All GoodAccess Reviews
1-25 of 95 Reviews
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Marek
Verified reviewer
Program Development, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Premium VPN service at $1.9/user – excellent!
Finally, an affordable & easy-to-use VPN for small businesses. The cost of $1.9/user in GoodAccess is much affordable than other solutions starting at $8/user. It’s also a user-friendly experience. 10/10.
PROSExcellent! Fast & stable connection via desktop and mobile apps. Premium service without compromise just for $1.9/user. Great customer support. Can only recommend it!
CONSReally not much. We’d also appreciate a Linux app. It’s suited best for 100 users – but if you contact the sales team, you can get a custom offer.
Vendor Response
Hello Marek. Thank you very much for your kind review! We really appreciate your feedback. Best regards. GoodAccess team
Replied March 2021
Thomas
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great solution for companies
The easy setup, daily monitoring reviews and support for the different OS. We never worry about network issues like we did before!
CONSWhat goes for all VPN providers, you won’t do an easy switch or comparison once you use it.
Reasons for switching to GoodAccess
The easy setup, support and standalone app - along with the good pricing make it a great way to keep our foxus on stuff that matters to our company
Kim
Pharmaceuticals, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
GoodAccess
The system provides access to other systems and is a consistent product.
PROSGoodAccess is an easy to use application and generally consistent. Customer service has been very helpful.
CONSUpdates can be challenging at times but have been successful.
Paul
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
VPN of choice for our Remote workers
Overall experience has been great, even though the company is not based in North America, anytime I had a question or concern and reached out I had a prompt response back from their customer support.
PROSGreat customer service, reliable and simple to use. Their system is much simpler to set up then the other companies I had tried and perfect for what our company needs are.
CONSWish they offered custom packages for fewer than 10 users needing access.
Reason for choosing GoodAccess
Better Value, customer support and offerings.
Lori
Airlines/Aviation, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Good Access
Excellent! Eve has been our go to, if she didn't know the answer, she would find someone that did. Very helpful!
PROSCustomer Service, hands down, the best, quick responses and very helpful. The auto start is also very helpful, when you log on in the morning, the program starts working!
CONSWhen there is a product update, the program doesn't work, you have to log off and update, restart and then run the program. Having an email sent prior to the update so we can make sure all the employees know they have to update and restart for the program to work effectively.
Reason for choosing GoodAccess
Customer service, responses time and very communicative.
Japheth Immanuel
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Very Good Service They Provide!
The experience is the best, this is the first VPN Static IP provider that I used and never regret using it.
PROSI like the ease of using the software, Stability and Good Service it gives.
CONSThe Customer service is not 24/7 I guess. I need to wait 12 hours for a representative to respond when I had a little problem.
Reason for choosing GoodAccess
I only have a small team and it serves best. I purchased two gateways and using them until now since I started.
Vendor Response
Hi Japheth, thank you very much for your great review! Thank you for your feedback regarding customer service accessibility. I've passed to our management.
Replied May 2021
Jean-Michel
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Totally satisfied customer
The product does exactly what I need it to - provides me and my team with a static IP vpn
PROSIt works exactly as expected and it is very easy to get team members to use it
CONSI have not found any flaws and have absolutely nothing to complain about
Reason for choosing GoodAccess
The price was really good, and the communication with their team was excellent
Vendor Response
Hello Jean-Michel, thank you for your great review!
Replied June 2021
Sam
Online Media, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Excellent Value
Hands-down, I would recommend GoodAccess to anyone needing a VPN for their business. The service and support is great, and the value is unparalleled.
PROSGoodAccess VPN is an outstanding value and provides everything we need. The VPN is reliable and fast. User security is easy to maintain with SSO against our GSuite. Their customer support is fast and effective.
CONSThe documentation on SSO setup was slightly lacking detail. I see it is being expanded though. We ran into an issue with the GoodAccess app not working on Macs. However, it was resolved swiftly after we reported it, and has not returned.
Reason for choosing GoodAccess
Price price price! GoodAccess had all the features we wanted at a much lower price.
Tom
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Brilliant and secure VPN access
They allowed us to carrying on working seamlessly during Covid and after, for our home workers.
PROSWe started using Good Access during Covid when our entire workforce started home working. They were a good price point compared to their competition and one of the only ones that allowed for a small team and use a fixed IP Address. During Covid, Good Access were a live saver for our company and without them, we simply would not have been able to work. The VPN is very simple to setup, using either the Good Access application or by exporting OpenVPN configuration files. Some of the new features such threat detection and mapping connections have been amazing and very well done. All in all a very good company to use when a VPN access is required.
CONSSome of our staff have had issues with the Good Access application to gain access to the VPN. Their support was great in talking us through it though and offering alternative solutions to get us up an running.
Reason for choosing GoodAccess
Fixed IP and the price point was better
Hal
Computer Networking, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Should be called Great Access!
GoodAccess provides us a service to connect hundreds of remote sites to a network for streaming audio/video, video conferencing and remote access. Our use case is high bandwidth during peak times but this has not been an issue with their gateways being able to handle the load without a problem. In the rare times that we have had some issues their support has been very responsive and immediately addressed the issue.
PROSGoodAccess is Great! It was the only hosted VPN solution we found that allowed the flexibility to connect our specific equipment to provide site to site access in the way we needed. Most other VPN providers focus mainly on individual users wanting VPN to get around geographic restrictions and anonymous Internet use. While that is certainly important and also provided by good access, our use case was different but also supported.
CONSThe price has increased since we initially started using good access, but we recognize the cost of everything has increased due to recent inflation worldwide. Pricing is still competitive with others even with the increases. We have had to pass on the increased costs to our customers.
Reason for choosing GoodAccess
Other VPN providers did not allow the configuration we needed to site to site VPN. Setting up a Cisco or other vendor VPN gateway ourselves was too expensive and would not have provided to support we wanted for the price.
Todor
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
GoodAccess is a good VPN solution for a home user, as well as a corporate one.
We started using GoodAccess in our company after the migration from the "VPN Office" product by VPNStaticIP. Since most of our software development team works remotely (and/or from home), this service is exactly what we need to be able to monitor and secure the access to our internal company resources.
PROSWhat we like the most is the ability to use OpenVPN technology and be able to configure the connection parameters ourselves. For a home user this is not of a significant importance, but for a corporate customer this is crucial. Also the support staff were always helpful in the few occasions that we needed them.
CONSTo be honest, there is not much not to be liked. Initially the back-end was lean on features (like port-forwarding for example). but as time passes more and more of these get added to the overall package. And even some original ideas that we didn't expect or require but might use in the future.
Vendor Response
Hello Todor. I thank you on behalf of GoodAccess team for your great review!
Replied May 2021
Alyssa
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Reliable VPN Tool
GoodAccess has been my team's cloud VPN tool for the last two years, and we have been happy with the features. I am the tool admin, and it has been easy to navigate and I have had no issues adding or removing users and updating the settings. [sensitive content hidden] , our rep, is also quick to respond and helpful whenever we reach out.
CONSSometimes my team has issues loading and connecting to the tool, but we have overcome this by rebooting the app or re-downloading.
Vendor Response
Dear Alyssa, thank you for taking the time to write us a review, it means a lot to us! I hope you will stick with us for a couple more years and that you will remain as happy as you are right now! Eva, Customer Success Manager
Replied August 2023
Daniel Andres
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2023
Great for resource management in remote workgroups
It is one of the few options that there are to have one or more exclusive fixed IP for the company. With GoodAccess we resolved secure access to our environments for all remote developers and freelancers, it has a wide facility and options to grant access to different members. We use GoodAccess all the time since we all work remotely.
PROSStatic IP for whitelisting, Stability, Client lightweight, manageability from the portal, relevant statistics in dashboard and notifications.
CONSWould be great to be able to add specific access rules for different users or groups using the same IP.Sometimes the updates are very frequent.
Vendor Response
Dear Daniel, Thank you so much for taking the time to share your review! We greatly appreciate your kind words and feedback. Eva, Customer Success Manager
Replied August 2023
Sandro
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2023
A good VPN service
We started working from home during the COVID period and with GoodAccess VPN we were able to work as if we were in the office.The main feature is that all users connected from different locations can have the same IP address and this facilitates the configuration of Firewalls for the different services we access.
PROSThe service is simple to use and configure.It's high-performance and I don't remember the system going down during the entire time of use
CONSThere are no features missing regarding VPN service
Petar
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Very good product
Our company operates worldwide and many clients limit their business to their country by blocking the application for the rest of the world, so we cannot access it either. GoodAccess allows us to solve these obstacles in a very simple way.
PROSA very simple way to create an account. Very easy to use. Very stable and reliable product. It is complementary to all major operating systems. I would recommend GoodAccess VPN to everyone.
CONSI think there should also be a GUI application for Linux users.
Vendor Response
Hello Petar! Thank you on behalf of our GoodAccess team for your great review. I've passed your feedback to our app development team.
Replied May 2021
Daniel
Outsourcing/Offshoring, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Secure Gateway and VPN
Good Access provides our customers with a secure connection to our server, it is easy to implement and manage
CONSthere is actually nothing I don't like about this VPN
Vendor Response
Dear Daniel, thank you so much for taking the time to write us a review and for your positive review. :-) Eva, Customer Success Manager
Replied August 2023
eddy
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Keep up the good work
Top notch
PROSVery easy to use, once you're set-up it's literally only a click to start and stop the service
CONSSome slight improvement of the admin panel would be nice. Especially around billing and payment.
Reason for choosing GoodAccess
Previously suggested by a former dev but at the time it looked like a good idea and years later it still is.
Vendor Response
Hello Eddy, thank you very much for your great review. I've passed your feedback. We will refactor the control panel very soon.
Replied May 2021
Francisco Luis
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Secure access to intrastructures
Network intrastructure is fast and in more than a year we have not had any issue. It is very safe and reliable.
PROSWe can access our intrastructure via VPN through the connectors and gateway.
CONSNothing, we use all the features and I have no complaints so far.
Reason for choosing GoodAccess
It was cheaper and offered better features.
Pablo
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2023
Solve our VPN needs
It has solve our remote team access needs and protected an email API access that where hacked previously.
PROSIt was really easy to deploy with little configuration. When it was needed I was able to adjust per-service or per-team, or per-user configuration.
CONSAutomatic deactivation of users with more than X days not conecting. I have not explore the tool to check thios functionality exists or not, though
Reason for choosing GoodAccess
Team administración, reviews, price
Jan
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
We use GoodAccess at XDENT
With GoodAccess, the connection is as fast and stable as in the office. I see the biggest advantage in easy administration of users and systems.
PROSOur developers use Good Access for remote connection to our servers. Mainly in the covid time, when all of them are working from home.
CONSAs I know, our developers do not have any issue with it.
Vendor Response
Hi Jan, thank you very much for your review. We really appreciate your kind feedback. Our development is exited to bring more features to our product in the future.
Replied April 2021
Sihwan
Computer Hardware, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Good and convenient
Good and convenient in most time.
PROSIt's easy to install and requires minimum effort to maintain.
CONSIn windows OS, sometimes it doesn't work after changing some Windows' security options like a firewall or updating the OS. I needed to restore the Windows setup to a previous point. This happened to two people including me in my team. The symptom is that I cannot connect to internet at all after connecting to GoodAccess. I'm not sure what caused this issue exactly.
Vendor Response
Hello Sihwan, thank you very much for your great review! I've passed your feedback to our tech team. We'll look into it.
Replied May 2021
David
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Good Access Business Review
The products ease of use and how well it integrates with our business.
CONSThere are no particular issues with the software at all.
Jenny
Marketing and Advertising, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Best choice for a VPN service
GoodAccess has met our needs for accessing a server that would otherwise have been impossible to access, thereby helping us successfully meet projects for a client that would have previously been off limits to us.
PROSThe aspect of GoodAccess that I liked the most was its ease of integration within our business. The setup was intuitive and I required no assistance to get it up running.
CONSI suppose the only thing I would love to see would be some more flexible subscription options. We don't need to use the service consistently - only for ad hoc projects - so for our purposes, a non-monthly subscription option would be helpful.
Reasons for switching to GoodAccess
Nord VPN was complicated to set up and we actually couldn't get it to work for us. I reached out to their support team and they were unable to assist. Upon recommendation from a colleague, we tried GoodAccess instead, and found the integration process significantly better.
James
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Excellent Product, Hassle Free & Cost Effective
Superb so far, excellent all round.
PROSSimple to setup, install and get running in 5 mins per user and the price is fantastic
CONSnothing to dislikr at all s far so good. hopefully no issues to encounter.
Reason for choosing GoodAccess
Easier to manage and use and much cheaper
Oran
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
They are great!
Their customer support is great! It's a really good VPN solution!
PROSThe admin panel is very user-friendly and so easy to use!
CONSThere were some ports issues, but they were solved by the team,