It can be improved, the support team take too much time attending customer requirements, and regarding the reporting, one instead focusing on the actionable data invest too much time wrangling with the data to get the information we need (asking via email for Sift asciende support, yes is frustrating). But despite these drawbacks, their Machine Learning approach is the best on the market as of today.

Workflows functionality (is like the main actions an user can perform while inside our services platform) and Rules functionality (inside each Workflow one can set high number of options and criteria to execute actions (Blocking, Reviewing, etc.) these two features bring what we need in order to map fraudsters and behaviors alike, while at the same time they Machine Learning engine learns from us! Making everything we create inside the tools a lesson learn and then we can focus on the other kind of attacks, relying on the tool.

The reporting is so basic it contrast with the high functionality and advanced Machine Learning tool it needs to be improved. Here is where tools like Ravelin excel Sift Science by far!.

We began using Chargeback this year and have seen a positive ROI from Real-time Resolution alone. Our win rate has improved and we are able to postpone adding headcount because of the speed with which the existing team can respond to disputes. As a fraud manager with years in the space, this is one of the most elegant and efficient solutions I've used.

Speed, ease of use, the ability to copy and paste screenshots into compelling evidence. For a merchant that fields 200x disputes weekly, an automated solution is a must.

Support for American Express, and alternative payment methods (like PayPal) is limited.

The management team is responsive, but needs more technical support to upgrade product

Simplicity is the single greatest aspect

Lacking automation features and requires too much manual entry

We are using RTR solution to prevent chargeback, so far have good experience from the support and integration team.

Notification system provided in Accounts sections is not working.

SIFT is comprehensive solution for risk assessment and mitigation. SIFT excels in offering real time risk intelligence, ensuring timely response and mitigation strategies. It's user friendly interface and customizable features empower businesses to tailor risk management to their specific needs.

1- comprehensive risk assessment 2- User friendly and scalability3- Alerting and notification4- cyber security focus

- complex implementation- Steep learning curve - some users pointed that their is False positive result

We get to know the activity of users on a website. Helps us know if there is some kind of iffy business going on. And I like that it is self learning. Meaning it learns from the decisions you make and helps you tag any bad users.

I like that it helps me find suspicious interactions between users. It does get me if a user has a network of accounts and if they are the same person by verifying if they are using the same device.

It is a bit tricky to use. There are so many options and so much to discover it can be a little bit overwhelming. But once you know what you're doing (kinda) you should be all set.

It has been positive.

The software is helpful in guiding us for how to best respond

For what we do it requires too much converting to word, and then back to PDF etc. However we do ten to be more detailed.

The scores we receive on transactions are usually quite accurate and fast, and they have helped us avoid many potentially fraudulent orders.

We have had some issues where we are unable to locate a transaction in the system to further investigate, even though we received a score for the order.

Everyone is easy to work with and very willing to answer any questions we have.

User friendly - anyone in the office can use.

Costly. Its a little more than some of the products out there- but you get what you pay for.

It has been exceptional and a lifesaver. If you are struggling with chargebacks and don't know where to go, get Chargeback!

The challenge of preventing and managing chargebacks especially on subscription businesses can be extremely difficult and confusing. With Chargeback so much of the guesswork is taken out of the process and the control is put back into your hands. Its like having an automated payment specialist on your team.

We knew we wanted it asap but it does take about 4-6 weeks to get everything up and running perfectly. Nonetheless, that seems to be industry standard for a good service.

Helpful service at times, new price structure could save money

Lots of dupes, poor dashboards, no definition of key terms

Overall, the product is good. It continues to evolve and I look forward to more features being added.

I like the ability to track Chargeback Agent interactions and have reporting.

The API connections are limited and updates require IT interaction. Not a lot of user customizability.

My team was tasked with integrating Chargeback into our existing reservation system for the quick roll out. Well documented API helped us achieve this in the short amount of time. Chargeback's implementation team was always easily accessible and answered all question quickly and efficiently.

We didn't experience any issues during the integration phase. Support was a quick email or phone call away.

How easy it was to take care of alerts. The dispute dashboard is cleaner than Stripe's.

Some features didn't work. I wanted to get an email alert every time a Chargeback alert came in but every time I tried I got an error.

I've tried one other software where support was horrible, but I have had great success using this software and getting the support when needed.

Chargeback does most of the leg work to help with automated responses and help you win! Simple to use with is a plus when you don't have a lot of time to dedicate to fraudulent charges.

Wish there was better support for PayPal payments.