Uptick
About Uptick
Awards and Recognition
Uptick Pricing
Workforce is available across 3 pricing tiers - Light, Standard, and Enterprise plans and is based on the number of active users per month. Please contact Uptick directly for pricing details.
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Uptick
1 - 5 of 59 Reviews
Danielle
Public Safety, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2020
Uptick review
The main benefit I've noticed since joining Uptick is how much time I've saved with everything being so easily accessible on my computer. I used to have to print our pages after pages for each of our field staff to work through each month, now with the Uptick app, all of their work is transferred each month onto their mobiles in a matter of seconds!
PROSSince starting with Uptick a few years ago, I have noticed a huge difference in the flow of the work load at our company. I am more organised, things aren't slipping through the cracks and having a timeline that provides every little detail on which user carried out which task is unbelievably helpful.
CONSMoving from our old system to Uptick was a bit slow at first and took some time to get everything organised, but looking back it was worth it for how well and efficient our whole team can work now we are on Uptick.
Reasons for switching to Uptick
Our old system was slow, time consuming and very bad for the environment with the amount of paperwork that needed to be printed off each month.
Vendor Response
Thanks so much for taking the time to leave us a review! It's pleasing to hear that you've noticed a huge improvement in your workflows and time spent on tasks since making the switch to Uptick! Your feedback has been shared with our development team - to help shape future iterations of the platform and the onboarding process. Thanks again, Danielle.
Replied December 2020
Suzie
Building Materials, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Excellent system, easy and simple to use yet extremely customisable
Overall, the past 12 months working with Uptick have been great, and we still have a lot to set up and start using. Great support team
PROSThe live data makes testing and updating a breeze, the images on reports keep our clients impressed, transparency with overall account management makes day to day tasks simple. Great software overall!
CONSThe migration from existing database was a challenge, callout task management could be improved for invoicing stage.
Reason for choosing Uptick
Images on reports, Uptick seemed more updated and fresh, live data was also a bonus.
Reasons for switching to Uptick
Asset management and quoting was lengthy, system was dated and clunky for the fire industry service needs
Vendor Response
Suzie, thank you so much for taking the time to leave us such a detailed review. It is so great to hear your experience with Uptick so far has been so positive and that our reporting capabilities have helped to impress your clients. We're also pleased to hear that you've been happy with the service you have received from the Customer Success team. We look forward to working with you more! Uptick.
Replied January 2022
Robert
Security and Investigations, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2021
Bob's Review
Not much difference from what we had before at the moment, but seemingly it is to be better. Im not holding my breath ha ha
PROSGoing from what we had before i would say the quoting aned the notifications on the mobile app
CONSClunkiness and the way you have to make jobs up to see acces requirements on the mobile app
Reasons for switching to Uptick
Powers that be made the decision. So why i dont know as its apples for apples at the moment
Vendor Response
Robert, thanks so much for your review! It's so good to hear that the quoting and in-app notifications have been a positive improvement for you. Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again!
Replied September 2021
Lavinia
Business Supplies and Equipment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Uptick'n it
if I could some it up in a few key works, these come to mind More efficient More responsive, and we have More time
PROSOne stop shop - everything in one place Accessibility - being able to access all information pertaining to any individual property and their assets at any given time Tracking - of all jobs, their status and profit/loss. Being able to allocate jobs by location (property and technician) Super efficient maintenance scheduling
CONSOnly a couple of things that would we are finding challening with Uptick, but this may be due to us not knowing how to 'do it' Changing assets numbers - some of our larger sites have over 300+ assets, and when they were first imported, we lost some of the reference numbers (mainly letters) of those assets. This has resulted in Uptick assets having a different number/letter to the asset labels on sites. When changing these numbers, we have to endure changing every single number to keep the sequence, and when doing this with over 300+ assets it becomes a time consuming task. Learning portal - when we first started using Uptick, the support we needed was often not located within the learning portal, and so we would email our rep and await feedback, a process that could take time. Would appreciate 'instant' access to support so that issues are dealt with straight away rather than having to wait for support before being able to action the next step
Reason for choosing Uptick
Recommended by another provider who was currently using Uptick. He exposed us to some of the benefits which triggered our interest.
Reasons for switching to Uptick
We found both previous products didn't suit the way we wanted to 'do business'. We experienced lengthy delays with data entry, accessibility and efficiency and so started searching for alternative programs that maybe more compatible.
Vendor Response
Lavinia, thanks a million for taking the time to leave us such a comprehensive review. It's brilliant to hear that Uptick has helped you become more efficient, more responsive and have given you more time. Your feedback has been shared with our development and customer success team - to help shape future iterations of the platform and the onboarding and support process.
Replied September 2021
Troy
Facilities Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Great App
Our experience has been reasonably good. There are certainly areas which we can improve & i will be seeking further onboarding from Uptick as there are procedures & processes which we aren't using the app to its full ability but this our fault & not Upticks.
PROSClarity on reports sent to clients as well as the details on assets and having a baseline on inspection results which can be proven straight away
CONSReminder emails are not sent for Service Quotes. if this is missed from Admin, Service Quotes may not be followed up. If there is a reminder email sent like with service reports this would be great
Reason for choosing Uptick
Roi from Sales contacted me directly and was fairly convincing to start a trial. i then met with aiden with a brief meeting and he showed me the capabilities of the app and explained his vision which i was more then impressed with. we had previously used Simpro & invested a lot of time & money into the app and it didn't get off the ground. After meeting and discussing the product it was a no brainer in my opinion
Vendor Response
Thanks for taking the time to provide valuable feedback. It's great to hear that Clarity on reports sent to clients, the comprehensive asset details and the baseline on inspection results are having a positive impact on your workday. Your Service quote feedback has been shared with our development team - to help shape future updates.
Replied September 2021