All ONESOURCE Indirect Tax Reviews
1-13 of 13 Reviews
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Isaac
Utilities, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Cautious and Insightful Resource Managning Avenue
ONESOURCE has the right commitment in matters tax computation and compliance for our organization.
PROSONESOURCE ensure businesses comply to tax, and it follows all the cost accounting extensions.
CONSONESOURCE is conducive and reliable in bringing sustainable tax management.
Lynn
Legal Services, 1 employee
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Sometimes Complicated
Overall, I do like the returns that OneSource allows me to produce, but it is not easy to use in my opinion, and I seem to be calling for support more often than I should have to in order to figure things out (and, as previously noted, there is not always an answer or a logical fix to the problems I have encountered). The support has always been good though. The people are polite and knowledgeable for the most part, and they do get back to you quickly when you have a problem.
PROSI have used OneSource for the preparation of estate tax returns and gift tax returns. It produces a good return for filing and has a great added benefit of a MA estate tax option to create the MA estate tax return after the federal estate tax return is complete. Once you get used to the data entry options and the lingo, it works pretty well.
CONSIt took me a long time to get used to how to use OneSource effectively for estate and gift tax return preparation. It is not overly user-friendly or intuitive. There have been some issues with the software that I had to call support to help with, and the answers are sometimes an end-run around what the software should be doing (for example, a calculation was not coming out correctly, so I was told that it was impossible to correct it and that I had to make an extra entry to "create" the correct result, which the IRS will scratch their head at when they see it).
Brittany
Health, Wellness and Fitness, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2021
I don't love OneSource
Overall, my experience has been negative. As a user, I was never trained on OneSource and it is hard to complete steps. The row structure is confusing for the time card.
PROSThere is not much I love about OneSource. It takes my timecard but it is not very intuitive.
CONSThe buttons and rows do not make sense. It is hard to find my PTO balance other looking at my past paycheck sheets.
Vendor Response
Brittany: I am sorry to hear about the frustration you are having with your software. However, you have posted a review on the wrong product. We are a small ERP software company out in Utah. Our Product is called 'OneSource Software' but it does not do time tracking, payroll, etc and Christ Community Health Services is not one of our customers. We would greatly appreciate it if you would please remove this review ASAP and post it on the correct software product. Thank you :) (Steve Childs)
Replied April 2021
Cara
Verified reviewer
Financial Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
2
Reviewed October 2019
One source is a versatile software program
The versatility of this program is awesome. I can enter my time into my time sheet, review my job history, and look up my paystub history.
CONSSometimes it is difficult to make changes or edit fields in this application.
Vendor Response
Cara: Our application is built for small wholesale distribution companies. We do not have USAA as a customer and we do not have a time sheet in OneSource. You may want to to find the proper vendor and move this review to their profile. --Thank you!, Steve Childs
Replied October 2019
Siddhant
Financial Services, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Best platform for tax return prepration
OneSource is strong platform, equipped for finishing different expense related consistence endeavors. They have a phenomenal care staff that is prepared to help assuming you stall out. Their client relations staff is well disposed, accommodating and not assertive.
PROSThe best about this product is the simplicity of uniting different entities for our assessment form. This product empowers us to unite numerous entities into one detailing element precisely. The support team actively look into the matter whenever I reach out.
CONSIt required me a long investment to become acclimated to how to utilize OneSource successfully for state taxes. It isn't excessively easy to understand or instinctive. There have been a few issues with the product that I needed to call backing to assist with, and the responses are once in a while an end-go around what the product ought to do. Also, the forms are not released as quickly once released by IRS.
Marcia
Building Materials, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
ONESOURCE TAX
We are in our first year of using ONESOURCE as our tax software. The implementation process was very easy and went smoothly. The software is very intuitive and easy to use and learn. I like the tree layout for the tax structures.
PROSTree layout for the structure Easy to use and learn Very intuitive
CONSThe billing system has been a challenge. Payments are not posted to the right account and we get multiple invoices even if the bill has been paid or credited.
Marcia
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2017
This is our first year to use the software but I have found it easy to learn and use.
It is intuitive and easy to move around it. I like the tree format where you can expand and close pieces so as to see everything. Statements attached to the return are in an easy to read and follow format.
CONSIt disconnects after a certain amount of time, even if you are working in the software. Can not produce the type of detailed reports I am used to, even in their Data Query package, which is an add on piece and costs extra money. More times than not the wait for customer service is at least 30 mins.
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2018
Property Tax
I am new to OneSource for Property tax but so far I find it a very useful program.
CONSI don't think it's fair to judge at this point. I have only been using this program for a year or so .I have not gotten into all the features. So far I have no issues.
Jennifer
Food & Beverages, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed May 2023
OneSource Review
The overall experience with ONESOURCE has been pretty good, the returns they have, they do extremely well.
PROSWhat I like most about ONESOURCE is how easy it is to file and pay Sales/Use Tax returns. Everything is in one place!
CONSWhat I like least about ONESOURCE is that there are some missing returns and the helpdesk situation is awful. We have had several tickets open for months with no movement.
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
Tax Compliance
The sales and use tax databases are very well maintained and updated which makes compliance in 100+ state and local jurisdictions manageable.
CONSThe software is complex, so it is really not for small businesses. It also cost quite a bit, so a business really has to compare it to other software tools to make sure it is right for them.
Susan
Medical Devices, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2018
Onesource needs improvement
It helps to have it as a tool but it definitely needs fixing...too many obstacles to make updates, not so user friendly.
PROShelps to organize data on numerous returns
CONSCannot make necessary edits like when filing frequency changes or preparer name needs to be updated
Christy
Real Estate, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
onesource
Helps to combine all accounts into one place.
PROSEasy to use and effective. Helps combine accounts all in one place.
CONSI can 't think of any thing that I dislike about it. Helpful.
Kevin
Utilities, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
2
Reviewed August 2022
Good but not great
Good enough to manage our tax updates without any complexity. It does the job of updating when needed to.
CONSThe program itself feels a little old. There would be many instances where the user login does not work even though I never changed my password. The site itself crashes as well at times. Wish it was more updated and maintained.