They have a great structure and setup for all sizes of business!

the best part of this software is being able to customize and tailor it to my needs I can also do so for any and all users under my licence!

If you are not in Accounting, it can be challenging... but learning it has been relatively easy

The system is very efficient in most things....but the people/support has really been the reason for our longevity. Those we have dealt with - Mark, Jessica, Dave, Laura, Thomas, Sohrob, etc. are second to none.

Dependability. Functionality allows quick updates to carrier files, vendor, customer, and operations. Interfaces with the railroads for EDI, tracing allow for reduced needs to bounce from one site to another. System allows customer access, carrier access. Screens are easy to populate/logical, making operation and training of users easy. Overview screens allow users to easily see dropped equipment, items incomplete for the day, pickups/deliveries that are running behind/failed. Great dispatch tools.

Rate Engine is somewhat lagging compared to other technology available - less interactive than it could be (examples: with templates, quotes, rate updates, service plan such as R-R, D-R/R-D, D-D and Should be able to pull in LOUP and CSX Critical door to door pricing to sit under OTR/Rate Index). Operations screens do not make per diem, equipment availabity, and train slots easy/requires outside site interaction. (i.e. should allow for gate reservations and BLUME interaction for equipment reservation and per diem/charges. Gate reservations are difficult to manage/note for busy operations centers and have no allotted field in the operations screens) Reports menu - simple query or "external" links. W(i.e. would be beneficial to have a reports links page. Also should be able to tweak tracing report/auto reports at a site level, rather than contacting Envase staff to edit those auto reports that get emailed.

EDI has been a great tool and cost savings. Customers are now requiring information provided to them within a very small window and this is the only way to accomplish it. Sending information to customers via EDI is not only more timely but less costly vs the cost of a person updating a customer's web portal.

Rail trace has been very inconsistent and not as supported as it was in the past. It is even more critical in today's environment but less reliable.

The benefits far outweigh the cons for us. The ability to continue to make improvements/enhancements to make the end users experience better is a plus. Added functionality is key and their staff makes suggestions based on their knowledge of your business and their product to make the best choices. They took the time to learn what we do which was a big plus in the original development. Their staff is wonderful to work with!

The big sell for me was their willingness to adapt their platform to fit our operational needs. They have made enhancements thru the years and continue to get things done to make our system more user friendly by adapting to change and updated enhancements.

The one big thing for our company is the accounting package, it is a bit outdated and we opted not to use it. DatNet reporting would benefit the end user if they offered some additional training or maybe a class once a month to continue teaching on better ways to use for reporting.

Our overall experience with Envase is very good and seems to be improving.

We like the board visibility, the ease of use, our collaboration with Envase when we need wish list items designed.

Simple reporting requests used to be a big con but that has improved with new programs that are now available. Other cons would be little tweekie issues that arise from time to time such as our customer interface not showing paperwork and tracing programs that get changed by the railroad take time to repair.