All Hapana Reviews
1-25 of 40 Reviews
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Chris
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Extremely Satisfied
As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.
CONSWhile Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.
Reason for choosing Hapana
Reviews and custmwr support as well as referal.
Reasons for switching to Hapana
Feedback and reviews about hapana. Zenbly’s functionality was terrible.
Ben
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
LTYB Review
Our experience with Hapana has been outstanding. We were one of the early adopters and seen the software develop. We are certainly very happy.
PROSThe ease of use and the functionality that enables our brand to run the business. We have 20 Listen To Your Body studios and the software meets our needs and some.
CONSNothing really. The system does what we need it to do.
Reasons for switching to Hapana
Functionality was the big thing. Ability to run our franchise.
Vendor Response
Thank you for your kind words Ben! We love it when our early adopters are still loving our work years and years later. We can't wait to continue supporting LTYB for many more years!
Replied April 2024
Trent
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Outrageous Sales Tactics - With No Service
Steer clear, much better options out there.
PROSNothing, what's the point of making a product that you doesn't work as intended?
CONSThey paint the picture of a dream studio when signing onto their Grow & Core network, all these shiny slides and excitement about the ease of product use. I couldn't be more unhappy from working with them, it takes 7 - 10 days to get any response from their support team. Their products are inferior to almost everything else on the market, difficult to use, slow & doesn't allow to open new tabs seamlessly. I wont be sticking around with these guys much longer, I feel mislead and lied to and cant believe a company this big can be so bad at offering management software. Not a single person ever call you outside of trying to sell you something. You cant find any customer support numbers anywhere because they probably don't exist.
Mikaela
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Hapana wasn't the first software we used but it will be the last!
- The wide variety of products allows us to keep all of our operations in one place! - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana. - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.
CONSWe would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.
Reason for choosing Hapana
We love that Hapana is an Aussie founded company. We found that the system functionality and ease of use was much smoother with the Hapana products. We also liked that we had the ability to have an online offering of videos and content through the CAST product especially during the COVID period.
Reasons for switching to Hapana
We switched due to value for money with the number of features and products available. We wanted a system that was truly all in one and with the use of Core, Grow, Cast and Link products we were able to achieve this. We also didn't like that MindBody advertises our competitors on their MindBody App.
Vendor Response
Thanks for your review Mikaela! We will certainly look into providing clearer and more frequent comms on our product releases. We are thrilled you're loving Hapana!
Replied April 2024
Anita
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Fantastic Customer Service & Support
Fantastic! The support has been incredible and we haven't looked back.
PROSThe support is second to none. The management system is simple, effective and a great user experience for our clients.
CONSSometimes difficulty optimising our customer sales flow.
Reasons for switching to Hapana
Poor service and support. No App. Needed something more up to date and effective in today's environment.
Vendor Response
Thank you for your kind words Anita. Our team takes great pride in our client relationships so we are thrilled you see the hard work we put in here!
Replied April 2024
Allie
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Great Beginnings
Customer Service has been great with our account manager and onboarding manager. The migration of our data was smoothly handled and the roadmap for their future deployments look promising
PROSHapana has been great for our systems. Were a growing company with growing needs and their development team has been open and receptive to new ideas!
CONSBecause they are newer - some core functionality you would think would be built hasnt yet. This does create limitations
Reasons for switching to Hapana
lack of reporting and functionality. We were looking for more flexibility than they could provide
Vendor Response
Thank you for your review Allie, we love being able to support fast growing businesses and watch you guys thrive. Our roadmap for future updates and development should really help out with some of those core functionalities you mentioned. We appreciate the feedback!
Replied April 2024
Amber
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Review on OneFitStop
- Personalised App - Engage Marketing system - The customer service!
CONS- Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments)
Reason for choosing Hapana
The main reason for us going with One Fit Stop over other softwares was due to the customisable app that we can offer in order to create a better client experience.
Reasons for switching to Hapana
Club Fit had horrible customer service and was not looking to grow with our business.
Matt
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2022
Great product
Overall very happy. Not the cheapest going around but definitely fully stacked with features. We are happy we made the move, and are looking forward to utilising even more of the features included in our Hapana package in the near future. Would recommend.
PROS- Easy integration from previous studio management software - Loads of features - Good integration with social media, email - Automated marketing system is fantastic
CONS- Somewhat lacklustre customer support when compared to other providers, particularly via phone - Issues can take days and weeks to resolve via email - Some ongoing teething issues but most get worked out quickly
Gregg
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
OneFitstop Leaves the other CRM's in their Wake
From coming off a system that was costing me $172/month just for use and then taking 5% of all my DD's was an expensive 3 year contract. OneFitStop has developed a system that is easy to use, evolving as they grow and are developing new services as we speak. When Jarron Aizen the Founder of this new system dealt directly with my problems and needs, this told me that they meant business. Having dealt with many companies who promise the wold but deliver +-*## it's refreshing to have honesty and integrity at the forefront of what they do.
PROSEasy to use. Setup and updating is straight forward. Price point is really a game changer in this industry. Customer service is second to none and turnaround response is excellent. New service add ons shows they hear what industry members want and require.
CONSNot as well known as other companies but that will change quickly once industry innovators get their hands on this system.
Justin
Professional Training & Coaching, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Almost there!
Happy, however, there is always room for improvements. The Support from my Hapana team has made a positive outcomes with Hapana.
PROSThe support from the Hapana team has been outstanding. It has worked well for the business Easy for members to create profiles
CONSNeed to be an All-in-one member CRM journey, that would seal it for Hapana. Lead>Sale>Retention>Ongoing Messaging Campaigns>All communications with Members through Hapana, so it's all captured.
Vendor Response
Thank you for your review Justin, we really appreciate the feedback and will review our CRM capabilities to see where improvements can be made. We are thrilled that our support is benefitting you, especially as we pride ourselves on our customer support and relationships
Replied April 2024
Brian
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Smooth and Responsive
The team at Hapana is very responsive. Any issues are resolved quickly and they are eager to assist.
CONSThe CRM portion of the onboarding/training was a bit rushed. The rest of the onboarding was spot on.
Reason for choosing Hapana
Their support team was accessible and professional.
Vendor Response
Thanks for your review Brian! We are so pleased to hear you've had a great experience with our team, we pride ourselves on our customer relationships so this is awesome to hear. Helpful to know about the CRM onboarding, we will review this internally to try and improve.
Replied April 2024
Christopher
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Really enjoying OneFitStop and our members love the App they developed for us!
Fantastic!! Really looking forward to a strong partnership in 2021!
PROSThe App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.
CONSIntegration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!
Reason for choosing Hapana
Worked really well, did everything we needed it to do and a strong connection with the team at OneFitStop as soon as we met them.
Reasons for switching to Hapana
Mindbody is old in both technology and customer focus. Average experiences over and over again and then they wanted to bill us over $250 extra per month to use video sodtware inside the MBO system - during the COVID shutdown. Very happy to make the switch to a newer and more team focused company like OneFitStop. I can highly recommend making the switch if you are sick of dealing with Mindbody!
Terri
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
One Fit Stop is an affordable software that fits my yoga studio perfectly.
I get bookings, I get to advertise with links, I get an easy to use app.
PROSThe best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.
CONSInitially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.
James
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
One Stop Shop
As you can probably notice from above I have had an amazing journey with them. Jarron and his team are total professionals who get the job done. 10 out of 10 from me.
PROSThe previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.
CONSThe only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.
Reasons for switching to Hapana
Didn't have everything my business needed.
Zoe
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Vive Active X Hapana
Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate.
CONSThe app not being completely customisable.
Reasons for switching to Hapana
We wanted to customise our app and the features that benefit the user experience.
Jeremy
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed June 2023
Needs improving
Unfortunately stuck with hapana due to franchise agreement and wish they would pick their game up. If you are a small business you are going to be paying $300+ a month for headaches.
PROSHonestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money!
CONSHow difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements.
Alan
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
OFS makes business easy
Best business decision we have made. The support is a highlight!
PROSOFS has grown and developed over the years that we have been working with it. The platform is not only simple for my staff and clients to use, it does so much more in the backend that we required to run our business smoothly. The support is also outstanding, all local and and email/phone call away. One of the best business decisions we have made.
CONSNo Cons. Above and beyond anything else we have seen on the market
Reason for choosing Hapana
OFS just provides a package that was simple to use, and the team was amazing from the very first contact
Vendor Response
Thank you for your feedback! We are looking forward to supporting you and the franchise network for many years to come.
Replied October 2020
Scott
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Big Decision Paid Off
Hapana has provided a great platform from which we can now scale our operations. the support team has been first class and super responsive. The Hapana system is world class and their team are great to deal with. Making the decision to change systems was a big one and it has been worth it.
PROSThe migration process was smooth; the reporting functions are detailed and easy to access; our members liek the app and find it user-friendly, and it's great for promotions; class scheduling and billing are efficient.
CONSIt was a lot to learn at the beginning but with practice and support from the Hapana team it was achievable.
Reason for choosing Hapana
Corey and Jarron were good blokes.
Reasons for switching to Hapana
Outgrew the old system
Antonio
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Get Yourself Motivated
Overall an amazing experience with Hapana and don’t see any reason we would need to change.
PROSIt’s perfect for our business in every way. It is very user friendly which is perfect for our staff
CONSWe did try to integrate our biometrics and at this time it is not possible. Still hoping in the future we can get it to work
Reason for choosing Hapana
Simple and user friendly.
Reasons for switching to Hapana
Terrible platform
Amy
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2020
Don’t waste your time
Horrible also they trap you into their payment provider who rips you off and demands unrealistic payment if you try to leave.
PROSIt was reasonably easy to learn and cheaper than others
CONSPoor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility.
Reason for choosing Hapana
Cheaper but then we moved to mind body because one for stop was the cause of many customer complaints and membership termination.
Vendor Response
Thank you for the feedback. It is certainly disappointing to see that your facility did not value the 10+ hours we spent onsite plus hundreds of emails back and forth to support your operators. We hope to see you back in the future to take advantage of our full technology stack that hundreds of other gyms like yours have found incredibly valuable.
Replied October 2020
Blair
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2018
Worst Experience I have had
When I finally decided I could no longer use this service for my business, the CEO made it almost impossible for me to cancel. As a fellow business owner, I would have expected some understanding for a service that was no longer able to serve my business needs but that was not the case. It unfortunately ended poorly on all accounts. I would definitely recommend a different software that is located in the US over this one which is located over seas. They are not yet equipped to work with clients.
PROSThe initial look of the software seemed like it would work until we started using it and everything was problematic.
CONSThere is a lot to say here as this was the worst 3 months I have had in the over 5 years I have been in business. The functionality of the software failed shortly after deciding to switch over. To add on to this, the customer service, or lack of, made this problem even larger. Most of the time you were waiting to have your question answered, and when you did speak to someone they always had to send this out to someone else before the problem was solved.
Vendor Response
Thank you for sharing your honest review below. We are sorry you had such a bad experience. A lot has changed at OneFitStop over the last 2 years from both a technology and support perspective. We would always value the opportunity to re-connect and show you the positive changes we have made to support the fitness sector.
Replied October 2020
Katelynn
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Makes Running a Business Easier
The start was very challenging with kinks that this new company was ironing out and a lack of customer service. It has improved a lot and I am now very happy with it.
PROSThis program had a rocky start with my business, but has immensely improved. It gives me a platform to take payments safely, display my schedule, have clients book in and notify them of any changes, etc. Now that everything is set up and the kinks are ironed out it is very smooth.
CONSIt gets a bit expensive, so you have to make sure it is worth it for you to have it. If time and ease is a concern to you, then it is totally worth it. Customer service can sometimes be inconsistent (but is improving).
Rez
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Feedback regarding Hapana
Hapana is a solid, great platform; it's user-friendly and helps keep everything organized and manageable. Its seamless integration with our CRM streamlines member recruitment, simplifying the entire process for us. [sensitive content hidden] at Hapana is also great to work with. He's consistently responsive and helpful, providing detailed responses that consider various scenarios whenever we have questions. Very much appreciate it [sensitive content hidden]! Overall, we're happy with the service and support we've received from Hapana.
PROSAfter sale service is awesome. In particular, [sensitive content hidden] is a big help in the team.
CONSPerhaps, reporting can be improved by including for example, churn rate, length of stay of members.
Hannah
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Everything we need to facilitate our multi-studio access across a wide network
The team at OneFitStop are agile and able to respond to our needs as a business and as a wider franchise network.
PROSOneFitStop has provided us with the ability to grow and evolve our digital offering to our membership base as our business has expanded and the needs for both internal requirements and external deliverables have progressed.
CONSInitially there were hiccups with roll-out and in particular, integration with third party providers such as EzyPay however these were resolved promptly
Andrea
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Multi-location Pilates Studio
I love hapana. I feel like every member of their team is equally as invested in my company's success as I am. I wish they had a staff app and that Grow was a little more approachable, but I think it's the best software we've seen... and we've seen them all.
PROSClients can book/purchase with extreme ease.
CONSNo staff app and the Grow platform is extremely complex
Reasons for switching to Hapana
The software was unable to support a multi-location company.