I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!

I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.

In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.

The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to.

When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high.

Good but it should improve administration from ad administrative prospective

Fully integrated with Trello Ease of use

Few customization Very poor administration service and billing support

One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need.

- The support is amazing! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)

Nothing, everything was fine! With their support it's easy to manage.

It works fine. I'm ok if we keep it. I think it's very user friendly for the employees to submit a ticket

The ability to move tickets from one task to another, easily

The way the board looks when we have multiple tickets, they all seem to blend together and its hard to figure out which ticket is which.