All BlackLine Reviews
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Balázs
Verified reviewer
Mining & Metals, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Good tool for account reconciliation in a GBS center
We started using it to replace our old client-server based software to support the month-end GL reconciliation process for various entities in our global company.
PROSDue to the cloud technology it is available from anywhere. It could be really useful if you should manage GL reconciliation for many entities with different ERPs (it was our case) Easy to use interfaces, very good support. Can support the internal or external audit procedure and can reduce its cost. Auto-certification is sophisticated with several customization possibilities.
CONSThe implementation was a bit longer than expected (it was also because of our internal resources). With our current setup line level info cannot be loaded, so Excel sheets - as attachments - are remained after go live.
KEELY
Package/Freight Delivery, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Once you have it, you won't want to be without it
I don't have a single bad thing to say about this software. The company I work for now doesn't have it, and I really wish we did. I miss it every day! It is a great month end tool. Nothing better in my opinion. For corporations looking to get a better understanding of your account balances - this was wonderful. Asking and waiting for information was a thing of the past, when all you had to do is log in and pull up an account to see it's balance and supporting detail.
PROSI LOVE this software. As an accountant, there is no better tool at month end to get your accounts reconciled. Account Reconciliation becomes a breeze, and It makes those dreaded audits not so horrible. Everything is neatly tucked into a software, where the auditors can be set free (in their own approved audit login of course). From Account reconciliation, to matching, and bank reconciliation...I loved this software the more I used it. I even tried to find an open position to work for them!
CONSWhen you get started, its like anything, you learn how it all works. In the beginning the only con for me was the level of help (this was back when this software started). But now there are so many online tools to help you with any questions you may have. And their customer service is great and helpful. Super easy to submit a ticket for an issue, and response time was great.
Cansu
Consumer Goods, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2022
I tried but it is not suitable for me
It doesn't quite fit my work process. I am someone who can work with a more customizable and flexible product. Its functionality didn't appeal to me, but its customer support won my heart.
CONSIntegration is poor. And the billing process was not very professional.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
blackline is a very handy tool
Based on my extensive experience, I will recommend Blackline.
PROSBlackline has an easy to use interface. We also have the possibility to have different transaction data with very useful features
CONSI haven't found any drawbacks since I started using it
Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2018
Blackline Integration with Data Management Software such as SAP
Since SAP has been integrated with BlackLine, reconciliations every day+5 of the month end processes are a lot easier. Variances and discrepancies are easily dealt with. Blackline has only been limited to its functions as well as the real-time processing of data.
PROSIt is a web-based application for performing account balances reconciliation which can be easily integrated with other financial software such as SAP.
CONSThe software is limited to reconciliations and intercompany transactions wherein the vast majority of software are investing on in-memory capacity and cloud for more flexible transactions.
Anne
Leisure, Travel & Tourism, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
Great software for automating accounting processes.
If you don't need to use a software for your day to day activities but you need to keep your weekly or monthly expenses, BlackLine handles that perfectly.
PROSWe used Backline for two and half years and mainly for weekly and monthly task management. The user-friendly dashboard came in handy in helping us with our accounting tasks.
CONSBlackLine misses out on so many features, the "to-do list" needed improvements and compared to other software in the Accounting field, BlackLine has few features.
Kelly
Accounting, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed December 2022
Honestly, not a fan
It seems like a great idea on paper, but I wasn't impressed once I dove in. I think it would be a great software if they fixed the frequency of updates and the overall ease of use.
CONSBlackline is connected to our main accounting software, but there's a serious lag. Imagine you are reconciling an account in Blackline and notice you are missing an entry. You post the entry in your main software then go back to Blackline to reconcile. It doesn't update immediately - It doesn't update for an entire day, sometimes more. When deadlines are looming, a lag of that magnitude is serious.
Debby
Accounting, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2017
Great tool for balance sheet recs!
It provides visibility and consistency to balance sheet recs. Fairly easy to use. Several different templates available pre-built.
CONSSome of the different screens have the Save button in different places which can be a bit frustrating.
Anonymous
1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2020
Awesome software direct and to the point
At a glance, all the gl account balance is there. You can also upload the report from SAP into blackline so that reconciliation can be done easier. And the approval can just easily approve the ledger at least me go. Allows you to store excel sheet inside so that approval can review it easily.
CONSIt might get be better if the blackline team is able to get back shortly after we upload the ledger balance maybe within an hour or so. This will surely reduce the time we need to take to complete the reconciliation within the timeframe.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2019
Recommend to accounting departments going paperless
Going paperless.
PROSI like how easy it is to see unidentified balances for each account from the main page, giving you a screenshot of where to spend your time. I used it mostly for insurance amortizations, and the schedules make it easy to do once entered, and the balances closes on the day indicated.
CONSNot a big deal but small functional things such as having to save a schedule and then clicking cancel in order to exit out. It's not intuitive to click on cancel if you want to exit after making a change.
Kelsi
Veterinary, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2022
I hope there is a better reconciliation software out there
We had an awful implementation, so i'm sure I'm a bit biased. The Blackline team was not responsive and it took much longer than it should have to implement. There is also not very good customer service options, so any issues that we have are not fixed in sufficient time.
PROSIt allows for uploadable data and syncs with our bank and Intacct.
CONSThis is the clunkiest software I've ever used. It's not really intuitive and seems like it's dated back from the 90s. It does the job, but I feel like they should really focus on their user interface.
Anonymous
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
Records for Closing All In One Place
Having all the financial and accounting work/evidence kept at one place for auditing
PROSThe audit trail functionality that is system certified and option to allow auditors to review closing activities like monthly bank reconciliation, monthly payroll registers, monthly meeting minutes, etc.
CONSThe useful interface's design isn't as fluid as one would like but you get use to it after a using it as your day to day work.
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2018
Has some good functionality but implementation is harder than expected
Great place to centralize reconciliations and journalling etc as opposed to spreadsheets and google docs
CONSConnectivity with ERP, in our case Netsuite, is a lot more complicated than how it is sold with a loyt of additional development and expense required
Renata
Accounting, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2020
Much to improve
I use this in monthly accounts reconciliations. Great tool for store data and for making the summary of balances in accounts.
CONSThere is too many fields to fill, many not needed options. When users have many accounts assigned Blackline is realy slowly.
Hank
Accounting, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2023
An awesome tool for monthly recons
It was nice to be able to see all of monthly recons in one spot.
CONSSometimes its difficult to assign tasks at what not. At least I've had those issues.
Anonymous
5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
3
Reviewed February 2022
Blackline
I recently starting using Blackline. I am set up to be using it as an administrator. I am learning more about the program, and so far, it has been a good experience. There are lots of functionality to help with things like Journal Entries, and reconciliations and lots of automation processes.
CONSNothing bad to say about Blackline so far. With that being said, I am pretty new to the program and still getting adapted to it.
Thomas
Consumer Goods, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
Good Reconciliation software
I was an admin that implemented this reconciliation software at a previous company to prepare reconciliations. It really helped organize our closing process. Highly recommend.
PROSGreat way to organize monthly reconciliations
CONSThere is a learning curve, like everything.
Hui
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great Product with a lot of features
Great product overall with a lot of features and available room for customization. Offers great workflow management on top of the automation features.
CONSNo cons to mention. Not sure how many other products are out there that offer the same type of financial solution that Blackline offers, but Blackline is a solid product.