All SMART Reviews
1-18 of 18 Reviews
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JoJo
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Organized and Optimized
We are not using SMART Software to its fullest, but that which we are using has brought some much needed structure.
PROSThe SMART system is easy to use. This is the first time we have a database of our company at our fingertips. The extensive, filterable reporting features give us detailed information on any one company or one device. I didn’t realize what I was missing in our old system until I poked around in the SMART Software. Now, I can address a recurrent issue before it has a serious impact on a site and take measured action rather than scrambling to get a fix in place.
CONSI would love to push the boundaries and incorporate some type of back-and-forth communication between the end user placing the Work Order and the Tech handling the issue. There are a lot of times where a simple reset of a machine will get it back working. I would like to be able to update the work order with a comment to the site (reset machine). At site level, I would love some way for them to update the Work Order on their end by sending an additional comment. Or perhaps, a way for the end user to close the Work Order on their end… problem has been resolved.
Reasons for switching to SMART
We were initially looking to get control over our inventory.
Emily
Primary/Secondary Education, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2020
A Teacher Must!
SMART Software is great for every classroom. As a teacher, the ease of creating and editing presentations, and for allowing students to interact and engage with the software, is amazing. I also love being able to save my Notebooks to use later as review! Great software!
PROSSMART Software has many powerful interactive presentation tools that make old whiteboards or chalkboards obsolete. It allows users to easily write and edit on top of documents or within the SMART Notebook, and there are even editable games and interactive media for presentations. In addition to that, their updated SMART Learning Online Suite lets users create and edit SMART notebooks online, even letting students join for live virtual sessions.
CONSAlthough the Online Suite has alleviated some of this, the SMART hardware can be very expensive, and requires additional hardware like projectors (and bulbs which are also very expensive). On top of that, several features were recently removed because of Adobe Flash becoming obsolete (interactive timers and multimedia). Many have been replaced, but not all.
Brittanie
Financial Services, 2-10 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Good so far
The software is very user friendly and the support staff is amazing.
CONSThe balances aren't up to date. The bank we use needs a swap after 3 adds for cash and there is no way to keep track of the adds and some locations get filled twice weekly and at this time there is not solution how to do two fills in a week for a location.
Vendor Response
Brittanie, Thank you for your review, we appreciate your feedback. There is currently a way to set the system that will accomodate how you are filling. One of our trainers will reach out and show you how to set that up. Please feel free to contact myself or the support team anytime with any further questions. sales@smart.software support@smart.software
Replied July 2020
Cindy
Entertainment, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Midwest Coin Concepts
less human error when collections are being done. we don't experience the problem with numbers being written down incorrectly.
PROSThe ability for our route sales people to have zero paperwork and go to complete use of laptops when on location.
CONSWe don't have to many complaints about this software. Worked very closely with their team with development and changes we wanted to see and they were happy to help us out.
Reasons for switching to SMART
more user friendly software
Donald
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
My experience with Smart Software
We have become more profitable and are able do more without adding more people. We have done several acquisitions since 2014 which is when we implemented the Smart software and have added probably 100 locations to the routes without adding collectors. The money check in process is also streamlined saving office personnel time.
PROSThe elimination of all math errors. Collectors doing the correct splits and not missing or forgetting to charge for expense items such plush expense. Other fees such as machine license fees can be set up to collect on a daily basis which is usually pennies a day and much easier to collect from the location. Once the accounts are set up correctly any collector can substitute for another all the account details are set.
CONSThey need to do a test on printing all the various reports, some reports do not fit all the columns on one page and you are not always given the options to page set up for scaling, minor issue but does waste paper sometimes
Donna
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Best Deal Around
We researched a lot of different softwares, and short of programming a custom one, this is hands down the best option for your money. They actually understand the amusement industry and it shows in the product.
PROSTheir customer service makes all the hiccups worth it. They are so responsive and helpful with issues arise and are really open to hearing new programming ideas to make the software easier to use and more tailored to our business.
CONSSome things aren't as intituve as they should be and some things can get a bit redundant when you are working heavily with the software.
Richard
Banking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Smart Review
The email reporting, ATM reports and the route distribution . The ease in reviewing printing the loads quickly is very efficient. Reliability!
CONSThe reporting could be live, importing machines and contacts to routes can be clunky. Live navigation would also be helpful. As just an ATM business their are a lot of features that I don't think are needed.
Reason for choosing SMART
The sales and support staff.
Lori
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
User Friendly
The customer service is great and the software is easy to use.
PROSUser Friendly and has more features than our previous software
CONSWe are unable to run a piece of our business-we still use our old software for it.
Reason for choosing SMART
Knew someone that used it and it came highly recommended as well as seeing the demo and liked the software.
Reasons for switching to SMART
What all the program can do and user friendly
Scott
Gambling & Casinos, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Revenue Control
It's been well received by collectors, office managers and technicians. We were switching from a very old dos system so it really was a huge step up.
PROSHow you can add fee's in the the collection reports and the easy of the money room collections.
CONSIt's so robust that I get lost in all the different reports and not all the reports print.
Reason for choosing SMART
Smart was farther ahead with their software at the time we were looking to purchase.
Reasons for switching to SMART
Because of all the different features Smart had to offer and again the ease of the money room deposits.
Todd
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Overall Experience
It allows us to balance our ATM cash and the app is helpful to cut down on manual entry.
CONSIt is very clunky navigating the software and entering data.
Shawn
Recreational Facilities and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Smart Software Review
The ability to customize the program to do what you need. The overall ease of the application does not make it too complicated.
CONSSometimes the errors that happen have to be fixed over the internet. Sometimes inconvenient to get internet access or the process takes a while when on the route to fix.
Sheri
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
reports are my favorite!
The ability to move all of this information into a program that organizes and stores it in a usable way has saved me so much time and frustration. The customer service is amazing!
PROSI love the reports.. so many options and pretty much any start I am looking for, I have been able to find.
CONSThe learning curve is pretty steep... and I am still learning 8 months later. However, customer service guys are amazing! They answer my questions easily and sometimes (or often) answer the same question for me more than once.
Vendor Response
Thank you for your review Sheri, and I want to let you know that in the coming months we will be offering webinars for training refresh and highlighting new features as well.
Replied December 2018
Luke
Entertainment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great route software
Overall we have had a positive experience with SMART Software. The initial setup was time consuming but that is expected when converting software.
PROSVery easy to use once implemented and setup.
CONSDoes not work on smart phones, only works on Windows based laptops.
Reasons for switching to SMART
Wanted something more user friendly and software we can grow with.
Marci
Oil & Energy, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Smart-Is Smart
I do like it and it has helped us a great deal.
PROSthe service techs job calls, the ease of them closing a call and entering the parts and services they performed.
CONSthe printing of closed orders, or sometimes the items do not all show on printed cards
Reasons for switching to SMART
the ease and the use of the office staff to the techs.
George
Retail, 2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great product
Like the product very much we just need to utilize it more than what we are.
PROSIt keeps up with everything like our inventory plus collections weekly or monthly it doesn’t matter. I like the way you can set up different accounts not everything has to be cookie cutter per say
CONSIntroducing it to the route & implementing it every week is a hard thing to do.
Reason for choosing SMART
Didn’t know there was other products like this.
Kimberly
Entertainment, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
SMART Software - Service Management and Route Tracking Review
Having splits, adjustments and fees accounted for in the collections forms has really helped to quicken the process of collections with fewer math errors since the app does the calculations. Very nice to have.
CONSWould love to have the ability to undo an approved collection. Some mistakes have been made and it would be nice to go back and correct them.
Vendor Response
Kimberly, thank you for your review, and long time no see! We offer the ability to undo an approved collection, and I have notified our support team to contact you and show you how. Thanks again Kim!
Replied December 2018
Natalie
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Great software
Very good
PROSGreat customer service who reach out often to check in and assist. Will streamline our routes and money management
CONSSetting up the ATM commissions is difficult and very time consuming if they're not "standard"
Reason for choosing SMART
The ability to streamline our processes/payments/routes
Andres
Accounting, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Smart Review MoMaT
I'm still on the deployment stage and I see that SMART software will help me to save time on my daily tasks.
PROSI can control my network of ATMs including loads, commissions, users, and routes
CONSIt has so many features that makes it hard to manage and use them