All First Due Reviews
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David
Public Safety, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2020
First Due Size Up
Overall First Due has provided a our department with a program that is more efficient then what we have used in the past. The ability to have multiple data points pulled into one program was needed. Completing preplans are simple to do in the field that allows information to be shared quickly through our workflow process. The addition of Community Connect and the information it provides about our residential addresses is extremely valuable to our mission.
PROSFirst Due has been easy to integrate into our current operations. The platform via the computer and application are easy to use and teach to our members. This software provides a location for collected information to live and be accessed in a timely manner. The notification and mapping to incidents helps get our member started to the call. The dashboard provides quick tiles that allow responders to quickly identify hazards that can be encountered at the emergency incident.
CONSSome more customization abilities would be nice to allow the administrator and users the ability to make timely changes not having to rely on the company who is busy with multiple clients.
Reasons for switching to First Due
Our ArcGIS was not maximized to provide us all of the same items. First Due provides more than just placing a preplan symbol on the map for components of the building. First Due is more user friendly via computer and mobile devices.
Chris
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Eveerthing for a First Responder
This software is all encompassing. It has everything that a first responder would need while en route to an emergency. The ease of use makes it easy to implement to all crews. I would highly recommend to any Fire/PD department to help have a true "live" library of target hazards. The information can be updated on the fly and be immediately available.
CONSNone, anything that we feel is missing, First Due easily develops and implements.
Reason for choosing First Due
First Due offers more and is the only fully 3 dimensional product that is just not creating a PDF to be edited.
Steve
Government Administration, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2020
Still working out the bugs, but the support has been exceptional
I find the software helpful but still with plenty of unfulfilled potential.
PROSI like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. [SENSITIVE CONTENT HIDDEN] has been prompt and attentive and helped solve problems very quickly, regardless of time of day.
CONSI would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.)
Leddyanne
Public Safety, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
LAD Review -- City of alex
It has been great! I really like that I can turn my notifications off and turn them on right before I go back on duty with in an hour. Previous applications I couldn't do that, this way I know if my unit just went on a call or if they will be do back shortly.
PROSThat we can customize our responses to meet our needs and that it doesn't have to be a generic response because the program is non-customizable.
CONSI haven't found anything that I really "don't" like about the software... everything seems to be an upgrade from the software we were using.
Reasons for switching to First Due
Our region obtained a grant for First due for all jurisdictions to try it and see if they liked it, the advantage is we can see all the notes from each jurisdiction as the call is being updated by the call taker in real time.
Carter
Public Safety, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Must Have For Any Fire Department
This app improves overall situational awareness for each call, and it also improves overall community safety and reduces call response times. It's very useful for firefighters to read call notes while in the back of a fire engine going to a call, even without access to a CAD. The ability to overlay a vast amount of data onto the map helps tactical decision making.
PROSEasy to use and fast navigation, preplans, previous call history for a location, hydrant locations, water main sizes, read call notes, and track units via a map.
CONSCan sometimes be slow to load, so preplan density must be adjusted to only populate on the map when zoomed in close to a building.
Reasons for switching to First Due
Better integration of preplanning.
Rodney
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
What is not to like about 100% preplans?
First Due is quick with solving any technical issues. First Due listens to the end user and suggestions have been implemented into the program. I would pick First Due if I had to start over.
PROS-The firefighter receives an alert message to their device about a call and can immediately route or access the preplan. The driving directions are excellent. - The preplan can be simple pulled straight off the internet or complex as you desire with hazards and feature icons placed by layers in the building.
CONS-The program price will make you hesitate to purchase. Once you subscribe, you will be happy with the data you receive with such an easy interface. -Needs an internet connection.
Reasons for switching to First Due
100% preplans for a better ISO score.
Chris
Public Safety, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Review
The easy of all of our reporting in one software.
CONSNot being able to select multiple address points for Parent/Child relationships .
Reasons for switching to First Due
obsolete
brian
Public Safety, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
easy to use
We can load all the necessary information to gain knowledge of a building before arriving on scene.
CONSmost of my usage is pre arrival and having access to maximum amount of information is crucial
Steve
Public Safety, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Review
We currently use pre plan but would like to switch to EPCR and NFIRS just haven’t yet
CONSNothing, it is very user friendly and great people to work with
Michael
Public Safety, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Next level of first responder situational awareness.
First Due has been amazing to work with. Their staff is very responsive and goes above and beyond to quickly answer questions we have.
PROSFirst Due provides users with up-to-date information on their incident responses with only a few button clicks. This software has revolutionized pre-incident situational awareness in emergency response.
CONSHave not come across any dislikes with the software to date.
Roger
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
First Due is First Class
I've been using First Due since it came out. They are constantly making improvements. I love the mapping to help me visualize the data.
PROSUsing First Due I can efficiently manage the entire fire prevention program and increase my productivity.
CONSNeed to add risk analysis for community risk reduction.
Reason for choosing First Due
Image Trend was difficult to setup and use. It doesn't meet my needs. It's painful !
Reasons for switching to First Due
Image Trend
James
Public Safety, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
ERFD First Due Review
Easy to use, mobile friendly, and displays important pre-plan information for every call on iPads located in our apparatuses and on each member’s devices.
CONSThere are no cons to report about this software.