This app has totally simplified our site survey and photo documentation process. There's a feature similar to zoom that allows you to complete inspections with the input of team members or answer questions of others that may be on an inspection themselves. This takes our collaboration to a new level and avoids critical errors that may take place otherwise. This also helps to avoid re work and makes it more likely that all necessary info is gathered and organized at one shot.

Ive had a favorable experience and the company has been surprisingly responsive in answering questions which is very important to me

I love the dictation feature so you can label your photos as you are taking them.

You cannot move multiple photos around at the same time.

A fantastic program that desperately needs new developers and a better way to communicate with their tech support staff.

Automatic photo labeling, annotating and report generation is a massive time saver. The people who answer the phone at their support line are very polite.

While our bizarre billing issue has been fixed, I continually notice problems with the way this program frequently fails to sync photos, can sometimes lose them entirely, and for some reason can no longer handle a - or / being added to room names, despite one of the preloaded ones being Foyer/Entry. By far the most infuriating is the utter lack of communication from their support department, despite constant assurances of a call back. I am lucky to even get a "we're looking into it" call back from the people who answer.

All Pros the best software for the operation no blow up, or money needed

Very easy to use very well instructions

This is the sole reason I took time out of my day to write a review. Their customer service is at the highest level. The [sensitive content hidden] and their team has went above and beyond to assist me when a problem has came up while using the app. I had made a promise to a big, new customer, that he would have my report on his desk (email) first thing in the morning. Something had went wrong with the app after a big update, I'm not sure if this was a local issue with just me or a global issue, but when I contacted customer support they spent the whole day working with me to make sure that the problem got resolved and that I could keep my promises to my customer. The owner himself has reached out to me to help solve problems and has spent two hours on the phone listening to my feedback and what features and changes that I would like to see. I don't really know but I'm sure I could find an app that was cheaper or might have more features but based on the customer service alone I wouldn't switch. The ability to get immediate help on solving problems and move on with my work load is where I find the biggest value. I'm very impressed by their commitment to making their product the best it can be.

I like how the app organizes my report and the app itself is customizable to suit the way I want to display the information to my customers.

I don't like how I cannot move multiple pictures at once in the gallery and that I have to manually upload files to the cloud to prevent running out of space.

Love it. Getting all my adjusters using it this year.

Love the ease of taking photos and labeling them as I go.Easy move into Xactimate Easy to pull in and out of archives when a claim is reopened. Overall it works very well.

You must go back and check spelling. It does not always type what you said. Does not show date and time on photograph Not very easy to move photos from one folder to another within the program.

Overall the experience is great, perfect for my set up and company needs.

I liked that I could be as detailed as necessary for photo uploads along with adding my company profile to each page.

I don't like that you can only upload 20 photos at a time and it copies them to your camera roll.

My overall experience has been very pleasant.

Organizing photos live in the field and the team collaboration.

Trouble with syncing and limited data storage when internet is not available.

Voice dictation labeling has shortened the claims process.

I wish it was easier to make templates.

I used it once in a while in workflow arrangement but i saw that the app proved to be more efficient and this is how I went on with it but not for a long time, but also long enough to know that it is good.

The most thing i liked about this app is how flexible it is and how user friendly it is. Due to different tasks that people have in mind, i preferred PHOTO iD because of how easy it is to interact with and you be even surprised of how their prices are.

I don't feel like something is missing, only just to make an upgrade to what is already here and try to make it more light so that it will not take a lot of space or freeze our devices, but other than that it is a perfect tool!

Overall its a solid inspection app. Just needs a some improvement to be perfect.

Its a dummy proof inspection and creates excellent reports. I utilize this server for insurance restoration and inspections. The low file size reports are easily send to insurance companies, customers, or 3rd parties.

I hate that the server does not utilize the abilities of my phone camera. Only 2x zoom and no wide angel zoom. I would like to be able to add my own folders for my pictures (i.e. deck, fence, interior by rooms).

I absolutey love it I think it’s user friendly and awesome for the price

It’s user friendly, it really is easy to use

You have to reorganize the slides which is a massive pain

Overall experience is good. Customer service/tech support is slow to respond and slow to fix issues.

The ease of taking photos and them being immediately accessible as a report

I wish the mobile and web versions has the same features. Adding rooms, etc…

Very good structure to field reports and photo log

Needs more customizability of report output

I found Photo ID to be a useful addition to my inspection process

The ability to add/edit captions to inspection photos is very helpful

Making use of the software required some integration processes.

Excellent product, saves us time

Saves time in that the product automates or photo logs, also nice to be able to see the photos "real-time"

More flexibility on formatting of the photolog would be good

Great customer service and troubleshooting

Makes my business processing a breeze I was extremely happy to switch to this program we will never go back

So far there is nothing that I can complain about

Many projects that we needed this software for.

The process was fairly easy and we enjoyed using it for the company.

Some of the features but i got no complaints.

Very minimal compared to other systems I have worked on but seems to create a workload that all can utilize.

The system as a whole works for basic reporting as well as more in depth information needed as all work orders vary.

I believe for what it is I wouldn't add any features in order to be cost effective.