All GPS Trackit Reviews
1-25 of 281 Reviews
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Loaiy
Transportation/Trucking/Railroad, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed November 2023
GPS Trackit is Easy To Use
Bobby
Verified reviewer
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
customer service has be great.
tracking ease and over all help with maintenance and mileage
PROSi like that we can track each truck with ease from our phone and computers. also it is going to help accounting with keeping up with miles traveled and fuel used
CONSa little difficult to grasp for start up i still have a lot to learn about setting up and the trainers go at a fast paced.
Vendor Response
Thanks so much for the review, Bobby! We¿re thrilled to hear that our software is improving your fleet management experience¿please let us know if you end up seeing that difference in your accounting operations! If you ever require any assistance, please feel free to reach out anytime at (866) 320-5810.
Replied July 2018
Darcy
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2024
Tracking Review
cant find what forms/info i need. the website was completely changes and now i cant find what i need.
CONSchanging the website didnt help anyone. everything is so hard to find now.
Vendor Response
Hi Darcy, Thank you for taking the time to share your feedback. We will have our customer support team reach out to you regarding the issues you're facing with the platform. We apologize for the inconvenience it's caused you. Our team is here to help 24/7! Best Regards, GPS Trackit Support Team
Replied January 2024
Xavier
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2018
A simple solution to ELD with no contracts, but lacks good quality tech support & customer service.
Simple installation, plug and play, no contracts which allows the ability to search for other options or at least wait until the bigger companies ie Feetmatics & Omnitracks remove their contracts.
CONSTech support is horrible. They always blame the user for errors. Equipment software needs to be updated frequently otherwise your driver will someone how find a way to place them in violation. The system has even send us a message to switch to paper logs on more then one occasion. There are times when the unit does not switch automatically to drive mode and the driver needs to manually do so, or vise versa. Mileage is sometimes not recorded automatically and in one occasion nothing at all from one state to the other. This is supposed to be done automatically by the system, yet the driver is at fault according to tech support. There is no accountability from their support system, their reply is always vague. Wait time to get a hold of someone is on average 20-45min wait. If you are in East Coast you must wait until they are open since they are in West Coast. If you are a 24Hr Company then you are screwed, they told us they are switching to a 24Hr Support in March but we still waiting on it. If you send an email or leave a voice message about an error or issue it will take about a day or two for someone to reply letting you know they are looking into it. Hope they fix this otherwise we jumping ship. Overall I'm disappointed in choosing this company and regretful to have put our company onboard one that doesn't have they stuff together.
Vendor Response
Hi Xavier, Please allow us to express our apologies for the inconvenience you have experienced. While the FMCSA is responsible for enforcing the ELD mandate, it¿s up to drivers and providers to navigate the many complicated aspects of the ELD rule. The wait times you describe reflect this¿with so many drivers needing ELD support, our phones have been busy as of late! To combat this and provide the best customer experience possible, we are actively augmenting our Tech Support team to meet the needs of our users¿especially those affected by the ELD Mandate. We are on schedule to have this support available 24/7! Many of our ELD users have found our ELD Video Library to be very helpful! We update it regularly to stay current with FMCSA regulations and, by popular demand, have recently added Spanish subtitles to all our videos: http://bit.ly/2p9LGHG Our Director of Customer Service will be reaching out to you to discuss how we can ensure a better experience moving forward.
Replied March 2018
Amanda
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
GPS Review
GPS Trackit is a great platform to help manage large or small fleets. The website and app are easy to use and very user-friendly. Install of the units is a breeze. 10/10 would recommend this company for all of your GPS needs.
CONSWe do not have any cons to this product.
Vendor Response
Hi Amanda, Thank you for taking the time to leave us such a fantastic review! We're so happy to hear that our platform has helped you manage your fleet and all your GPS needs. If you ever need anything, our 24/7 support team is here to help. We appreciate your positive feedback. Thanks for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Replied January 2024
Frank
Individual & Family Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
General Managr
I can see where our vehicles thru out the day.
CONSI cannot find anything. I have had good luck using GPS Trakit.
Vendor Response
Hi Frank, Thank you for taking the time to leave us a review! We're glad to hear that our product has helped your company by tracking your vehicles throughout the day. We encourage you to reach out to our 24/7 support team to assist with any issues you're experiencing. We're always here to help! Thanks again for your feedback! Best Regards, GPS Trackit Support Team
Replied January 2024
Lori
Oil & Energy, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great Company To Work With
The customer service is awesome and so helpful. When I was looking to set up a GPS and cameras in our company trucks they were the most helpful company to deal with, also not pushy.
CONSThere isn't anything we can company about.
Vendor Response
Hi Lori, Thanks for leaving us such a fantastic review! Our team works hard to ensure you have the best experience. If you ever need anything, we're here to help 24/7. We appreciate you taking the time to share your GPS Trackit experience. Thank you for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Replied January 2024
KEVIN
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Review of GPS Trackit
Highly recommend to others; would like the video camera to be more affordable to incorporate within our company
PROSThe user friendly experience to manage fleet
CONSFrequent offline notification alerts when there is no activity on any of our fleet
Vendor Response
Hi Kevin, Thank you for taking the time to leave us a positive review! We're thrilled to hear our product has improved managing your fleet. Our support team is here 24/7 if you have any questions. We're happy to help! We appreciate your feedback and thank you for being a GPS Trackit customer. Best Regards, GPS Trackit Support Team
Replied January 2024
BRANDON
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great Tracker!
Definitely like using the tracker. Use it to verify time on jobs as well.
PROSWorks great for dispatching. Have it pulled up each day and when I get a service call I can see where the closest person is.
CONSCant think of any at this time. All good
Vendor Response
Hi Brandon, We're thrilled to hear our product has improved your daily business operations. Your positive feedback is greatly appreciated. If you have any questions or concerns, our 24/7 support team is always here to help. Thank you for being a GPS Trackit customer! Best Regards, GPS Trackit Support Team
Replied January 2024
Justin
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
GPS Tracking
I like that you are able to pull docs and information
CONSI dont like that the website was changed and now its hard to find what i need
Vendor Response
Hi Justin, Thank you for taking the time to leave us a review! We're glad to hear that our product has made it easy for your company to pull documents and other information. We encourage you to reach out to our 24/7 customer support team to assist with the issues you are having navigating the website. We're always here to help you! We appreciate your feedback. Best Regards, GPS Trackit Support Team
Replied January 2024
Lonnie
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed December 2018
Works Great
If you need to keep accountability of your fleet this is what you need.
CONSLearning how to use this product can be a chore.
Vendor Response
Thank you for your review, Lonnie! We appreciate the feedback and are glad to see that our system works great at keeping your fleet accountable. We are currently working on creating additional support material to help with the learning curve.
Replied January 2019
Wendy
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Meets out needs
It meets our needs for a fairly reasonable cost.
CONSNot always working in real time. We need to know where our trucks are and sometimes there is a lab.
Vendor Response
Hi Wendy, Thanks for taking the time to leave us a positive review! We're glad our product is meeting your needs to improve business operations. We're continuously working to improve our platform, so make sure to keep an eye out for updates. If you ever have any questions or concerns, our 24/7 customer service team is here to help. Thanks again for the great review! Best regards, GPS Trackit Support Team
Replied October 2023
David
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
GPS Trackit
My overall experience has been great. It showing me the things I'm looking for and a good guild to what is going on with each driver.
PROSI use the GPS for all my scheduling and tracking my miles. Also let me view my associates driving habits.
CONSWhen I got the new GPS, noy much training came with it.
Reason for choosing GPS Trackit
Most of the other owners prefer this over the other brands. Easy to use and follow.
Vendor Response
Hi David, Thanks for leaving us a great review! It makes us happy to hear you're finding so many benefits in our product. Making your job and business operations more efficient is our goal. We do offer free live training for our customers and have our Knowledge Base filled with help resources. Please feel free to reach out to our training team at training@gpstrackit.com if you'd like to attend a training session in the future. Thanks again for sharing your experience! Best regards, GPS Trackit Support Team
Replied October 2023
Wes
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Perfect for our small business!
GPS Track-it was an easy choice to make. Once the units were installed, we were immediately able to track the location and speed of all our trucks. The website and app are very easy to use.
PROSEasy to use software. The Geo-Fence feature is amazing. It lets us set up a custom area on the map that will trigger an alert when a truck has entered or left the area. This was extremely helpful to us since our staff could get notifications when our truck was in the area they should be. The speed monitoring was also a great feature since it shows how fast the trucks are going along with the posted speed limit for the street they are on.
CONSI would like to see more functionality with the phone app. You can do a lot with the website, but the app is slightly limited. It still provides all the information we need at a glance, but making setting changes on the fly would be nice.
Vendor Response
Thanks Wes for the review! We appreciate it! We work hard to give you information that is beneficial to running a successful fleet.
Replied July 2016
Douglas
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Knowing Where our Employees are at all Times
It has been good, really no complaints
PROSI like that it is easy to locate and track Employees
CONSSometimes the App on the computer doesn't update the location unless I refresh the page, then I have to set everything up again on it as I want it.
Reason for choosing GPS Trackit
This was already in place when I got to this Company
Vendor Response
Hi Douglas, Thank you so much for your great review, and 10/10 to recommend us too! We appreciate it. We can have someone contact you regarding the refresh issue you're experiencing if you'd like. Just let us know - we're here for you. GPS Trackit Customer Support Team
Replied March 2023
Mark
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
review
mapping and land mark features, gps tracking of vehicles showing of status ecm
CONSeld not having a recap dash board showing a drivers last 8 days
Vendor Response
Hi Mark, Thanks for taking the time to leave us a review! We appreciate your feedback and insight. It is always great to hear that customers are benefiting from features on our platform. If you have any questions or concerns, please don't hesitate to reach out to our 24/7 customer support team. We're happy to help! Best regards, GPS Trackit Support Team
Replied October 2023
Lindsay
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
GPS Tracking
Customer support is great!
PROSHaving the GPS tracking on our service vehicles helps our office with billing.
CONSWhen the system goes down, it does take a little while to become fully functionally again.
Reason for choosing GPS Trackit
No contract and low price.
Vendor Response
Hi Lindsay, Thank you for taking the time to leave us such a great review! It's fantastic to hear that our product has helped make life easier for your business. When outages occur, we do our best to resolve them quickly so there is no disruption to your service. If you have any questions or concerns, our team is here to help 24/7. Thanks again for sharing your experience! Best regards, GPS Trackit Support Team
Replied October 2023
Elizabeth
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Best GPS Software!
From the very beginning I have been impressed with this software and this company. Their customer service is incredible and very intentional in making sure the customer is satisfied. Would highly recommend to anyone!
PROSGPS Trackit is incredibly easy to use, has one of the best customer support teams, and has so many awesome features that make tracking our fleet so much easier.
CONSThe only con is they aren't quite up to speed with GPS dash cams, as their pricing is far higher than other companies we've looked at. Wish that price wasn't so high so we could use that service.
Reasons for switching to GPS Trackit
Their software was much more expensive and far less functional.
Melissa
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
Review
We can keep up with where our trucks and drivers are.
CONSThe website changes our tags after we fix them every time.
Vendor Response
Hi Melissa, Thanks for taking the time to leave us a review. We appreciate your feedback and insight. Please feel free to reach out to our customer support team so we can further assist you with the issues you're having with tags. We're here 24/7 to help. Thanks, again! Best regards, GPS Trackit Support Team
Replied October 2023
KC
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Excellent Product
First of all, I do not usually write reviews but I have to make an exception here because I would be doing the world a disservice if I don't let people know about the awesomeness of the people behind this amazing product. You may have the best product in the world but it means nothing if you don't have the best people supporting it. In my experience, I found a perfect combination. From the very first phone call to this company, the level of professionalism I experienced almost sounded too good to be true but I've come to realize that it is indeed consistently TRUE at all levels of my interactions. The explanation of the product was very clear and concise, my product arrived earlier than originally promised (++), and tech support was wonderful in helping me set it up after installation. I have regularly received phone calls inquiring about the product and (genuinely) seeking ways to enhance my experience. So far I've had nothing but great experience with this product.
PROSIt is very responsive and gives accurate and detailed information on the status of my truck at all times. It has in fact given me a peace of mind while saving me money from fraudulent drivers who falsify their records.
CONSPlease upgrade the phone app to be as detailed as the computer app since majority of the tracking is done on the cell phone.
Vendor Response
Thanks KC. We are glad that your experience has been professional, pleasant and prompt. :) We hope to continue to give you a wonderful experience.
Replied August 2016
Sheri
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
A great device to increase efficiency of your drivers and reduce cost
I have been working with GPS Trackit for several years. As we have expanded our business, we have added more devices. The software is great to track/monitor your drivers. The real time data is a huge help in running our business. Dynamic scheduling of the drivers saves on labor costs. The customer support team is high touch and very helpful. My rep, Michelle Grace, is very proactive and supportive. She goes above and beyond to make sure we are always happy. I highly recommend the Company and their team!
PROSreal time data
CONSnothing comes to mind
Vendor Response
Thank you for the feedback, Sheri! We are so glad to have the opportunity to help you save money and grow your business!
Replied October 2016
Brenda
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2016
GPSTrackit works great for our needs. We are so glad we finally found something that works for us!
We have tried at least 3 other systems that I can remember until GPSTrackit fell into our laps. It has been a positive experience and we have not had any problems since we got on board.
PROSI like the ease of it. I get the info that I need when I need it. It's not over complicated.
CONSThe only con... is the West Coast base... we don't run into to many problems but when the one little glitch pops up it would be nice if we were all on the same time.
Vendor Response
Thanks Brenda for the wonderful review! I am glad we met all your fleet's needs and that your experience has been a positive one. :)
Replied June 2016
Donna
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
The Great GPS Staff
Aero has just been reassigned a new team to work with at GPS, and I am very happy with the customer service that I have received from the whole team. Tabitha, informed me that she is new, and she is doing an awsome job! I do miss Celeste and Melissa, but due to the circumstances, I understand the change. I have never had a complaint with any of your employees. Keep up thr great work!
PROSUser Friendly
CONSTrailer tracking catching up to the tractors, but I do understand the delay.
Vendor Response
Thank you, Donna! We hope your experience with us continues to satisfy!
Replied November 2016
Geri
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Lawn care company using GPS Track It products
A business problem we have solved is the ability to efficiently route our trucks on their daily routes.
PROSThe most important feature is the ability to track our trucks.
CONSThe least liked aspect of the hardware was the inability to use it with a 2001 Isuzu NPR truck. We eventually got it to work with that truck. The least liked aspect of the software is that sometimes, and it's rare, it's quits tracking a truck.
Reason for choosing GPS Trackit
price and features
Reasons for switching to GPS Trackit
2019 / 2020
Vendor Response
Thank you for the feedback, Geri! We love to hear that our products are delivering for our customers.
Replied August 2021
Tony
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2021
Review request
The ease of the application and functions
CONSNo explanation when updates are implemented by customer service.
Reason for choosing GPS Trackit
Ease of application
Vendor Response
Thank you Tony for the feedback! We pride ourselves on providing excellent customer service, so I will take your feedback on the communication back to our team.
Replied July 2021