On the odd occasion I have not been able to figure something out on the generally easy to use forms, I have been able to contact customer service and they have got back to me very quickly. On a couple of occasions they have even arranged a phone call to help me understand and solve a particularly tricky customisation problem. Really good customer service, based in the UK, which means that if there is a problem, I’m not having to wait after midnight to talk to them.

Ipegs is easy to use and best of all completely customisable. It has allowed me to create lead generation forms that brand perfectly with my website and that allow my clients to upload inspiration images before their consultation.It also securely stores ID verification documents and service consent forms that I would otherwise have to store on site at the studio.

Would be great to have the ability to automatically process ID verification forms at the point of signing so that they don’t have to be verified/checked before archival.

This has been a time saver for me. Allowing clients to complete the forms in their own time rather than in my time, I can book client appointments times closer together. Also if there is a contraindication which means I shouldn’t be massaging a client for a particular reason this will show up on the form. I review the form as soon as they send it and it avoids a client turning up and then being turned away due to an illness or ailment.

I found iPegs during covid when massage therapists were opening and closing with changing government advice. As a small business I had clients into my home and forms would be completed together in the lounge but during and following covid, I didn’t really want clients in my lounge where my family spent time. That’s where iPegs came in. It was a fab way of ensuring clients could complete their forms prior to their appointment. This had more benefits than I initially realised - it kept foot traffic out of my lounge, saved time, allowing appointments to be closer together rather than having to allow for 20 mins of form filling, gave a professional look and feel to the company.

I find it a little tricky to navigate when I want to change a question or when I find a fault with the form. I’m 40 and not a complete dinosaur when it comes to electronics/ computers but this I do find a little tricky. This might just be because I edit the forms so infrequently though.

I used for over one year and wouldn’t go back. Was a basic set up that got me through the change from paper to online forms but not the best.

I liked that I could download the files once created.

I didn’t like the basic features, the signature box, the way that the forms appeared to edit, the lack of simplicity to use on other devices rather than a laptop. Basic and reasonable in price but not very professional in appearance, minimal ability to add branding and difficult to edit on iPad.

We found Ipegs and trailed when looking for a form maker and manager to help with our busy domiciliary care business. We like we can build forms to our needs, and change them as our needs change too.

I feel there should be a way of making forms that have drop down sections, so you can drop down the section from the heading. Sometimes I feel the forms look too much when opening.

Very beneficial, I am not longer using paper client forms, very easily I can find a form.

The most I like is that subbmited clients form straight comes to my email, one click and I can read it on pdf format.

The person who is filling the form. Has to create an account to be able to download filled form

Very good

I like how easy the forms are to build and customise

Can’t think of anything at all, perhaps the new system whereby you have to log in before accessing documents emailed to you

I started to use this service post pandemic and have been happy with it since Ease of use for me to adapt, send and receive plus easy for my patients to use

Ease of use for me to adapt, send and receive plus easy for my patients to use

I don’t really have any issues apart for possibly the price is a bit high. I seem to run out of credits very quickly

Very good system, would highly recommend.

The setup was very simple, the demonstration of how to alter forms and make them suitable to your business was great.

Sometimes third-party signature users would become confused, or their signature would not record correctly.

I love how easy is to send ipegs to my clients and I can customise the forms .

Could be cheaper but other than that I am happy