Acuity Scheduling is an excellent and affordable option for basic needs and a start-up practice. It's primary focus seems to be around creating solutions for scheduling and calendar management. If you need more complex SOAP notes, you might need a more robust system.

Acuity Scheduling is easy peasy to customize to your brand and set up for calendar/scheduling needs. It offers 2-way integration with Google Calendar and integrates with Stripe for payment processing. Clients can schedule their own appointments or appointments can be created manually by the clinician. Session packages can be created as well as coupons and gift certificates.

Cumbersome SOAP Notes. Acuity Scheduling allows you to create basic SOAP notes. More complex SOAP notes with dropdown boxes and radio buttons are much more complicated and time-consuming because more complex templates are not available. This is ultimately why I left Acuity Scheduling. I needed a more robust EMR because of the nature of my practice with telehealth physical therapy, personal training, nutrition consultations, and wellness coaching.

Features like package and discount management, an embeddable design, and support for several time zones are only the beginning. When compared to the prior scheduling program we utilized, this one has far less issues. It's so simple, yet so effective. Client calendars are synced and alerts are sent out automatically. Zoom's user interface makes setting up online meetings a breeze.

Easily its most appealing quality is how simple it is to use. You may go right in with no prior knowledge of CRM or CS and you'll pick this stuff up quickly. I was finally able to find a convenient way to organize my time, communicate with my clients, and keep track of all of our scheduled meetings. The search function responds quickly and accurately and ignores case. Accessing customer information is simple, and I can keep tabs on scheduling alterations and other variables with ease. The survey design was also straightforward. I like how it adapts to your time zone automatically.

Crunchy user interface. It's not user-friendly, and the drop-down selections don't always appear. Banning user-submitted content is inconvenient since you can't just blacklist any new content that users could submit. I fear that, as an administrator, I would encounter several difficulties when first delving into the matter. When integrations fail, it really stinks. Not terrible overall.

Overall, this software is easy to use & set up. It integrates well with my website & helps our customers keep their appointments.

Acuity is just easy to use and set up. Add products and services, with pricing - quickly and easily.

There’s nothing to say here. The software just works.

The software is well-integrated with a SquareSpace site, which we were already using for web hosting. This makes it easy to insert and integrate with any other SquareSpace systems you are using. The customer support is also excellent, with low wait times and knowledgable staff available to talk to.

This software was difficult to set up to integrate with our CRM and Outlook calendars. This is because of the nature of needing to sync multiple calendars at the same time, and I suspect that other scheduling apps might have run into the same issue. As it is, we still do not have the program set up correctly, as it will take a dedicated several hours, by someone who knows each of your systems inside and out.

I think I am so irritated I don't like much right now.

You can't just easily use this. There is no support other than chat or watching videos. No one can remote in to see your issue or help guide you. You can't call and speak to a live person. When you ask questions videos are just sent or they tell you to hire help.

The ability to sync my massage appointments (calendar events) with third party calendars (such as iCloud) is a fantastic feature that I've relied heavily upon for the past year and a half. I started using Acuity back in June of 2021 (560 days ago, to be specific.) Up until two weeks ago, I've been able to view all client history using my iCloud calendar for the past year and a half (a full 545 days.) I'm currently able to view event history for only the past 185 days. This is a problem because I can no longer view client history beyond a six-month period. It's gone; no longer visible on my iCloud calendar. I've spent a significant amount of time explaining the issue (in a very detailed manner) to three different tech support representatives. This ordeal has been significantly time-consuming which has resulted in the past two weeks of my life being extremely frustrating for me (and I'm sure for the tech support team as well.) The final conclusion is that Acuity does not offer the ability to view history beyond 200 days. Despite the fact that I am 100% certain that this was not the case until just two weeks ago, it's taken tech support this long to provide that response and nobody is admitting that this policy is brand new.

I used to have the ability to view history for 560 days and now all of a sudden, they've restricted it to only 200 days of history. I'm attempting to operate my business blind-folded. It feels like a bit of bait-and-switch and though the support team has been friendly, I almost feel gaslighted as they still claim that nothing has changed on their end and that the 200 limit has been in place this entire time which is simply not true.

Acuity scheduling is the proper package to understand and to plan the movement of your occasional employees. Special for people that are in constant looking of personnel for cleaning, for construction, or for any task that probably is not a formal job despite is giving you money. I do integrate the people working to me and it fits in general.

1. I got the schedule of my part time and occasional employees in order2. I can pay them through the app by connecting with stripe3. I share the calendar of futures actions to them so they are pending for the upcoming tasks

1. Some employees are not acquainted with the App so it is time consuming to explain them.

Great

All features are amazing .. no such issues

None.. but scheduling is kot easy.. need to do lot of practice

Book your appointment using acuity scheduling and forget your worries. This app provides timely reminder, quick follow up to ensure that no appointment is missed. The scheduling is fully automates but manual update is also allowed. The employees can be conveniently reminded about upcoming webinars without any hastle.

Slightly laggy and outdated in terms of Intuitiveness. The interface can be made less complex and more usable. The free version is available for a single person which defies the whole purpose of scheduling.

My overall experience with Acuity Scheduling has been positive. I have never ran into any issues with this software over the past year.

This drives business to us by allowing our customers to explore and set appointments/inspections at their own pace and at a time that works best for them.

I have not ran into any major flaws with the software, I use it for online bookings and it has always worked as intended.

Easy navigation

I love the fact the app is user-friendly and innovative and also easy to navigate. The appointment setup is very easy to use and you can also clear the history of the schedules and also reschedule

I observe that it is not common and people don't leave reviews on the app and that is why I'm doing this as a user.

It was simple for my clients to schedule appointments without contacting me

My clients didn't like that they had to scroll through all the services to find the service they needed

Very easy to navigate very easy to understand I will recommend to anyone

I don't have any problem with this app at all it's always been good to me

1. Overall it is a perfect service. We love it because it has integration with Zapier. We have a Google spreadsheet where we keep all the appointment and see all the statistics. So integration with Zapier saves us so much time. 2. I am not sure yet (not fully tested), but looks like Acuity does not remove guests from Google Calendar events. So if I need to share an appointment through Google Calendar, a guest will not be removed with every sync. Not sure if it designed like that, but please, do not remove this feature. Or maybe even improve it (adding guests to Google Event through Acuity?) :)

Zapier and Squarespace integrations. Simplicity.

1.Address field works, but a bit unusual. It does not show address in a regular format. For example: If you need :1229 Wisconsin Ave NW, Washington, DC 20007 You will get: 1229 Wisconsin Avenue Northwest, Washington, District of Columbia, United States of America Not sure if it is limited by Google. 2. Email design is very simple. It is not the most important part, but still. Looking forward to see shared design with Squarespace.

Acuity has made the process of scheduling so much easier and modern, especially for current clients and people I already have a great relationship with.

Having a scheduling software in general is such a game-changer for someone in sales who sets their own appointments. It's so easy for me to have a chat with someone, and if there is interest, I just send them my link to schedule an appointment and they do. It's also super easy to send out emails to prospective clients or existing clients about revisit appointments and include your personalized schedule link. If done right, you will soon see appointments pop up on your calendar "out of nowhere." I just recently had a client schedule a follow-up where we did some business that basically paid for my annual cost of Acuity. It pays for itself so quickly! The system is so well organized, and there are too many customization features to mention. I recommend grabbing a free trial to test it out for yourself. The client-side scheduling page can be made to be super professional and welcoming.

I don't believe there is a way to see a detailed monthly or weekly calendar view in the mobile app. It only shows daily schedules. It would be nice to have monthly and weekly calendar views so you can easily see which days have (or don't have) appointments set yet. (this is easily accessible on a PC)