PestPac
About PestPac
Awards and Recognition
PestPac Pricing
PestPac offers two pricing plans for commercial and residential pest control: PestPac for enterprise-level businesses and PestPac Select for small to medium-sized businesses. Please contact PestPac for additional pricing information.
Starting price:
$1.00
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for PestPac
1 - 5 of 229 Reviews
Natalie
Business Supplies and Equipment, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed April 2021
Best Customer Support
bryan
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
My Honest Opinion On Pest Pac
Onboarding can be overwhelming at times, but the support staff has always been helpful and available whenever needed. You really get the sense that everyone cares about your success.
PROSPest Pac software is extremely comprehensive. It offers everything you could imagine from accounting to customer service. I'm a huge fan of Pest Pac Mobile.
CONSBeing so comprehensive can also be negative in that it takes years to master all of the aspects it offers.
Jessica
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Using pestpac for 10+ years and I really like it.
It is extremely user friendly and does so much!
PROSPestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates! We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac.
CONSI wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment. Also, we'd like to see a prepay option for customers in the customer portal.
Reasons for switching to PestPac
They old system was very outdated and we grew to big for the quickbooks method!
Vendor Response
Hi Jessica - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.
Replied January 2020
Lawrence
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2018
Better than what is available from others, but technologically outdated user experience.
Better than alternatives, but average user experience overall.
PROSWe are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.
CONS>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives. >Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time. >The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years. > There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years. > The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.
Kelly
Chemicals, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
BC/PD Thumbs Up!
It has been Amazing, I used this software prior at another company but never on the admin side of things so it has been a chore but The Customer Success team has been amazing Shaylyn Tiano has been going the extra mile setting up several days more then she should have to make sure I was up an running for a massive account that needed to have devices scanned and detailed reports printed, that account is the reason I originally purchased Pest Pac for in the 1st place.
PROSI used this when I worked at several other pest control companies, I liked how well it can be utilized and transformed into what I need in order to provide better documentation to my customers.
CONSI was always on the Tech side out in the field never doing the admin part...its a lil over whelming but Shaylyn Tiano from the Onboarding Customer Success Team is simply put..."THE BEST OF THE BEST!"The over whelming part of it i guess is all that is involved in getting things set up to run.
Reason for choosing PestPac
I needed the best and I was familiar with Pest pac...it was a logical choice.
Reasons for switching to PestPac
Devices were not gonna be able to be tracked, and they didn't offer trend reports, which I need for my vegetable produce farm account.
Vendor Response
Hi Kelly! Thank you for your review. We are so happy that you are finding success using PestPac! Shaylyn is such an asset to our team and we are happy that you enjoyed working with her. We look forward to continuing our relationship with Blue Collar Pest Detection!
Replied May 2021