From a safety standpoint, roll out, and activation went well. We are going into our 2nd year and super excited to see the continued improvements with our fleet. We have seen marked improvements in safe driving habits since starting this journey.

By far the largest advantage with the Netradyne system is what it allows us to see and share. The Driver-i partner application for the drivers is outstanding. This creates the most amazing transparency between the company and the driver. Drivers are given the visibility to see where they can improve driving behaviors and the power to make the change. We have found drivers who engage with the driver-i app improve their scores and driving behaviors by as much as 200%. The accuracy of the AI technology is excellent providing valid useful videos for coaching and improving the driving behavior. We routinely use captured video in orientation classes and safety awareness training. Clarity in the image has been extremely helpful at times when it was needed most.

The only area I have a con for Netradyne would be the support for issues discovered. I feel this is one major are in which they can improve. More timely and effective solutions would be very helpful. Sometimes the answers take a while and they do not solve the problem. The front line Customer Success managers do a great job of working with you on helping you learn and use the system. They are also great at solving most issues but the back end support needs some improvement.

Overall we really like the product but we feel Netradyne as a company is experiencing growing pains hindering what would be a really great experience

We love Netradyne from a feature and functionality standpoint, they're one of the best in the industry as far as technology comes.

Customer/Tech support is difficult to work with at times. The RMA process is clunky. We often do not know who we should contact about particular issues/requests.

In reference to above. [sensitive content hidden] is a god sent. She has to manually help us to get items returned etc.

I like the grading system for the drivers, even though it is not the most accurate infomation available. The alerts are a nice option also.

Cannot see camera's in real time. Camera's are constantly needing to be replaced. Sending back malfunctioning units is very confusing and difficult. If it were not for our representative [sensitive content hidden], I would be completely turned off by your product.

We love the Greenzone scoring, our drivers understand it, our Driver Managers understand it and we all coach drivers on their Score. Drivers compete against each other to get a better score, what better competition than to be a safer driver?!

Not being able to reject multiple alerts at a time. Several speed violations are incorrect and have had to be fixed multiple times, impacting our drivers Greenzone scores. Takes a lot of asking to have the Support team go in an reject those alerts for invalid speed events across our fleet for periods of time in areas where they were incorrect.

As with any dashcam system, the videos and data we receive is very eye-opening and we've learned things about our drivers we wouldn't otherwise know. Overall, Netradyne's technology inside the cameras is solid but their customer service and communication leaves a lot to be desired.

The AI technology in the camera itself is quite impressive and can generate very accurate alerts on a range of driver behaviors. It also integrates with our ELD provider to properly identify which driver is in which truck.

The calculations that go into the "green zone" score aren't spelled out anywhere so it's kind of a "magical" number they give each driver. Getting support takes hours to days and doesn't provide any useful information most times beyond what's in their help documents. For some reason they have decided to charge for access to their API. They are the only company I know that does this. Since we are not paying for it, combining scoring data from Netradyne with data from our other systems is a pain.

The overall ease of using Netradyne blows the competition away. Whether you're at home or in the office, you can access your events anywhere. The app is very user friendly and you can monitor and help out drivers in every situation and from everywhere. The 4 cameras are critical to seeing events and fighting for your company when accidents occur. The coaching feature is phenomenal and you can correct ad habits in real time. Customer service is excellent too.

There's not a whole lot to hate. I guess the initial set up was challenging but Netradyne flew out technicians to ease that pain.

It's been fantastic. The after sales service has been second to none. The platform has improved our overall safety performance and really created a new level of awareness for our Driver Group.

Very easy to deploy. Provided a very comprehensive platform that improved our overall safety performance and got Drivers engaged. Netradyne continues to develop and improve the product as needs change.

No. Not really. I can't really come up with 40 characters worth of cons because we really didn't experience any.

Netradyne has been overall a very positive experience. [SENSITIVE CONTENT] is the greatest help down there and has even driven himself up to our office (a 5 hour drive) twice to make minor repairs and just to show us how much he cares. We are a small fleet and overall a small account for this company and he always made us feel like we were a priority. Sadly, I don't exactly feel the same way any longer. The company has grown, taken on a huge account (Amazon) and they can't seem to get us new cameras in a timely fashion. The latter is probably not their fault as everyone in seemingly every industry has had their problems getting technology over from China.

We implemented this system because we had a few accidents the prior year and we wanted to invest in a driving program that would help curb that. This software is extremely feature rich and you can really look at the data presented from multiple angles. What separated them at the time from other companies is that their software doesn't use map indicators and actually reads road signs to help determine traffic and highway/street speeds. I'm not sure if other software companies have caught up to this but they were absolutely top of the line in their technology at the time that I purchased them for our company. The cameras annotate the things that it is seeing so you see everything on one timeline. It is very slick!

I don't have any dislikes about the software. My only complaint is that the mount for the hardware (3M tape that sticks the camera to the windshield) comes undone in the hot weather. We have had to replace the mount 3-4 times in our fleet.

Wonderful product. Wish we would have moved to this type of system years earlier. The system has provided our management team the data needed to reward great driving, training tools for improved driving as well as eliminating employment for drivers that refuse to comply with basic policy.

Easy to install, monitor and overall allows our company to determine which drivers and operating safe and those who are not, thus need additional training or an exit plan. Get more than we were looking for in that we also have GPS location on units at all times.

Not related to the install or operation of Netradyne, however least desirable attribute was our electing the inward facing camera and the initial reluctance of driver to accept. Most drivers have no problems with front facing but we decided that to fully know what is going on and to train properly, we want driver facing as well.

Ease of use and superior technology are the main reason.

Dealing with the RMA process can be very time consuming.

Has saved us lots of $$ in the long run for sure. Would recommend them.

The software is easy to use and cameras are easy to install and implement. However, they do break easier than would like. Always replacing nd always have a 20 plus waiting period on new cameras to get here for warranty.

They break easily and we cannot get replacements fast enough.

Has reduced our property damage cost. Has increased our drivers focus on safety while driving

Lots of great tools. Constantly evolving offering new features. Allows us to correct drivers bad habits to avoid future risk. Applies a green score to drivers for the time that they are driving safe/compliant.

Constantly evolving which is good but also means lots of bugs to work out. Customer service is lacking. poor communication with updates, changes, and response to issues. Definite inconsistencies with the algorithms.

Video quality and the ability to access video from any time the truck was in motion.

I have no suggested improvements for the product

We have seen drivers improve their driving skills and bad habits when they are active with the app.

This program is very easy to use and train with. The videos are very clear. It really helps having the GPS location where it will pin point the exact location of this incidents. The ability for the drivers to see what we are seeing in the office takes a lot of pressure off us. The drivers are notified when they trigger the camera system, for good and bad. The fact that this system also rewards the drivers with stars is a great feature.

COVID did make the facial recognition software hard to identify the drivers. However, I do not think any program could be made to fix this situation with masks being mandated.

has helped us get better info of actual road events compared to our previous system

Artificial intelligence features, video response time

the fleet admin pages are topo confusion and need less info

Very happy with [sensitive content hidden], who is my account manager. He is always very helpful, and quick to respond. Overall, I think this is a great product, and I have recommended Netradyne to many of my contacts in the industry.

I like the useable information and feedback I get. GreenZone scores and alerts help me coach my drivers, and improve safety.

Compared to other telematic platforms that I use, reporting and analytics in Netradyne are not as clean and usuable.

Great people to work with.

Real time alerts are incredibly helpful. We created a bonus system around Netradyne.

The GPS system could use some tweaking.

Because of having cameras in the trucks and being able to go back and locate an issue such as a possible accident, being run off the road, etc. has been a valuable tool.

The ability to be able to see in real time what the drivers are seeing through their eyes. At times it actually feels like you are in the truck sitting right behind them.

My only complaint thus far is that I called a couple of months ago and I could not understand the person on the other end of the phone. Not sure they were in America - it was very frustrating but the issue worked itself out.

Overall it has been a good experience.

I like the app. The camera is clear and the software managing the alerts is pretty sophisticated.

The breadcrumb feature to track where the trucks have been is not very clear and is sometimes hard to decipher.

Coaching and correcting drivers bad habits. Accident reconstruction has saved us at least 4 times the cost of the cameras that showed the other party was at fault.

The ability to find incidents that have occurred and coach or mitigate issues causing the incidents.

Copying videos can only be done using an outside program. It would be great to have an option to record videos built into the program so that the copy would be a synced version of all cameras especially for accidents. External software works but can be glitchy while recording.

Overall CTS thinks the camera is the best, but customer service is fair. There is no routine follow up with how everything is going or any additional needs.

CTS is happy with the quality of the AI video the camera captures and easy of requesting videos from the portal.

Alerts are not in depth customizable. For example if the company's preference is .5 or .6 seconds for following too close it cannot be changed.

Real time video availability and driver score tracking

Not being able to export data and tier 1 support quality

The artificial intelligence is good. The scoring of drivers is good. The clarity is good. But capturing a collision is worthless. The shock of a collision isn’t recognized.

The cameras have four direction sights/vision.

The data connections are not complete. When an accident happens, the event is not recorded. Even when the power source is connected. When power source is disconnected, there is nothing to review. Unless the camera is found. So the worse the collision, the less is recorded. While comparing this device to Samsara in the same truck, Samsara captured an accident/collision, while Netradyne did not.

Netradyne support team has always been there to help. We can talk to who we need to without waiting days or having to go through a chat box.

The AI technology to capture real time changes. The adaptability to drivers within different divisions.

The install process. It takes about 2 hours per install.

Overall, Netradyne has helped our company start on the road of achieving our safety goals. The tracking and videos make the process easier.

The learning curve is cumbersome, but the tools available for new users was vast and to the point.

I found the reporting functions to be difficult to grasp. I feel as though they could be a bit more user friendly.