All SmartMoving Reviews
1-25 of 69 Reviews
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susana
Transportation/Trucking/Railroad, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2023
Good n effective
Cari
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
BEST OF THE BEST Moving Software
10 out of 10. The SM guys really know what they're doing. They are beyond helpful.
PROSExtremely easy to use and new user friendly, superior customer service, customizable to your own states regulations and tariffs, integrations with MailChimp/QuickBooks, storage software tracking, customer service tracking, accounting/closing out jobs with ease.
CONSThere are genuinely no negative things about this software. It is mainly just the fact that it is constantly adapting for the better. Every update is a new learning curve, but it has ALWAYS been for the better or the ease of the user.
Reasons for switching to SmartMoving
Moving help was awful and SM was the up and coming software.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Almost a no-brainer
It's great overall. The PROS outweigh the CONS by far. I would definitely recommend it (as I had) to other moving company owners about the same size as mine.
PROS1 - Does really well almost everything it sets itself to do. 2 - Deployment process was above my expectations. 3 - Easy and very intuitive to use, almost making the help center irrelevant. 4 - But if you do need support, they are usually very quick to respond.
CONS1 - Should have marketing automation tools to allow the clients to eliminate MailChimp. 2 - Could have more customization options, especially in the invoicing process. 3 - Storage module could benefit from an upgrade. 4 - Could offer access to an API to allow the clients to pull data programmatically. 5 - Recent price changes increase the expectations for constant upgrades and improvements.
Reason for choosing SmartMoving
- Easy and fast to implement, with a very responsive team to help. - Price models that could grow with the company without becoming too expensive. - Employees' buy-in. - Professional look and feel.
Reasons for switching to SmartMoving
When I chose it, going paperless was a big deal, and among the options that offered it, SmartMoving seemed to be the most robust and easiest to implement.
Vendor Response
Thank you so much for your review. Great to hear you were able to go paperless and you're happy with your choice. What a compliment that you find SmartMoinvg so easy to use, you rarely need the help center. We appreciate your feedback on invoicing and storage, and we hear you on marketing automation and APIs - stay tuned for updates ;)
Replied March 2024
Ashley
Packaging and Containers, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Good software for moving company
Its been a pleasant experience
PROSI like most that everything is housed in 1 spot, it has also automated a lot of things for us.
CONSThe cost and recent change in pricing for text messaging.
Reason for choosing SmartMoving
We chose Smartmoving over the others bc of the text message option and their pricing at the time was better. Now, its not so much better in that aspect.
David
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
The Best Moving Software in 2024
Overall we are very please with SmartMoving There non stop improvement make it even better Knowing we wont be left behind in the future.
PROSInterface Ot works Communication Texting and emailing Dispatch features Calendar
CONSIt takes time to set up all of your documents and forms
Reason for choosing SmartMoving
Cost Features Set up Overall a feel Dispatching Calendar integration Surveys app Driver and crew app
Reasons for switching to SmartMoving
Outdated and old interface No features or features did not work as expected No integration with Google calendar and no automation
Vendor Response
David, thank you so much for your review. It's great to hear you're pleased with SmartMoving and the improvements we make to continuously improve the platform. Calling us the best moving software is a huge compliment. We appreciate you!
Replied March 2024
Thomas
Transportation/Trucking/Railroad, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
One year in and still learning
That it is fairly simple to navigate and learn the basics. That you can have with the click of a button multiple customer touch points.
CONSThey are not set up for military, which with all the changes with GHC not sure if it makes sense, but would have been nice to have it been developed before we started.
Reason for choosing SmartMoving
Working with [sensitive content hidden], the [sensitive content hidden] & developer assured us a smooth transition and checked in on us periodically to make sure we did.
Reasons for switching to SmartMoving
Older system to which the main innovator and [sensitive content hidden] as well as friend passed away. Had a strong feeling that it was going to go under so jumped ship before it was too late.
Vendor Response
Thomas, thank you so much for your review. Glad to hear SmartMoving has made it easy to create multiple customer touchpoints. It's also great that Tobe checked in on you while you were getting started. We are here for you! Whatever you need :)
Replied April 2024
CARLOS
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The Best CRM for moving companies
It's been the best decision we ever made. It makes running our company a lot easier
PROSI like its functionality. Extremely easy to learn and use. Very user-friendly.
CONSLack of integrations with other software
Reasons for switching to SmartMoving
Move it Pro was not adaptable at all. An if you needed to adapt something, you would always have to pay a "development fee"
Vendor Response
Carlos, thank you so much for your review. Wow, the best decision you ever made - what a compliment! We love hearing it's made running your company a lot easier. Please let us know what integrations you'd like to see. Your feedback could help inform our product roadmap :)
Replied April 2024
Luis
Furniture, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Smart Moving
We like the ease of use and cloud based set up. It keeps our staff informed and super easy to send quotes.
CONSThe calendar features don't function the way we use calendars and the resources it calculates does not line up with ours.
Reasons for switching to SmartMoving
We needed something that was in line with present day services.
Vendor Response
Luis, thank you so much for your review. Great to hear our platform is easy to use and makes it super easy to send quotes. Thank you for the feedback about the calendar. If you're up for it, we'd love to chat with you to better understand your needs. This could help us enhance the platform :)
Replied April 2024
Brent
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
It is great
I've loved it, i've hated it, I've cussed it, i've moved to other softwares and I've come back. Smart Moving is where it is at, I hope they don't gas out on updating the software consistently. These guys are doing a great job.
PROSIts easy and presents well to the customer. Can be customized as the owner so that anyone using it can easily present an accurate quote to the consumer. Might be a silly statement, but THERE ARE NO SPINNING WHEELS OR WAITING. I can't stand that about other software, when i click a button i want it to GOOOO and it does in smart moving... not so much in other softwares.
CONSI struggle a bit with multi day shipments myself. I don't use the payroll feature because its just not setup practically for me... definitely not a deal breaker i just look at it as a feature I don't need or use.
Reasons for switching to SmartMoving
I had to make sure that i'm using the best.
Vendor Response
Thank you so much for your review. We work hard to make sure our software is fast, easy to use, and looks great to customers. It's nice to hear that even though you've tried other platforms, you've come back to SmartMoving. We'd love to know more about we might enhance the payroll feature to meet your needs. We'll have a team member reach out if you'd like to make any suggestions :)
Replied March 2024
Michael
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
CRM Review for Moving Company
Overall experience is great. Hand written estimates and invoices can look very sloppy. Using SmartMoving has made my company appear and operate more professionally. The SM team is constantly making improvements to their product, and they listen to their customers. The customer success reps have been very helpful too.
PROSI like having everything in one place. I like being able to track the entire job from lead to , to opportunity, to completion. Being able to track how your team is interacting with your customers is great too.
CONSSmartMoving offers many different functions. Because there are so many functions, there's a big learning curve. Especially at the beginning when the developers are working out the kinks.
Reason for choosing SmartMoving
I chose smart moving over the rest because of [sensitive content hidden] online presence. He knows the struggles a moving company owner faces bc he was one. I appreciated his training videos, and podcasts, and I learned a lot from him. That's the main reason I went with Smart Moving over the others.
Tiffany
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Changed the way we do Business
Great Experience. Would highly recommend
PROSThe quick searching , estimating and accounting has drastically changed our productivity and the way we function.
CONSAs we are in Canada sometimes an address can be a issue and we have a address lay out that is different but we work around it.
Reason for choosing SmartMoving
We Chose Smart moving for its ease of learning and access. Also because it was being used in the Canadian Market.
John
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Smart Moving Review
Great product with a very knowledgeable and helpful support team. I have tried many other CRM programs and personally find SmartMoving to be the best combination of practicality and reliability.
PROSSmartMoving was a very easy program to implement into our business because it answers most of the needs we have as a business, and has plenty of features to help optimize and streamline our office activities.
CONSThe pricing plan is a little confusing but it is reasonable.
Vendor Response
John, thank you so much for your review. Great to hear that SmartMoving was easy to implement and meets your business needs. It sounds like you've had great experiences with our product and our team - that's exactly what we strive for!
Replied March 2024
Mike
Translation and Localization, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
The best for the money
Nidasha is the best!
PROSLove all the calendars, Moves, Estimates, Sales.
CONSLack of accounting reporting. Would love to be able to run more detailed AP and AR reports. More detailed Projections
Reasons for switching to SmartMoving
Smart Moving looked and is much better!
Tyler
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great companion to moving company operations
Smartmoving has allowed me and my supervisors to save lots of time now that we use digital BOLs. The estimating software is great and I love how it gives you a ballpark average right on the spot.
PROSThe way we are able to maintain the operations and estimations for all of our customers
CONSI wish multi day jobs were a little less cumbersome to add, but it's better than anything else I've seen on the market
Reason for choosing SmartMoving
Ready to go out of the box
Reasons for switching to SmartMoving
Their customer service was the worst ever
JOHN
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great first year
We're very satisfied with Smartmoving. We've used it for an entire season now, fresh from excel spreadsheets and google calendar, and we'd never go back. The amount of time we save alone is worth the cost.
PROSOn-boarding the team took about 2 weeks to work out all the kinks and get familiar with the system. The value is good relative to the competing software, not too many unnecessary bells and whistles. The on-going operation is seamless and saves us a ton of time administratively. The calendar is laid out very intuitively, and planning/dispatch happens almost automatically. Payment through Remedy (which is integrated) is seamless and makes collection of all payment types very easy to track.
CONSThe inventory system is a bit clunky. It requires laborious scrolling and entry for each item, as opposed to being able to submit a simple text list of inventory. A process that should take a minute or two ends up taking about 15 minutes for an average packing list. We found and end-around to skip this altogether and automatically populate a text list on the contract, but it is not very straightforward, hopefully its something that gets updated.
Reason for choosing SmartMoving
There weren't as many unnecessary bells and whistles, the cost was reasonable and straightforward, and the customer service and sales service is top notch.
Minh
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
My Smart Moving Experience Over The Years
Good product for any size moving company to use and is scalable.
PROSThe platform is always being improved by the team.
CONSThe help desk team knows less than I do about their own platform, so it makes it difficult to get help.
Reason for choosing SmartMoving
SmartMoving is tailor for the moving industry and only the moving industry.
Reasons for switching to SmartMoving
It was too costly to manage and maintain it.
Brian
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Best Software we have ever used!!
Best experience to date
PROSI signed up for SmartMoving about a month ago, and I'm sooo glad I did. This software not only streamlines the needless communication, but also shaves off hours of tedious work from my day. I have worked with a lot of CRMs, and this by far has been to most user friendly. [SENSITIVE CONTENT] was awesome and quickly set me up with [SENSITIVE CONTENT], our implementation manager. [SENSITIVE CONTENT] rolled out the red carpet for us and walked us through every step of learning and effectively using the software. One of the best teams we have ever worked with!!! Not only am I booking moves faster, but our clients have been raving over how professional our estimates and process is. The reporting features in this software are very detailed. This was super important to us for tracking all aspects of the business. If you have been considering a CRM for your moving company, this is the one! Highly recommended!
CONSNo GPS truck tracking. However, the other features like reporting make up for that.
Reason for choosing SmartMoving
More user friendly, better customer service, better reporting features, & SmartMoving was designed by movers.
Reasons for switching to SmartMoving
Terrible customer service at Supermove. Couldn't get a team to implement.
Kevin
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
If you are serious about success then Smart Moving is for you!
It is allowing us to organize every aspect of a move in one place. It is allowing us easily communicate with our team. The analytical tools help us see what is working and what needs improvement; this goes a long way towards improving every aspect of what we do. The support is everything you can ask for. They are truly invested in your success.
PROSThe fact that it allows you to run every important aspect of your moving company. It was clearly developed for moving companies from the very beginning. Also the onboarding and customer support is exceptional.
CONSIn the beginning it was not as intuitive as I would have liked but the Smart Moving Team has since rectified that and it is vastly improved. Their customer support also goes to the greatest lengths to make sure that anyone who wants to fully utilize it can do so with ease.
Reason for choosing SmartMoving
Smart Moving was more complete than SuperMove and clearly more tailored for moving companies than Network Leads.
Amanda
Warehousing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Smart Moving
I use it daily, never had any issues with it.
CONSI hate 2.0 version. It is not user friendly, i rather use the 1.0
Vendor Response
Amanda, thank you so much for your review. I'm sorry to hear your experience with 2.0 hasn't been great. Your Customer Success Manager will reach out to see where you're having issues. Hopefully that helps smooth things out for you. Also, we love hearing from users. Your feedback can help inform future updates and enhancements to the platform.
Replied March 2024
Heather
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Helpful and user friendly software.
I love using SmartMoving it makes my work life so much easier and stress free.
PROSI like that it is easy to use and input things without stressing over. I also like that it is easy to figure out how to do what I don't know how to do. It is also very organized with all the information about all the moves and keeping everything from communication with the leads to scheduled estimates and notes all in one spot.
CONSI would change the fact where the notes from the Sales Opportunity page would auto transfer to the estimate page as well, so you did not have to flip between the two pages. Also something to think about adding would be a spot where you could upload documents pdfs or pics to a page as well.
Reasons for switching to SmartMoving
Dissatisfied with prior software.
Patrick
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
The best in market product
Basically everything. There are lots of other products on the market, but this is the best available solution.
CONSCrew confirmation is clunky in the sense that notifications are tied (in time) to the "publish" function.
Eric
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Smart Moving - Robust Lead Management, Streamlined Scheduling, Simple Billing, Smooth Integration
There are many features to like about SM. First, the lead management portion for the software is great. You can easily send templated emails and texts, as well as track all correspondence and calls of all team members. It allows for several follow ups to be done simply and efficiently. Great way to keep track of a large number of leads/follow ups, even with a small team. SM also allows us to bill in real time, and integrates with most lead providers.
CONSThere can be a lot of clicks/default resets, specifically in the quoting/pricing. Once you get used to them, you can get through them pretty quickly, and it makes sense why they are in place, but it can be a little repetitive.
AJ
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Simple, Smart and Affordable
Our company has been using Smart Moving for over a year. Easy to set up and customize. Customer service respond quickly, and I've been impressed with all the new features they continue to release.
CONSAny cons that we previously had were addressed resolved with the updates.
Tyler
Furniture, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great Service for the Entire Relocation Process!
The ease of access for new clients to submit their specific move. As well as the easy to use quoting/pricing process of the clients estimate. SmartMoving has great options for changing their apps process to fit into exactly what your company needs to get you started on your next 5 Star Review!
CONSNot many Cons in my process, but the development and changes of forms and processes can be difficult at times. But the support team and the academy have great information to keep you moving forward.
Vendor Response
Tyler, thank you so much for your review. Great to hear our platform is easy to use for you and your clients, and you've been able to customize it to fit your needs. And it sounds like you've had great experiences with our support team and academy - that's fantastic!
Replied March 2024
Taylor
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
SmartMoving
Fantastic. I am extremely happy with the product, their support and continued updates to improve the software. I would highly recommend.
PROSIts ease of use, professional presentation to the customer, centralized customer management tool. Their customer support is fantastic.
CONSI wish the storage module was more robust.
Vendor Response
Taylor, thank you so much for your review. It sounds like SmartMoving is helping you in many ways. We love hearing good feedback about our customer support team best of all :) Thank you for the feedback about storage. I will pass this along to our product team.
Replied April 2024