool ever
Amazing experience! Ine can get a perfect overview of field staff activities real time and at a glance. It's so easy dispatch and track the work in the field. Allows dynamic planning!
PROSEasy to use Intuitive To some extent, ability to customize Adapt language to Spanish
CONSSchedule view is unfortunately missing Not possible to optimize routes when having different start and end locations Dashboard not possible to customize and showing information not relevant
Reason for choosing Hellotracks
Hellotracks gave an excellent first impression, ready and fast to answer any question. VERY proactive team. I approached Dispatchme recommended by a good friend of mine. Getting in contact with Dispatchme was a terrible experience. Lack of interest, professionalism and respect.
GEOFF
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2019
my experience
I like how you can customize each route and stop.
CONSI wish we could automatically reverse the routes.
Vendor Response
Thank you Geoff, We appreciate the feedback from you and are happy to hear that you like the customization feature within Hellotracks. At Hellotracks we are always considering ways to improve the product and we will look into the possibility of creating a feature that can reverse routes. Regards, Your Hellotracks Team
Replied August 2019
Susan
Transportation/Trucking/Railroad, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Enhances efficient management and optimization by monitoring team locations
This solution is designed for businesses requiring real-time coordination and field staff for efficient service delivery, including logistics, maintenance, public sector, and health services.
PROSHellotracks suite enhances efficient management and optimization by monitoring team locations, automating dispatching, optimizing routes, and cutting costs with customizable workflows and advanced analytics.
CONSUpdates are made by own without any notification. Plus, the limited functions are a big problem.
Linda
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Hellotracks Evaluation
Benefits: -Easy to navigate -Helps us stay organized -Interfaces with out programs we use for the business
PROSThe software helps us to track our field employees and helps the field employees track to find our customers
CONSChanges/updates are made without an explanation or awareness
Vendor Response
Thank you Linda, We appreciate your feedback on Hellotracks. We are happy to see you find the software easy to navigate and find it helpful in tracking your employees and customers in the field. We are sorry that our updates are made without explanation or awareness and appreciate you bringing this issue to our attention. You are likely not the only client who feels this way. We will consider actions to improve this for you and our other clients going forward. Regards, The Hellotracks Team
Replied August 2019
Jesus
Environmental Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2019
Simple and effective dispatch solution
I am satisfied with the overall performance of this product. It's a great value for the price and although it has its shortcomings I can always work around those, or adapt. Either way, it's a great fit for my business but as my business grows, I feel that I will soon outgrow this product.
PROSI enjoy its simplicity and ease of use, very easy to implement.
CONSI find it lacking on more powerful features such as customer information retention, online billing and geofencing.
Reason for choosing Hellotracks
I chose Hellotracks because of price and simplicity.
Vendor Response
Thank you Jesus, We appreciate your feedback and thank you for your 10/10 likelihood to recommend. We are glad to hear that you find the product easy to use and implement within your business operations. We of course are always looking to improve on our product offering and are sorry to hear that you find the service lacking enough functionality to cover the important aspects of your business. We would like to have a discussion on what things you feel could really improve the software, as we feel our clients really know what our product is missing and what could improve it. Regards, Your Hellotracks Team
Replied August 2019
Bryan
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
Portable toilet service truck tracking
Overall, I love it, would just like to see a few things tweeked
PROSI love being able to set up a route for my portable Toilets... app is User friendly for drivers
CONSWish app would let me as admin change route as far as deleting stop or adding stop or moving stops...
Reason for choosing Hellotracks
Price
Jeremy
Government Administration, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Great software
Great experience. We depend heavily on this service when needed. It has made tasks much simpler. We are planning to expand our use of service to other departments.
PROSBeing able to dispatch field techs jobs without interrupting current work.
CONSWould be useful to see which techs are close to job when creating new jobs.
Reasons for switching to Hellotracks
Google stopped support of Coordinate Service.
Vendor Response
Thank you Jeremy, We are happy to hear you enjoy using Hellotracks to improve your dispatching without interruptions with other concurrent work. We are always looking for ways to improve our product offering and we can create time to discuss your ideas on how to improve the product. Regards, Your Hellotracks Team
Replied August 2019
Benjamin
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed July 2019
Good for tracking employees in the field and uploading jobs
GPS tracking of employees in the field allows you to know where they are and track their progress. Also good for uploading jobs to field employees so they get the info right to their phone.
CONSCan be slow and needs to refresh often in order to stay current.
Vendor Response
Thank you Benjamin, We appreciate the feedback you have given us on the Hellotracks product. We are glad to hear you have found the software useful for keeping track of your field staff and uploading jobs to your employee's phones. We hope that has made your work easier to complete. Thanks for letting us know about the issue of refreshing the service. This is a noted issue within Hellotracks and we hope to have it fixed in the next update. As always we look forward to any feedback or other comments you may have. Regards, You Hellotracks Team
Replied August 2019
Kim
Human Resources, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2019
Ok product customer serv people hardcto understan
Ok for now
PROSIt seems to track employees pretty good.
CONSA little cumbersome figuring out how to use and could not understand customer service person when I tried to get help
Reason for choosing Hellotracks
Needed somthing to track sales reps
Vendor Response
Thank you Kim, We appreciate your honest feedback about our Hellotracks software. We would like to discuss further with you about what you find cumbersome with the software. There is always room for improvement in the usability of the product and perhaps we can find another customer service person to communicate with you to improve the understanding. Regards, Your Hellotracks Team
Replied August 2019
Bruno
Printing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2019
Perfect for logistics control
Hellotracks changed the way we control our fleet for deliveries of goods and services. The system as a whole offers all the resource we need to get in control of the jobs and people working on them.
PROSGood functionalities for small companies and non expert staff.
CONSNot offering new functionalities lately. It doesn't offer an estimate time of arrival the right way.
Alejandro
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Easy to know
We are now better synchronized
PROSAll the team knows the jobs of each techs is doing and where he is
CONSPrice. Could be cheaper for the coustumer
Vendor Response
Thank you Alejandro, Thank you for the feedback and we are delighted to hear that you have found the Hellotracks software useful for you and your team's synchronization. Thanks for your honesty. How much do you think you should spend on service of this type? Regards, Your Hellotracks Team
Replied August 2019
Danna
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
New User
I am using Hellotracks to track physician liaisons. We have had problems with the software not working. Liaisons have had to delete and reinstall the app. I wish the communication and assistance when there is an issue was better. It would be nice to be able to contact someone by phone if there is a problem with the app. Since I am a new user, I'm not 100% sold on this product but hopefully it will get better.
PROSThe cost of product and it's easy to use.
CONSUnaware of all the product has to offer.
Reason for choosing Hellotracks
Cost
Kevin
Management Consulting, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Excellent customer support, great software
Ease of use, great customer support, value for money
CONSNothing to report
Vendor Response
Thank you Kevin We are happy to hear you enjoy the value and simplicity Hellotracks brings you and your team. We always aim to give the best customer support to all of our clients. Regards, Your Hellotracks Team
Replied August 2019