All SERVTRAC Reviews
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James
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
SERVTRAC Mobile Solution
We purchased the SERVTRAC Mobile solution because we realized the level of service we provided to our customers could be greatly enhanced with this product. Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets. SERVTRAC mobile closed that gap effectively, helping our cash flow in the process. Also, the admin support that we previously needed in the way of phone calls/text messages from technicians in the field was greatly diminished. At their fingertips, field technicians are able to view available inventory company wide and see complete service history, including previous technicians' notes. Having all of this information easily accessible by the technician has greatly improved our customer satisfaction scores.
PROSThe complete integration with our inventory and accounting package makes the invoicing process seamless; no double entry. The service history now available to the technician allows them to communicate with the customer more knowledgably. This is a complete solution. It simplifies the inventory reorder process for my parts department, streamlines invoicing for my accounting staff, and allows me to manage the business with robust reporting features.
CONSOnce everyone was trained on the software, it has been performing exactly how I hoped it would.
Mark
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Integration of ServTrac Software thru Mobile Devices
ServTrac has improved productivity in all facets of our business. The most significant improvements have occurred through better parts inventory management and rapid turnaround from call completion to invoicing.
PROSServTrac Mobile provides for fast turnaround when additional parts and labor are needed for those customers who require DNE approvals. TIS and service history information has proven very beneficial to our technicians. Technician productivity reports are very useful in managing and evaluating each member of our service team.
CONSPayroll Management - ServTrac Field Service Software is integrated with Microsoft Dynamics GP Financials which includes a comprehensive Payroll application. Our staff has found that handing off payroll processing services to our bank is more productive and cost effective vs completing this task in-house. This is not a negative reflection on ServTrac, but it does make sense to our business. The time savings allows our administrative and accounting staff to focus more on our customer service objectives. We are using all ServTrac modules and Dynamic GP modules except the payroll system.
Greta
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2019
Useful Software
It's pretty intuitive. Good customer support.
CONSWish it could also work as a donor database.
Dennis
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Service Management Software Improves Business Efficiency and Service Delivery.
SERVTRAC software has greatly improved our business processes associated with service scheduling and inventory management. Full integration of order processing with our accounting package has simplified accounting functions and financial reporting. Software support is excellent.
PROSThe SERVTRAC Mobile software deployed on technician computers with electronic service reporting and parts ordering has substantially improved technician productivity. We have totally eliminated paper documents associated with service delivery. Technicians are very pleased with access to technical information and service history from the field.
CONSNo unsatisfactory issues to report.
Joseph
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
SERVTRAC is designed for our business
We have been an AMTECH customer since 1989. SERVTRAC Mobile is the latest generation product. We appreciate that AMTECH continues to update their products and services for their customers. We feel that we have been able to keep pace with technology without having to change vendors every few years.
PROSSERVTRAC Mobile helps us communicate with our field Technicians without phone calls back and forth to the office. Our Technicians have all the information about the equipment they are servicing. Technicians are able to get the job done the first time and increase customer satisfaction. Dispatch efficiency has improved two fold.
CONSN/A
John
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Servtrac review-FW
After making the decision to go with Servtrac I was surprised how quickly and smoothly we transitioned to the product. Service dispatch and the techs proceeded with very few "hiccups". Biggest impact is how much quicker our invoicing is going out to the customers which helps cash flow. The techs have so much more service history at their finger tips without having to call into the office and getting someone else involved. I've had comments from several customers recognizing that we are investing in technology to help improve service.
PROSImproved invoice time. Techs are not calling in near as much. Parts ordering improved and inventory better controlled.
Rick
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Mobile Service Application
After reviewing other mobile service platforms we decided on Servtrac. The fact that the hardware integrated well and was built for field conditions all led to our purchase.
PROSEase of training and ability to work offline
CONSThe software does what it is supposed to do so it is hard to fault anything there. Our weather can be hard (below 10 degrees) on the hardware so many times the tech's need to take units indoors at night to avoid slow warmups in the morning.
Peter
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Servtrac Review - Bach Bros. Hobart
Servtrac has been a tremendous tool for Bach Bros is helping us streamline our Dispatch and technician workload. The value to us in shortening the lag time between job completion and invoicing alone has made this a worthwhile investment for us.
PROSConcise and accurate. Keeps our inventories correct.
CONSSeveral areas where "operator error" can rear its ugly head if the user is not well trained...wish there was a more "error proof" way of preventing the technician from going over the customers set NTE dollar amount.
David
Facilities Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2016
Tablet Implementation
Positive experience and good educational training for the future of our company. Customer support has been great and willing to help solve any issues that have occurred.
PROSThe software keeps the technicians and the office personal linked much more efficiently. The service history is a must for our company in order to stay on top of our customers needs.
CONSLearning to navigate the SERVTRAC / Windows environment on tablets proved to be challenging for some of our technicians, especially the techs that had little to no experience with computers. Our solution to this was to allocate more time and internal support to techs that struggled with the new technology.
Sean
Facilities Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Huge Improvement to Operation
I was initially hesitant to go from "carbon copy technology" to high tech tablet technology due to costs involved as well as some hesitancy among a few computer challenged technicians. I have to say that I have been very pleased with SERTVTRAC and have realized many well needed improvements to the operation.... as well as savings. Overall I feel it is helping us to be a better company and to provide better service to the customer.
PROSGreatly improved turn around time on invoicing,Ease of use, technician access to equipment service history, increased productivity, great support team, reduced phone calls from techs.
CONSDoesn't integrate with my current GPS system
Gene
Facilities Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Grand Island Hobart
Going mobile with this software makes every aspect of service easier and more efficient. From scheduling, dispatching, enormous information availability of customer, equipment, and service history, along with parts availability, has reduced calls from technicians. Processing accuracy is greatly improved due to elimination of hand written paperwork along with faster invoicing time from completion. It is very versatile for a variety of applications. It is an exception to the norm now to use paper tickets.
PROSIt is a complete package with great support.
CONSIt spoils you until you are in a location with spotty wireless access. As always, we want it to do a few more things yet.