Overall experience is excellent. We are able to handle our scheduling, payments, workout logging, and client information all under one platform. Additionally, our requests for support are dealt with in a timely manner.

Great platform and very customizable. Works well via mobile app, tablet, and desktop.

Our business functions differently than 99% of other fitness businesses so we need different features that aren't always available. However, the Exercise.com team has done a good job responding to our requests and developing new features at our request.

Our overall experience with Exercise.com is a breeze and helps us get our programs all set up on the go, and the customer service team was prompt and helpful whenever we have questions.

We love how easy it is to integrate this app with our current workflow while providing great fitness programs for our customers and save us time in the process by having all of the exercise demonstrations held for us to re-use later.

We don't have any feedback that could help improve the existing product at this time.

The customer experience has been great! Really appreciate the team and going above and beyond. They are super fast to respond. The platform just seems to be lacking in some areas.

Really want to love the product. We've had it for years. We received a large discount when we signed up which is helpful. I wish it were easier to use and integrated with more platforms. I will say that the customer support, [SENSITIVE CONTENT HIDDEN] specifically, helps make up for whatever the platform is lacking. My hope is that soon there are some key feature roll outs that make the experience much better. I'd also like to see more case studies/use cases. We understand it's not one size fits all which is great but having some type of framework to think about would be helpful.

It feels clunky could be the best way to describe it. With tech, we understand that not everything can be rolled out at once. I wish we had more freedom with processes and customizing to fit our specific needs. Sometimes the android isn't displaying the same as an apple or even the online platform which makes us a client look bad to our customers.

Our company is working with Sage and she has been the most responsive rep we’ve ever dealt with! Awesome experience with their tech, onboarding, and sales team!

I don’t really have anything negative to say.

Love it

This software has a ton of customizable features that can help in all aspects of what we do, including scheduling and remote training!

Small bugs here and there but they always get it taken care of right away! They also keep improving the software with updates!

Very disappointed after everything they promised. They made a hard push to get us to leave reviews before we were really using the software. It's the only explanation I can think of why they have such positive reviews. They sent me emails saying they were having a "contest" to see which rep can get the most positive reviews. I think they time this at a specific point in the relationship and leverage your relationship with your rep. It's smart, but sneaky.

My rep is nice and I think she has put forth a good effort. They created a decent app for us, but the usage is limited

The software is VERY clunky and not at all intuitive. It's very hard to find features that are hidden behind others. Overall it is very limited and unless you fit their specific structure and design it is inflexible. Titles and names of things have to remain what they have deemed. For example, everything must be labeled a "package" even if it's a single service. Employees must be "trainers" since you can't change titles. The company promised us a solution that didn't exist. I feel like it was a bait and switch. After months of using the software I still struggle to find certain features because they are in such an odd place. The "reports" are unreliable and inaccurate. If I run different reports for the same thing I get different numbers. There are no charts or graphs to view the data.

Wow! I am absolutely floored at all the capabilities of exercise.com. This platform literally changes my life and helps create better work/life balance. I have an Uber professional online presence that is so simple to use that even I can manage it. It’s the perfect all in one resource for managing my clients and programs and products.

I don’t know yet. I haven’t found problem yet.

The support team is unbelievable. They go out of their way to get you up and running as quickly as possible. I’ve had multiple coaching calls with [SENSITIVE CONTENT] about the design of the app, how to use the software, and ways to tailor it to my business.

What I like most about the software is the automations. I feel that this software really does it all, you have all the apps that you need in one place, and one action can trigger multiple actions from accountability messages, to assessments, progress reports, scheduling, and payment collection.

There are a ton of features, so you have to spend some time upfront learning about each feature.

I liked that it allows me to roll out different programs to large numbers of people in an automated way. I also really like having a customer service rep that is always very quick to respond to any help that I need.

I do wish it could be more customized both in terms of how it looks and the layout.

So far, it has been amazing. While I am still fairly new to the system, I engage with it frequently and am constantly learning of all of the integrated features. The customer support team at Exercise.com has also been exceptional in helping me to understand all of the offerings of the platform.

Integration with our complex business model. The platform offers solutions for everything that we need (payment processing, programming, scheduling, assessments, video uploads, etc). I was pleasantly surprised to learn that we can have an all-in-one solution through exercise.com, especially after speaking to other companies that were not able to meet our requests.

As previously stated, our business model is a bit complex from a scheduling standpoint. We are currently working through this challenge, and while a solution has not yet been reached, I am confident that the team at exercise.com will come up with one!

The software is pretty user intuitive. The training staff & support team is extremely attentive and helpful. The App is great!

The integration took a very long time!!!

Mostly good. I wish I could send text notifications or app notifications to all my clients, for example, if an unexpected schedule change or closure popped up.

This is the first exercise programming software that actually saves me time and allows me to use template options with alternate exercise choices.

Some of the user functions are not intuitive and there are more steps in certain processes than necessary. I also don’t like the messaging function.

Great!

Super functional and easy to use! I highly recommend it!

Nothing. If there's an update I need, I reach out to the Success Team and they get it done!

A plus

The all in one set up really allows me to just focus on one thing instead of 100 different websites

There's definitely a learning curve but the support is waiting on you and showing you how to every step of the way

The customer support is great. They are agile and work with their customers to make the platform work in many different ways. [SENSITIVE CONTENT HIDDEN] has been so helpful handling all our requests for features and advising us on how to maximize our use of the platform. They are constantly updating things to make it even better.

The reporting could be better. I'm a data person and want to be able to see very clearly what's happening in an excel file all in one place. They are very willing to make customized things for you though. Just be nice to your support people and they will do whatever they can to help.

Great! From the software to customer service, they are the best.

What is there not to like? It has everything that you need to manage and grow your business. They are also always developing the software as well. They grow and adapt as you grow.

At first, I thought it was incredibly hard to use, but once you go through the onboarding process, you realize how efficient and easy that it is. It can be a little intimidating at first due to all the services they offer, but once you get the hang of it, you realize how powerful it really is for your business.

I LOVE [SENSITVE CONTENT] and she is the reason I stuck around for year two. When I send an email it can take days for someone to respond- this is a huge negative and makes me rethink this platform as my new business has started to grow. Abbie is the one that saves me every time.

I like that you can customize and edit plans after you have published

the start button needs to be larger as so many clients miss this. There needs to be a timer that doesn't stop when you look ahead to the next exercise. There needs to be a 24/7 help line as I launched a very pricey program once and the site crashed and there was nobody to help me until the next day, which was a huge bummer. There should be a way to swap exercises on the mobile device for clients.

Just want to say a huge thank you to [SENSITIVE CONTENT] and the rest of the Success Team for all of your ongoing help this past 6-8 months. I came to Exercise.com with high expectations, and you've exceeded all of them. Even more importantly (to me), I have new and old clients saying "wow" almost every single day as they discover the functions and features of the software. It's been challenging, but really fun. I still have a lot of work to do to get it where I want it to be, but I'm able to provide value to my clients that I never could, before now. I feel very grateful for your patience, responsiveness and help to gradually get my business set up exactly how I want it to be.

Took some time to understand it and get set up

What an amazing experience and incredible platform! [SENSITIVE CONTENT] has been phenomenal in helping us get our custom branded app set up at lightning speed! I'm blown away by the amazing customer service of this entire team! Not only is the platform incredible but the service is world-class. From [SENSITIVE CONTENT] this has been the best! Highly Highly recommend! Thank YOU

Not sure yet - still learning it. Wish it was a little "prettier" aesthetically but that's just because of what the clients are used to from Trainerize

[SENSITIVE CONTENT] has been phenomenal over the last couple of years. I am not tech-savvy and she has spent her time helping me learn all the systems with Exercise.com. She is patient and is willing to go the extra mile to make sure the client is confident as a user.

The easy user ability and all my clients love using the software.

I don't have anything to say at this time but will let you know.

[sensitive content hidden] has been super helpful throughout the entire migration experience and made it less stressful than we thought it would be. [sensitive content hidden] have been very helpful, also. We are excited to start using exercise.com and know it will be worth the change.

The ease and simplicity of adjusting to a new platform.

We program on paper so it took a little getting used to digital programming.

The overall experience with Exercise.com can be positive for individuals who are looking for a comprehensive and user-friendly platform to help them reach their fitness goals. The platform offers a variety of workout routines, custom meal plans, and tracking tools to support users in their fitness journey.

Custom workout plans tailored to individual goals, preferences, and fitness levelWide range of exercises and workouts, including resistance training, cardio, yoga.Mobile app for on-the-go workout tracking and access to resources

The accuracy and effectiveness of the custom workout and meal plans may vary for different users.May not be suitable for individuals with specific medical conditions or physical limitations without the guidance of a licensed healthcare professional.Requires self-motivation and discipline to consistently use the platform and follow workout and meal plans for best results.

Exercise.com was awesome. They were timely in their communication and they truly worked their hardest to get my app launched despite some of the difficulties in working with apple. They were always kind and easy to work with. They are fantastic and couldn't recommend them more to someone looking to expand online services to their clients.

Amazing integration to current products through API's and connections Great communication with developers Responsive to my questions, concerns, needs

Communication due to time zone difference most difficult and slowed process

Exercise.com is a GREAT product! I'm so excited to officially launch this into our business! Their customer service is top notch and really over deliver. I recommend this to all gyms and thank you for helping us get rid of many apps and saving us money, especially on our merchant fees!

can't think of anything yet, once i do, i will submit