From a safety standpoint, roll out, and activation went well. We are going into our 2nd year and super excited to see the continued improvements with our fleet. We have seen marked improvements in safe driving habits since starting this journey.

By far the largest advantage with the Netradyne system is what it allows us to see and share. The Driver-i partner application for the drivers is outstanding. This creates the most amazing transparency between the company and the driver. Drivers are given the visibility to see where they can improve driving behaviors and the power to make the change. We have found drivers who engage with the driver-i app improve their scores and driving behaviors by as much as 200%. The accuracy of the AI technology is excellent providing valid useful videos for coaching and improving the driving behavior. We routinely use captured video in orientation classes and safety awareness training. Clarity in the image has been extremely helpful at times when it was needed most.

The only area I have a con for Netradyne would be the support for issues discovered. I feel this is one major are in which they can improve. More timely and effective solutions would be very helpful. Sometimes the answers take a while and they do not solve the problem. The front line Customer Success managers do a great job of working with you on helping you learn and use the system. They are also great at solving most issues but the back end support needs some improvement.

Overall we really like the product but we feel Netradyne as a company is experiencing growing pains hindering what would be a really great experience

We love Netradyne from a feature and functionality standpoint, they're one of the best in the industry as far as technology comes.

Customer/Tech support is difficult to work with at times. The RMA process is clunky. We often do not know who we should contact about particular issues/requests.

In reference to above. [sensitive content hidden] is a god sent. She has to manually help us to get items returned etc.

I like the grading system for the drivers, even though it is not the most accurate infomation available. The alerts are a nice option also.

Cannot see camera's in real time. Camera's are constantly needing to be replaced. Sending back malfunctioning units is very confusing and difficult. If it were not for our representative [sensitive content hidden], I would be completely turned off by your product.

We love the Greenzone scoring, our drivers understand it, our Driver Managers understand it and we all coach drivers on their Score. Drivers compete against each other to get a better score, what better competition than to be a safer driver?!

Not being able to reject multiple alerts at a time. Several speed violations are incorrect and have had to be fixed multiple times, impacting our drivers Greenzone scores. Takes a lot of asking to have the Support team go in an reject those alerts for invalid speed events across our fleet for periods of time in areas where they were incorrect.

As with any dashcam system, the videos and data we receive is very eye-opening and we've learned things about our drivers we wouldn't otherwise know. Overall, Netradyne's technology inside the cameras is solid but their customer service and communication leaves a lot to be desired.

The AI technology in the camera itself is quite impressive and can generate very accurate alerts on a range of driver behaviors. It also integrates with our ELD provider to properly identify which driver is in which truck.

The calculations that go into the "green zone" score aren't spelled out anywhere so it's kind of a "magical" number they give each driver. Getting support takes hours to days and doesn't provide any useful information most times beyond what's in their help documents. For some reason they have decided to charge for access to their API. They are the only company I know that does this. Since we are not paying for it, combining scoring data from Netradyne with data from our other systems is a pain.