Overall, the team has been fantastic to work with. They are engaged, responsive, and helpful. They even flew out for an all-day training of my operations team to ensure a smooth transition to the system. We have had no issues with the system outside of a few bugs that were promptly fixed. I can't recommend them enough.

Truckbase has a phenomenal interface which makes training and change management a breeze. Having come from the tech industry where the majority of employees are technically savvy regardless of interface, I knew ease of use would be the biggest determining factor of a successful implementation. Luckily for us, Truckbase has more than delivered. On top of the product, the team is always willing to go above and beyond for their customers.

To get nitpicky, I do wish that I had a little bit more flexibility in the system from an admin perspective. It would be nice to have access to more granular settings or even grid-like bulk updating features. However, it is so easy to get lost in providing a million features, so I would pick Truckbase 10/10 times over a system like McLeod.

Truckbase has provided an affordable solution to our transportation management needs. It does what it needs to in an easy to use package.

Truckbase is very user-friendly for dispatchers and drivers. When we see a feature that could use some improvement, the team at Truckbase is eager to get working on a fix. The seamless integration with Quickbooks Online is vital to our company.

The driver settlements feature can use a few tweeks, but the Truckbase team is actively working on them. Also, fuel uploads and BOL creation is missing, but they should have them working in the next few months.

Now, we manually have to download/upload hundreds of invoices that stuck in Truckbase. Why? Because they were billed from Truckbase BEFORE we integrate with QuickBook online. No one told us about this scenario, of course…They sold us a flawless cooperation.

I am still looking for any feature that I would like about Truckbase.

No training videos available, you need to call/email and wait for response. Everything takes forever, and not too much organized. They offer 30 minute sessions, then they send you a recording of the session. That’s all you can use. Other companies offer: chat, customer service, on-site training, FAQs…just to name a few.

Our overall experience with truck base is positive and we enjoy growing with Truck Base for the foreseeable future.

Truck bases ease of use hits itbour of the park for us. We can at a glance tell prospective clients what our numbers are kust off the front screen! The ease of dispatching has improved our time on getting load entered and dispatched to the driver to almost instantly after a load is booked. Drivers love it too cause everything comes in a tect message and they can upload there paperwork right there. Gone are the days of cam scanner and transflow for paperwork tracking. Over all truck base has stream lined our operation tremendously and we look forward to a long relationship with [sensitive content hidden] and the team at Truck Base

Settlement could be enhanced but you guys know my input on that.

I am very happy with the support that we have had over the past 6 months. We haven't fully transition yet as we are still working with the team to implement some of our requests.

Having the ability in the all loads tab to search by criteria is a nice feature.

Not having the ability to just have the driver pay auto calculate at all times once a driver is assigned is a downfall. Calendar view is a bit messy would be nice to just view the calendar with unassigned loads by the day and not the full week Gets too confusing