All Uptick Reviews
1-25 of 59 Reviews
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Danielle
Public Safety, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2020
Uptick review
The main benefit I've noticed since joining Uptick is how much time I've saved with everything being so easily accessible on my computer. I used to have to print our pages after pages for each of our field staff to work through each month, now with the Uptick app, all of their work is transferred each month onto their mobiles in a matter of seconds!
PROSSince starting with Uptick a few years ago, I have noticed a huge difference in the flow of the work load at our company. I am more organised, things aren't slipping through the cracks and having a timeline that provides every little detail on which user carried out which task is unbelievably helpful.
CONSMoving from our old system to Uptick was a bit slow at first and took some time to get everything organised, but looking back it was worth it for how well and efficient our whole team can work now we are on Uptick.
Reasons for switching to Uptick
Our old system was slow, time consuming and very bad for the environment with the amount of paperwork that needed to be printed off each month.
Vendor Response
Thanks so much for taking the time to leave us a review! It's pleasing to hear that you've noticed a huge improvement in your workflows and time spent on tasks since making the switch to Uptick! Your feedback has been shared with our development team - to help shape future iterations of the platform and the onboarding process. Thanks again, Danielle.
Replied December 2020
Suzie
Building Materials, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Excellent system, easy and simple to use yet extremely customisable
Overall, the past 12 months working with Uptick have been great, and we still have a lot to set up and start using. Great support team
PROSThe live data makes testing and updating a breeze, the images on reports keep our clients impressed, transparency with overall account management makes day to day tasks simple. Great software overall!
CONSThe migration from existing database was a challenge, callout task management could be improved for invoicing stage.
Reason for choosing Uptick
Images on reports, Uptick seemed more updated and fresh, live data was also a bonus.
Reasons for switching to Uptick
Asset management and quoting was lengthy, system was dated and clunky for the fire industry service needs
Vendor Response
Suzie, thank you so much for taking the time to leave us such a detailed review. It is so great to hear your experience with Uptick so far has been so positive and that our reporting capabilities have helped to impress your clients. We're also pleased to hear that you've been happy with the service you have received from the Customer Success team. We look forward to working with you more! Uptick.
Replied January 2022
Robert
Security and Investigations, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2021
Bob's Review
Not much difference from what we had before at the moment, but seemingly it is to be better. Im not holding my breath ha ha
PROSGoing from what we had before i would say the quoting aned the notifications on the mobile app
CONSClunkiness and the way you have to make jobs up to see acces requirements on the mobile app
Reasons for switching to Uptick
Powers that be made the decision. So why i dont know as its apples for apples at the moment
Vendor Response
Robert, thanks so much for your review! It's so good to hear that the quoting and in-app notifications have been a positive improvement for you. Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again!
Replied September 2021
Lavinia
Business Supplies and Equipment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Uptick'n it
if I could some it up in a few key works, these come to mind More efficient More responsive, and we have More time
PROSOne stop shop - everything in one place Accessibility - being able to access all information pertaining to any individual property and their assets at any given time Tracking - of all jobs, their status and profit/loss. Being able to allocate jobs by location (property and technician) Super efficient maintenance scheduling
CONSOnly a couple of things that would we are finding challening with Uptick, but this may be due to us not knowing how to 'do it' Changing assets numbers - some of our larger sites have over 300+ assets, and when they were first imported, we lost some of the reference numbers (mainly letters) of those assets. This has resulted in Uptick assets having a different number/letter to the asset labels on sites. When changing these numbers, we have to endure changing every single number to keep the sequence, and when doing this with over 300+ assets it becomes a time consuming task. Learning portal - when we first started using Uptick, the support we needed was often not located within the learning portal, and so we would email our rep and await feedback, a process that could take time. Would appreciate 'instant' access to support so that issues are dealt with straight away rather than having to wait for support before being able to action the next step
Reason for choosing Uptick
Recommended by another provider who was currently using Uptick. He exposed us to some of the benefits which triggered our interest.
Reasons for switching to Uptick
We found both previous products didn't suit the way we wanted to 'do business'. We experienced lengthy delays with data entry, accessibility and efficiency and so started searching for alternative programs that maybe more compatible.
Vendor Response
Lavinia, thanks a million for taking the time to leave us such a comprehensive review. It's brilliant to hear that Uptick has helped you become more efficient, more responsive and have given you more time. Your feedback has been shared with our development and customer success team - to help shape future iterations of the platform and the onboarding and support process.
Replied September 2021
Troy
Facilities Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Great App
Our experience has been reasonably good. There are certainly areas which we can improve & i will be seeking further onboarding from Uptick as there are procedures & processes which we aren't using the app to its full ability but this our fault & not Upticks.
PROSClarity on reports sent to clients as well as the details on assets and having a baseline on inspection results which can be proven straight away
CONSReminder emails are not sent for Service Quotes. if this is missed from Admin, Service Quotes may not be followed up. If there is a reminder email sent like with service reports this would be great
Reason for choosing Uptick
Roi from Sales contacted me directly and was fairly convincing to start a trial. i then met with aiden with a brief meeting and he showed me the capabilities of the app and explained his vision which i was more then impressed with. we had previously used Simpro & invested a lot of time & money into the app and it didn't get off the ground. After meeting and discussing the product it was a no brainer in my opinion
Vendor Response
Thanks for taking the time to provide valuable feedback. It's great to hear that Clarity on reports sent to clients, the comprehensive asset details and the baseline on inspection results are having a positive impact on your workday. Your Service quote feedback has been shared with our development team - to help shape future updates.
Replied September 2021
John
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Using Workforce in Local Government Facility Management
Our Council has had an excellent experience with Workforce. We have been able to transfer acquired knowledge from staff and contractors and build this into Workforce. We no longer rely on Contractors advising us of required maintenance as we now drive this ourselves. We have developed internal systems to review tasks undertaken by staff and contractors to ensure recommendations and repairs are followed through. Workforce has allowed Council to expand its planned maintenance program over recent years, and as a result, we are seeing a reduction in reactive maintenance and breakdowns.
PROSThe most powerful aspect of this platform is the ability to program maintenance across a large portfolio of properties and assets efficiently and effectively, while at the same time communicating that information with internal staff, contractors, and customers. The ability to slice and dice the data any way that we want either through filtering or exporting a spreadsheet is also invaluable. We use the data created by the programming to produce detailed tender forms that allow us to obtain tender prices at a granular level, not previously possible. We also use the data collected to report on the performance of contractors at our quarterly review meetings, and for our team at our monthly team meetings.
CONSSometimes a bit difficult to remember which month a certain trade visits a distant town. The furthest town in our LGA is 200km away, and grouping trades to a particular month for a visit obviously saves on travel costs. It would be nice to be able to quickly refer to contractors visiting nearby sites, for that month, when setting up routines on new properties. Not a very big problem, considering a second browser window can be opened to refer to nearby properties.
Reason for choosing Uptick
Various products were reviewed, but Uptick Workforce seemed to be the right fit for Council. This turned out to be the correct decision. I'm very pleased that the platform is constantly evolving and new features are being introduced. Having been the main driver behind implementing this platform, every new feature rolled out makes me look smarter.
Reasons for switching to Uptick
We did not have a system previously. Our ESM was managed by a Contractor in hard copy on each site, in a folder, in a cabinet. We have no visibility on contractor's tasks, their recommendations, or defect rectification. We were reliant on our contractors carrying out the required tasks, repairing, and reporting using their own system if any. We assumed maintenance works had been completed when we received an invoice.
Vendor Response
John, thanks a million for taking the time to leave us such a detailed review. It's brilliant to hear that you're making the most of the valuable data and reporting collected within Uptick. We also love that as you say "every new feature rolled out makes (you) look smarter." Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again.
Replied September 2021
Nicole
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Uptick Workforce Review
Uptick has been a saviour for Linkfire. Uptick has made the business function at a greater capacity and has played a big part in taking the business to the next level. Uptick has made our technician's job's a lot easier and has increased the overall efficiency's in the office.
PROSThe ease of use. Uptick is logical and simple to follow. Adding properties and scheduling sites is very straight forward. It integrates well with Xero, and has made our live a lot easier. It is very easy to train new employees in using the program. The automation of Uptick, makes our job trouble free. We click one button, and we have sent our clients a service report, a defect and an invoice all at the same time!
CONSThe changes that occur without warning. Uptick has specific rules in place and there is no way around manipulating them. eg. you can't send a service report out or add assets to a task without having a property.
Reason for choosing Uptick
Uptick had the best user/customer experience. Uptick ticked all the boxes we were looking for. The biggest plus for us when we were looking was the automation. Uptick automated most of our process's and made everyone's jobs throughout the business easier.
Reasons for switching to Uptick
We made the switch as we were using a very clunky system, that was hard to navigate. We needed to embrace new technology, as we were doing everything manually.
Vendor Response
Thanks for taking the time to provide us with valuable feedback. We're pleased to hear that Uptick has made your lives easier and your job trouble-free! Your comments have been passed onto the development team to help shape future iterations.
Replied December 2020
Robert
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Uptick has improved our productivity 150%
We were falling months behind in invoicing and getting paperwork to clients ... this has been streamlined and documents now digitized, allowing us more time to create more work and attract new clientele. Customer Portal is a huge hit !!!
PROSUptick has improved our workflow , from creating task , to preventative maintenance schedules , creating defects quotes , carrying out repairs and then invoicing ... all this is done from just a few pages ... its improved our productivity and efficiency 10 fold
CONSStock control , easy custom forms that can be created internally , receiving multiple supplier invoices for 1 PO
Reason for choosing Uptick
FireMate only allowed for Fire Services only ... we do multi trades , although Uptick is a fire program it was more versatile
Reasons for switching to Uptick
Didnt have all the right features As we're a multi service provider we needed to streamline our processes, improve our cash flow by getting our invoices out faster , decrease paperwork .
Vendor Response
Hey Robert, thank you so much for taking the time to leave us such valuable feedback! We are so happy to hear our product has helped to improve your productivity and efficiency so much! It is great to hear that workflows have now been streamlined for you with paperless documents allowing you to save so much more time and fall less behind. Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again!
Replied January 2022
Dylan
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
General Review :)
Customer Portal, Service Routines, Billing Contracts, Job Reporting and Document/Correspondence tracking.
CONSbSecure Logbooks need to develop a little further to make them less labour intensive and more beneficial than paper-based record keeping. Quality Assurance by office staff to review and check technician remarks and quoting tracking
Reason for choosing Uptick
Mobile Application, Technician Timesheeting, Photographic record-keeping and interconnecting stages from defect to quote to job to invoice.
Vendor Response
Appreciate you taking the time to leave us a review, Dylan! We're pleased to see you're finding Uptick Workforce to be a useful part of your daily workflow. Your suggestions have been passed onto our development team to help shape future updates.
Replied February 2021
Matt
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Long time user
I have been one of the longest users of Uptick, originally in 2014 prior to rebranding. Uptick has come a long way since 2014 and under gone a series of upgrades and development. Uptick is the leading service provider of its kind to the fire protection industry, and has considerable advantages in all aspects of property maintenance, routine servicing and facility management. It's ease of compliance reporting gives all users and end customers state of the art of reports and information.
PROSIt provides a simple solution to capturing data from site, that automatically populates a templated report that can be sent from site with an invoice attached. It has closed the loop for report and invoice sending for our company, drastically improving our company efficiencies. Uptick has supported us in expanding our services and reach throughout Australia.
CONSAt times future development can be stuck in a queue. Financially and Sales management reporting is not as robust as required, and does not meet our requirements.
Vendor Response
Hey Matt, thanks so much for trusting Uptick to support your business as it expands throughout Australia. We also really appreciate the time you have taken to provide such valuable feedback. Your comments have been passed on to the development team to help shape future iterations of the platform. Thanks again.
Replied December 2020
Ashley
Facilities Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
ARA Fire - Ashley Knapp
Access to a dedicate account Manager in Uptick and taking some of the pressure of [SENSITIVE CONTENT] for certain aspects Cost - Most expensive product on the market, believe we should have reduced pricing for lessor users and those field techs that are only it in a reduced capacity e.g. accessing a task for time sheets only.
PROSFeatures - Ease of use, Tool Bar driven, ability to create Favourites Integration - Was relatively easy to get started however feel with a lot of the changes and improvements we are not maximising to full potential of the system Believe we need to develop super users in each state that have direct access to Uptick, would like Uptick to have monthly meeting with the super users to go through changes and improvements and discuss issues. This could be for both Desktop and Mobility App
CONSNot so much of a dislike however wish for more development/access 1. Forms - need more direct access to develop form, e.g. with a Untick business development person to understand our requirement and create forms 2. Routine screen cannot exported into a usable format to provide to the client (a lot do not want the Portal) 3. Life Cycle Cost (non annual) report still not completed. Does not include non annual routine sand does not handle assets with multiple non annual routines e.g. Sprinklers 5/10/25 yearly routines. 4. URGENT - No Stock Control module in Uptick to allow monitoring of incoming and allocation of stock. ARA has 2 companies that need this urgently. 5. Scheduling View - (Urgent) Does not provide a month/3 month look ahead on a single computer screen. Difficult to have to scroll week to week.
Reason for choosing Uptick
Firemate / Simpro Got down to Firemate and Uptick Firemate is still the closets however feel a poor second
Reasons for switching to Uptick
We had exhausted their capabilities.
Madison
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Would recommend
Uptick Workforce has done wonders for Linkfire. It is super user friendly and makes life so much easier. The staff at Uptick, in particular our relationship manager (Maddison) are friendly and always willing to explain different/new functions to use when we cannot quiet grasp the concept. Uptick has allowed us to remain relevant in the ESM world.
PROSI enjoy the usability of Uptick. I often train new office/admin staff and the easiest part of the process is teaching them to use our software. The favorites home screen in which i can tailor it for the data I want to see at first glance is a huge benefit and make my morning review of workloads that much easier. The task screen is simply set up to display all relevant data without having to go looking for it. The property pages are transparent and in my industry, it needs to be when clients call up and need answers on the spot - Uptick facilitates this.
CONSI often find it difficult to filter for the correct information I am after. Often if you ask one user to obtain the data, then ask another user, we will use different ways to get the data and have polar opposite results. I feel as though there are many ways with ever so slight variants that can cause totally separate results.
Reasons for switching to Uptick
I am unaware.
Vendor Response
Thank you so much for providing us with such valuable feedback. It sounds like you really take advantage of the tools Workforce has to offer. We're also pleased to hear that you've been happy with the service you have received from the Customer Success team and the wonderful Maddison. Your comments have been passed onto the development team to help shape and improve future iterations.
Replied December 2020
Tanya
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
A Must-Have System for the ESM Industry
We love Uptick. It is an intuitive product that is constantly being updated with new features to suit the needs of our changing industry. Uptick automates so many of our procedures that were previously done manually, which has given us the time and ability to grow our business, along with the reporting and analytics to support our decision making and business planning. The support staff at Uptick are a pleasure to deal with, and our experience as an Uptick client has been exceptional. I would highly recommend this product to anyone looking to take their business to the next level.
PROSUptick is a fantastic system that makes keeping track of a high volume of jobs, assets and staff a breeze. With flexible filters and reporting options, you always know that your workflow is on track. The Scheduler is a brilliant feature that keeps our staff accountable and efficient. Ease of data access helps with future planning and business development.
CONSWe've been with Uptick for many years now, and getting set up was quite a lengthy process, but I'm sure over time this has improved and would be much smoother now. It was worth it, of course - we wouldn't have been able to grow and take on the volume of new clients we have, without Uptick to facilitate our workflow.
Reasons for switching to Uptick
Our custom system was proving limited and still required a lot of manual processes. Uptick has automated those processes and has offered so many more advanced features that we would have never had the expertise to implement ourselves. Value is constantly being added with new updates and features.
Vendor Response
Hey Tanya, thank you so much for taking the time to write such valuable feedback and for highly recommending the product! We are so happy to hear Uptick has helped to automate many of your processes giving you more time to grow your business. It is so great to hear your experience with us has been an exceptional one and you've found the system such a breeze to use! Your wonderful feedback has been passed onto the team. Many thanks, from the Uptick team!
Replied January 2022
Chris
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Uptick review for Client data managment
Being able to quickly and accurately measure our movement / growth within certain portfolios is invaluable. the snap shot allows us to tailor our dealings with each client / client group.
PROSData and information on clients very easily accessible, Client data drives our marketing and relationships focus, we can quickly see our clients portfolio breakdowns, actions on quotes, compliance status, problem areas, sticking points etc.
CONSAccessing an historical point in time data. ie client property number / value at a particular point in time. When a property changes management updating reports etc can be flawed - ie older reports change details, when the new manager may not have actually ever seen or touched that report.
Reason for choosing Uptick
Price, capability, ease of use, working with Xero.
Reasons for switching to Uptick
Price, capability, ease of use, working with Xero.
Vendor Response
Thanks for taking the time to write a review for Workforce by Uptick. It's great to hear that you and your team are making the most of the easily accessible client data. Your valuable feedback has been passed onto the development team to help shape future iterations. Thanks again.
Replied December 2020
James
Civil Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
uptick
Dear [SENSITIVE CONTENT], Having worked in the fire industry over the past 22 years I have used quite a number of different software packages relating to fire services operations. In this time I can truly say I have only seen two companies that not only have a very good product, but are able to further their operations with an exceptional level of support and service. They are ‘UPTICK’ and an American based design software (No names mentioned). After sales support is always a concern of ours, where we can say that UPTICK has performed to a level that we know is better than all other service providers in the industry. Well done to all UPTICK staff who have listened, helped our staff and bent over backwards to answer all our questions and concerns. It’s a rare attribute for any company to maintain an upbeat, proactive and positive desire to help, UPTICK has all of this. Thank you and well done.
PROSCustomer support
CONSNil
Reasons for switching to Uptick
NEXUS is poor in operations
Vendor Response
Thanks so much for taking the time to leave us a review, James! We're a passionate bunch and we're thrilled to hear that you have had such a positive experience with our team and our software.
Replied August 2021
Nicola
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Fantastic service delivery platform
[SENSITIVE CONTENT] are amazing, super helful, proactive and patient
PROSWe love that this program is user friendly, customisable, has an app interface & is super easy on the eye!
CONSWaiting with Baited breath for the launch of the Andriod App, other than that no complaints
Reasons for switching to Uptick
Firemate did not even come close to being on the same level as Uptick
Vendor Response
Thanks Nicola, it's so great to hear you're loving our product as much as we do. In good news, the Android APP is now available in the Google Play store, updated regularly with new features, so you will be waiting no more! Thanks again for your valuable feedback.
Replied September 2021
Lu
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2021
Review
Better than the others on the market but still has room for improvement.
PROSIntegrates the testing requirements of the relevant standards.
CONSDevelopers don't announce upcoming changes or survey users opinions before implementing changes.
Vendor Response
Thanks for your feedback, Lu. We do send out an announcement before each upcoming Desktop and Mobile Release. Let's make sure we have the correct email address for you so that you are receiving these updates moving forward. Your feedback regarding a user survey has been shared with our development team. Thanks again for your feedback.
Replied September 2021
Philip
Public Safety, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
The best app I’ve ever used in the Fire industry
The best application I’ve used for working in the Fire industry and I’ve used a fair few over the years but it’s ease of use and customisation to work im doing makes it easy to use, to find information and to build reports for clients
PROSEase of use, amount of information I can enter about the tasks I’m doing and with the right customisation I need to provide to clients what I have done and what has failed on my inspection
CONSRecently it has crashed a lot sometimes up to 13 times in a day but usually happens when a new up date comes out but it’s usually resolved in a week
Reasons for switching to Uptick
New company used uptick when I arrived
Vendor Response
Hey Philip, thanks so much for the review! It's so great to hear how pleased you are with the app and the ease of use Uptick has provided overall. I have passed your feedback onto our mobile development team who will investigate further. Please do not hesitate to contact support@uptickhq.com if you are ever experiencing issues with the app. Thanks again!
Replied January 2022
Anne
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
December Workforce Review
Good Value and great support for all my annoying questions.
PROSThe ability to filter down the information to exactly what you are looking for and the ability have all information in one place, documents, routines, assets, quoting and reporting.
CONSThe profitability on ADHOC tasks can't be seen clearly until an invoice is dispatched.
Vendor Response
Thank you so much Anne for providing us with such positive feedback. We are pleased to hear you are enjoying the product so much and that the team have been so supportive. Your feedback has been passed onto the development team. Thanks again!
Replied December 2021
Adon
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Game Changer
I subcontract to a service based fire protection company who use uptick, all my work from previous service calls is securely maintained and accessible on my phone. Its an essential tool to communicate between myself and office staff.
PROSthe integrated map, ability to upload pictures, digital logbooks
CONSuptick isn't available to android software
Vendor Response
Hi Adon, thank you for taking the time to leave a review. We're glad to hear that Uptick Workforce helps you communicate and collaborate with office staff easily. We're also glad that you are loving Digital Logbooks app, we've made that available on Android. We hear you! Our November release includes major improvements to our Subcontracted Task flow, you'll be able to perform your work via the web view, which is now mobile-friendly. Check out our release notes here: http://bit.ly/2NMZHZo. If you have any questions or would like to share any ideas or more feedback please reach out to our Customer Success team. Uptick
Replied November 2019
Cory
Maritime, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2021
Uptick CLARAFY
The requisition to pay process, generating quotes and purchase orders and the approval process. Managing inspection and testing activities and recording certificates, defects and service history (Asset Management).
CONSScheduling is not set up on our Uptick system, would be a good addition.
Reasons for switching to Uptick
Acquisition.
Vendor Response
Thanks Cory for taking the time to write us a review! We're pleased to hear there are so many of our features you're enjoying, especially all those task processes. We would love to get scheduling set up for you as soon as possible. Please reach out to our wonderful Support team at support@uptickhq.com who will be able to assist. Uptick.
Replied December 2021
Susan
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2021
Mes
Overall the experience has been good.
PROSReporting capabilities, tracking, quoting, everything linked together. The portal is a great asset for clients.
CONSMonthly changes can be very disruptive to workload as they cause some bugs. Customer service could be improved, response times are sometimes very slow.
Reason for choosing Uptick
Mainly due to the industry specific options.
Reasons for switching to Uptick
Previous software was outdated and limited in reports/data manipulation and expansion of our company
Vendor Response
Thanks for taking the time to submit us a review, Susan! We love to hear you're enjoying so many features within Uptick and that your clients are also enjoying the Customer portal where they can access so much information, so easily! Your feedback has been shared with the Customer Success team. The Uptick team!
Replied December 2021
Pete
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Good Software for job tracking and management
Overall a great software package that has improved our efficiency and effectiveness at keeping reports, making sure all jobs are done and being able to turn around quotes quickly and accurately.
PROSBeing able to put in all of our routine servicing and quote directly off the reports created is a massive improvement and our clients are happy with the results also
CONSChanging the template is problematic if you do it yourself as a layman or it costs to get them to do it.
Vendor Response
Hi Pete, thanks so much for taking the time to leave us a review. We are very pleased to hear that Uptick has improved efficiency and effectiveness in your work with our quoting and routine servicing features. We're also pleased to hear that your clients are happy too! Thanks again from the Uptick team.
Replied January 2022
Steve
Public Safety, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Uptick
we enjoy the ease of use and the fact the software is customizable
CONSi think the inventory could do with some work
Vendor Response
Thanks for the feedback, Steve! It's great to hear you are finding Uptick so easy to use and have been able to customise the system to suit your needs. If you have any questions or would like to share any ideas or more feedback please reach out to our Customer Success team. Thanks again!
Replied January 2022
Luke
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Love the app
I’m happy to see the accountability of when we pick up defects and then use an accurate timeframe to query why the quotes don’t approved.
PROSThe map feature, the easy listing of monthly work, the timeline function, I can open up a big map and see how many jobs I have in specific hubs and plan my day accordingly.
CONSThe app used to sometimes crash in basements but the developer has fixed this by allowing tasks to be downloaded before heading out of service.
Vendor Response
Hi Luke, thank you for taking the time to leave a review. We're glad to hear that you are loving the Workforce app and that the app is no longer crashing. If you have any questions or would like to share any ideas or more feedback please reach out to our Customer Success team. Uptick
Replied November 2019